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679431b30375b4ee609c41a6dfefda5b9da19f49
evotraders/alias/docs/data/incident_records.csv
Yue Cui cb87558efe Upgrade Alias-Agent to 0.2.0 (#51) 
Upgrade Alias-Agent to 0.2.0

---------

Co-authored-by: ZiTao-Li <zitao.l@alibaba-inc.com>
Co-authored-by: xieyxclack <yuexiang.xyx@alibaba-inc.com>
Co-authored-by: Zexi Li <tomleeze@qq.com>
Co-authored-by: SSSuperDan <dlaura2218@gmail.com>
Co-authored-by: lalaliat <78087788+lalaliat@users.noreply.github.com>
Co-authored-by: jinli.yl <jinli.yl@alibaba-inc.com>
Co-authored-by: Dengjiaji <dengjiaji.djj@alibaba-inc.com>
Co-authored-by: 于南 <zengtianjing.ztj@alibaba-inc.com>
Co-authored-by: JustinDing <166603159+sleepy-bird-world@users.noreply.github.com>
Co-authored-by: y1y5 <269557841@qq.com>
Co-authored-by: 柳佚 <yly287738@alibaba-inc.com>
Co-authored-by: LiangguiWeng <347185100@qq.com>
Co-authored-by: 潜星 <zhijian.mzj@alibaba-inc.com>
Co-authored-by: StCarmen <1106135234@qq.com>
Co-authored-by: LuYi <yilu_2000@outlook.com>
Co-authored-by: 刺葳 <ciwei.cy@alibaba-inc.com>
2025-12-03 20:58:25 +08:00

108 KiB
Executable File
Raw Blame History

1categorystateclosed_atopened_atclosed_bynumbersys_updated_bylocationassigned_tocaller_idsys_updated_onshort_descriptionassignment_grouppriority
2SoftwareClosed2023-01-03 11:04:00.0000000002023-01-02 11:04:00Charlie WhitherspoonINC0000000000adminUKBeth AnglinDavid Loo2023-01-03 11:04:00.000000000Application error on office softwareSoftware2 - High
3HardwareClosed2023-01-11 01:17:39.1281894672023-01-03 10:19:00Beth AnglinINC0000000001employeeAustraliaLuke WilsonDon Goodliffe2023-01-11 01:17:39.128189467Printer error at Printer-id: Printer546 in AustraliaHardware2 - High
4HardwareClosed2023-01-21 03:18:58.5909104192023-01-04 06:37:00Luke WilsonINC0000000002systemAustraliaFred LuddyDon Goodliffe2023-01-21 03:18:58.590910419Printer745 is not working in AustraliaHardware1 - Critical
5HardwareResolved2023-01-05 17:54:36.8865119272023-01-04 06:53:00Luke WilsonINC0000000003employeeAustraliaFred LuddyITIL User2023-01-05 17:54:36.886511927Printer issue reported on Printer546Hardware1 - Critical
6HardwareClosed2023-01-06 16:52:00.0000000002023-01-05 16:52:00Fred LuddyINC0000000004employeeAustraliaFred LuddyDavid Loo2023-01-06 16:52:00.000000000Printer123 failure in AustraliaHardware1 - Critical
7NetworkClosed2023-01-12 10:23:00.6286457772023-01-06 01:22:00Fred LuddyINC0000000005employeeIndiaLuke WilsonITIL User2023-01-12 10:23:00.628645777Unable to connect to the VPN from IndiaNetwork1 - Critical
8SoftwareResolved2023-01-14 09:42:31.2399683172023-01-06 06:14:00Fred LuddyINC0000000006systemCanadaLuke WilsonBud Richman2023-01-14 09:42:31.239968317Software crash on startup does not allow to work properlySoftware1 - Critical
9HardwareClosed2023-01-13 03:44:31.3830661302023-01-06 15:27:00Luke WilsonINC0000000007adminAustraliaCharlie WhitherspoonITIL User2023-01-13 03:44:31.383066130Printer456 is not workingHardware1 - Critical
10HardwareResolved2023-01-08 15:20:00.0000000002023-01-07 15:20:00Luke WilsonINC0000000008systemUnited StatesCharlie WhitherspoonDavid Loo2023-01-08 15:20:00.000000000Fault in server hardware S09-USHardware2 - High
11NetworkResolved2023-01-09 08:53:00.0000000002023-01-08 08:53:00Luke WilsonINC0000000009adminUKBeth AnglinBud Richman2023-01-09 08:53:00.000000000Can't connect to VPNNetwork2 - High
12HardwareClosed2023-01-18 10:47:18.8593134092023-01-09 09:58:00Charlie WhitherspoonINC0000000010systemAustraliaFred LuddyBud Richman2023-01-18 10:47:18.859313409Printer546 not working properlyHardware1 - Critical
13HardwareResolved2023-01-19 02:40:53.9455788412023-01-09 16:07:00Fred LuddyINC0000000011systemAustraliaFred LuddyBud Richman2023-01-19 02:40:53.945578841Printer354 is not workingHardware1 - Critical
14HardwareClosed2023-01-13 22:01:58.8048191782023-01-10 10:06:00Luke WilsonINC0000000012adminAustraliaLuke WilsonITIL User2023-01-13 22:01:58.804819178Printer876 is not workingHardware1 - Critical
15HardwareResolved2023-01-12 00:34:00.0000000002023-01-11 00:34:00Luke WilsonINC0000000013employeeUKCharlie WhitherspoonDon Goodliffe2023-01-12 00:34:00.000000000The monitor is not working properlyHardware2 - High
16Inquiry / HelpResolved2023-01-23 16:07:55.2718078232023-01-11 09:26:00Luke WilsonINC0000000014systemIndiaHoward JohnsonITIL User2023-01-23 16:07:55.271807823Need help with Database query optimizationDatabase3 - Moderate
17HardwareResolved2023-01-20 14:37:18.3615107882023-01-11 16:40:00Howard JohnsonINC0000000015systemAustraliaLuke WilsonBud Richman2023-01-20 14:37:18.361510788Printer487 is malfunctioning in AustraliaHardware2 - High
18HardwareClosed2023-01-23 02:21:48.9993525252023-01-11 18:29:00Beth AnglinINC0000000016adminUnited StatesFred LuddyDon Goodliffe2023-01-23 02:21:48.999352525The system monitor of station 334 is not workingHardware3 - Moderate
19HardwareClosed2023-01-18 08:42:15.7591481932023-01-13 00:44:00Fred LuddyINC0000000017adminAustraliaLuke WilsonDavid Loo2023-01-18 08:42:15.759148193Issue with Printer429 in AustraliaHardware2 - High
20HardwareResolved2023-01-22 04:15:55.2943472702023-01-15 14:01:00Luke WilsonINC0000000018systemIndiaLuke WilsonDon Goodliffe2023-01-22 04:15:55.294347270Device malfunction in CPUHardware2 - High
21Inquiry / HelpClosed2023-01-17 04:28:00.0000000002023-01-16 04:28:00Luke WilsonINC0000000019employeeUnited StatesFred LuddyDavid Loo2023-01-17 04:28:00.000000000Need help with a software inquiryService Desk3 - Moderate
22HardwareClosed2023-01-26 02:18:22.9208985952023-01-16 06:28:00Beth AnglinINC0000000020employeeAustraliaHoward JohnsonITIL User2023-01-26 02:18:22.920898595Printer546 is not respondingHardware2 - High
23HardwareClosed2023-01-25 07:44:05.8145526322023-01-17 06:29:00Fred LuddyINC0000000021adminUnited StatesCharlie WhitherspoonITIL User2023-01-25 07:44:05.814552632CPU fan failure on desktop unitHardware2 - High
24SoftwareResolved2023-01-18 12:15:00.0000000002023-01-17 12:15:00Beth AnglinINC0000000022employeeAustraliaFred LuddyDon Goodliffe2023-01-18 12:15:00.000000000Microsoft Office Application crashSoftware2 - High
25HardwareClosed2023-02-05 14:01:58.9321811302023-01-17 13:34:00Luke WilsonINC0000000023systemAustraliaFred LuddyBud Richman2023-02-05 14:01:58.932181130Printer546 has a paper jamHardware2 - High
26HardwareResolved2023-01-24 18:39:21.8484155552023-01-17 17:47:00Luke WilsonINC0000000024employeeAustraliaFred LuddyDavid Loo2023-01-24 18:39:21.848415555Printer546 is malfunctioning in AustraliaHardware2 - High
27HardwareResolved2023-01-23 14:49:23.7340023752023-01-18 23:27:00Fred LuddyINC0000000025adminAustraliaFred LuddyBud Richman2023-01-23 14:49:23.734002375Printer546 has a paper jamHardware2 - High
28HardwareClosed2023-01-24 10:21:12.7139285092023-01-19 05:28:00Howard JohnsonINC0000000026adminAustraliaBeth AnglinDavid Loo2023-01-24 10:21:12.713928509Printer546 is not functioning properlyHardware1 - Critical
29SoftwareClosed2023-01-25 20:46:13.6799144322023-01-19 17:29:00Fred LuddyINC0000000027employeeCanadaLuke WilsonBud Richman2023-01-25 20:46:13.679914432Software update error on desktopSoftware2 - High
30HardwareClosed2023-02-04 02:43:53.4469799332023-01-20 05:48:00Fred LuddyINC0000000028systemAustraliaBeth AnglinITIL User2023-02-04 02:43:53.446979933Printer546 is not respondingHardware2 - High
31NetworkResolved2023-01-26 12:30:48.3978969712023-01-21 12:13:00Luke WilsonINC0000000029systemUKLuke WilsonDavid Loo2023-01-26 12:30:48.397896971Unable to connect to WiFi in UK officeNetwork2 - High
32HardwareClosed2023-01-29 22:45:30.0725585872023-01-22 03:34:00Charlie WhitherspoonINC0000000030employeeCanadaFred LuddyBud Richman2023-01-29 22:45:30.072558587PC overheating issue reportedHardware2 - High
33HardwareResolved2023-02-05 00:09:42.1766503342023-01-23 23:18:00Howard JohnsonINC0000000031adminAustraliaHoward JohnsonBud Richman2023-02-05 00:09:42.176650334Printer546 is not printing documents in AustraliaHardware2 - High
34SoftwareClosed2023-01-28 01:28:09.7431978032023-01-24 15:02:00Luke WilsonINC0000000032systemCanadaHoward JohnsonITIL User2023-01-28 01:28:09.743197803Software update failed on workstationSoftware2 - High
35HardwareResolved2023-01-28 04:52:51.5196671922023-01-25 02:38:00Fred LuddyINC0000000033adminAustraliaFred LuddyBud Richman2023-01-28 04:52:51.519667192Printer546 in Australia is offlineHardware1 - Critical
36NetworkResolved2023-02-03 19:14:44.9701664822023-01-25 20:52:00Luke WilsonINC0000000034employeeUnited StatesBeth AnglinDavid Loo2023-02-03 19:14:44.970166482Can't connect to VPNNetwork2 - High
37NetworkResolved2023-02-03 08:09:45.8344939922023-01-27 02:22:00Beth AnglinINC0000000035adminUKCharlie WhitherspoonDon Goodliffe2023-02-03 08:09:45.834493992Network outage in the UKNetwork1 - Critical
38HardwareResolved2023-02-11 09:07:59.4790996722023-01-27 03:28:00Howard JohnsonINC0000000036employeeAustraliaCharlie WhitherspoonDon Goodliffe2023-02-11 09:07:59.479099672Printer874 is not workingHardware3 - Moderate
39HardwareClosed2023-01-30 01:44:17.4436539562023-01-27 07:48:00Luke WilsonINC0000000037systemAustraliaBeth AnglinITIL User2023-01-30 01:44:17.443653956Issue with Printer546 in AustraliaHardware1 - Critical
40HardwareResolved2023-02-03 19:29:33.4269831062023-01-27 16:44:00Howard JohnsonINC0000000038systemAustraliaBeth AnglinBud Richman2023-02-03 19:29:33.426983106Printer547 is not working properlyHardware1 - Critical
41HardwareClosed2023-02-04 20:06:34.0556328192023-01-30 17:07:00Beth AnglinINC0000000039adminIndiaCharlie WhitherspoonITIL User2023-02-04 20:06:34.055632819RAM issue in desktop PCHardware2 - High
42SoftwareClosed2023-02-07 09:37:36.8689923082023-01-31 00:30:00Luke WilsonINC0000000040employeeIndiaHoward JohnsonITIL User2023-02-07 09:37:36.868992308Application crash on startupSoftware2 - High
43HardwareClosed2023-02-09 20:37:54.2092916072023-02-01 19:46:00Howard JohnsonINC0000000041systemAustraliaLuke WilsonBud Richman2023-02-09 20:37:54.209291607Printer789 is not printing in Australia locationHardware2 - High
44NetworkClosed2023-02-16 16:49:49.7701022402023-02-02 08:10:00Beth AnglinINC0000000042systemUKBeth AnglinITIL User2023-02-16 16:49:49.770102240Unable to connect to WiFiNetwork2 - High
45NetworkClosed2023-02-13 00:16:27.3981795642023-02-03 02:01:00Charlie WhitherspoonINC0000000043systemUnited StatesCharlie WhitherspoonITIL User2023-02-13 00:16:27.398179564Slow network connectivity issue across multiple devicesNetwork2 - High
46HardwareClosed2023-02-14 04:41:35.2364866062023-02-05 10:25:00Luke WilsonINC0000000044employeeUKBeth AnglinDon Goodliffe2023-02-14 04:41:35.236486606Issue with Laptop Lp123Hardware2 - High
47SoftwareClosed2023-02-18 11:04:04.3871408392023-02-05 15:05:00Luke WilsonINC0000000045adminUnited StatesFred LuddyBud Richman2023-02-18 11:04:04.387140839Unable to update antivirus softwareSoftware2 - High
48HardwareResolved2023-02-08 15:38:00.0000000002023-02-07 15:38:00Fred LuddyINC0000000046adminAustraliaCharlie WhitherspoonDavid Loo2023-02-08 15:38:00.000000000Issue with Printer546 in AustraliaHardware1 - Critical
49DatabaseResolved2023-02-13 08:10:20.3788397092023-02-08 05:33:00Howard JohnsonINC0000000047systemIndiaLuke WilsonBud Richman2023-02-13 08:10:20.378839709Database server disruption detectedDatabase1 - Critical
50Inquiry / HelpClosed2023-02-17 00:34:25.9273898612023-02-08 14:07:00Beth AnglinINC0000000048adminAustraliaCharlie WhitherspoonDon Goodliffe2023-02-17 00:34:25.927389861Printer787 is causing problemsHardware1 - Critical
51HardwareClosed2023-02-16 22:50:20.2556269982023-02-11 04:10:00Fred LuddyINC0000000049adminAustraliaCharlie WhitherspoonBud Richman2023-02-16 22:50:20.255626998Printer546 is not respondingHardware1 - Critical
52HardwareResolved2023-02-13 00:56:00.0000000002023-02-12 00:56:00Howard JohnsonINC0000000050systemUKFred LuddyBud Richman2023-02-13 00:56:00.000000000UK Server67 has stopped respondingHardware1 - Critical
53HardwareResolved2023-02-13 09:00:00.0000000002023-02-12 09:00:00Howard JohnsonINC0000000051adminAustraliaFred LuddyBud Richman2023-02-13 09:00:00.000000000Printer546 is not respondingHardware1 - Critical
54DatabaseResolved2023-02-18 18:49:23.6470067302023-02-12 10:41:00Charlie WhitherspoonINC0000000052systemUnited StatesBeth AnglinDavid Loo2023-02-18 18:49:23.647006730SQL database connection issueDatabase3 - Moderate
55Inquiry / HelpClosed2023-02-19 05:46:55.3636646792023-02-14 16:34:00Fred LuddyINC0000000053employeeCanadaFred LuddyITIL User2023-02-19 05:46:55.363664679Need assistance with software installationService Desk3 - Moderate
56HardwareResolved2023-02-19 06:21:12.4526256102023-02-15 01:47:00Fred LuddyINC0000000054employeeUnited StatesFred LuddyDavid Loo2023-02-19 06:21:12.452625610Laptop issue reportedHardware2 - High
57HardwareResolved2023-02-19 11:12:41.5875569672023-02-16 10:34:00Luke WilsonINC0000000055employeeAustraliaHoward JohnsonDavid Loo2023-02-19 11:12:41.587556967Issue with Printer546 in AustraliaHardware2 - High
58HardwareClosed2023-02-18 06:02:38.0108880882023-02-16 17:07:00Luke WilsonINC0000000056systemAustraliaBeth AnglinDon Goodliffe2023-02-18 06:02:38.010888088Printer546 is not workingHardware2 - High
59NetworkClosed2023-02-25 02:41:07.2641252042023-02-16 18:29:00Howard JohnsonINC0000000057employeeIndiaCharlie WhitherspoonDon Goodliffe2023-02-25 02:41:07.264125204Unable to connect to the VPNNetwork2 - High
60HardwareResolved2023-02-26 07:36:08.7627667282023-02-16 19:04:00Fred LuddyINC0000000058systemAustraliaCharlie WhitherspoonDavid Loo2023-02-26 07:36:08.762766728Printer546 is not workingHardware1 - Critical
61HardwareResolved2023-02-19 01:46:00.0000000002023-02-18 01:46:00Luke WilsonINC0000000059employeeAustraliaFred LuddyITIL User2023-02-19 01:46:00.000000000Printer543 is not printing in AustraliaHardware1 - Critical
62DatabaseClosed2023-02-24 12:26:03.0661797682023-02-18 16:04:00Beth AnglinINC0000000060adminAustraliaHoward JohnsonDavid Loo2023-02-24 12:26:03.066179768Issue with database response timeDatabase2 - High
63Inquiry / HelpResolved2023-03-05 11:31:06.5690250312023-02-22 12:21:00Beth AnglinINC0000000061adminUnited StatesLuke WilsonITIL User2023-03-05 11:31:06.569025031Request assistance for application updating issuesSoftware3 - Moderate
64HardwareClosed2023-02-23 22:00:23.4016974902023-02-22 13:49:00Charlie WhitherspoonINC0000000062employeeAustraliaHoward JohnsonITIL User2023-02-23 22:00:23.401697490Printer546 is malfunctioning in AustraliaHardware2 - High
65NetworkResolved2023-02-26 16:29:16.8079316352023-02-22 19:23:00Luke WilsonINC0000000063employeeIndiaBeth AnglinBud Richman2023-02-26 16:29:16.807931635Network connectivity issue in IndiaNetwork2 - High
66HardwareResolved2023-02-25 14:32:02.0762785292023-02-23 02:37:00Beth AnglinINC0000000064systemAustraliaCharlie WhitherspoonDavid Loo2023-02-25 14:32:02.076278529Printer error in Printer368Hardware2 - High
67HardwareClosed2023-03-01 04:41:50.6580604492023-02-23 05:40:00Beth AnglinINC0000000065systemCanadaBeth AnglinDavid Loo2023-03-01 04:41:50.658060449Issue with desktop PC, unexpected shutdownHardware2 - High
68DatabaseClosed2023-03-02 18:17:24.5569755222023-02-25 17:52:00Fred LuddyINC0000000066systemIndiaLuke WilsonDavid Loo2023-03-02 18:17:24.556975522Unable to connect to server databaseDatabase2 - High
69HardwareResolved2023-03-03 22:24:21.6669041662023-02-25 19:47:00Charlie WhitherspoonINC0000000067employeeAustraliaHoward JohnsonDon Goodliffe2023-03-03 22:24:21.666904166Printer546 is not working properlyHardware2 - High
70HardwareClosed2023-03-11 20:13:52.6932252032023-02-25 21:22:00Fred LuddyINC0000000068employeeAustraliaLuke WilsonDon Goodliffe2023-03-11 20:13:52.693225203Printer problem with Printer546 in AustraliaHardware2 - High
71HardwareResolved2023-02-28 16:37:00.0000000002023-02-27 16:37:00Charlie WhitherspoonINC0000000069employeeAustraliaBeth AnglinDon Goodliffe2023-02-28 16:37:00.000000000Printer546 is not functioningHardware2 - High
72HardwareResolved2023-03-05 04:00:53.8297406032023-02-27 21:40:00Fred LuddyINC0000000070adminAustraliaLuke WilsonBud Richman2023-03-05 04:00:53.829740603Printer453 is not respondingHardware2 - High
73HardwareClosed2023-03-17 12:55:54.9935903642023-02-28 17:42:00Charlie WhitherspoonINC0000000071adminAustraliaFred LuddyITIL User2023-03-17 12:55:54.993590364Printer567 is not functioning properlyHardware2 - High
74HardwareClosed2023-03-13 16:49:10.1164006472023-03-02 01:29:00Beth AnglinINC0000000072employeeAustraliaCharlie WhitherspoonBud Richman2023-03-13 16:49:10.116400647Issue with Printer546 in AustraliaHardware1 - Critical
75Inquiry / HelpResolved2023-03-08 05:56:31.5516046972023-03-02 10:56:00Beth AnglinINC0000000073adminCanadaFred LuddyDon Goodliffe2023-03-08 05:56:31.551604697Inquiry about the service in CanadaService Desk3 - Moderate
76HardwareClosed2023-03-11 13:42:59.5115088742023-03-04 03:00:00Fred LuddyINC0000000074systemAustraliaCharlie WhitherspoonBud Richman2023-03-11 13:42:59.511508874Printer546 is not working properlyHardware1 - Critical
77HardwareResolved2023-03-19 18:35:49.1869698102023-03-07 06:18:00Howard JohnsonINC0000000075adminAustraliaCharlie WhitherspoonBud Richman2023-03-19 18:35:49.186969810Printer546 is not printing in Australia location. Please assist.Hardware2 - High
78HardwareResolved2023-03-17 15:33:56.3806782802023-03-08 16:23:00Howard JohnsonINC0000000076systemIndiaBeth AnglinDavid Loo2023-03-17 15:33:56.380678280Server rack 34B malfunctioning in Chennai data centerHardware2 - High
79HardwareResolved2023-03-14 06:30:47.2452741542023-03-09 02:01:00Luke WilsonINC0000000077employeeAustraliaFred LuddyITIL User2023-03-14 06:30:47.245274154Printer546 is not working properlyHardware1 - Critical
80HardwareClosed2023-03-10 09:09:00.0000000002023-03-09 09:09:00Luke WilsonINC0000000078employeeAustraliaFred LuddyITIL User2023-03-10 09:09:00.000000000Printer546 in Australia is causing an issueHardware1 - Critical
81NetworkResolved2023-03-11 09:09:00.0000000002023-03-10 09:09:00Charlie WhitherspoonINC0000000079employeeUKCharlie WhitherspoonBud Richman2023-03-11 09:09:00.000000000Network connection lost in UKNetwork1 - Critical
82NetworkClosed2023-03-13 09:38:15.9038376602023-03-10 14:49:00Fred LuddyINC0000000080employeeIndiaFred LuddyITIL User2023-03-13 09:38:15.903837660Unable to establish a connection to the local serverNetwork2 - High
83DatabaseClosed2023-03-17 12:37:48.4538856242023-03-11 06:39:00Luke WilsonINC0000000081systemUnited StatesBeth AnglinBud Richman2023-03-17 12:37:48.453885624Unable to connect to Database567Database2 - High
84HardwareClosed2023-03-16 11:23:45.8488783322023-03-13 02:53:00Beth AnglinINC0000000082adminUnited StatesHoward JohnsonDavid Loo2023-03-16 11:23:45.848878332Hard drive failure in laptop HL349Hardware2 - High
85DatabaseClosed2023-03-26 23:30:22.1939901072023-03-13 07:44:00Fred LuddyINC0000000083systemCanadaCharlie WhitherspoonBud Richman2023-03-26 23:30:22.193990107Unable to connect to SQL Database 219Database2 - High
86HardwareClosed2023-03-14 22:49:22.7203521522023-03-13 10:05:00Fred LuddyINC0000000084systemAustraliaLuke WilsonDavid Loo2023-03-14 22:49:22.720352152Issue with Printer210Hardware2 - High
87HardwareClosed2023-03-18 09:32:55.7511734652023-03-13 11:36:00Charlie WhitherspoonINC0000000085adminAustraliaCharlie WhitherspoonDon Goodliffe2023-03-18 09:32:55.751173465Issue with Printer546 in AustraliaHardware2 - High
88HardwareResolved2023-03-23 14:56:55.0268654432023-03-14 00:04:00Charlie WhitherspoonINC0000000086adminAustraliaLuke WilsonDavid Loo2023-03-23 14:56:55.026865443Issue with Printer546 in Australia officeHardware2 - High
89HardwareResolved2023-03-26 11:10:50.9490762102023-03-17 00:19:00Charlie WhitherspoonINC0000000087adminAustraliaHoward JohnsonDavid Loo2023-03-26 11:10:50.949076210Printer546 is malfunctioningHardware1 - Critical
90HardwareResolved2023-03-18 07:40:00.0000000002023-03-17 07:40:00Charlie WhitherspoonINC0000000088employeeAustraliaFred LuddyDavid Loo2023-03-18 07:40:00.000000000Printer546 has a paper jamHardware2 - High
91HardwareResolved2023-03-22 15:24:16.6462165032023-03-18 01:04:00Charlie WhitherspoonINC0000000089employeeAustraliaFred LuddyDavid Loo2023-03-22 15:24:16.646216503Printer546 is malfunctioning in AustraliaHardware1 - Critical
92SoftwareResolved2023-03-26 17:14:15.2099006422023-03-19 09:40:00Charlie WhitherspoonINC0000000090systemUnited StatesFred LuddyDon Goodliffe2023-03-26 17:14:15.209900642Software update failure on work PCSoftware3 - Moderate
93HardwareResolved2023-03-21 01:02:44.5876469142023-03-19 12:57:00Fred LuddyINC0000000091adminAustraliaBeth AnglinDavid Loo2023-03-21 01:02:44.587646914Printer546 is not workingHardware1 - Critical
94NetworkResolved2023-03-31 07:59:26.9092095252023-03-19 14:53:00Howard JohnsonINC0000000092employeeAustraliaFred LuddyBud Richman2023-03-31 07:59:26.909209525Network downtime issue in AustraliaNetwork1 - Critical
95Inquiry / HelpClosed2023-04-04 19:04:22.1818568652023-03-22 13:51:00Fred LuddyINC0000000093adminUnited StatesCharlie WhitherspoonITIL User2023-04-04 19:04:22.181856865Need help with software installationService Desk2 - High
96HardwareResolved2023-03-29 18:40:47.6115956182023-03-22 14:07:00Howard JohnsonINC0000000094systemAustraliaHoward JohnsonDavid Loo2023-03-29 18:40:47.611595618Printer546 is having a paper jam issueHardware1 - Critical
97HardwareResolved2023-04-13 00:44:40.5995815052023-03-22 20:33:00Luke WilsonINC0000000095adminIndiaBeth AnglinITIL User2023-04-13 00:44:40.599581505Server error on HDD2385Hardware2 - High
98HardwareResolved2023-03-31 08:03:25.0910578052023-03-23 07:51:00Charlie WhitherspoonINC0000000096adminAustraliaLuke WilsonDavid Loo2023-03-31 08:03:25.091057805Printer546 is not workingHardware2 - High
99HardwareResolved2023-03-30 05:18:20.7481650942023-03-23 16:57:00Luke WilsonINC0000000097employeeUKCharlie WhitherspoonDavid Loo2023-03-30 05:18:20.748165094Issue with workstation PC238Hardware3 - Moderate
100SoftwareClosed2023-04-08 08:46:45.3589542762023-03-23 22:07:00Beth AnglinINC0000000098systemIndiaHoward JohnsonBud Richman2023-04-08 08:46:45.358954276Bug detected in accounting softwareSoftware2 - High
101HardwareClosed2023-03-29 09:27:22.0911883632023-03-26 03:15:00Luke WilsonINC0000000099employeeAustraliaCharlie WhitherspoonDavid Loo2023-03-29 09:27:22.091188363Printer546 is not working properlyHardware2 - High
102HardwareResolved2023-04-08 15:04:33.1533952782023-03-26 20:37:00Fred LuddyINC0000000100systemAustraliaBeth AnglinITIL User2023-04-08 15:04:33.153395278Printer546 in Australia is not workingHardware1 - Critical
103HardwareClosed2023-04-08 07:50:02.2910548082023-03-27 23:22:00Fred LuddyINC0000000101systemCanadaCharlie WhitherspoonBud Richman2023-04-08 07:50:02.291054808Laptop973 malfunction in Canada locationHardware1 - Critical
104HardwareResolved2023-04-04 09:15:27.4094923382023-03-29 01:49:00Fred LuddyINC0000000102employeeAustraliaFred LuddyDon Goodliffe2023-04-04 09:15:27.409492338Printer546 is downHardware1 - Critical
105HardwareClosed2023-04-05 05:58:43.7707114762023-03-29 05:22:00Luke WilsonINC0000000103adminIndiaFred LuddyDon Goodliffe2023-04-05 05:58:43.770711476Server076 overheating issueHardware2 - High
106HardwareResolved2023-03-31 22:32:42.0240271472023-03-30 00:58:00Charlie WhitherspoonINC0000000104systemAustraliaCharlie WhitherspoonDavid Loo2023-03-31 22:32:42.024027147Printer546 is not working properlyHardware1 - Critical
107HardwareResolved2023-04-16 00:36:30.1467017812023-04-01 09:01:00Luke WilsonINC0000000105employeeAustraliaBeth AnglinDavid Loo2023-04-16 00:36:30.146701781Printer issue with Printer546 in AustraliaHardware3 - Moderate
108NetworkResolved2023-04-08 23:37:33.6284027712023-04-02 15:37:00Howard JohnsonINC0000000106systemAustraliaFred LuddyBud Richman2023-04-08 23:37:33.628402771Internet connectivity issue with Australian networkNetwork2 - High
109HardwareClosed2023-04-13 19:24:58.3462730132023-04-03 23:10:00Howard JohnsonINC0000000107employeeUnited StatesFred LuddyITIL User2023-04-13 19:24:58.346273013US Server UnresponsiveHardware2 - High
110HardwareResolved2023-04-09 09:12:14.4855734672023-04-04 04:43:00Charlie WhitherspoonINC0000000108adminAustraliaLuke WilsonDon Goodliffe2023-04-09 09:12:14.485573467Issue with Printer276 in AustraliaHardware2 - High
111HardwareResolved2023-04-17 20:17:35.5698779842023-04-05 00:45:00Fred LuddyINC0000000109adminAustraliaFred LuddyBud Richman2023-04-17 20:17:35.569877984Printer546 is not working in Australia locationHardware2 - High
112NetworkResolved2023-04-13 15:50:15.1230782872023-04-08 12:59:00Charlie WhitherspoonINC0000000110employeeAustraliaHoward JohnsonDon Goodliffe2023-04-13 15:50:15.123078287Network outage reportedNetwork1 - Critical
113HardwareResolved2023-04-13 02:17:59.6008599912023-04-08 22:13:00Charlie WhitherspoonINC0000000111employeeAustraliaLuke WilsonBud Richman2023-04-13 02:17:59.600859991Printer546 is malfunctioning in AustraliaHardware2 - High
114DatabaseClosed2023-04-15 04:23:54.0733318342023-04-09 10:28:00Beth AnglinINC0000000112employeeIndiaFred LuddyDavid Loo2023-04-15 04:23:54.073331834Unable to connect to SQL DatabaseDatabase3 - Moderate
115HardwareResolved2023-04-17 11:40:20.9152871222023-04-09 15:33:00Beth AnglinINC0000000113adminAustraliaFred LuddyDon Goodliffe2023-04-17 11:40:20.915287122Printer error on Printer546Hardware1 - Critical
116HardwareClosed2023-04-24 09:36:05.7756254832023-04-10 12:12:00Beth AnglinINC0000000114employeeAustraliaFred LuddyBud Richman2023-04-24 09:36:05.775625483Printer546 is not workingHardware2 - High
117HardwareResolved2023-04-13 12:12:50.9182054792023-04-11 08:43:00Charlie WhitherspoonINC0000000115employeeAustraliaBeth AnglinDon Goodliffe2023-04-13 12:12:50.918205479Printer546 is not respondingHardware2 - High
118HardwareResolved2023-04-22 08:16:59.8834294802023-04-11 11:50:00Beth AnglinINC0000000116adminUKLuke WilsonITIL User2023-04-22 08:16:59.883429480UK Printer546 malfunctioningHardware2 - High
119NetworkResolved2023-04-13 09:52:00.0000000002023-04-12 09:52:00Charlie WhitherspoonINC0000000117employeeCanadaBeth AnglinBud Richman2023-04-13 09:52:00.000000000Network outage at Canada siteNetwork1 - Critical
120NetworkResolved2023-04-13 12:13:00.0000000002023-04-12 12:13:00Charlie WhitherspoonINC0000000118employeeUKFred LuddyITIL User2023-04-13 12:13:00.000000000Network failure in region UKNetwork1 - Critical
121HardwareClosed2023-04-14 10:00:00.0000000002023-04-13 10:00:00Howard JohnsonINC0000000119employeeAustraliaLuke WilsonDon Goodliffe2023-04-14 10:00:00.000000000Printer639 is not working properlyHardware1 - Critical
122DatabaseClosed2023-04-25 00:40:17.5846863902023-04-14 23:54:00Luke WilsonINC0000000120systemIndiaCharlie WhitherspoonBud Richman2023-04-25 00:40:17.584686390Database query optimization issue at India locationDatabase3 - Moderate
123HardwareClosed2023-04-25 04:21:38.1225050562023-04-15 11:57:00Howard JohnsonINC0000000121employeeAustraliaFred LuddyITIL User2023-04-25 04:21:38.122505056Printer789 is not respondingHardware2 - High
124NetworkResolved2023-04-19 16:48:00.0000000002023-04-18 16:48:00Charlie WhitherspoonINC0000000122systemUKFred LuddyDon Goodliffe2023-04-19 16:48:00.000000000Network connection issue in UKNetwork2 - High
125HardwareClosed2023-05-03 23:18:07.5564974022023-04-18 19:22:00Howard JohnsonINC0000000123employeeAustraliaBeth AnglinDon Goodliffe2023-05-03 23:18:07.556497402Printer788 is not working properlyHardware1 - Critical
126NetworkClosed2023-04-24 02:25:13.8992001152023-04-18 22:20:00Fred LuddyINC0000000124systemIndiaHoward JohnsonBud Richman2023-04-24 02:25:13.899200115Network outage in India locationNetwork1 - Critical
127DatabaseResolved2023-04-26 00:28:50.9136575832023-04-19 07:07:00Fred LuddyINC0000000125employeeIndiaLuke WilsonITIL User2023-04-26 00:28:50.913657583Database Server OutageDatabase2 - High
128HardwareResolved2023-04-30 20:00:34.8051776712023-04-19 14:41:00Fred LuddyINC0000000126employeeAustraliaCharlie WhitherspoonITIL User2023-04-30 20:00:34.805177671Printer556 is not workingHardware1 - Critical
129HardwareResolved2023-04-26 13:43:55.2567437732023-04-20 22:34:00Beth AnglinINC0000000127adminAustraliaHoward JohnsonDon Goodliffe2023-04-26 13:43:55.256743773Printer454 failed in officeHardware1 - Critical
130HardwareClosed2023-05-05 00:21:12.2042656302023-04-21 03:46:00Beth AnglinINC0000000128systemUnited StatesLuke WilsonDon Goodliffe2023-05-05 00:21:12.204265630Desktop PC not turning onHardware2 - High
131SoftwareClosed2023-05-06 00:19:06.8459211622023-04-21 08:13:00Charlie WhitherspoonINC0000000129employeeAustraliaLuke WilsonDavid Loo2023-05-06 00:19:06.845921162Software license renewal requiredSoftware4 - Low
132HardwareClosed2023-04-29 07:22:13.6914970662023-04-21 17:22:00Luke WilsonINC0000000130systemUKCharlie WhitherspoonDavid Loo2023-04-29 07:22:13.691497066Issue with UK server hardwareHardware2 - High
133HardwareClosed2023-04-26 07:15:31.6479584142023-04-22 10:55:00Howard JohnsonINC0000000131systemAustraliaLuke WilsonDavid Loo2023-04-26 07:15:31.647958414Issue with Printer546 in AustraliaHardware2 - High
134HardwareClosed2023-05-10 03:20:31.0077198532023-04-23 21:20:00Howard JohnsonINC0000000132systemAustraliaFred LuddyDavid Loo2023-05-10 03:20:31.007719853Printer827 is not working properly in AustraliaHardware2 - High
135HardwareResolved2023-05-10 23:55:09.2533912232023-04-27 03:25:00Howard JohnsonINC0000000133systemUKCharlie WhitherspoonDon Goodliffe2023-05-10 23:55:09.253391223Faulty keyboard on workstationHardware2 - High
136NetworkClosed2023-05-05 01:59:48.8588363942023-04-27 10:45:00Luke WilsonINC0000000134adminUKCharlie WhitherspoonITIL User2023-05-05 01:59:48.858836394Network outage in UK siteNetwork1 - Critical
137HardwareResolved2023-05-06 08:53:56.6961812022023-04-28 01:24:00Luke WilsonINC0000000135systemAustraliaHoward JohnsonDavid Loo2023-05-06 08:53:56.696181202Printer547 isn't respondingHardware2 - High
138HardwareClosed2023-05-14 08:03:47.1926025172023-04-30 00:53:00Charlie WhitherspoonINC0000000136adminIndiaHoward JohnsonDon Goodliffe2023-05-14 08:03:47.192602517Issue with the server hardwareHardware1 - Critical
139HardwareResolved2023-05-05 19:25:33.3066895592023-05-02 14:34:00Beth AnglinINC0000000137employeeAustraliaLuke WilsonDavid Loo2023-05-05 19:25:33.306689559Printer546 is broken in AustraliaHardware2 - High
140HardwareResolved2023-05-08 00:19:49.9500831212023-05-02 15:01:00Luke WilsonINC0000000138adminAustraliaHoward JohnsonDon Goodliffe2023-05-08 00:19:49.950083121Printer546 is not working properlyHardware2 - High
141HardwareClosed2023-05-15 10:38:15.8157967412023-05-03 04:24:00Charlie WhitherspoonINC0000000139adminAustraliaBeth AnglinDon Goodliffe2023-05-15 10:38:15.815796741Printer472 in Australia is not respondingHardware1 - Critical
142HardwareClosed2023-05-04 21:57:00.0000000002023-05-03 21:57:00Beth AnglinINC0000000140adminUKHoward JohnsonDavid Loo2023-05-04 21:57:00.000000000UK Desktop PC with ID: Desktop123 has stopped workingHardware2 - High
143SoftwareClosed2023-05-14 06:26:59.9100155162023-05-04 13:17:00Luke WilsonINC0000000141systemIndiaCharlie WhitherspoonBud Richman2023-05-14 06:26:59.910015516Unable to install new softwareSoftware2 - High
144HardwareResolved2023-05-12 02:21:34.8449097052023-05-05 07:09:00Beth AnglinINC0000000142employeeAustraliaBeth AnglinDavid Loo2023-05-12 02:21:34.844909705Issue with Printer546 in AustraliaHardware2 - High
145HardwareClosed2023-05-19 09:53:34.9820406202023-05-05 20:05:00Charlie WhitherspoonINC0000000143adminIndiaBeth AnglinDavid Loo2023-05-19 09:53:34.982040620Server failure - server123Hardware1 - Critical
146DatabaseClosed2023-05-10 22:35:58.8819195162023-05-05 20:26:00Fred LuddyINC0000000144adminUnited StatesCharlie WhitherspoonDavid Loo2023-05-10 22:35:58.881919516Unable to access the databaseDatabase2 - High
147Inquiry / HelpClosed2023-05-06 22:24:00.0000000002023-05-05 22:24:00Charlie WhitherspoonINC0000000145systemCanadaCharlie WhitherspoonDon Goodliffe2023-05-06 22:24:00.000000000Inquiry about help on local systemsService Desk3 - Moderate
148HardwareResolved2023-05-13 14:49:23.3794835732023-05-07 09:01:00Fred LuddyINC0000000146employeeAustraliaLuke WilsonITIL User2023-05-13 14:49:23.379483573Printer546 issue in AustraliaHardware2 - High
149HardwareClosed2023-05-13 13:14:46.3882086612023-05-07 11:12:00Howard JohnsonINC0000000147systemAustraliaLuke WilsonBud Richman2023-05-13 13:14:46.388208661Issue with Printer546 in AustraliaHardware1 - Critical
150HardwareResolved2023-05-14 12:40:40.8139376062023-05-07 12:05:00Beth AnglinINC0000000148systemCanadaHoward JohnsonITIL User2023-05-14 12:40:40.813937606Issue with Dell521 Desktop PC malfunctioningHardware2 - High
151HardwareClosed2023-05-24 17:45:04.3751247752023-05-12 06:51:00Charlie WhitherspoonINC0000000149systemAustraliaLuke WilsonITIL User2023-05-24 17:45:04.375124775Issue with Printer546 in AustraliaHardware2 - High
152HardwareClosed2023-05-19 04:22:50.4432521122023-05-12 11:38:00Beth AnglinINC0000000150adminAustraliaBeth AnglinDavid Loo2023-05-19 04:22:50.443252112Printer546 is not printingHardware1 - Critical
153SoftwareResolved2023-05-19 01:48:03.5658529832023-05-13 02:54:00Luke WilsonINC0000000151employeeIndiaHoward JohnsonDon Goodliffe2023-05-19 01:48:03.565852983Software update failed on the serverSoftware3 - Moderate
154HardwareResolved2023-05-24 09:29:18.5098702842023-05-13 10:11:00Fred LuddyINC0000000152adminAustraliaHoward JohnsonDon Goodliffe2023-05-24 09:29:18.509870284Issue with Printer546 in AustraliaHardware3 - Moderate
155HardwareClosed2023-05-19 07:25:36.1156490422023-05-14 11:45:00Fred LuddyINC0000000153adminAustraliaLuke WilsonDon Goodliffe2023-05-19 07:25:36.115649042Printer546 has stopped working in AustraliaHardware1 - Critical
156HardwareClosed2023-05-18 20:30:00.0000000002023-05-17 20:30:00Fred LuddyINC0000000154employeeAustraliaHoward JohnsonDavid Loo2023-05-18 20:30:00.000000000Printer876 is not printingHardware1 - Critical
157HardwareResolved2023-05-27 00:02:45.2974372012023-05-18 07:29:00Luke WilsonINC0000000155employeeAustraliaFred LuddyBud Richman2023-05-27 00:02:45.297437201Printer546 malfunction in AustraliaHardware2 - High
158HardwareResolved2023-05-29 16:00:46.4801742252023-05-18 17:29:00Fred LuddyINC0000000156systemIndiaFred LuddyDon Goodliffe2023-05-29 16:00:46.480174225Issue with Dell Inspiron 15Hardware2 - High
159DatabaseClosed2023-06-05 23:47:52.3287226442023-05-18 22:32:00Howard JohnsonINC0000000157employeeIndiaFred LuddyITIL User2023-06-05 23:47:52.328722644SQL error on Production ServerDatabase2 - High
160HardwareResolved2023-06-03 13:13:53.8961173312023-05-19 04:05:00Charlie WhitherspoonINC0000000158adminAustraliaHoward JohnsonBud Richman2023-06-03 13:13:53.896117331Printer546 encountered an issueHardware1 - Critical
161HardwareResolved2023-05-24 07:52:48.6903109992023-05-20 06:12:00Beth AnglinINC0000000159systemAustraliaCharlie WhitherspoonDavid Loo2023-05-24 07:52:48.690310999Printer issue with Printer546 in AustraliaHardware2 - High
162NetworkClosed2023-05-31 03:23:19.4845444342023-05-21 05:49:00Howard JohnsonINC0000000160employeeIndiaCharlie WhitherspoonITIL User2023-05-31 03:23:19.484544434Network outage in India regionNetwork2 - High
163HardwareClosed2023-05-22 23:24:00.0000000002023-05-21 23:24:00Howard JohnsonINC0000000161systemIndiaBeth AnglinITIL User2023-05-22 23:24:00.000000000Server failure - static issueHardware2 - High
164HardwareResolved2023-05-31 14:07:51.0860489502023-05-22 01:22:00Beth AnglinINC0000000162systemAustraliaFred LuddyBud Richman2023-05-31 14:07:51.086048950Printer546 malfunction in AustraliaHardware2 - High
165HardwareClosed2023-06-07 16:18:08.0611775662023-05-24 02:06:00Fred LuddyINC0000000163adminUnited StatesHoward JohnsonBud Richman2023-06-07 16:18:08.061177566Issue with processing unit in desktop PCHardware3 - Moderate
166HardwareClosed2023-05-27 02:04:45.0485018532023-05-24 03:55:00Luke WilsonINC0000000164employeeAustraliaCharlie WhitherspoonDon Goodliffe2023-05-27 02:04:45.048501853Issue with Printer457 in Australia officeHardware2 - High
167HardwareResolved2023-05-30 02:59:49.3699270312023-05-26 08:08:00Fred LuddyINC0000000165employeeAustraliaLuke WilsonDavid Loo2023-05-30 02:59:49.369927031Printer241 issue in AustraliaHardware1 - Critical
168HardwareResolved2023-05-30 11:21:04.2594336062023-05-26 13:20:00Fred LuddyINC0000000166systemAustraliaCharlie WhitherspoonDavid Loo2023-05-30 11:21:04.259433606Printer546 failure in AustraliaHardware1 - Critical
169HardwareResolved2023-05-28 08:38:00.0000000002023-05-27 08:38:00Charlie WhitherspoonINC0000000167adminIndiaLuke WilsonDavid Loo2023-05-28 08:38:00.000000000Router problem with RTR546 in IndiaHardware2 - High
170HardwareResolved2023-06-01 13:53:33.7458638622023-05-27 21:00:00Fred LuddyINC0000000168systemAustraliaCharlie WhitherspoonITIL User2023-06-01 13:53:33.745863862Printer error on Printer643Hardware2 - High
171NetworkResolved2023-05-29 13:25:00.0000000002023-05-28 13:25:00Luke WilsonINC0000000169systemIndiaHoward JohnsonDon Goodliffe2023-05-29 13:25:00.000000000Network outage in Mumbai regionNetwork1 - Critical
172SoftwareResolved2023-06-07 06:19:03.1824761152023-05-29 04:20:00Beth AnglinINC0000000170adminCanadaBeth AnglinITIL User2023-06-07 06:19:03.182476115Unable to install new software updateSoftware2 - High
173SoftwareResolved2023-06-07 15:04:30.3594787772023-05-30 09:43:00Luke WilsonINC0000000171systemAustraliaFred LuddyDavid Loo2023-06-07 15:04:30.359478777Software update requiredSoftware2 - High
174DatabaseResolved2023-06-04 09:17:41.1845306792023-05-30 09:56:00Luke WilsonINC0000000172adminCanadaHoward JohnsonDon Goodliffe2023-06-04 09:17:41.184530679Issue with performance of database DB202Database2 - High
175HardwareClosed2023-06-02 00:47:00.0000000002023-06-01 00:47:00Charlie WhitherspoonINC0000000173employeeAustraliaCharlie WhitherspoonBud Richman2023-06-02 00:47:00.000000000Printer546 is malfunctioning in AustraliaHardware2 - High
176HardwareClosed2023-06-13 22:57:17.0381083582023-06-01 13:13:00Luke WilsonINC0000000174systemCanadaCharlie WhitherspoonITIL User2023-06-13 22:57:17.038108358Failed Hard Disk on Workstation122Hardware2 - High
177HardwareResolved2023-06-11 09:48:35.3683428102023-06-02 12:28:00Luke WilsonINC0000000175adminAustraliaBeth AnglinBud Richman2023-06-11 09:48:35.368342810Printer fail at printer547Hardware2 - High
178HardwareResolved2023-06-11 20:25:35.0944824082023-06-02 22:47:00Howard JohnsonINC0000000176adminUKCharlie WhitherspoonITIL User2023-06-11 20:25:35.094482408Laptop malfunctioning, requires immediate attentionHardware2 - High
179HardwareClosed2023-06-17 06:06:14.8543148282023-06-03 10:45:00Luke WilsonINC0000000177systemCanadaBeth AnglinBud Richman2023-06-17 06:06:14.854314828Hardware malfunction for laptop - Canada locationHardware2 - High
180HardwareResolved2023-06-06 12:59:19.0083503452023-06-03 12:39:00Luke WilsonINC0000000178employeeCanadaFred LuddyITIL User2023-06-06 12:59:19.008350345Issue with the server hardwareHardware2 - High
181SoftwareClosed2023-06-05 15:09:00.0000000002023-06-04 15:09:00Howard JohnsonINC0000000179systemCanadaHoward JohnsonDon Goodliffe2023-06-05 15:09:00.000000000An application is consistently crashingSoftware2 - High
182HardwareResolved2023-06-09 23:10:07.6189999092023-06-04 21:23:00Howard JohnsonINC0000000180employeeAustraliaCharlie WhitherspoonDavid Loo2023-06-09 23:10:07.618999909Printer546 is not working properlyHardware2 - High
183HardwareClosed2023-06-06 08:20:00.0000000002023-06-05 08:20:00Luke WilsonINC0000000181adminAustraliaCharlie WhitherspoonDon Goodliffe2023-06-06 08:20:00.000000000Printer546 is not workingHardware2 - High
184HardwareClosed2023-06-19 06:59:02.1209250692023-06-06 09:03:00Howard JohnsonINC0000000182employeeIndiaFred LuddyDavid Loo2023-06-19 06:59:02.120925069Server malfunctionHardware2 - High
185HardwareResolved2023-06-07 21:23:00.0000000002023-06-06 21:23:00Luke WilsonINC0000000183employeeAustraliaBeth AnglinDon Goodliffe2023-06-07 21:23:00.000000000Printer567 is not working in Brisbane officeHardware2 - High
186HardwareClosed2023-06-30 13:34:11.6293626292023-06-07 02:47:00Howard JohnsonINC0000000184systemAustraliaFred LuddyDavid Loo2023-06-30 13:34:11.629362629Printer546 is not working in AustraliaHardware2 - High
187HardwareClosed2023-06-14 11:45:24.7845480402023-06-07 15:24:00Charlie WhitherspoonINC0000000185employeeUnited StatesHoward JohnsonDavid Loo2023-06-14 11:45:24.784548040Monitor display not workingHardware2 - High
188HardwareResolved2023-06-08 17:00:00.0000000002023-06-07 17:00:00Beth AnglinINC0000000186systemAustraliaCharlie WhitherspoonDavid Loo2023-06-08 17:00:00.000000000Printer546 - Printer not workingHardware3 - Moderate
189HardwareClosed2023-06-20 19:52:27.8026821442023-06-08 18:44:00Charlie WhitherspoonINC0000000187employeeAustraliaBeth AnglinDavid Loo2023-06-20 19:52:27.802682144Printer123 is not working properly in Australia locationHardware1 - Critical
190HardwareClosed2023-06-13 20:13:50.2630246282023-06-08 22:05:00Howard JohnsonINC0000000188employeeAustraliaLuke WilsonDon Goodliffe2023-06-13 20:13:50.263024628Printer546 issue in AustraliaHardware2 - High
191HardwareResolved2023-06-24 09:17:21.8019031372023-06-09 08:53:00Luke WilsonINC0000000189systemAustraliaLuke WilsonITIL User2023-06-24 09:17:21.801903137Printer error in Printer546Hardware2 - High
192HardwareClosed2023-06-15 22:13:18.4169497432023-06-10 17:52:00Beth AnglinINC0000000190adminAustraliaLuke WilsonITIL User2023-06-15 22:13:18.416949743Printer error: Paper jam on Printer546 in AustraliaHardware2 - High
193HardwareClosed2023-06-12 02:12:20.8449152892023-06-10 20:44:00Beth AnglinINC0000000191systemAustraliaLuke WilsonBud Richman2023-06-12 02:12:20.844915289Printer546 is not printing in the Melbourne officeHardware1 - Critical
194HardwareResolved2023-06-18 08:09:47.0686080272023-06-11 07:00:00Luke WilsonINC0000000192adminAustraliaLuke WilsonDon Goodliffe2023-06-18 08:09:47.068608027Issue with Printer738 in AustraliaHardware2 - High
195HardwareClosed2023-06-25 12:04:04.0323378872023-06-14 04:06:00Luke WilsonINC0000000193systemAustraliaCharlie WhitherspoonBud Richman2023-06-25 12:04:04.032337887Printer546 is malfunctioningHardware2 - High
196Inquiry / HelpClosed2023-06-29 12:44:20.7533974522023-06-15 07:56:00Luke WilsonINC0000000194employeeUnited StatesBeth AnglinDavid Loo2023-06-29 12:44:20.753397452Need help with application usageService Desk3 - Moderate
197NetworkClosed2023-06-29 19:11:43.9338228432023-06-19 10:41:00Howard JohnsonINC0000000195adminAustraliaHoward JohnsonDavid Loo2023-06-29 19:11:43.933822843Connection issues with network in AustraliaNetwork2 - High
198SoftwareClosed2023-06-28 14:05:28.5384825472023-06-19 11:21:00Charlie WhitherspoonINC0000000196adminUnited StatesFred LuddyITIL User2023-06-28 14:05:28.538482547Software update failureSoftware2 - High
199HardwareClosed2023-06-25 09:59:55.1616580182023-06-19 12:22:00Howard JohnsonINC0000000197adminCanadaBeth AnglinDavid Loo2023-06-25 09:59:55.161658018Server hardware malfunction on SCSI Canada1024Hardware2 - High
200NetworkClosed2023-06-22 02:33:39.4100096172023-06-19 13:59:00Fred LuddyINC0000000198employeeCanadaLuke WilsonDon Goodliffe2023-06-22 02:33:39.410009617Slow network connection in officeNetwork2 - High
201HardwareClosed2023-07-01 10:42:22.3744388662023-06-21 19:04:00Beth AnglinINC0000000199employeeIndiaBeth AnglinDavid Loo2023-07-01 10:42:22.374438866Issues detected with server123Hardware3 - Moderate
202HardwareResolved2023-07-06 13:13:24.8433872262023-06-22 17:34:00Beth AnglinINC0000000200employeeUKFred LuddyBud Richman2023-07-06 13:13:24.843387226Issue with the sound driver on workstation PC8Hardware2 - High
203HardwareClosed2023-07-06 13:08:33.0746415152023-06-23 12:47:00Luke WilsonINC0000000201systemIndiaBeth AnglinBud Richman2023-07-06 13:08:33.074641515Problem with Cooling FanHardware2 - High
204HardwareResolved2023-06-29 22:17:23.7462307482023-06-23 20:11:00Howard JohnsonINC0000000202systemCanadaFred LuddyITIL User2023-06-29 22:17:23.746230748Hard drive failure on office desktopHardware2 - High
205DatabaseResolved2023-07-06 00:00:59.0120061272023-06-25 04:50:00Charlie WhitherspoonINC0000000203employeeUKCharlie WhitherspoonDavid Loo2023-07-06 00:00:59.012006127Unable to connect to SQL DatabaseDatabase2 - High
206DatabaseClosed2023-07-01 09:46:55.8667236042023-06-25 10:31:00Howard JohnsonINC0000000204adminAustraliaLuke WilsonDavid Loo2023-07-01 09:46:55.866723604Database server error 550Database2 - High
207HardwareResolved2023-07-06 12:23:47.8409763622023-06-25 22:45:00Howard JohnsonINC0000000205systemAustraliaHoward JohnsonDon Goodliffe2023-07-06 12:23:47.840976362Printer348 is not respondingHardware2 - High
208HardwareClosed2023-06-30 06:01:54.0079094172023-06-26 06:56:00Fred LuddyINC0000000206employeeAustraliaCharlie WhitherspoonDavid Loo2023-06-30 06:01:54.007909417Printer546 is not respondingHardware2 - High
209HardwareClosed2023-07-09 14:14:29.9046590162023-06-26 08:23:00Charlie WhitherspoonINC0000000207adminUnited StatesFred LuddyITIL User2023-07-09 14:14:29.904659016PC1023 is not startingHardware1 - Critical
210HardwareClosed2023-07-06 07:29:00.8322199812023-06-26 17:38:00Howard JohnsonINC0000000208adminAustraliaFred LuddyBud Richman2023-07-06 07:29:00.832219981Printer error at Printer848Hardware1 - Critical
211HardwareResolved2023-07-09 20:00:30.3084031412023-06-27 10:20:00Howard JohnsonINC0000000209systemAustraliaLuke WilsonDavid Loo2023-07-09 20:00:30.308403141Printer546 in Sydney office is not workingHardware2 - High
212HardwareResolved2023-07-06 03:31:13.8386194952023-06-27 21:41:00Fred LuddyINC0000000210adminUKHoward JohnsonDon Goodliffe2023-07-06 03:31:13.838619495Issue with server SR654Hardware2 - High
213HardwareResolved2023-07-12 18:45:07.7050463492023-06-28 11:02:00Fred LuddyINC0000000211adminAustraliaFred LuddyDavid Loo2023-07-12 18:45:07.705046349Printer546 issue in Sydney officeHardware2 - High
214HardwareClosed2023-07-06 00:45:36.2519425612023-06-28 14:35:00Beth AnglinINC0000000212systemIndiaHoward JohnsonDavid Loo2023-07-06 00:45:36.251942561Terminal343 is not workingHardware2 - High
215HardwareClosed2023-06-30 23:29:55.8513044192023-06-29 19:01:00Charlie WhitherspoonINC0000000213systemAustraliaLuke WilsonDavid Loo2023-06-30 23:29:55.851304419Printer error at Printer679Hardware3 - Moderate
216NetworkClosed2023-07-10 23:00:15.7097451762023-07-02 07:35:00Beth AnglinINC0000000214systemIndiaLuke WilsonBud Richman2023-07-10 23:00:15.709745176Unable to establish VPN connectionNetwork2 - High
217HardwareClosed2023-07-14 08:23:51.0800199792023-07-03 06:45:00Charlie WhitherspoonINC0000000215systemAustraliaCharlie WhitherspoonITIL User2023-07-14 08:23:51.080019979Printer546 is not working!Hardware1 - Critical
218Inquiry / HelpClosed2023-07-15 22:29:05.7855888952023-07-04 04:13:00Luke WilsonINC0000000216systemUKCharlie WhitherspoonDavid Loo2023-07-15 22:29:05.785588895Inquiry regarding help with account accessService Desk3 - Moderate
219HardwareResolved2023-07-14 06:35:05.2093997922023-07-04 13:46:00Fred LuddyINC0000000217adminAustraliaLuke WilsonITIL User2023-07-14 06:35:05.209399792Printer fail - PrinterID::Printer546Hardware2 - High
220Inquiry / HelpResolved2023-07-21 18:09:17.8037469562023-07-07 04:36:00Charlie WhitherspoonINC0000000218employeeIndiaBeth AnglinBud Richman2023-07-21 18:09:17.803746956Need assistance with software installationService Desk3 - Moderate
221Inquiry / HelpResolved2023-07-08 04:48:00.0000000002023-07-07 04:48:00Beth AnglinINC0000000219systemUKHoward JohnsonDavid Loo2023-07-08 04:48:00.000000000Assistance needed with UK enquiry systemService Desk3 - Moderate
222NetworkClosed2023-07-11 23:34:29.3900606802023-07-07 05:58:00Howard JohnsonINC0000000220employeeUKHoward JohnsonDavid Loo2023-07-11 23:34:29.390060680Internet connectivity issue in UK officeNetwork2 - High
223HardwareResolved2023-07-13 16:19:33.6497856972023-07-07 20:52:00Charlie WhitherspoonINC0000000221employeeCanadaBeth AnglinBud Richman2023-07-13 16:19:33.649785697Server malfunction in CanadaHardware3 - Moderate
224HardwareClosed2023-07-23 19:05:17.5330359422023-07-08 00:31:00Luke WilsonINC0000000222employeeAustraliaCharlie WhitherspoonITIL User2023-07-23 19:05:17.533035942Printer malfunction detected on Printer546Hardware2 - High
225HardwareResolved2023-07-25 03:32:18.4624011462023-07-09 03:39:00Beth AnglinINC0000000223systemIndiaHoward JohnsonBud Richman2023-07-25 03:32:18.462401146Computer not startingHardware2 - High
226HardwareClosed2023-07-26 17:51:52.7673362312023-07-11 16:02:00Luke WilsonINC0000000224adminIndiaBeth AnglinDavid Loo2023-07-26 17:51:52.767336231Laptop malfunction with ID233Hardware2 - High
227HardwareResolved2023-07-20 02:37:10.8132794622023-07-11 18:42:00Howard JohnsonINC0000000225employeeUKHoward JohnsonBud Richman2023-07-20 02:37:10.813279462Phone681 is not respondingHardware2 - High
228HardwareResolved2023-07-27 12:30:15.3681391022023-07-12 00:27:00Charlie WhitherspoonINC0000000226adminAustraliaHoward JohnsonBud Richman2023-07-27 12:30:15.368139102Printer422 is malfunctioning in AustraliaHardware2 - High
229SoftwareClosed2023-07-19 14:54:49.4033889212023-07-12 03:22:00Luke WilsonINC0000000227employeeAustraliaBeth AnglinDon Goodliffe2023-07-19 14:54:49.403388921Error message on Software ABCSoftware3 - Moderate
230HardwareResolved2023-07-14 21:15:31.5843905182023-07-12 05:50:00Fred LuddyINC0000000228systemAustraliaFred LuddyDon Goodliffe2023-07-14 21:15:31.584390518Printer546 is not workingHardware1 - Critical
231SoftwareResolved2023-07-28 21:34:00.9083079242023-07-14 21:27:00Howard JohnsonINC0000000229systemUKBeth AnglinITIL User2023-07-28 21:34:00.908307924Slowness in running application XYZSoftware3 - Moderate
232HardwareResolved2023-07-20 09:47:52.9082360692023-07-15 12:17:00Fred LuddyINC0000000230adminAustraliaBeth AnglinITIL User2023-07-20 09:47:52.908236069Issue with Printer546 in AustraliaHardware1 - Critical
233HardwareResolved2023-07-25 03:53:49.9786879582023-07-15 14:09:00Fred LuddyINC0000000231adminAustraliaHoward JohnsonBud Richman2023-07-25 03:53:49.978687958Printer546 is not working properly.Hardware2 - High
234HardwareResolved2023-07-22 05:03:13.8220744512023-07-16 10:58:00Beth AnglinINC0000000232employeeAustraliaBeth AnglinDon Goodliffe2023-07-22 05:03:13.822074451Printer783 is not printingHardware2 - High
235HardwareClosed2023-07-26 01:50:52.0683851472023-07-19 12:03:00Luke WilsonINC0000000233employeeAustraliaCharlie WhitherspoonBud Richman2023-07-26 01:50:52.068385147Printer786 is not workingHardware1 - Critical
236Inquiry / HelpClosed2023-08-01 00:45:22.7543761872023-07-20 12:12:00Fred LuddyINC0000000234systemUnited StatesLuke WilsonBud Richman2023-08-01 00:45:22.754376187Inquiry about missing functionalitiesService Desk3 - Moderate
237HardwareResolved2023-07-23 16:38:46.5471634812023-07-21 07:12:00Howard JohnsonINC0000000235adminUKCharlie WhitherspoonBud Richman2023-07-23 16:38:46.547163481Problem with office PCHardware3 - Moderate
238HardwareResolved2023-07-25 23:13:55.7348801012023-07-22 04:13:00Charlie WhitherspoonINC0000000236employeeAustraliaBeth AnglinDon Goodliffe2023-07-25 23:13:55.734880101Printer546 - Not Printing is causing issuesHardware2 - High
239Inquiry / HelpResolved2023-07-30 12:07:08.9975318522023-07-22 16:29:00Fred LuddyINC0000000237adminUnited StatesCharlie WhitherspoonBud Richman2023-07-30 12:07:08.997531852Need assistance with software installationService Desk3 - Moderate
240Inquiry / HelpClosed2023-08-09 03:19:49.0485086812023-07-22 22:39:00Howard JohnsonINC0000000238employeeUnited StatesBeth AnglinBud Richman2023-08-09 03:19:49.048508681Need help with software installationService Desk3 - Moderate
241HardwareClosed2023-08-04 04:46:10.5816610572023-07-22 23:48:00Howard JohnsonINC0000000239adminAustraliaBeth AnglinBud Richman2023-08-04 04:46:10.581661057Issue with Printer546 in AustraliaHardware2 - High
242NetworkClosed2023-07-31 00:33:13.4372961192023-07-23 08:50:00Beth AnglinINC0000000240adminAustraliaHoward JohnsonDon Goodliffe2023-07-31 00:33:13.437296119Network router behaving erraticallyNetwork3 - Moderate
243NetworkResolved2023-07-25 09:09:00.0000000002023-07-24 09:09:00Howard JohnsonINC0000000241adminIndiaLuke WilsonDon Goodliffe2023-07-25 09:09:00.000000000Slow internet connectivity issuesNetwork3 - Moderate
244NetworkResolved2023-07-31 04:33:45.3032806102023-07-24 09:13:00Beth AnglinINC0000000242adminUKCharlie WhitherspoonDon Goodliffe2023-07-31 04:33:45.303280610Unable to connect to VPNNetwork2 - High
245HardwareResolved2023-08-11 14:17:08.3296472642023-07-25 08:08:00Beth AnglinINC0000000243systemCanadaFred LuddyDavid Loo2023-08-11 14:17:08.329647264Motherboard failure on company desktopHardware2 - High
246SoftwareClosed2023-08-02 12:16:09.5580658322023-07-25 20:00:00Howard JohnsonINC0000000244adminAustraliaCharlie WhitherspoonITIL User2023-08-02 12:16:09.558065832Error 404 on Software789Software2 - High
247Inquiry / HelpClosed2023-08-12 18:27:47.7894218212023-07-26 06:53:00Charlie WhitherspoonINC0000000245adminCanadaCharlie WhitherspoonBud Richman2023-08-12 18:27:47.789421821Need assistance with software installationService Desk3 - Moderate
248HardwareClosed2023-08-02 04:32:04.5601711582023-07-26 17:09:00Beth AnglinINC0000000246systemAustraliaHoward JohnsonDavid Loo2023-08-02 04:32:04.560171158Issue with Printer546 in AustraliaHardware2 - High
249HardwareResolved2023-08-07 06:13:36.1251244692023-07-27 04:40:00Howard JohnsonINC0000000247systemAustraliaLuke WilsonDon Goodliffe2023-08-07 06:13:36.125124469Printer546 is not workingHardware2 - High
250HardwareClosed2023-08-08 02:22:19.7385127342023-07-27 08:18:00Charlie WhitherspoonINC0000000248systemUKCharlie WhitherspoonDon Goodliffe2023-08-08 02:22:19.738512734UK laptop malfunctioningHardware2 - High
251NetworkClosed2023-08-08 20:25:25.7353799472023-07-27 19:21:00Fred LuddyINC0000000249systemUnited StatesBeth AnglinBud Richman2023-08-08 20:25:25.735379947Network outage in United States officeNetwork1 - Critical
252Inquiry / HelpClosed2023-08-04 22:43:36.2526159612023-07-28 19:29:00Charlie WhitherspoonINC0000000250adminCanadaLuke WilsonITIL User2023-08-04 22:43:36.252615961Need assistance with VPN setupService Desk3 - Moderate
253HardwareClosed2023-08-07 18:20:23.6689680402023-07-29 10:15:00Luke WilsonINC0000000251employeeAustraliaLuke WilsonDon Goodliffe2023-08-07 18:20:23.668968040Issue with Printer546 in AustraliaHardware2 - High
254HardwareClosed2023-08-02 05:21:25.9917065112023-07-29 11:39:00Charlie WhitherspoonINC0000000252employeeAustraliaHoward JohnsonITIL User2023-08-02 05:21:25.991706511Printer error on Printer546Hardware2 - High
255SoftwareClosed2023-08-03 13:35:26.4838074242023-07-30 09:49:00Beth AnglinINC0000000253adminAustraliaBeth AnglinDavid Loo2023-08-03 13:35:26.483807424MySQL database connection error on server AU120Software2 - High
256SoftwareClosed2023-08-11 16:02:37.6844053052023-07-30 09:52:00Fred LuddyINC0000000254employeeAustraliaCharlie WhitherspoonITIL User2023-08-11 16:02:37.684405305Unable to update software on local machineSoftware2 - High
257HardwareClosed2023-08-13 06:44:24.4242884822023-07-30 17:08:00Charlie WhitherspoonINC0000000255employeeUKBeth AnglinITIL User2023-08-13 06:44:24.424288482Broken server needs replacementHardware2 - High
258HardwareClosed2023-08-02 05:44:00.0000000002023-08-01 05:44:00Fred LuddyINC0000000256employeeAustraliaBeth AnglinITIL User2023-08-02 05:44:00.000000000Printer546 is not functioning correctlyHardware2 - High
259HardwareResolved2023-08-07 18:21:44.5440153942023-08-01 11:34:00Beth AnglinINC0000000257employeeAustraliaLuke WilsonDavid Loo2023-08-07 18:21:44.544015394Printer322 is malfunctioning in AustraliaHardware2 - High
260HardwareResolved2023-08-10 22:01:38.3007647032023-08-01 13:22:00Beth AnglinINC0000000258employeeAustraliaLuke WilsonDavid Loo2023-08-10 22:01:38.300764703Printer420 is not respondingHardware1 - Critical
261HardwareResolved2023-08-09 07:59:01.3260421312023-08-02 07:41:00Luke WilsonINC0000000259adminAustraliaHoward JohnsonBud Richman2023-08-09 07:59:01.326042131Printer327 has stopped working in AustraliaHardware1 - Critical
262HardwareClosed2023-08-05 08:06:09.2623463062023-08-02 14:46:00Luke WilsonINC0000000260employeeIndiaCharlie WhitherspoonDon Goodliffe2023-08-05 08:06:09.262346306Monitor display intermittent failureHardware2 - High
263NetworkClosed2023-08-04 08:39:00.0000000002023-08-03 08:39:00Fred LuddyINC0000000261employeeIndiaHoward JohnsonDon Goodliffe2023-08-04 08:39:00.000000000Unable to connect to serverNetwork2 - High
264HardwareResolved2023-08-17 04:45:43.1857391012023-08-03 16:41:00Beth AnglinINC0000000262employeeAustraliaBeth AnglinDon Goodliffe2023-08-17 04:45:43.185739101Printer546 is not printing in AustraliaHardware2 - High
265HardwareResolved2023-08-04 18:56:00.0000000002023-08-03 18:56:00Fred LuddyINC0000000263employeeAustraliaLuke WilsonDon Goodliffe2023-08-04 18:56:00.000000000Printer789 is malfunctioning in AustraliaHardware2 - High
266HardwareResolved2023-08-14 09:36:00.2952549382023-08-05 07:39:00Howard JohnsonINC0000000264adminAustraliaCharlie WhitherspoonITIL User2023-08-14 09:36:00.295254938Printer error at Printer546 in AustraliaHardware2 - High
267HardwareResolved2023-08-07 09:44:00.0000000002023-08-06 09:44:00Beth AnglinINC0000000265employeeAustraliaHoward JohnsonBud Richman2023-08-07 09:44:00.000000000Printer546 in Australia location has a paper jamHardware2 - High
268HardwareClosed2023-08-15 14:03:57.0999521652023-08-07 02:37:00Howard JohnsonINC0000000266employeeAustraliaCharlie WhitherspoonITIL User2023-08-15 14:03:57.099952165Printer467 is out of service!Hardware2 - High
269HardwareClosed2023-08-15 21:18:27.5572227602023-08-08 09:29:00Charlie WhitherspoonINC0000000267adminAustraliaHoward JohnsonDon Goodliffe2023-08-15 21:18:27.557222760Issue with Printer546 in AustraliaHardware3 - Moderate
270HardwareClosed2023-08-28 16:17:39.6823672022023-08-09 04:10:00Charlie WhitherspoonINC0000000268adminAustraliaHoward JohnsonDon Goodliffe2023-08-28 16:17:39.682367202Printer678 issue in AustraliaHardware2 - High
271NetworkClosed2023-08-10 06:30:11.9272718982023-08-09 04:13:00Charlie WhitherspoonINC0000000269adminUnited StatesHoward JohnsonITIL User2023-08-10 06:30:11.927271898Unable to connect to VPNNetwork2 - High
272HardwareClosed2023-08-19 00:17:36.8741228782023-08-09 17:08:00Luke WilsonINC0000000270systemAustraliaFred LuddyBud Richman2023-08-19 00:17:36.874122878Printer789 is not respondingHardware1 - Critical
273Inquiry / HelpClosed2023-08-20 02:50:00.4810140672023-08-10 08:09:00Fred LuddyINC0000000271employeeUKFred LuddyITIL User2023-08-20 02:50:00.481014067Need assistance with IT inquiryService Desk3 - Moderate
274HardwareClosed2023-08-24 03:39:08.1723972012023-08-11 04:15:00Luke WilsonINC0000000272employeeAustraliaFred LuddyITIL User2023-08-24 03:39:08.172397201Printer546 is not printing in AustraliaHardware1 - Critical
275SoftwareClosed2023-08-13 06:41:18.5265349712023-08-11 09:04:00Charlie WhitherspoonINC0000000273adminUKBeth AnglinDavid Loo2023-08-13 06:41:18.526534971Software Issue: Error while loading application on VMSoftware3 - Moderate
276HardwareClosed2023-08-18 23:36:22.1914198822023-08-12 03:28:00Luke WilsonINC0000000274systemAustraliaCharlie WhitherspoonDavid Loo2023-08-18 23:36:22.191419882Printer546 is not workingHardware3 - Moderate
277HardwareResolved2023-08-13 15:36:00.0000000002023-08-12 15:36:00Howard JohnsonINC0000000275adminAustraliaFred LuddyBud Richman2023-08-13 15:36:00.000000000Printer546 is not functioning in AustraliaHardware2 - High
278HardwareResolved2023-08-19 05:22:39.2203663542023-08-13 08:04:00Luke WilsonINC0000000276systemAustraliaBeth AnglinDon Goodliffe2023-08-19 05:22:39.220366354Printer546 is not workingHardware1 - Critical
279HardwareResolved2023-08-17 17:26:24.7306813302023-08-14 09:58:00Howard JohnsonINC0000000277systemAustraliaBeth AnglinITIL User2023-08-17 17:26:24.730681330Printer546 Error in AustraliaHardware3 - Moderate
280HardwareResolved2023-08-21 08:48:34.8476041032023-08-15 20:03:00Beth AnglinINC0000000278employeeAustraliaFred LuddyITIL User2023-08-21 08:48:34.847604103Printer546 is malfunctioningHardware1 - Critical
281HardwareClosed2023-08-22 04:24:28.4102116732023-08-16 19:14:00Fred LuddyINC0000000279systemAustraliaBeth AnglinDon Goodliffe2023-08-22 04:24:28.410211673Issue with Printer546 in AustraliaHardware2 - High
282HardwareResolved2023-08-25 09:49:36.2147572542023-08-17 11:38:00Luke WilsonINC0000000280adminAustraliaCharlie WhitherspoonDavid Loo2023-08-25 09:49:36.214757254Printer issue with Printer546Hardware1 - Critical
283HardwareClosed2023-08-19 10:57:00.0000000002023-08-18 10:57:00Fred LuddyINC0000000281adminAustraliaCharlie WhitherspoonITIL User2023-08-19 10:57:00.000000000Issue with Printer546Hardware1 - Critical
284DatabaseClosed2023-08-23 19:40:27.2669441722023-08-19 12:57:00Howard JohnsonINC0000000282systemUKHoward JohnsonBud Richman2023-08-23 19:40:27.266944172Connection issue with UK_DB47 DatabaseDatabase2 - High
285HardwareClosed2023-08-24 00:59:37.1771243942023-08-20 08:09:00Charlie WhitherspoonINC0000000283employeeAustraliaHoward JohnsonDavid Loo2023-08-24 00:59:37.177124394Printer678 malfunctioning in AustraliaHardware2 - High
286HardwareResolved2023-08-26 09:29:01.9120647572023-08-20 08:38:00Fred LuddyINC0000000284employeeAustraliaBeth AnglinITIL User2023-08-26 09:29:01.912064757Issue with Printer546 in AustraliaHardware2 - High
287HardwareClosed2023-08-24 03:28:09.6033601732023-08-20 18:16:00Luke WilsonINC0000000285employeeAustraliaCharlie WhitherspoonBud Richman2023-08-24 03:28:09.603360173Printer546 is failingHardware1 - Critical
288Inquiry / HelpClosed2023-08-26 15:36:56.9817536902023-08-21 07:17:00Howard JohnsonINC0000000286adminIndiaFred LuddyBud Richman2023-08-26 15:36:56.981753690Need help with software installationService Desk3 - Moderate
289HardwareClosed2023-09-05 02:07:43.1136827212023-08-21 07:38:00Howard JohnsonINC0000000287adminUnited StatesHoward JohnsonDavid Loo2023-09-05 02:07:43.113682721Hardware issue with the CPU overheatingHardware1 - Critical
290DatabaseResolved2023-08-22 19:11:00.0000000002023-08-21 19:11:00Charlie WhitherspoonINC0000000288employeeUKBeth AnglinDavid Loo2023-08-22 19:11:00.000000000Error detected in Database systemDatabase1 - Critical
291NetworkClosed2023-08-26 16:09:36.9429395162023-08-22 03:19:00Fred LuddyINC0000000289adminAustraliaBeth AnglinBud Richman2023-08-26 16:09:36.942939516Network connection issue, AustraliaNetwork2 - High
292HardwareClosed2023-08-25 07:22:00.0000000002023-08-24 07:22:00Luke WilsonINC0000000290adminAustraliaCharlie WhitherspoonDavid Loo2023-08-25 07:22:00.000000000Printer546 is offlineHardware2 - High
293HardwareClosed2023-09-03 18:58:33.8031182102023-08-25 12:10:00Fred LuddyINC0000000291adminAustraliaHoward JohnsonDavid Loo2023-09-03 18:58:33.803118210Printer489 has a paper jamHardware2 - High
294NetworkClosed2023-08-30 14:14:08.2839699232023-08-25 22:41:00Charlie WhitherspoonINC0000000292employeeUKLuke WilsonBud Richman2023-08-30 14:14:08.283969923Losing connectivity frequentlyNetwork2 - High
295DatabaseResolved2023-08-27 03:03:00.0000000002023-08-26 03:03:00Beth AnglinINC0000000293adminUKLuke WilsonITIL User2023-08-27 03:03:00.000000000Issue with SQL Server783Database2 - High
296DatabaseClosed2023-08-30 13:49:54.6489959232023-08-27 21:14:00Fred LuddyINC0000000294systemCanadaFred LuddyDon Goodliffe2023-08-30 13:49:54.648995923Unable to connect to Database DB4434Database2 - High
297DatabaseClosed2023-09-01 14:19:29.1651345192023-08-28 16:06:00Fred LuddyINC0000000295employeeAustraliaLuke WilsonITIL User2023-09-01 14:19:29.165134519Database error on SQL serverDatabase2 - High
298HardwareClosed2023-08-31 15:44:00.0000000002023-08-30 15:44:00Fred LuddyINC0000000296systemAustraliaHoward JohnsonITIL User2023-08-31 15:44:00.000000000Printer546 is not workingHardware1 - Critical
299HardwareClosed2023-09-07 23:02:26.2385181682023-08-31 14:06:00Luke WilsonINC0000000297adminAustraliaCharlie WhitherspoonDon Goodliffe2023-09-07 23:02:26.238518168Printer392 is constantly jammingHardware2 - High
300HardwareResolved2023-09-07 09:17:08.4662328462023-09-02 01:15:00Beth AnglinINC0000000298employeeAustraliaFred LuddyITIL User2023-09-07 09:17:08.466232846Printer786 malfunctioningHardware1 - Critical
301HardwareClosed2023-09-03 02:19:00.0000000002023-09-02 02:19:00Howard JohnsonINC0000000299employeeIndiaLuke WilsonDavid Loo2023-09-03 02:19:00.000000000Issue with motherboard in workstation DSK789Hardware2 - High
302SoftwareResolved2023-09-11 18:47:05.4234332392023-09-02 03:20:00Luke WilsonINC0000000300systemUKFred LuddyBud Richman2023-09-11 18:47:05.423433239Error with billing softwareSoftware2 - High
303HardwareClosed2023-09-14 16:03:56.2410218202023-09-03 07:56:00Charlie WhitherspoonINC0000000301systemAustraliaHoward JohnsonITIL User2023-09-14 16:03:56.241021820Printer567 is not respondingHardware2 - High
304HardwareClosed2023-09-13 05:14:51.2935327202023-09-03 12:21:00Charlie WhitherspoonINC0000000302employeeAustraliaFred LuddyBud Richman2023-09-13 05:14:51.293532720Printer546 - printing issue in AustraliaHardware2 - High
305HardwareClosed2023-09-13 13:44:32.8485636032023-09-03 15:48:00Fred LuddyINC0000000303systemIndiaHoward JohnsonDavid Loo2023-09-13 13:44:32.848563603Bad sector on Hard Disk in desktop model ID E0395Hardware3 - Moderate
306HardwareResolved2023-09-16 03:46:06.6092160472023-09-04 16:00:00Fred LuddyINC0000000304adminAustraliaLuke WilsonBud Richman2023-09-16 03:46:06.609216047Printer failure on Printer546Hardware1 - Critical
307HardwareClosed2023-09-15 01:07:41.8236417702023-09-04 18:36:00Luke WilsonINC0000000305systemUKCharlie WhitherspoonITIL User2023-09-15 01:07:41.823641770Issue with desktop workstation 3F45Hardware2 - High
308HardwareClosed2023-09-13 23:47:44.8740726032023-09-06 12:24:00Luke WilsonINC0000000306adminUnited StatesCharlie WhitherspoonDon Goodliffe2023-09-13 23:47:44.874072603Server123 has crashedHardware1 - Critical
309NetworkResolved2023-09-13 04:40:34.2805568922023-09-07 03:40:00Howard JohnsonINC0000000307adminAustraliaCharlie WhitherspoonDon Goodliffe2023-09-13 04:40:34.280556892Network outage in AustraliaNetwork1 - Critical
310DatabaseResolved2023-09-20 04:57:50.9690586432023-09-07 17:44:00Luke WilsonINC0000000308employeeUnited StatesCharlie WhitherspoonITIL User2023-09-20 04:57:50.969058643Unable to access client database on OracleDatabase2 - High
311HardwareResolved2023-09-13 00:09:56.0205981862023-09-08 07:01:00Luke WilsonINC0000000309systemAustraliaHoward JohnsonBud Richman2023-09-13 00:09:56.020598186Printer546 in Australia is not workingHardware2 - High
312HardwareResolved2023-09-13 01:47:32.6800164612023-09-08 17:14:00Howard JohnsonINC0000000310adminCanadaBeth AnglinBud Richman2023-09-13 01:47:32.680016461Workstation CPU OverheatingHardware2 - High
313HardwareResolved2023-09-17 17:36:33.3122035522023-09-11 18:57:00Beth AnglinINC0000000311adminAustraliaBeth AnglinDon Goodliffe2023-09-17 17:36:33.312203552Issue with Printer546 in AustraliaHardware2 - High
314DatabaseClosed2023-09-22 23:55:17.5600268482023-09-12 15:43:00Luke WilsonINC0000000312systemUnited StatesHoward JohnsonDon Goodliffe2023-09-22 23:55:17.560026848Database Error ID382 - System SlowdownDatabase2 - High
315DatabaseClosed2023-09-18 08:09:07.7174591662023-09-13 03:14:00Howard JohnsonINC0000000313systemUKCharlie WhitherspoonITIL User2023-09-18 08:09:07.717459166Error loading Database267 in the UK officeDatabase2 - High
316HardwareResolved2023-09-18 19:43:08.6370233102023-09-13 23:38:00Luke WilsonINC0000000314employeeAustraliaCharlie WhitherspoonBud Richman2023-09-18 19:43:08.637023310Printer546 is malfunctioning in AustraliaHardware2 - High
317HardwareClosed2023-09-28 01:25:23.0747028452023-09-14 10:29:00Charlie WhitherspoonINC0000000315adminCanadaLuke WilsonBud Richman2023-09-28 01:25:23.074702845Server Crash on machine233Hardware1 - Critical
318DatabaseClosed2023-09-16 11:23:21.1724737092023-09-14 10:58:00Fred LuddyINC0000000316adminAustraliaHoward JohnsonBud Richman2023-09-16 11:23:21.172473709Error in Database connectivityDatabase2 - High
319HardwareClosed2023-09-21 01:28:06.6865136872023-09-14 13:00:00Luke WilsonINC0000000317adminAustraliaCharlie WhitherspoonITIL User2023-09-21 01:28:06.686513687Printer546 issue in AustraliaHardware2 - High
320Inquiry / HelpClosed2023-09-15 15:54:00.0000000002023-09-14 15:54:00Beth AnglinINC0000000318employeeAustraliaLuke WilsonDavid Loo2023-09-15 15:54:00.000000000Printer546 is not workingHardware1 - Critical
321HardwareResolved2023-09-23 18:17:16.7169382402023-09-15 05:28:00Charlie WhitherspoonINC0000000319systemAustraliaCharlie WhitherspoonDon Goodliffe2023-09-23 18:17:16.716938240Printer546 in Australia experiencing issuesHardware1 - Critical
322SoftwareClosed2023-09-20 20:58:46.7511533952023-09-16 09:18:00Fred LuddyINC0000000320systemCanadaFred LuddyDavid Loo2023-09-20 20:58:46.751153395Performance issues with Software123Software3 - Moderate
323HardwareClosed2023-09-22 13:11:16.4603375792023-09-16 09:20:00Fred LuddyINC0000000321adminAustraliaHoward JohnsonITIL User2023-09-22 13:11:16.460337579Printer546 is not working properlyHardware2 - High
324HardwareClosed2023-09-30 16:57:13.0762181102023-09-18 03:29:00Charlie WhitherspoonINC0000000322employeeUnited StatesBeth AnglinDon Goodliffe2023-09-30 16:57:13.076218110Server failure for US nodeHardware1 - Critical
325NetworkClosed2023-09-22 15:44:42.0565563682023-09-19 03:45:00Beth AnglinINC0000000323employeeUnited StatesLuke WilsonBud Richman2023-09-22 15:44:42.056556368Internet connection problem in the United StatesNetwork2 - High
326HardwareClosed2023-10-05 10:37:47.0285450472023-09-19 08:44:00Fred LuddyINC0000000324adminAustraliaCharlie WhitherspoonDon Goodliffe2023-10-05 10:37:47.028545047Printer546 is having issuesHardware2 - High
327HardwareResolved2023-10-03 08:14:22.6758014382023-09-20 06:22:00Luke WilsonINC0000000325systemAustraliaCharlie WhitherspoonDon Goodliffe2023-10-03 08:14:22.675801438The Printer546 in Australia is not working properlyHardware2 - High
328HardwareClosed2023-09-22 07:03:43.1801287422023-09-20 20:36:00Luke WilsonINC0000000326systemUnited StatesCharlie WhitherspoonDavid Loo2023-09-22 07:03:43.180128742Server832 failure at the data centerHardware1 - Critical
329HardwareResolved2023-10-05 14:06:46.2657227822023-09-21 05:32:00Beth AnglinINC0000000327adminUnited StatesCharlie WhitherspoonDon Goodliffe2023-10-05 14:06:46.265722782Monitor345 not functioningHardware2 - High
330HardwareResolved2023-09-28 10:20:40.8583883692023-09-21 14:49:00Howard JohnsonINC0000000328employeeUKLuke WilsonDon Goodliffe2023-09-28 10:20:40.858388369Issue with loading up laptop model L-914Hardware2 - High
331NetworkClosed2023-09-22 21:14:00.0000000002023-09-21 21:14:00Beth AnglinINC0000000329systemIndiaHoward JohnsonDon Goodliffe2023-09-22 21:14:00.000000000Network connectivity issueNetwork3 - Moderate
332HardwareClosed2023-10-06 07:39:16.7615975622023-09-21 23:53:00Fred LuddyINC0000000330systemUKCharlie WhitherspoonDavid Loo2023-10-06 07:39:16.761597562Failed Hard Disk Drive on WorkstationUK786Hardware2 - High
333HardwareClosed2023-10-05 14:59:20.7833998662023-09-24 10:56:00Fred LuddyINC0000000331systemCanadaCharlie WhitherspoonDavid Loo2023-10-05 14:59:20.783399866Desktop PC not starting upHardware2 - High
334DatabaseClosed2023-10-03 08:53:36.7967096062023-09-24 13:55:00Howard JohnsonINC0000000332employeeUKFred LuddyDavid Loo2023-10-03 08:53:36.796709606Error detected in Database6543Database2 - High
335HardwareClosed2023-09-26 02:31:00.0000000002023-09-25 02:31:00Beth AnglinINC0000000333adminAustraliaBeth AnglinDavid Loo2023-09-26 02:31:00.000000000Printer768 in Australia is malfunctioningHardware2 - High
336HardwareResolved2023-10-02 19:11:48.1637749682023-09-25 19:21:00Luke WilsonINC0000000334employeeAustraliaCharlie WhitherspoonDavid Loo2023-10-02 19:11:48.163774968Printer988 is not working properlyHardware1 - Critical
337HardwareResolved2023-09-26 20:40:00.0000000002023-09-25 20:40:00Howard JohnsonINC0000000335employeeAustraliaLuke WilsonITIL User2023-09-26 20:40:00.000000000Printer001 is not workingHardware2 - High
338HardwareClosed2023-09-28 19:04:36.0662889462023-09-25 20:56:00Luke WilsonINC0000000336adminAustraliaHoward JohnsonDon Goodliffe2023-09-28 19:04:36.066288946Printer546 is not printing in AustraliaHardware1 - Critical
339DatabaseResolved2023-10-01 22:54:51.0308601902023-09-26 00:01:00Luke WilsonINC0000000337adminIndiaHoward JohnsonDavid Loo2023-10-01 22:54:51.030860190Database Server Instance Performance IssueDatabase2 - High
340HardwareClosed2023-09-27 06:11:00.0000000002023-09-26 06:11:00Charlie WhitherspoonINC0000000338systemUnited StatesCharlie WhitherspoonDavid Loo2023-09-27 06:11:00.000000000Desktop PC524 sudden shutdownHardware2 - High
341HardwareClosed2023-10-02 04:18:49.7666943582023-09-27 00:04:00Charlie WhitherspoonINC0000000339adminAustraliaCharlie WhitherspoonDon Goodliffe2023-10-02 04:18:49.766694358Printer855 is not functioning properlyHardware2 - High
342Inquiry / HelpResolved2023-10-10 20:23:44.7987148862023-09-27 23:08:00Howard JohnsonINC0000000340systemIndiaCharlie WhitherspoonDon Goodliffe2023-10-10 20:23:44.798714886Inquiry about software installationService Desk2 - High
343NetworkClosed2023-10-02 20:53:30.6827184162023-09-28 01:57:00Charlie WhitherspoonINC0000000341adminIndiaLuke WilsonDon Goodliffe2023-10-02 20:53:30.682718416Network connectivity issue in IndiaNetwork2 - High
344HardwareResolved2023-10-12 20:28:38.7069289722023-09-28 13:16:00Beth AnglinINC0000000342systemUKLuke WilsonDavid Loo2023-10-12 20:28:38.706928972Hard drive failure on Desktop577Hardware2 - High
345HardwareResolved2023-09-30 03:37:15.4536716122023-09-29 02:59:00Fred LuddyINC0000000343adminAustraliaLuke WilsonDon Goodliffe2023-09-30 03:37:15.453671612Printer issue with Printer546 in AustraliaHardware1 - Critical
346HardwareResolved2023-10-08 04:30:10.8548959912023-09-30 07:14:00Howard JohnsonINC0000000344employeeAustraliaBeth AnglinITIL User2023-10-08 04:30:10.854895991Printer546 is not working properlyHardware1 - Critical
347HardwareClosed2023-10-01 17:15:12.8506032552023-09-30 14:37:00Luke WilsonINC0000000345adminAustraliaFred LuddyDavid Loo2023-10-01 17:15:12.850603255Printer546 is malfunctioning in AustraliaHardware2 - High
348Inquiry / HelpClosed2023-10-10 07:28:02.2251696812023-10-01 18:20:00Luke WilsonINC0000000346systemIndiaBeth AnglinITIL User2023-10-10 07:28:02.225169681Inquiry on Software Installation GuideService Desk3 - Moderate
349HardwareResolved2023-10-11 11:31:18.2030485622023-10-01 20:05:00Luke WilsonINC0000000347adminAustraliaCharlie WhitherspoonITIL User2023-10-11 11:31:18.203048562Printer324 in Australia is not functioning properlyHardware3 - Moderate
350HardwareResolved2023-10-03 01:05:00.0000000002023-10-02 01:05:00Howard JohnsonINC0000000348adminAustraliaBeth AnglinDavid Loo2023-10-03 01:05:00.000000000Issue with Printer874 in AustraliaHardware2 - High
351HardwareClosed2023-10-16 11:37:53.4436080662023-10-02 20:23:00Luke WilsonINC0000000349employeeUnited StatesLuke WilsonDon Goodliffe2023-10-16 11:37:53.443608066Hard drive failure on workstationHardware2 - High
352HardwareClosed2023-10-08 05:16:54.0125855982023-10-03 07:12:00Fred LuddyINC0000000350employeeAustraliaHoward JohnsonBud Richman2023-10-08 05:16:54.012585598Printer546 has a paper jamHardware3 - Moderate
353HardwareClosed2023-10-07 15:02:09.4466069672023-10-03 08:47:00Beth AnglinINC0000000351adminAustraliaFred LuddyBud Richman2023-10-07 15:02:09.446606967Printer error with Printer7 (Australia)Hardware2 - High
354HardwareResolved2023-10-10 07:54:06.2706677382023-10-03 11:29:00Beth AnglinINC0000000352adminAustraliaCharlie WhitherspoonDavid Loo2023-10-10 07:54:06.270667738Printer436 is malfunctioning in AustraliaHardware2 - High
355HardwareClosed2023-10-07 04:57:07.2435535472023-10-03 14:29:00Howard JohnsonINC0000000353systemAustraliaHoward JohnsonDavid Loo2023-10-07 04:57:07.243553547Printer899 is not functioning properlyHardware1 - Critical
356HardwareResolved2023-10-11 14:36:28.5174457442023-10-04 21:50:00Howard JohnsonINC0000000354adminAustraliaFred LuddyITIL User2023-10-11 14:36:28.517445744Printer damage issue with Printer7Hardware2 - High
357DatabaseClosed2023-10-08 21:29:55.6843063332023-10-05 06:17:00Beth AnglinINC0000000355employeeUKLuke WilsonITIL User2023-10-08 21:29:55.684306333Unable to establish connection to Database354Database2 - High
358DatabaseResolved2023-10-11 12:19:52.9939266602023-10-05 12:36:00Luke WilsonINC0000000356employeeIndiaCharlie WhitherspoonBud Richman2023-10-11 12:19:52.993926660Unable to connect to Database Server DB204Database1 - Critical
359HardwareClosed2023-10-09 10:00:05.1700328332023-10-06 14:02:00Beth AnglinINC0000000357adminUKFred LuddyDavid Loo2023-10-09 10:00:05.170032833Mouse malfunction in UKHardware3 - Moderate
360SoftwareResolved2023-10-10 08:31:35.9838261882023-10-07 19:05:00Luke WilsonINC0000000358employeeUKHoward JohnsonBud Richman2023-10-10 08:31:35.983826188Software crash on workstation UK567Software2 - High
361SoftwareResolved2023-10-09 09:10:00.0000000002023-10-08 09:10:00Fred LuddyINC0000000359employeeCanadaCharlie WhitherspoonITIL User2023-10-09 09:10:00.000000000Cannot install the latest software updateSoftware3 - Moderate
362SoftwareResolved2023-10-18 20:50:35.1378196552023-10-08 10:24:00Beth AnglinINC0000000360adminCanadaFred LuddyBud Richman2023-10-18 20:50:35.137819655Unable to update the database in Accounting SoftwareSoftware3 - Moderate
363SoftwareResolved2023-10-24 10:20:11.7444610992023-10-09 03:23:00Beth AnglinINC0000000361systemAustraliaHoward JohnsonDon Goodliffe2023-10-24 10:20:11.744461099An issue with Software56 in AustraliaSoftware3 - Moderate
364SoftwareResolved2023-10-16 08:15:55.0969166262023-10-09 19:05:00Charlie WhitherspoonINC0000000362employeeIndiaFred LuddyDavid Loo2023-10-16 08:15:55.096916626Software update failed on station456Software2 - High
365HardwareClosed2023-10-18 13:41:25.5464041432023-10-10 09:43:00Luke WilsonINC0000000363systemIndiaFred LuddyBud Richman2023-10-18 13:41:25.546404143Monitor123 is not displaying correctlyHardware2 - High
366HardwareClosed2023-10-14 07:51:41.4504434622023-10-11 11:15:00Beth AnglinINC0000000364adminUKBeth AnglinBud Richman2023-10-14 07:51:41.450443462Keyboard malfunction for desktop system D255XHardware2 - High
367HardwareClosed2023-10-16 08:25:44.7924837302023-10-11 14:14:00Luke WilsonINC0000000365employeeAustraliaCharlie WhitherspoonDon Goodliffe2023-10-16 08:25:44.792483730The printer Printer546 in Australia has a paper jamHardware2 - High
368Inquiry / HelpResolved2023-10-12 19:50:00.0000000002023-10-11 19:50:00Charlie WhitherspoonINC0000000366adminCanadaLuke WilsonDon Goodliffe2023-10-12 19:50:00.000000000Unresolved inquiry regarding software assistanceService Desk3 - Moderate
369HardwareResolved2023-10-14 14:32:43.5601118532023-10-12 01:24:00Charlie WhitherspoonINC0000000367adminUnited StatesLuke WilsonDon Goodliffe2023-10-14 14:32:43.560111853Mouse not functioningHardware2 - High
370SoftwareClosed2023-10-14 10:07:06.9097032812023-10-12 03:06:00Charlie WhitherspoonINC0000000368systemUKFred LuddyDavid Loo2023-10-14 10:07:06.909703281Software update failed on workstationSoftware2 - High
371HardwareClosed2023-10-16 04:30:10.6791689662023-10-12 20:39:00Charlie WhitherspoonINC0000000369adminIndiaLuke WilsonBud Richman2023-10-16 04:30:10.679168966Critical server issue with hardwareHardware1 - Critical
372HardwareClosed2023-10-27 12:35:42.2474301862023-10-13 09:01:00Luke WilsonINC0000000370systemAustraliaLuke WilsonITIL User2023-10-27 12:35:42.247430186Printer error on Printer546 in AustraliaHardware2 - High
373HardwareResolved2023-10-18 21:50:20.1657729662023-10-14 19:37:00Fred LuddyINC0000000371adminAustraliaFred LuddyBud Richman2023-10-18 21:50:20.165772966Printer error on Printer546Hardware2 - High
374SoftwareResolved2023-10-28 17:01:26.6390369912023-10-15 00:02:00Charlie WhitherspoonINC0000000372adminCanadaHoward JohnsonBud Richman2023-10-28 17:01:26.639036991Application XYZ failed to updateSoftware2 - High
375HardwareResolved2023-10-21 05:30:42.5858550962023-10-15 00:53:00Howard JohnsonINC0000000373adminAustraliaBeth AnglinBud Richman2023-10-21 05:30:42.585855096Printer549 is not working in AustraliaHardware2 - High
376HardwareClosed2023-10-20 04:35:01.1414008362023-10-15 17:23:00Luke WilsonINC0000000374employeeUnited StatesHoward JohnsonBud Richman2023-10-20 04:35:01.141400836US Server failureHardware1 - Critical
377HardwareClosed2023-10-19 02:19:42.0910672892023-10-16 14:21:00Charlie WhitherspoonINC0000000375adminAustraliaBeth AnglinITIL User2023-10-19 02:19:42.091067289Printer795 malfunctioning in Sydney officeHardware2 - High
378HardwareResolved2023-10-21 17:05:49.1621454112023-10-16 16:55:00Beth AnglinINC0000000376adminAustraliaBeth AnglinBud Richman2023-10-21 17:05:49.162145411Printer546 is not respondingHardware2 - High
379HardwareResolved2023-10-18 00:52:00.0000000002023-10-17 00:52:00Charlie WhitherspoonINC0000000377employeeAustraliaBeth AnglinITIL User2023-10-18 00:52:00.000000000Printer failure - Printer546Hardware2 - High
380Inquiry / HelpResolved2023-10-25 19:50:20.3372806782023-10-20 02:34:00Luke WilsonINC0000000378adminIndiaLuke WilsonDon Goodliffe2023-10-25 19:50:20.337280678Unable to access application from my endService Desk2 - High
381SoftwareClosed2023-10-29 06:16:49.7297200002023-10-21 03:48:00Beth AnglinINC0000000379adminIndiaLuke WilsonDavid Loo2023-10-29 06:16:49.729720000Adobe Photoshop application is not respondingSoftware2 - High
382NetworkClosed2023-10-30 03:46:43.5535223122023-10-22 17:17:00Charlie WhitherspoonINC0000000380systemCanadaBeth AnglinITIL User2023-10-30 03:46:43.553522312Unable to connect to networkNetwork2 - High
383DatabaseClosed2023-10-27 01:49:16.4022777962023-10-23 01:08:00Fred LuddyINC0000000381systemUKCharlie WhitherspoonBud Richman2023-10-27 01:49:16.402277796Unable to connect to Database from UK locationDatabase1 - Critical
384SoftwareClosed2023-10-30 13:55:51.0151433602023-10-23 14:06:00Beth AnglinINC0000000382adminIndiaLuke WilsonDon Goodliffe2023-10-30 13:55:51.015143360Error while installing new softwareSoftware3 - Moderate
385DatabaseResolved2023-10-31 00:43:50.1331497042023-10-24 02:28:00Beth AnglinINC0000000383employeeUnited StatesBeth AnglinDavid Loo2023-10-31 00:43:50.133149704Error in SQL server updateDatabase2 - High
386HardwareClosed2023-11-06 00:05:08.5181864172023-10-24 20:18:00Beth AnglinINC0000000384employeeAustraliaHoward JohnsonITIL User2023-11-06 00:05:08.518186417Printer 546 is not functioning properly in AustraliaHardware1 - Critical
387NetworkClosed2023-11-02 19:10:09.1353434152023-10-25 03:39:00Luke WilsonINC0000000385adminUKHoward JohnsonITIL User2023-11-02 19:10:09.135343415Cannot connect to UK serverNetwork2 - High
388HardwareClosed2023-10-31 10:15:16.9950346132023-10-25 05:06:00Charlie WhitherspoonINC0000000386adminAustraliaBeth AnglinDon Goodliffe2023-10-31 10:15:16.995034613Printer473 is not respondingHardware1 - Critical
389HardwareClosed2023-11-09 09:27:41.2994958242023-10-26 10:39:00Howard JohnsonINC0000000387adminAustraliaHoward JohnsonDavid Loo2023-11-09 09:27:41.299495824Printer546 is not workingHardware2 - High
390HardwareResolved2023-11-02 21:31:23.2893040712023-10-26 19:39:00Beth AnglinINC0000000388adminAustraliaHoward JohnsonITIL User2023-11-02 21:31:23.289304071Printer356 in Australia is not respondingHardware1 - Critical
391HardwareClosed2023-11-09 01:36:23.0945042502023-10-26 20:51:00Beth AnglinINC0000000389adminAustraliaFred LuddyBud Richman2023-11-09 01:36:23.094504250Printer546 has a paper jamHardware2 - High
392HardwareResolved2023-11-04 10:27:01.1520814192023-10-27 23:13:00Charlie WhitherspoonINC0000000390employeeAustraliaBeth AnglinDavid Loo2023-11-04 10:27:01.152081419Printer546 is not working properlyHardware2 - High
393NetworkResolved2023-11-07 22:41:41.8587668052023-10-28 04:24:00Fred LuddyINC0000000391systemUnited StatesHoward JohnsonDavid Loo2023-11-07 22:41:41.858766805Network outage in server roomNetwork2 - High
394HardwareResolved2023-11-04 00:17:56.3347853772023-10-29 03:27:00Howard JohnsonINC0000000392employeeAustraliaHoward JohnsonDavid Loo2023-11-04 00:17:56.334785377Printer546 is malfunctioningHardware1 - Critical
395HardwareClosed2023-11-14 14:50:37.0412967072023-10-29 03:41:00Howard JohnsonINC0000000393employeeCanadaHoward JohnsonBud Richman2023-11-14 14:50:37.041296707PC453 failureHardware2 - High
396Inquiry / HelpResolved2023-11-11 05:32:19.0721526312023-10-29 14:02:00Beth AnglinINC0000000394employeeAustraliaLuke WilsonITIL User2023-11-11 05:32:19.072152631Printer546 is not working properly in AustraliaHardware1 - Critical
397Inquiry / HelpResolved2023-11-01 13:29:20.8118111662023-10-29 17:52:00Beth AnglinINC0000000395employeeUKBeth AnglinDavid Loo2023-11-01 13:29:20.811811166Need help with navigating the softwareService Desk3 - Moderate
398HardwareResolved2023-10-30 18:57:00.0000000002023-10-29 18:57:00Howard JohnsonINC0000000396employeeUnited StatesFred LuddyITIL User2023-10-30 18:57:00.000000000The Desktop PC7302 doesn't power onHardware1 - Critical
399DatabaseResolved2023-11-12 08:10:38.2480107642023-10-31 23:16:00Luke WilsonINC0000000397systemUnited StatesBeth AnglinDon Goodliffe2023-11-12 08:10:38.248010764SQL Error on Server DB4Database2 - High
400HardwareResolved2023-11-03 11:52:00.0000000002023-11-02 11:52:00Howard JohnsonINC0000000398employeeAustraliaBeth AnglinDavid Loo2023-11-03 11:52:00.000000000Printer546 is not workingHardware1 - Critical
401Inquiry / HelpResolved2023-11-22 14:54:17.5059912082023-11-02 12:42:00Luke WilsonINC0000000399systemUKCharlie WhitherspoonDon Goodliffe2023-11-22 14:54:17.505991208Need assistance with account settingsService Desk3 - Moderate
402HardwareResolved2023-11-19 08:35:26.7218920002023-11-03 09:56:00Fred LuddyINC0000000400systemAustraliaBeth AnglinITIL User2023-11-19 08:35:26.721892000Printer542 in Australia is malfunctioningHardware2 - High
403HardwareResolved2023-11-07 04:08:46.6409266202023-11-03 13:49:00Charlie WhitherspoonINC0000000401systemAustraliaFred LuddyDon Goodliffe2023-11-07 04:08:46.640926620Printer issue with Printer546 in AustraliaHardware1 - Critical
404HardwareResolved2023-11-06 18:24:09.6379218172023-11-04 10:59:00Charlie WhitherspoonINC0000000402employeeAustraliaBeth AnglinDon Goodliffe2023-11-06 18:24:09.637921817Printer546 is not respondingHardware2 - High
405HardwareResolved2023-11-20 14:15:29.2392287812023-11-05 06:44:00Charlie WhitherspoonINC0000000403employeeIndiaHoward JohnsonITIL User2023-11-20 14:15:29.239228781Server crash in BangaloreHardware1 - Critical
406DatabaseResolved2023-11-15 23:12:53.7631115042023-11-05 11:29:00Charlie WhitherspoonINC0000000404employeeAustraliaHoward JohnsonDon Goodliffe2023-11-15 23:12:53.763111504Unexpected shutdown of Database439 in AustraliaDatabase2 - High
407HardwareClosed2023-11-08 06:15:25.8253980652023-11-05 19:34:00Charlie WhitherspoonINC0000000405employeeAustraliaFred LuddyBud Richman2023-11-08 06:15:25.825398065Printer167 has a paper jamHardware1 - Critical
408HardwareResolved2023-11-12 08:41:55.2122701102023-11-06 04:39:00Charlie WhitherspoonINC0000000406employeeAustraliaBeth AnglinITIL User2023-11-12 08:41:55.212270110Printer546 is not workingHardware1 - Critical
409Inquiry / HelpClosed2023-11-07 11:30:00.0000000002023-11-06 11:30:00Fred LuddyINC0000000407adminUKHoward JohnsonITIL User2023-11-07 11:30:00.000000000Need help with software installationService Desk3 - Moderate
410DatabaseClosed2023-11-11 22:19:34.2920120262023-11-07 02:57:00Beth AnglinINC0000000408adminCanadaBeth AnglinBud Richman2023-11-11 22:19:34.292012026Database error on DB546 serverDatabase2 - High
411SoftwareResolved2023-11-13 13:05:35.7725934022023-11-07 19:50:00Beth AnglinINC0000000409employeeUKCharlie WhitherspoonBud Richman2023-11-13 13:05:35.772593402Software crash on startupSoftware2 - High
412HardwareClosed2023-11-18 17:10:46.4294797682023-11-08 05:51:00Howard JohnsonINC0000000410employeeUKCharlie WhitherspoonITIL User2023-11-18 17:10:46.429479768Faulty keyboard on desktop model XJ56Hardware2 - High
413HardwareClosed2023-11-24 06:22:46.7722174342023-11-08 19:58:00Beth AnglinINC0000000411employeeUnited StatesLuke WilsonDon Goodliffe2023-11-24 06:22:46.772217434Faulty motherboard on desktop PCHardware2 - High
414HardwareResolved2023-11-14 12:04:58.1804251392023-11-09 00:45:00Howard JohnsonINC0000000412employeeAustraliaHoward JohnsonITIL User2023-11-14 12:04:58.180425139Printer320 is not workingHardware2 - High
415HardwareClosed2023-11-19 06:43:16.4867901502023-11-09 12:54:00Fred LuddyINC0000000413systemAustraliaCharlie WhitherspoonBud Richman2023-11-19 06:43:16.486790150Printer456 in Australia is not printingHardware2 - High
416HardwareClosed2023-11-20 13:58:24.0051622192023-11-10 16:18:00Fred LuddyINC0000000414employeeAustraliaFred LuddyBud Richman2023-11-20 13:58:24.005162219Printer789 is not functioning properlyHardware1 - Critical
417HardwareClosed2023-11-25 13:45:38.9796079812023-11-11 21:57:00Charlie WhitherspoonINC0000000415adminIndiaHoward JohnsonDon Goodliffe2023-11-25 13:45:38.979607981Problem with desktop system - overloaded memoryHardware2 - High
418DatabaseClosed2023-11-23 08:35:34.4677720832023-11-12 04:33:00Charlie WhitherspoonINC0000000416adminUnited StatesHoward JohnsonBud Richman2023-11-23 08:35:34.467772083Database error in production environmentDatabase2 - High
419DatabaseResolved2023-11-15 18:59:00.0000000002023-11-14 18:59:00Charlie WhitherspoonINC0000000417systemIndiaBeth AnglinDavid Loo2023-11-15 18:59:00.000000000Oracle Database error reportedDatabase2 - High
420HardwareResolved2023-11-27 06:06:19.6358514122023-11-14 19:32:00Fred LuddyINC0000000418employeeUKBeth AnglinBud Richman2023-11-27 06:06:19.635851412Replacing faulty components in the systemHardware2 - High
421HardwareClosed2023-11-23 15:56:17.0273392652023-11-15 07:35:00Charlie WhitherspoonINC0000000419employeeAustraliaBeth AnglinITIL User2023-11-23 15:56:17.027339265Printer546 is not functioningHardware1 - Critical
422HardwareClosed2023-11-28 08:39:37.8720850782023-11-15 19:05:00Howard JohnsonINC0000000420employeeAustraliaHoward JohnsonBud Richman2023-11-28 08:39:37.872085078Printer546 is not working properlyHardware2 - High
423HardwareClosed2023-11-21 01:30:21.2965281332023-11-17 07:33:00Charlie WhitherspoonINC0000000421systemUnited StatesCharlie WhitherspoonDon Goodliffe2023-11-21 01:30:21.296528133Hard drive failure on desktop PRCS4526Hardware2 - High
424HardwareResolved2023-11-23 05:26:06.5680264192023-11-17 11:41:00Luke WilsonINC0000000422systemUKBeth AnglinBud Richman2023-11-23 05:26:06.568026419Failure in Screen Resolution - System ID: 7843Hardware2 - High
425HardwareClosed2023-11-19 13:31:44.5582047172023-11-18 02:05:00Howard JohnsonINC0000000423adminCanadaLuke WilsonITIL User2023-11-19 13:31:44.558204717Failure reported at desktop232Hardware3 - Moderate
426HardwareClosed2023-11-25 18:11:25.4101735612023-11-19 02:52:00Luke WilsonINC0000000424employeeAustraliaCharlie WhitherspoonBud Richman2023-11-25 18:11:25.410173561Printer123 issue in AustraliaHardware2 - High
427HardwareResolved2023-11-24 19:39:37.2487665162023-11-19 11:06:00Charlie WhitherspoonINC0000000425adminAustraliaBeth AnglinDon Goodliffe2023-11-24 19:39:37.248766516Printer463 is not workingHardware2 - High
428SoftwareResolved2023-11-27 12:48:59.3444110182023-11-21 04:00:00Luke WilsonINC0000000426adminUKCharlie WhitherspoonBud Richman2023-11-27 12:48:59.344411018Software malfunctioning, system crashSoftware3 - Moderate
429HardwareResolved2023-11-29 21:52:24.4163891962023-11-22 08:43:00Beth AnglinINC0000000427adminAustraliaLuke WilsonITIL User2023-11-29 21:52:24.416389196Printer786 is not respondingHardware1 - Critical
430HardwareClosed2023-11-29 19:40:37.0405474192023-11-23 08:47:00Luke WilsonINC0000000428adminAustraliaHoward JohnsonITIL User2023-11-29 19:40:37.040547419Issue with Printer546 in AustraliaHardware2 - High
431DatabaseClosed2023-12-01 23:08:08.1728136612023-11-23 15:24:00Beth AnglinINC0000000429employeeAustraliaLuke WilsonDavid Loo2023-12-01 23:08:08.172813661Facing issues with MySQL database connectivityDatabase2 - High
432HardwareResolved2023-12-09 22:53:40.0472637092023-11-24 19:27:00Luke WilsonINC0000000430adminAustraliaCharlie WhitherspoonBud Richman2023-12-09 22:53:40.047263709Printer546 is malfunctioning in AustraliaHardware2 - High
433Inquiry / HelpResolved2023-12-06 22:33:01.7002052202023-11-27 20:26:00Beth AnglinINC0000000431employeeAustraliaFred LuddyDavid Loo2023-12-06 22:33:01.700205220Printer 546 is malfunctioningHardware3 - Moderate
434HardwareResolved2023-12-13 03:48:19.5212596802023-11-28 06:30:00Fred LuddyINC0000000432employeeAustraliaCharlie WhitherspoonDon Goodliffe2023-12-13 03:48:19.521259680Printer546 is malfunctioning in AustraliaHardware2 - High
435HardwareClosed2023-12-06 06:18:20.2316418122023-11-29 01:39:00Luke WilsonINC0000000433employeeAustraliaBeth AnglinBud Richman2023-12-06 06:18:20.231641812Printer422 is continuously jammingHardware2 - High
436HardwareClosed2023-12-05 17:32:49.1136150942023-11-29 07:33:00Beth AnglinINC0000000434systemAustraliaCharlie WhitherspoonBud Richman2023-12-05 17:32:49.113615094Printer546 malfunction in AustraliaHardware1 - Critical
437HardwareClosed2023-12-01 04:31:00.0000000002023-11-30 04:31:00Charlie WhitherspoonINC0000000435systemAustraliaFred LuddyBud Richman2023-12-01 04:31:00.000000000Printer546 is malfunctioningHardware1 - Critical
438NetworkResolved2023-12-05 02:10:03.3577537052023-12-01 04:34:00Charlie WhitherspoonINC0000000436systemCanadaLuke WilsonBud Richman2023-12-05 02:10:03.357753705Router not working properlyNetwork2 - High
439NetworkClosed2023-12-10 05:44:39.4577818012023-12-02 09:51:00Howard JohnsonINC0000000437systemUnited StatesCharlie WhitherspoonBud Richman2023-12-10 05:44:39.457781801Can't connect to VPNNetwork2 - High
440HardwareClosed2023-12-09 17:15:01.8612329262023-12-03 07:21:00Howard JohnsonINC0000000438adminAustraliaLuke WilsonDavid Loo2023-12-09 17:15:01.861232926Printer issue with Printer546Hardware2 - High
441HardwareResolved2023-12-07 19:08:00.9074903152023-12-04 13:22:00Charlie WhitherspoonINC0000000439adminAustraliaBeth AnglinDavid Loo2023-12-07 19:08:00.907490315Printer547 has a paper jamHardware2 - High
442HardwareClosed2023-12-06 21:57:38.7641480142023-12-04 20:14:00Luke WilsonINC0000000440systemAustraliaCharlie WhitherspoonDon Goodliffe2023-12-06 21:57:38.764148014Printer678 not workingHardware2 - High
443HardwareClosed2023-12-15 17:24:42.1852630242023-12-04 20:19:00Fred LuddyINC0000000441employeeAustraliaCharlie WhitherspoonDavid Loo2023-12-15 17:24:42.185263024Printer542 is not printingHardware2 - High
444HardwareResolved2023-12-09 12:22:44.6580323452023-12-05 11:43:00Charlie WhitherspoonINC0000000442systemAustraliaBeth AnglinDon Goodliffe2023-12-09 12:22:44.658032345Printer546 is not workingHardware1 - Critical
445NetworkResolved2023-12-14 06:24:13.9338776952023-12-05 15:02:00Fred LuddyINC0000000443adminUKBeth AnglinITIL User2023-12-14 06:24:13.933877695Unable to connect to VPN ServerNetwork2 - High
446Inquiry / HelpResolved2023-12-07 16:11:16.0451976902023-12-06 00:31:00Fred LuddyINC0000000444systemUnited StatesHoward JohnsonITIL User2023-12-07 16:11:16.045197690Need assistance with Service Desk applicationService Desk3 - Moderate
447HardwareClosed2023-12-17 00:37:06.9371929862023-12-07 00:44:00Howard JohnsonINC0000000445employeeAustraliaHoward JohnsonBud Richman2023-12-17 00:37:06.937192986Printer546 is not printing in AustraliaHardware1 - Critical
448HardwareResolved2023-12-19 02:53:45.2566879002023-12-08 00:32:00Howard JohnsonINC0000000446systemAustraliaHoward JohnsonITIL User2023-12-19 02:53:45.256687900Printer error on Printer546Hardware2 - High
449HardwareClosed2023-12-15 13:12:56.6538264362023-12-09 03:58:00Luke WilsonINC0000000447systemAustraliaCharlie WhitherspoonBud Richman2023-12-15 13:12:56.653826436Printer546 is not workingHardware3 - Moderate
450HardwareClosed2023-12-11 12:52:00.0000000002023-12-10 12:52:00Howard JohnsonINC0000000448employeeUnited StatesHoward JohnsonDavid Loo2023-12-11 12:52:00.000000000Server HW897 malfunctionHardware2 - High
451HardwareResolved2023-12-14 20:37:19.3881133532023-12-11 17:57:00Charlie WhitherspoonINC0000000449employeeCanadaLuke WilsonBud Richman2023-12-14 20:37:19.388113353Issue with workstation PC554 in CanadaHardware3 - Moderate
452DatabaseClosed2023-12-12 19:10:00.0000000002023-12-11 19:10:00Beth AnglinINC0000000450systemUKLuke WilsonBud Richman2023-12-12 19:10:00.000000000UK Database server 307 outageDatabase1 - Critical
453SoftwareResolved2023-12-14 13:02:12.1524559242023-12-12 08:51:00Howard JohnsonINC0000000451systemUKBeth AnglinITIL User2023-12-14 13:02:12.152455924Unable to install updatesSoftware2 - High
454HardwareResolved2023-12-17 23:44:55.0132889752023-12-12 15:28:00Beth AnglinINC0000000452employeeAustraliaFred LuddyITIL User2023-12-17 23:44:55.013288975Printer error with Printer546 in AustraliaHardware2 - High
455HardwareResolved2023-12-15 03:54:00.0000000002023-12-14 03:54:00Beth AnglinINC0000000453adminAustraliaFred LuddyDavid Loo2023-12-15 03:54:00.000000000Printer356 is not functioning properlyHardware1 - Critical
456NetworkClosed2023-12-22 14:45:04.3666002192023-12-17 08:06:00Fred LuddyINC0000000454systemIndiaHoward JohnsonBud Richman2023-12-22 14:45:04.366600219Network connectivity issue in IndiaNetwork2 - High
457DatabaseClosed2024-01-04 00:08:18.6531668182023-12-18 04:38:00Fred LuddyINC0000000455systemAustraliaFred LuddyBud Richman2024-01-04 00:08:18.653166818Database error in patient records systemDatabase2 - High
458HardwareClosed2023-12-26 08:26:25.5096376962023-12-18 11:13:00Luke WilsonINC0000000456systemAustraliaHoward JohnsonITIL User2023-12-26 08:26:25.509637696Printer546 is not working properly in AustraliaHardware2 - High
459HardwareClosed2023-12-28 23:19:22.5009849172023-12-19 05:43:00Howard JohnsonINC0000000457adminAustraliaCharlie WhitherspoonDavid Loo2023-12-28 23:19:22.500984917Printer546 is not workingHardware1 - Critical
460HardwareResolved2024-01-01 04:47:56.7416813092023-12-19 07:32:00Luke WilsonINC0000000458adminAustraliaLuke WilsonDavid Loo2024-01-01 04:47:56.741681309Issue with Printer487 in AustraliaHardware2 - High
461HardwareResolved2023-12-27 23:15:06.5902964032023-12-23 18:43:00Luke WilsonINC0000000459adminCanadaBeth AnglinITIL User2023-12-27 23:15:06.590296403Laptop not functioning properly in CanadaHardware3 - Moderate
462DatabaseResolved2024-01-03 16:58:25.6645921262023-12-26 00:19:00Luke WilsonINC0000000460adminIndiaHoward JohnsonITIL User2024-01-03 16:58:25.664592126SQL server issue detectedDatabase2 - High
463NetworkResolved2024-01-09 12:37:13.2925699262023-12-26 00:25:00Beth AnglinINC0000000461employeeUKHoward JohnsonDavid Loo2024-01-09 12:37:13.292569926UK Network server is downNetwork1 - Critical
464HardwareClosed2024-01-04 10:16:12.2789017842023-12-26 16:08:00Fred LuddyINC0000000462employeeAustraliaFred LuddyDavid Loo2024-01-04 10:16:12.278901784Printer malfunction for Printer546 in AustraliaHardware1 - Critical
465HardwareClosed2024-01-06 13:12:25.1096243892023-12-28 06:15:00Fred LuddyINC0000000463systemUnited StatesLuke WilsonDon Goodliffe2024-01-06 13:12:25.109624389Server789 crashed unexpectedlyHardware1 - Critical
466HardwareResolved2024-01-03 16:45:19.7102789082023-12-28 22:22:00Fred LuddyINC0000000464employeeAustraliaCharlie WhitherspoonDon Goodliffe2024-01-03 16:45:19.710278908Printer957 is malfunctioning in Australia.Hardware2 - High
467HardwareResolved2024-01-06 22:55:13.9772681192023-12-31 00:23:00Luke WilsonINC0000000465employeeIndiaFred LuddyDon Goodliffe2024-01-06 22:55:13.977268119Desktop123 does not startHardware2 - High
468NetworkResolved2024-01-08 21:09:04.0221424162024-01-02 05:33:00Charlie WhitherspoonINC0000000466adminCanadaLuke WilsonDavid Loo2024-01-08 21:09:04.022142416Network connectivity issueNetwork3 - Moderate
469HardwareResolved2024-01-08 09:17:43.1788734862024-01-02 23:29:00Howard JohnsonINC0000000467employeeAustraliaFred LuddyBud Richman2024-01-08 09:17:43.178873486Issue with Printer546 in AustraliaHardware3 - Moderate
470HardwareClosed2024-01-16 19:13:13.3035531622024-01-04 15:03:00Howard JohnsonINC0000000468adminUnited StatesBeth AnglinDon Goodliffe2024-01-16 19:13:13.303553162Computer station 420 is not functioningHardware2 - High
471HardwareResolved2024-01-10 15:38:48.5823200902024-01-05 03:27:00Beth AnglinINC0000000469adminIndiaFred LuddyDon Goodliffe2024-01-10 15:38:48.582320090Failed motherboard on HP PCHardware2 - High
472HardwareResolved2024-01-07 03:03:46.5114219752024-01-05 10:47:00Beth AnglinINC0000000470adminAustraliaHoward JohnsonBud Richman2024-01-07 03:03:46.511421975Printer787 in Australia location is not workingHardware2 - High
473NetworkClosed2024-01-14 00:18:47.2134767302024-01-05 16:43:00Howard JohnsonINC0000000471employeeIndiaLuke WilsonBud Richman2024-01-14 00:18:47.213476730Slow network connection in Office 5Network3 - Moderate
474HardwareClosed2024-01-20 12:12:40.5687163772024-01-07 21:25:00Charlie WhitherspoonINC0000000472employeeCanadaCharlie WhitherspoonDavid Loo2024-01-20 12:12:40.568716377Desktop PC not starting upHardware3 - Moderate
475HardwareClosed2024-01-13 07:11:07.5854669822024-01-09 07:10:00Luke WilsonINC0000000473systemUKCharlie WhitherspoonBud Richman2024-01-13 07:11:07.585466982The laptop hard drive is failingHardware2 - High
476SoftwareClosed2024-01-19 07:24:42.2104937222024-01-10 15:21:00Beth AnglinINC0000000474systemAustraliaHoward JohnsonBud Richman2024-01-19 07:24:42.210493722Application error in windows 10Software2 - High
477HardwareClosed2024-01-14 19:07:03.2458238402024-01-11 05:07:00Luke WilsonINC0000000475employeeCanadaCharlie WhitherspoonDavid Loo2024-01-14 19:07:03.245823840Issue with motherboard on desktop PCHardware2 - High
478HardwareClosed2024-01-21 14:31:46.0189252162024-01-13 06:18:00Charlie WhitherspoonINC0000000476employeeAustraliaCharlie WhitherspoonDon Goodliffe2024-01-21 14:31:46.018925216Printer546 is malfunctioningHardware1 - Critical
479HardwareResolved2024-01-19 04:34:40.2511680872024-01-15 02:05:00Fred LuddyINC0000000477systemAustraliaHoward JohnsonBud Richman2024-01-19 04:34:40.251168087Printer546 is malfunctioning in AustraliaHardware1 - Critical
480HardwareResolved2024-01-21 17:52:21.4104959772024-01-15 14:42:00Luke WilsonINC0000000478adminAustraliaBeth AnglinITIL User2024-01-21 17:52:21.410495977Printer128 is not working properly in AustraliaHardware3 - Moderate
481SoftwareResolved2024-01-23 07:05:32.1818161242024-01-15 16:26:00Beth AnglinINC0000000479systemUnited StatesBeth AnglinDon Goodliffe2024-01-23 07:05:32.181816124Unable to install an update on Office365Software2 - High
482DatabaseResolved2024-01-26 14:08:14.0893276782024-01-16 10:00:00Howard JohnsonINC0000000480employeeAustraliaBeth AnglinBud Richman2024-01-26 14:08:14.089327678Oracle Database 11g - Error Ora-02000Database2 - High
483SoftwareClosed2024-01-19 09:54:00.0000000002024-01-18 09:54:00Howard JohnsonINC0000000481adminUnited StatesFred LuddyDavid Loo2024-01-19 09:54:00.000000000Software update requiredSoftware2 - High
484DatabaseResolved2024-01-24 20:11:01.6905661572024-01-19 21:43:00Howard JohnsonINC0000000482systemAustraliaBeth AnglinDavid Loo2024-01-24 20:11:01.690566157Issue with Database543Database3 - Moderate
485HardwareResolved2024-01-21 13:40:00.0000000002024-01-20 13:40:00Luke WilsonINC0000000483systemAustraliaLuke WilsonDon Goodliffe2024-01-21 13:40:00.000000000Printer542 is jammed in Australia locationHardware2 - High
486HardwareResolved2024-01-22 06:01:00.0000000002024-01-21 06:01:00Luke WilsonINC0000000484systemAustraliaBeth AnglinITIL User2024-01-22 06:01:00.000000000Printer546 is not working properly in Australia locationHardware1 - Critical
487HardwareResolved2024-02-01 06:07:10.5546502442024-01-21 09:04:00Howard JohnsonINC0000000485systemAustraliaLuke WilsonDon Goodliffe2024-02-01 06:07:10.554650244Printer546 is not working properlyHardware3 - Moderate
488SoftwareClosed2024-01-27 16:50:43.9247694222024-01-21 19:11:00Luke WilsonINC0000000486employeeAustraliaBeth AnglinDavid Loo2024-01-27 16:50:43.924769422Application update failureSoftware2 - High
489HardwareClosed2024-01-24 00:12:58.3751217212024-01-22 14:06:00Fred LuddyINC0000000487employeeAustraliaLuke WilsonDon Goodliffe2024-01-24 00:12:58.375121721Printer436 is brokenHardware2 - High
490HardwareResolved2024-01-29 03:16:08.0144336352024-01-23 03:20:00Beth AnglinINC0000000488systemAustraliaHoward JohnsonBud Richman2024-01-29 03:16:08.014433635Printer546 issue in AustraliaHardware2 - High
491HardwareResolved2024-01-25 11:01:00.5780263252024-01-24 06:55:00Charlie WhitherspoonINC0000000489adminAustraliaCharlie WhitherspoonDon Goodliffe2024-01-25 11:01:00.578026325Printer627 is not respondingHardware1 - Critical
492Inquiry / HelpResolved2024-02-09 04:30:29.5865539712024-01-24 16:35:00Luke WilsonINC0000000490adminIndiaLuke WilsonDavid Loo2024-02-09 04:30:29.586553971Need help with inquiryService Desk3 - Moderate
493SoftwareClosed2024-02-01 02:14:30.0967519512024-01-25 11:19:00Beth AnglinINC0000000491systemUKHoward JohnsonDon Goodliffe2024-02-01 02:14:30.096751951Application error on Accounting softwareSoftware2 - High
494Inquiry / HelpResolved2024-01-31 02:23:56.4459759932024-01-25 18:57:00Beth AnglinINC0000000492adminAustraliaCharlie WhitherspoonDavid Loo2024-01-31 02:23:56.445975993Printer546 issue in Sydney office.Hardware2 - High
495NetworkClosed2024-02-01 12:40:26.1957888142024-01-26 08:59:00Fred LuddyINC0000000493adminUKCharlie WhitherspoonITIL User2024-02-01 12:40:26.195788814Unable to connect to the Wi-FiNetwork2 - High
496HardwareResolved2024-02-08 06:58:35.8635292752024-01-27 11:50:00Luke WilsonINC0000000494systemAustraliaHoward JohnsonBud Richman2024-02-08 06:58:35.863529275Printer489 is not functioning properlyHardware2 - High
497NetworkClosed2024-02-07 21:56:58.5154157082024-01-28 15:54:00Beth AnglinINC0000000495employeeIndiaFred LuddyDavid Loo2024-02-07 21:56:58.515415708Unable to connect to the internetNetwork2 - High
498HardwareResolved2024-02-03 17:41:53.2990494272024-01-29 10:48:00Luke WilsonINC0000000496adminAustraliaBeth AnglinDavid Loo2024-02-03 17:41:53.299049427Printer546 has a paper jamHardware2 - High
499NetworkResolved2024-02-12 22:31:48.1261967082024-01-31 05:51:00Howard JohnsonINC0000000497adminCanadaCharlie WhitherspoonDavid Loo2024-02-12 22:31:48.126196708Internet connection frequently droppingNetwork2 - High
500NetworkResolved2024-02-07 23:14:21.8942637122024-01-31 18:48:00Charlie WhitherspoonINC0000000498employeeAustraliaHoward JohnsonDavid Loo2024-02-07 23:14:21.894263712Network outage in AustraliaNetwork2 - High
501HardwareClosed2024-02-11 16:34:09.1597794612024-01-31 21:20:00Beth AnglinINC0000000499employeeAustraliaFred LuddyITIL User2024-02-11 16:34:09.159779461Printer235 is not printing in Australia locationHardware1 - Critical
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