cillin/evotraders
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Upgrade Alias-Agent to 0.2.0 (#51)

Browse Source 
Upgrade Alias-Agent to 0.2.0

---------

Co-authored-by: ZiTao-Li <zitao.l@alibaba-inc.com>
Co-authored-by: xieyxclack <yuexiang.xyx@alibaba-inc.com>
Co-authored-by: Zexi Li <tomleeze@qq.com>
Co-authored-by: SSSuperDan <dlaura2218@gmail.com>
Co-authored-by: lalaliat <78087788+lalaliat@users.noreply.github.com>
Co-authored-by: jinli.yl <jinli.yl@alibaba-inc.com>
Co-authored-by: Dengjiaji <dengjiaji.djj@alibaba-inc.com>
Co-authored-by: 于南 <zengtianjing.ztj@alibaba-inc.com>
Co-authored-by: JustinDing <166603159+sleepy-bird-world@users.noreply.github.com>
Co-authored-by: y1y5 <269557841@qq.com>
Co-authored-by: 柳佚 <yly287738@alibaba-inc.com>
Co-authored-by: LiangguiWeng <347185100@qq.com>
Co-authored-by: 潜星 <zhijian.mzj@alibaba-inc.com>
Co-authored-by: StCarmen <1106135234@qq.com>
Co-authored-by: LuYi <yilu_2000@outlook.com>
Co-authored-by: 刺葳 <ciwei.cy@alibaba-inc.com>
This commit is contained in:
Yue Cui
2025-12-03 20:58:25 +08:00
committed by GitHub
parent 8af2dc6477
commit cb87558efe
430 changed files with 49058 additions and 3471 deletions
Download Patch File Download Diff File Expand all files Collapse all files

501
alias/docs/data/incident_records.csv Executable file
View File

@@ -0,0 +1,501 @@
category,state,closed_at,opened_at,closed_by,number,sys_updated_by,location,assigned_to,caller_id,sys_updated_on,short_description,assignment_group,priority
Software,Closed,2023-01-03 11:04:00.000000000,2023-01-02 11:04:00,Charlie Whitherspoon,INC0000000000,admin,UK,Beth Anglin,David Loo,2023-01-03 11:04:00.000000000,Application error on office software,Software,2 - High
Hardware,Closed,2023-01-11 01:17:39.128189467,2023-01-03 10:19:00,Beth Anglin,INC0000000001,employee,Australia,Luke Wilson,Don Goodliffe,2023-01-11 01:17:39.128189467,Printer error at Printer-id: Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-01-21 03:18:58.590910419,2023-01-04 06:37:00,Luke Wilson,INC0000000002,system,Australia,Fred Luddy,Don Goodliffe,2023-01-21 03:18:58.590910419,Printer745 is not working in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-01-05 17:54:36.886511927,2023-01-04 06:53:00,Luke Wilson,INC0000000003,employee,Australia,Fred Luddy,ITIL User,2023-01-05 17:54:36.886511927,Printer issue reported on Printer546,Hardware,1 - Critical
Hardware,Closed,2023-01-06 16:52:00.000000000,2023-01-05 16:52:00,Fred Luddy,INC0000000004,employee,Australia,Fred Luddy,David Loo,2023-01-06 16:52:00.000000000,Printer123 failure in Australia,Hardware,1 - Critical
Network,Closed,2023-01-12 10:23:00.628645777,2023-01-06 01:22:00,Fred Luddy,INC0000000005,employee,India,Luke Wilson,ITIL User,2023-01-12 10:23:00.628645777,Unable to connect to the VPN from India,Network,1 - Critical
Software,Resolved,2023-01-14 09:42:31.239968317,2023-01-06 06:14:00,Fred Luddy,INC0000000006,system,Canada,Luke Wilson,Bud Richman,2023-01-14 09:42:31.239968317,Software crash on startup does not allow to work properly,Software,1 - Critical
Hardware,Closed,2023-01-13 03:44:31.383066130,2023-01-06 15:27:00,Luke Wilson,INC0000000007,admin,Australia,Charlie Whitherspoon,ITIL User,2023-01-13 03:44:31.383066130,Printer456 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-01-08 15:20:00.000000000,2023-01-07 15:20:00,Luke Wilson,INC0000000008,system,United States,Charlie Whitherspoon,David Loo,2023-01-08 15:20:00.000000000,Fault in server hardware S09-US,Hardware,2 - High
Network,Resolved,2023-01-09 08:53:00.000000000,2023-01-08 08:53:00,Luke Wilson,INC0000000009,admin,UK,Beth Anglin,Bud Richman,2023-01-09 08:53:00.000000000,Can't connect to VPN,Network,2 - High
Hardware,Closed,2023-01-18 10:47:18.859313409,2023-01-09 09:58:00,Charlie Whitherspoon,INC0000000010,system,Australia,Fred Luddy,Bud Richman,2023-01-18 10:47:18.859313409,Printer546 not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-01-19 02:40:53.945578841,2023-01-09 16:07:00,Fred Luddy,INC0000000011,system,Australia,Fred Luddy,Bud Richman,2023-01-19 02:40:53.945578841,Printer354 is not working,Hardware,1 - Critical
Hardware,Closed,2023-01-13 22:01:58.804819178,2023-01-10 10:06:00,Luke Wilson,INC0000000012,admin,Australia,Luke Wilson,ITIL User,2023-01-13 22:01:58.804819178,Printer876 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-01-12 00:34:00.000000000,2023-01-11 00:34:00,Luke Wilson,INC0000000013,employee,UK,Charlie Whitherspoon,Don Goodliffe,2023-01-12 00:34:00.000000000,The monitor is not working properly,Hardware,2 - High
Inquiry / Help,Resolved,2023-01-23 16:07:55.271807823,2023-01-11 09:26:00,Luke Wilson,INC0000000014,system,India,Howard Johnson,ITIL User,2023-01-23 16:07:55.271807823,Need help with Database query optimization,Database,3 - Moderate
Hardware,Resolved,2023-01-20 14:37:18.361510788,2023-01-11 16:40:00,Howard Johnson,INC0000000015,system,Australia,Luke Wilson,Bud Richman,2023-01-20 14:37:18.361510788,Printer487 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-01-23 02:21:48.999352525,2023-01-11 18:29:00,Beth Anglin,INC0000000016,admin,United States,Fred Luddy,Don Goodliffe,2023-01-23 02:21:48.999352525,The system monitor of station 334 is not working,Hardware,3 - Moderate
Hardware,Closed,2023-01-18 08:42:15.759148193,2023-01-13 00:44:00,Fred Luddy,INC0000000017,admin,Australia,Luke Wilson,David Loo,2023-01-18 08:42:15.759148193,Issue with Printer429 in Australia,Hardware,2 - High
Hardware,Resolved,2023-01-22 04:15:55.294347270,2023-01-15 14:01:00,Luke Wilson,INC0000000018,system,India,Luke Wilson,Don Goodliffe,2023-01-22 04:15:55.294347270,Device malfunction in CPU,Hardware,2 - High
Inquiry / Help,Closed,2023-01-17 04:28:00.000000000,2023-01-16 04:28:00,Luke Wilson,INC0000000019,employee,United States,Fred Luddy,David Loo,2023-01-17 04:28:00.000000000,Need help with a software inquiry,Service Desk,3 - Moderate
Hardware,Closed,2023-01-26 02:18:22.920898595,2023-01-16 06:28:00,Beth Anglin,INC0000000020,employee,Australia,Howard Johnson,ITIL User,2023-01-26 02:18:22.920898595,Printer546 is not responding,Hardware,2 - High
Hardware,Closed,2023-01-25 07:44:05.814552632,2023-01-17 06:29:00,Fred Luddy,INC0000000021,admin,United States,Charlie Whitherspoon,ITIL User,2023-01-25 07:44:05.814552632,CPU fan failure on desktop unit,Hardware,2 - High
Software,Resolved,2023-01-18 12:15:00.000000000,2023-01-17 12:15:00,Beth Anglin,INC0000000022,employee,Australia,Fred Luddy,Don Goodliffe,2023-01-18 12:15:00.000000000,Microsoft Office Application crash,Software,2 - High
Hardware,Closed,2023-02-05 14:01:58.932181130,2023-01-17 13:34:00,Luke Wilson,INC0000000023,system,Australia,Fred Luddy,Bud Richman,2023-02-05 14:01:58.932181130,Printer546 has a paper jam,Hardware,2 - High
Hardware,Resolved,2023-01-24 18:39:21.848415555,2023-01-17 17:47:00,Luke Wilson,INC0000000024,employee,Australia,Fred Luddy,David Loo,2023-01-24 18:39:21.848415555,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-01-23 14:49:23.734002375,2023-01-18 23:27:00,Fred Luddy,INC0000000025,admin,Australia,Fred Luddy,Bud Richman,2023-01-23 14:49:23.734002375,Printer546 has a paper jam,Hardware,2 - High
Hardware,Closed,2023-01-24 10:21:12.713928509,2023-01-19 05:28:00,Howard Johnson,INC0000000026,admin,Australia,Beth Anglin,David Loo,2023-01-24 10:21:12.713928509,Printer546 is not functioning properly,Hardware,1 - Critical
Software,Closed,2023-01-25 20:46:13.679914432,2023-01-19 17:29:00,Fred Luddy,INC0000000027,employee,Canada,Luke Wilson,Bud Richman,2023-01-25 20:46:13.679914432,Software update error on desktop,Software,2 - High
Hardware,Closed,2023-02-04 02:43:53.446979933,2023-01-20 05:48:00,Fred Luddy,INC0000000028,system,Australia,Beth Anglin,ITIL User,2023-02-04 02:43:53.446979933,Printer546 is not responding,Hardware,2 - High
Network,Resolved,2023-01-26 12:30:48.397896971,2023-01-21 12:13:00,Luke Wilson,INC0000000029,system,UK,Luke Wilson,David Loo,2023-01-26 12:30:48.397896971,Unable to connect to WiFi in UK office,Network,2 - High
Hardware,Closed,2023-01-29 22:45:30.072558587,2023-01-22 03:34:00,Charlie Whitherspoon,INC0000000030,employee,Canada,Fred Luddy,Bud Richman,2023-01-29 22:45:30.072558587,PC overheating issue reported,Hardware,2 - High
Hardware,Resolved,2023-02-05 00:09:42.176650334,2023-01-23 23:18:00,Howard Johnson,INC0000000031,admin,Australia,Howard Johnson,Bud Richman,2023-02-05 00:09:42.176650334,Printer546 is not printing documents in Australia,Hardware,2 - High
Software,Closed,2023-01-28 01:28:09.743197803,2023-01-24 15:02:00,Luke Wilson,INC0000000032,system,Canada,Howard Johnson,ITIL User,2023-01-28 01:28:09.743197803,Software update failed on workstation,Software,2 - High
Hardware,Resolved,2023-01-28 04:52:51.519667192,2023-01-25 02:38:00,Fred Luddy,INC0000000033,admin,Australia,Fred Luddy,Bud Richman,2023-01-28 04:52:51.519667192,Printer546 in Australia is offline,Hardware,1 - Critical
Network,Resolved,2023-02-03 19:14:44.970166482,2023-01-25 20:52:00,Luke Wilson,INC0000000034,employee,United States,Beth Anglin,David Loo,2023-02-03 19:14:44.970166482,Can't connect to VPN,Network,2 - High
Network,Resolved,2023-02-03 08:09:45.834493992,2023-01-27 02:22:00,Beth Anglin,INC0000000035,admin,UK,Charlie Whitherspoon,Don Goodliffe,2023-02-03 08:09:45.834493992,Network outage in the UK,Network,1 - Critical
Hardware,Resolved,2023-02-11 09:07:59.479099672,2023-01-27 03:28:00,Howard Johnson,INC0000000036,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-02-11 09:07:59.479099672,Printer874 is not working,Hardware,3 - Moderate
Hardware,Closed,2023-01-30 01:44:17.443653956,2023-01-27 07:48:00,Luke Wilson,INC0000000037,system,Australia,Beth Anglin,ITIL User,2023-01-30 01:44:17.443653956,Issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-02-03 19:29:33.426983106,2023-01-27 16:44:00,Howard Johnson,INC0000000038,system,Australia,Beth Anglin,Bud Richman,2023-02-03 19:29:33.426983106,Printer547 is not working properly,Hardware,1 - Critical
Hardware,Closed,2023-02-04 20:06:34.055632819,2023-01-30 17:07:00,Beth Anglin,INC0000000039,admin,India,Charlie Whitherspoon,ITIL User,2023-02-04 20:06:34.055632819,RAM issue in desktop PC,Hardware,2 - High
Software,Closed,2023-02-07 09:37:36.868992308,2023-01-31 00:30:00,Luke Wilson,INC0000000040,employee,India,Howard Johnson,ITIL User,2023-02-07 09:37:36.868992308,Application crash on startup,Software,2 - High
Hardware,Closed,2023-02-09 20:37:54.209291607,2023-02-01 19:46:00,Howard Johnson,INC0000000041,system,Australia,Luke Wilson,Bud Richman,2023-02-09 20:37:54.209291607,Printer789 is not printing in Australia location,Hardware,2 - High
Network,Closed,2023-02-16 16:49:49.770102240,2023-02-02 08:10:00,Beth Anglin,INC0000000042,system,UK,Beth Anglin,ITIL User,2023-02-16 16:49:49.770102240,Unable to connect to WiFi,Network,2 - High
Network,Closed,2023-02-13 00:16:27.398179564,2023-02-03 02:01:00,Charlie Whitherspoon,INC0000000043,system,United States,Charlie Whitherspoon,ITIL User,2023-02-13 00:16:27.398179564,Slow network connectivity issue across multiple devices,Network,2 - High
Hardware,Closed,2023-02-14 04:41:35.236486606,2023-02-05 10:25:00,Luke Wilson,INC0000000044,employee,UK,Beth Anglin,Don Goodliffe,2023-02-14 04:41:35.236486606,Issue with Laptop Lp123,Hardware,2 - High
Software,Closed,2023-02-18 11:04:04.387140839,2023-02-05 15:05:00,Luke Wilson,INC0000000045,admin,United States,Fred Luddy,Bud Richman,2023-02-18 11:04:04.387140839,Unable to update antivirus software,Software,2 - High
Hardware,Resolved,2023-02-08 15:38:00.000000000,2023-02-07 15:38:00,Fred Luddy,INC0000000046,admin,Australia,Charlie Whitherspoon,David Loo,2023-02-08 15:38:00.000000000,Issue with Printer546 in Australia,Hardware,1 - Critical
Database,Resolved,2023-02-13 08:10:20.378839709,2023-02-08 05:33:00,Howard Johnson,INC0000000047,system,India,Luke Wilson,Bud Richman,2023-02-13 08:10:20.378839709,Database server disruption detected,Database,1 - Critical
Inquiry / Help,Closed,2023-02-17 00:34:25.927389861,2023-02-08 14:07:00,Beth Anglin,INC0000000048,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-02-17 00:34:25.927389861,Printer787 is causing problems,Hardware,1 - Critical
Hardware,Closed,2023-02-16 22:50:20.255626998,2023-02-11 04:10:00,Fred Luddy,INC0000000049,admin,Australia,Charlie Whitherspoon,Bud Richman,2023-02-16 22:50:20.255626998,Printer546 is not responding,Hardware,1 - Critical
Hardware,Resolved,2023-02-13 00:56:00.000000000,2023-02-12 00:56:00,Howard Johnson,INC0000000050,system,UK,Fred Luddy,Bud Richman,2023-02-13 00:56:00.000000000,UK Server67 has stopped responding,Hardware,1 - Critical
Hardware,Resolved,2023-02-13 09:00:00.000000000,2023-02-12 09:00:00,Howard Johnson,INC0000000051,admin,Australia,Fred Luddy,Bud Richman,2023-02-13 09:00:00.000000000,Printer546 is not responding,Hardware,1 - Critical
Database,Resolved,2023-02-18 18:49:23.647006730,2023-02-12 10:41:00,Charlie Whitherspoon,INC0000000052,system,United States,Beth Anglin,David Loo,2023-02-18 18:49:23.647006730,SQL database connection issue,Database,3 - Moderate
Inquiry / Help,Closed,2023-02-19 05:46:55.363664679,2023-02-14 16:34:00,Fred Luddy,INC0000000053,employee,Canada,Fred Luddy,ITIL User,2023-02-19 05:46:55.363664679,Need assistance with software installation,Service Desk,3 - Moderate
Hardware,Resolved,2023-02-19 06:21:12.452625610,2023-02-15 01:47:00,Fred Luddy,INC0000000054,employee,United States,Fred Luddy,David Loo,2023-02-19 06:21:12.452625610,Laptop issue reported,Hardware,2 - High
Hardware,Resolved,2023-02-19 11:12:41.587556967,2023-02-16 10:34:00,Luke Wilson,INC0000000055,employee,Australia,Howard Johnson,David Loo,2023-02-19 11:12:41.587556967,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-02-18 06:02:38.010888088,2023-02-16 17:07:00,Luke Wilson,INC0000000056,system,Australia,Beth Anglin,Don Goodliffe,2023-02-18 06:02:38.010888088,Printer546 is not working,Hardware,2 - High
Network,Closed,2023-02-25 02:41:07.264125204,2023-02-16 18:29:00,Howard Johnson,INC0000000057,employee,India,Charlie Whitherspoon,Don Goodliffe,2023-02-25 02:41:07.264125204,Unable to connect to the VPN,Network,2 - High
Hardware,Resolved,2023-02-26 07:36:08.762766728,2023-02-16 19:04:00,Fred Luddy,INC0000000058,system,Australia,Charlie Whitherspoon,David Loo,2023-02-26 07:36:08.762766728,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-02-19 01:46:00.000000000,2023-02-18 01:46:00,Luke Wilson,INC0000000059,employee,Australia,Fred Luddy,ITIL User,2023-02-19 01:46:00.000000000,Printer543 is not printing in Australia,Hardware,1 - Critical
Database,Closed,2023-02-24 12:26:03.066179768,2023-02-18 16:04:00,Beth Anglin,INC0000000060,admin,Australia,Howard Johnson,David Loo,2023-02-24 12:26:03.066179768,Issue with database response time,Database,2 - High
Inquiry / Help,Resolved,2023-03-05 11:31:06.569025031,2023-02-22 12:21:00,Beth Anglin,INC0000000061,admin,United States,Luke Wilson,ITIL User,2023-03-05 11:31:06.569025031,Request assistance for application updating issues,Software,3 - Moderate
Hardware,Closed,2023-02-23 22:00:23.401697490,2023-02-22 13:49:00,Charlie Whitherspoon,INC0000000062,employee,Australia,Howard Johnson,ITIL User,2023-02-23 22:00:23.401697490,Printer546 is malfunctioning in Australia,Hardware,2 - High
Network,Resolved,2023-02-26 16:29:16.807931635,2023-02-22 19:23:00,Luke Wilson,INC0000000063,employee,India,Beth Anglin,Bud Richman,2023-02-26 16:29:16.807931635,Network connectivity issue in India,Network,2 - High
Hardware,Resolved,2023-02-25 14:32:02.076278529,2023-02-23 02:37:00,Beth Anglin,INC0000000064,system,Australia,Charlie Whitherspoon,David Loo,2023-02-25 14:32:02.076278529,Printer error in Printer368,Hardware,2 - High
Hardware,Closed,2023-03-01 04:41:50.658060449,2023-02-23 05:40:00,Beth Anglin,INC0000000065,system,Canada,Beth Anglin,David Loo,2023-03-01 04:41:50.658060449,"Issue with desktop PC, unexpected shutdown",Hardware,2 - High
Database,Closed,2023-03-02 18:17:24.556975522,2023-02-25 17:52:00,Fred Luddy,INC0000000066,system,India,Luke Wilson,David Loo,2023-03-02 18:17:24.556975522,Unable to connect to server database,Database,2 - High
Hardware,Resolved,2023-03-03 22:24:21.666904166,2023-02-25 19:47:00,Charlie Whitherspoon,INC0000000067,employee,Australia,Howard Johnson,Don Goodliffe,2023-03-03 22:24:21.666904166,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-03-11 20:13:52.693225203,2023-02-25 21:22:00,Fred Luddy,INC0000000068,employee,Australia,Luke Wilson,Don Goodliffe,2023-03-11 20:13:52.693225203,Printer problem with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-02-28 16:37:00.000000000,2023-02-27 16:37:00,Charlie Whitherspoon,INC0000000069,employee,Australia,Beth Anglin,Don Goodliffe,2023-02-28 16:37:00.000000000,Printer546 is not functioning,Hardware,2 - High
Hardware,Resolved,2023-03-05 04:00:53.829740603,2023-02-27 21:40:00,Fred Luddy,INC0000000070,admin,Australia,Luke Wilson,Bud Richman,2023-03-05 04:00:53.829740603,Printer453 is not responding,Hardware,2 - High
Hardware,Closed,2023-03-17 12:55:54.993590364,2023-02-28 17:42:00,Charlie Whitherspoon,INC0000000071,admin,Australia,Fred Luddy,ITIL User,2023-03-17 12:55:54.993590364,Printer567 is not functioning properly,Hardware,2 - High
Hardware,Closed,2023-03-13 16:49:10.116400647,2023-03-02 01:29:00,Beth Anglin,INC0000000072,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-03-13 16:49:10.116400647,Issue with Printer546 in Australia,Hardware,1 - Critical
Inquiry / Help,Resolved,2023-03-08 05:56:31.551604697,2023-03-02 10:56:00,Beth Anglin,INC0000000073,admin,Canada,Fred Luddy,Don Goodliffe,2023-03-08 05:56:31.551604697,Inquiry about the service in Canada,Service Desk,3 - Moderate
Hardware,Closed,2023-03-11 13:42:59.511508874,2023-03-04 03:00:00,Fred Luddy,INC0000000074,system,Australia,Charlie Whitherspoon,Bud Richman,2023-03-11 13:42:59.511508874,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-03-19 18:35:49.186969810,2023-03-07 06:18:00,Howard Johnson,INC0000000075,admin,Australia,Charlie Whitherspoon,Bud Richman,2023-03-19 18:35:49.186969810,Printer546 is not printing in Australia location. Please assist.,Hardware,2 - High
Hardware,Resolved,2023-03-17 15:33:56.380678280,2023-03-08 16:23:00,Howard Johnson,INC0000000076,system,India,Beth Anglin,David Loo,2023-03-17 15:33:56.380678280,Server rack 34B malfunctioning in Chennai data center,Hardware,2 - High
Hardware,Resolved,2023-03-14 06:30:47.245274154,2023-03-09 02:01:00,Luke Wilson,INC0000000077,employee,Australia,Fred Luddy,ITIL User,2023-03-14 06:30:47.245274154,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Closed,2023-03-10 09:09:00.000000000,2023-03-09 09:09:00,Luke Wilson,INC0000000078,employee,Australia,Fred Luddy,ITIL User,2023-03-10 09:09:00.000000000,Printer546 in Australia is causing an issue,Hardware,1 - Critical
Network,Resolved,2023-03-11 09:09:00.000000000,2023-03-10 09:09:00,Charlie Whitherspoon,INC0000000079,employee,UK,Charlie Whitherspoon,Bud Richman,2023-03-11 09:09:00.000000000,Network connection lost in UK,Network,1 - Critical
Network,Closed,2023-03-13 09:38:15.903837660,2023-03-10 14:49:00,Fred Luddy,INC0000000080,employee,India,Fred Luddy,ITIL User,2023-03-13 09:38:15.903837660,Unable to establish a connection to the local server,Network,2 - High
Database,Closed,2023-03-17 12:37:48.453885624,2023-03-11 06:39:00,Luke Wilson,INC0000000081,system,United States,Beth Anglin,Bud Richman,2023-03-17 12:37:48.453885624,Unable to connect to Database567,Database,2 - High
Hardware,Closed,2023-03-16 11:23:45.848878332,2023-03-13 02:53:00,Beth Anglin,INC0000000082,admin,United States,Howard Johnson,David Loo,2023-03-16 11:23:45.848878332,Hard drive failure in laptop HL349,Hardware,2 - High
Database,Closed,2023-03-26 23:30:22.193990107,2023-03-13 07:44:00,Fred Luddy,INC0000000083,system,Canada,Charlie Whitherspoon,Bud Richman,2023-03-26 23:30:22.193990107,Unable to connect to SQL Database 219,Database,2 - High
Hardware,Closed,2023-03-14 22:49:22.720352152,2023-03-13 10:05:00,Fred Luddy,INC0000000084,system,Australia,Luke Wilson,David Loo,2023-03-14 22:49:22.720352152,Issue with Printer210,Hardware,2 - High
Hardware,Closed,2023-03-18 09:32:55.751173465,2023-03-13 11:36:00,Charlie Whitherspoon,INC0000000085,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-03-18 09:32:55.751173465,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-03-23 14:56:55.026865443,2023-03-14 00:04:00,Charlie Whitherspoon,INC0000000086,admin,Australia,Luke Wilson,David Loo,2023-03-23 14:56:55.026865443,Issue with Printer546 in Australia office,Hardware,2 - High
Hardware,Resolved,2023-03-26 11:10:50.949076210,2023-03-17 00:19:00,Charlie Whitherspoon,INC0000000087,admin,Australia,Howard Johnson,David Loo,2023-03-26 11:10:50.949076210,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Resolved,2023-03-18 07:40:00.000000000,2023-03-17 07:40:00,Charlie Whitherspoon,INC0000000088,employee,Australia,Fred Luddy,David Loo,2023-03-18 07:40:00.000000000,Printer546 has a paper jam,Hardware,2 - High
Hardware,Resolved,2023-03-22 15:24:16.646216503,2023-03-18 01:04:00,Charlie Whitherspoon,INC0000000089,employee,Australia,Fred Luddy,David Loo,2023-03-22 15:24:16.646216503,Printer546 is malfunctioning in Australia,Hardware,1 - Critical
Software,Resolved,2023-03-26 17:14:15.209900642,2023-03-19 09:40:00,Charlie Whitherspoon,INC0000000090,system,United States,Fred Luddy,Don Goodliffe,2023-03-26 17:14:15.209900642,Software update failure on work PC,Software,3 - Moderate
Hardware,Resolved,2023-03-21 01:02:44.587646914,2023-03-19 12:57:00,Fred Luddy,INC0000000091,admin,Australia,Beth Anglin,David Loo,2023-03-21 01:02:44.587646914,Printer546 is not working,Hardware,1 - Critical
Network,Resolved,2023-03-31 07:59:26.909209525,2023-03-19 14:53:00,Howard Johnson,INC0000000092,employee,Australia,Fred Luddy,Bud Richman,2023-03-31 07:59:26.909209525,Network downtime issue in Australia,Network,1 - Critical
Inquiry / Help,Closed,2023-04-04 19:04:22.181856865,2023-03-22 13:51:00,Fred Luddy,INC0000000093,admin,United States,Charlie Whitherspoon,ITIL User,2023-04-04 19:04:22.181856865,Need help with software installation,Service Desk,2 - High
Hardware,Resolved,2023-03-29 18:40:47.611595618,2023-03-22 14:07:00,Howard Johnson,INC0000000094,system,Australia,Howard Johnson,David Loo,2023-03-29 18:40:47.611595618,Printer546 is having a paper jam issue,Hardware,1 - Critical
Hardware,Resolved,2023-04-13 00:44:40.599581505,2023-03-22 20:33:00,Luke Wilson,INC0000000095,admin,India,Beth Anglin,ITIL User,2023-04-13 00:44:40.599581505,Server error on HDD2385,Hardware,2 - High
Hardware,Resolved,2023-03-31 08:03:25.091057805,2023-03-23 07:51:00,Charlie Whitherspoon,INC0000000096,admin,Australia,Luke Wilson,David Loo,2023-03-31 08:03:25.091057805,Printer546 is not working,Hardware,2 - High
Hardware,Resolved,2023-03-30 05:18:20.748165094,2023-03-23 16:57:00,Luke Wilson,INC0000000097,employee,UK,Charlie Whitherspoon,David Loo,2023-03-30 05:18:20.748165094,Issue with workstation PC238,Hardware,3 - Moderate
Software,Closed,2023-04-08 08:46:45.358954276,2023-03-23 22:07:00,Beth Anglin,INC0000000098,system,India,Howard Johnson,Bud Richman,2023-04-08 08:46:45.358954276,Bug detected in accounting software,Software,2 - High
Hardware,Closed,2023-03-29 09:27:22.091188363,2023-03-26 03:15:00,Luke Wilson,INC0000000099,employee,Australia,Charlie Whitherspoon,David Loo,2023-03-29 09:27:22.091188363,Printer546 is not working properly,Hardware,2 - High
Hardware,Resolved,2023-04-08 15:04:33.153395278,2023-03-26 20:37:00,Fred Luddy,INC0000000100,system,Australia,Beth Anglin,ITIL User,2023-04-08 15:04:33.153395278,Printer546 in Australia is not working,Hardware,1 - Critical
Hardware,Closed,2023-04-08 07:50:02.291054808,2023-03-27 23:22:00,Fred Luddy,INC0000000101,system,Canada,Charlie Whitherspoon,Bud Richman,2023-04-08 07:50:02.291054808,Laptop973 malfunction in Canada location,Hardware,1 - Critical
Hardware,Resolved,2023-04-04 09:15:27.409492338,2023-03-29 01:49:00,Fred Luddy,INC0000000102,employee,Australia,Fred Luddy,Don Goodliffe,2023-04-04 09:15:27.409492338,Printer546 is down,Hardware,1 - Critical
Hardware,Closed,2023-04-05 05:58:43.770711476,2023-03-29 05:22:00,Luke Wilson,INC0000000103,admin,India,Fred Luddy,Don Goodliffe,2023-04-05 05:58:43.770711476,Server076 overheating issue,Hardware,2 - High
Hardware,Resolved,2023-03-31 22:32:42.024027147,2023-03-30 00:58:00,Charlie Whitherspoon,INC0000000104,system,Australia,Charlie Whitherspoon,David Loo,2023-03-31 22:32:42.024027147,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-04-16 00:36:30.146701781,2023-04-01 09:01:00,Luke Wilson,INC0000000105,employee,Australia,Beth Anglin,David Loo,2023-04-16 00:36:30.146701781,Printer issue with Printer546 in Australia,Hardware,3 - Moderate
Network,Resolved,2023-04-08 23:37:33.628402771,2023-04-02 15:37:00,Howard Johnson,INC0000000106,system,Australia,Fred Luddy,Bud Richman,2023-04-08 23:37:33.628402771,Internet connectivity issue with Australian network,Network,2 - High
Hardware,Closed,2023-04-13 19:24:58.346273013,2023-04-03 23:10:00,Howard Johnson,INC0000000107,employee,United States,Fred Luddy,ITIL User,2023-04-13 19:24:58.346273013,US Server Unresponsive,Hardware,2 - High
Hardware,Resolved,2023-04-09 09:12:14.485573467,2023-04-04 04:43:00,Charlie Whitherspoon,INC0000000108,admin,Australia,Luke Wilson,Don Goodliffe,2023-04-09 09:12:14.485573467,Issue with Printer276 in Australia,Hardware,2 - High
Hardware,Resolved,2023-04-17 20:17:35.569877984,2023-04-05 00:45:00,Fred Luddy,INC0000000109,admin,Australia,Fred Luddy,Bud Richman,2023-04-17 20:17:35.569877984,Printer546 is not working in Australia location,Hardware,2 - High
Network,Resolved,2023-04-13 15:50:15.123078287,2023-04-08 12:59:00,Charlie Whitherspoon,INC0000000110,employee,Australia,Howard Johnson,Don Goodliffe,2023-04-13 15:50:15.123078287,Network outage reported,Network,1 - Critical
Hardware,Resolved,2023-04-13 02:17:59.600859991,2023-04-08 22:13:00,Charlie Whitherspoon,INC0000000111,employee,Australia,Luke Wilson,Bud Richman,2023-04-13 02:17:59.600859991,Printer546 is malfunctioning in Australia,Hardware,2 - High
Database,Closed,2023-04-15 04:23:54.073331834,2023-04-09 10:28:00,Beth Anglin,INC0000000112,employee,India,Fred Luddy,David Loo,2023-04-15 04:23:54.073331834,Unable to connect to SQL Database,Database,3 - Moderate
Hardware,Resolved,2023-04-17 11:40:20.915287122,2023-04-09 15:33:00,Beth Anglin,INC0000000113,admin,Australia,Fred Luddy,Don Goodliffe,2023-04-17 11:40:20.915287122,Printer error on Printer546,Hardware,1 - Critical
Hardware,Closed,2023-04-24 09:36:05.775625483,2023-04-10 12:12:00,Beth Anglin,INC0000000114,employee,Australia,Fred Luddy,Bud Richman,2023-04-24 09:36:05.775625483,Printer546 is not working,Hardware,2 - High
Hardware,Resolved,2023-04-13 12:12:50.918205479,2023-04-11 08:43:00,Charlie Whitherspoon,INC0000000115,employee,Australia,Beth Anglin,Don Goodliffe,2023-04-13 12:12:50.918205479,Printer546 is not responding,Hardware,2 - High
Hardware,Resolved,2023-04-22 08:16:59.883429480,2023-04-11 11:50:00,Beth Anglin,INC0000000116,admin,UK,Luke Wilson,ITIL User,2023-04-22 08:16:59.883429480,UK Printer546 malfunctioning,Hardware,2 - High
Network,Resolved,2023-04-13 09:52:00.000000000,2023-04-12 09:52:00,Charlie Whitherspoon,INC0000000117,employee,Canada,Beth Anglin,Bud Richman,2023-04-13 09:52:00.000000000,Network outage at Canada site,Network,1 - Critical
Network,Resolved,2023-04-13 12:13:00.000000000,2023-04-12 12:13:00,Charlie Whitherspoon,INC0000000118,employee,UK,Fred Luddy,ITIL User,2023-04-13 12:13:00.000000000,Network failure in region UK,Network,1 - Critical
Hardware,Closed,2023-04-14 10:00:00.000000000,2023-04-13 10:00:00,Howard Johnson,INC0000000119,employee,Australia,Luke Wilson,Don Goodliffe,2023-04-14 10:00:00.000000000,Printer639 is not working properly,Hardware,1 - Critical
Database,Closed,2023-04-25 00:40:17.584686390,2023-04-14 23:54:00,Luke Wilson,INC0000000120,system,India,Charlie Whitherspoon,Bud Richman,2023-04-25 00:40:17.584686390,Database query optimization issue at India location,Database,3 - Moderate
Hardware,Closed,2023-04-25 04:21:38.122505056,2023-04-15 11:57:00,Howard Johnson,INC0000000121,employee,Australia,Fred Luddy,ITIL User,2023-04-25 04:21:38.122505056,Printer789 is not responding,Hardware,2 - High
Network,Resolved,2023-04-19 16:48:00.000000000,2023-04-18 16:48:00,Charlie Whitherspoon,INC0000000122,system,UK,Fred Luddy,Don Goodliffe,2023-04-19 16:48:00.000000000,Network connection issue in UK,Network,2 - High
Hardware,Closed,2023-05-03 23:18:07.556497402,2023-04-18 19:22:00,Howard Johnson,INC0000000123,employee,Australia,Beth Anglin,Don Goodliffe,2023-05-03 23:18:07.556497402,Printer788 is not working properly,Hardware,1 - Critical
Network,Closed,2023-04-24 02:25:13.899200115,2023-04-18 22:20:00,Fred Luddy,INC0000000124,system,India,Howard Johnson,Bud Richman,2023-04-24 02:25:13.899200115,Network outage in India location,Network,1 - Critical
Database,Resolved,2023-04-26 00:28:50.913657583,2023-04-19 07:07:00,Fred Luddy,INC0000000125,employee,India,Luke Wilson,ITIL User,2023-04-26 00:28:50.913657583,Database Server Outage,Database,2 - High
Hardware,Resolved,2023-04-30 20:00:34.805177671,2023-04-19 14:41:00,Fred Luddy,INC0000000126,employee,Australia,Charlie Whitherspoon,ITIL User,2023-04-30 20:00:34.805177671,Printer556 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-04-26 13:43:55.256743773,2023-04-20 22:34:00,Beth Anglin,INC0000000127,admin,Australia,Howard Johnson,Don Goodliffe,2023-04-26 13:43:55.256743773,Printer454 failed in office,Hardware,1 - Critical
Hardware,Closed,2023-05-05 00:21:12.204265630,2023-04-21 03:46:00,Beth Anglin,INC0000000128,system,United States,Luke Wilson,Don Goodliffe,2023-05-05 00:21:12.204265630,Desktop PC not turning on,Hardware,2 - High
Software,Closed,2023-05-06 00:19:06.845921162,2023-04-21 08:13:00,Charlie Whitherspoon,INC0000000129,employee,Australia,Luke Wilson,David Loo,2023-05-06 00:19:06.845921162,Software license renewal required,Software,4 - Low
Hardware,Closed,2023-04-29 07:22:13.691497066,2023-04-21 17:22:00,Luke Wilson,INC0000000130,system,UK,Charlie Whitherspoon,David Loo,2023-04-29 07:22:13.691497066,Issue with UK server hardware,Hardware,2 - High
Hardware,Closed,2023-04-26 07:15:31.647958414,2023-04-22 10:55:00,Howard Johnson,INC0000000131,system,Australia,Luke Wilson,David Loo,2023-04-26 07:15:31.647958414,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-05-10 03:20:31.007719853,2023-04-23 21:20:00,Howard Johnson,INC0000000132,system,Australia,Fred Luddy,David Loo,2023-05-10 03:20:31.007719853,Printer827 is not working properly in Australia,Hardware,2 - High
Hardware,Resolved,2023-05-10 23:55:09.253391223,2023-04-27 03:25:00,Howard Johnson,INC0000000133,system,UK,Charlie Whitherspoon,Don Goodliffe,2023-05-10 23:55:09.253391223,Faulty keyboard on workstation,Hardware,2 - High
Network,Closed,2023-05-05 01:59:48.858836394,2023-04-27 10:45:00,Luke Wilson,INC0000000134,admin,UK,Charlie Whitherspoon,ITIL User,2023-05-05 01:59:48.858836394,Network outage in UK site,Network,1 - Critical
Hardware,Resolved,2023-05-06 08:53:56.696181202,2023-04-28 01:24:00,Luke Wilson,INC0000000135,system,Australia,Howard Johnson,David Loo,2023-05-06 08:53:56.696181202,Printer547 isn't responding,Hardware,2 - High
Hardware,Closed,2023-05-14 08:03:47.192602517,2023-04-30 00:53:00,Charlie Whitherspoon,INC0000000136,admin,India,Howard Johnson,Don Goodliffe,2023-05-14 08:03:47.192602517,Issue with the server hardware,Hardware,1 - Critical
Hardware,Resolved,2023-05-05 19:25:33.306689559,2023-05-02 14:34:00,Beth Anglin,INC0000000137,employee,Australia,Luke Wilson,David Loo,2023-05-05 19:25:33.306689559,Printer546 is broken in Australia,Hardware,2 - High
Hardware,Resolved,2023-05-08 00:19:49.950083121,2023-05-02 15:01:00,Luke Wilson,INC0000000138,admin,Australia,Howard Johnson,Don Goodliffe,2023-05-08 00:19:49.950083121,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-05-15 10:38:15.815796741,2023-05-03 04:24:00,Charlie Whitherspoon,INC0000000139,admin,Australia,Beth Anglin,Don Goodliffe,2023-05-15 10:38:15.815796741,Printer472 in Australia is not responding,Hardware,1 - Critical
Hardware,Closed,2023-05-04 21:57:00.000000000,2023-05-03 21:57:00,Beth Anglin,INC0000000140,admin,UK,Howard Johnson,David Loo,2023-05-04 21:57:00.000000000,UK Desktop PC with ID: Desktop123 has stopped working,Hardware,2 - High
Software,Closed,2023-05-14 06:26:59.910015516,2023-05-04 13:17:00,Luke Wilson,INC0000000141,system,India,Charlie Whitherspoon,Bud Richman,2023-05-14 06:26:59.910015516,Unable to install new software,Software,2 - High
Hardware,Resolved,2023-05-12 02:21:34.844909705,2023-05-05 07:09:00,Beth Anglin,INC0000000142,employee,Australia,Beth Anglin,David Loo,2023-05-12 02:21:34.844909705,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-05-19 09:53:34.982040620,2023-05-05 20:05:00,Charlie Whitherspoon,INC0000000143,admin,India,Beth Anglin,David Loo,2023-05-19 09:53:34.982040620,Server failure - server123,Hardware,1 - Critical
Database,Closed,2023-05-10 22:35:58.881919516,2023-05-05 20:26:00,Fred Luddy,INC0000000144,admin,United States,Charlie Whitherspoon,David Loo,2023-05-10 22:35:58.881919516,Unable to access the database,Database,2 - High
Inquiry / Help,Closed,2023-05-06 22:24:00.000000000,2023-05-05 22:24:00,Charlie Whitherspoon,INC0000000145,system,Canada,Charlie Whitherspoon,Don Goodliffe,2023-05-06 22:24:00.000000000,Inquiry about help on local systems,Service Desk,3 - Moderate
Hardware,Resolved,2023-05-13 14:49:23.379483573,2023-05-07 09:01:00,Fred Luddy,INC0000000146,employee,Australia,Luke Wilson,ITIL User,2023-05-13 14:49:23.379483573,Printer546 issue in Australia,Hardware,2 - High
Hardware,Closed,2023-05-13 13:14:46.388208661,2023-05-07 11:12:00,Howard Johnson,INC0000000147,system,Australia,Luke Wilson,Bud Richman,2023-05-13 13:14:46.388208661,Issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-05-14 12:40:40.813937606,2023-05-07 12:05:00,Beth Anglin,INC0000000148,system,Canada,Howard Johnson,ITIL User,2023-05-14 12:40:40.813937606,Issue with Dell521 Desktop PC malfunctioning,Hardware,2 - High
Hardware,Closed,2023-05-24 17:45:04.375124775,2023-05-12 06:51:00,Charlie Whitherspoon,INC0000000149,system,Australia,Luke Wilson,ITIL User,2023-05-24 17:45:04.375124775,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-05-19 04:22:50.443252112,2023-05-12 11:38:00,Beth Anglin,INC0000000150,admin,Australia,Beth Anglin,David Loo,2023-05-19 04:22:50.443252112,Printer546 is not printing,Hardware,1 - Critical
Software,Resolved,2023-05-19 01:48:03.565852983,2023-05-13 02:54:00,Luke Wilson,INC0000000151,employee,India,Howard Johnson,Don Goodliffe,2023-05-19 01:48:03.565852983,Software update failed on the server,Software,3 - Moderate
Hardware,Resolved,2023-05-24 09:29:18.509870284,2023-05-13 10:11:00,Fred Luddy,INC0000000152,admin,Australia,Howard Johnson,Don Goodliffe,2023-05-24 09:29:18.509870284,Issue with Printer546 in Australia,Hardware,3 - Moderate
Hardware,Closed,2023-05-19 07:25:36.115649042,2023-05-14 11:45:00,Fred Luddy,INC0000000153,admin,Australia,Luke Wilson,Don Goodliffe,2023-05-19 07:25:36.115649042,Printer546 has stopped working in Australia,Hardware,1 - Critical
Hardware,Closed,2023-05-18 20:30:00.000000000,2023-05-17 20:30:00,Fred Luddy,INC0000000154,employee,Australia,Howard Johnson,David Loo,2023-05-18 20:30:00.000000000,Printer876 is not printing,Hardware,1 - Critical
Hardware,Resolved,2023-05-27 00:02:45.297437201,2023-05-18 07:29:00,Luke Wilson,INC0000000155,employee,Australia,Fred Luddy,Bud Richman,2023-05-27 00:02:45.297437201,Printer546 malfunction in Australia,Hardware,2 - High
Hardware,Resolved,2023-05-29 16:00:46.480174225,2023-05-18 17:29:00,Fred Luddy,INC0000000156,system,India,Fred Luddy,Don Goodliffe,2023-05-29 16:00:46.480174225,Issue with Dell Inspiron 15,Hardware,2 - High
Database,Closed,2023-06-05 23:47:52.328722644,2023-05-18 22:32:00,Howard Johnson,INC0000000157,employee,India,Fred Luddy,ITIL User,2023-06-05 23:47:52.328722644,SQL error on Production Server,Database,2 - High
Hardware,Resolved,2023-06-03 13:13:53.896117331,2023-05-19 04:05:00,Charlie Whitherspoon,INC0000000158,admin,Australia,Howard Johnson,Bud Richman,2023-06-03 13:13:53.896117331,Printer546 encountered an issue,Hardware,1 - Critical
Hardware,Resolved,2023-05-24 07:52:48.690310999,2023-05-20 06:12:00,Beth Anglin,INC0000000159,system,Australia,Charlie Whitherspoon,David Loo,2023-05-24 07:52:48.690310999,Printer issue with Printer546 in Australia,Hardware,2 - High
Network,Closed,2023-05-31 03:23:19.484544434,2023-05-21 05:49:00,Howard Johnson,INC0000000160,employee,India,Charlie Whitherspoon,ITIL User,2023-05-31 03:23:19.484544434,Network outage in India region,Network,2 - High
Hardware,Closed,2023-05-22 23:24:00.000000000,2023-05-21 23:24:00,Howard Johnson,INC0000000161,system,India,Beth Anglin,ITIL User,2023-05-22 23:24:00.000000000,Server failure - static issue,Hardware,2 - High
Hardware,Resolved,2023-05-31 14:07:51.086048950,2023-05-22 01:22:00,Beth Anglin,INC0000000162,system,Australia,Fred Luddy,Bud Richman,2023-05-31 14:07:51.086048950,Printer546 malfunction in Australia,Hardware,2 - High
Hardware,Closed,2023-06-07 16:18:08.061177566,2023-05-24 02:06:00,Fred Luddy,INC0000000163,admin,United States,Howard Johnson,Bud Richman,2023-06-07 16:18:08.061177566,Issue with processing unit in desktop PC,Hardware,3 - Moderate
Hardware,Closed,2023-05-27 02:04:45.048501853,2023-05-24 03:55:00,Luke Wilson,INC0000000164,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-05-27 02:04:45.048501853,Issue with Printer457 in Australia office,Hardware,2 - High
Hardware,Resolved,2023-05-30 02:59:49.369927031,2023-05-26 08:08:00,Fred Luddy,INC0000000165,employee,Australia,Luke Wilson,David Loo,2023-05-30 02:59:49.369927031,Printer241 issue in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-05-30 11:21:04.259433606,2023-05-26 13:20:00,Fred Luddy,INC0000000166,system,Australia,Charlie Whitherspoon,David Loo,2023-05-30 11:21:04.259433606,Printer546 failure in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-05-28 08:38:00.000000000,2023-05-27 08:38:00,Charlie Whitherspoon,INC0000000167,admin,India,Luke Wilson,David Loo,2023-05-28 08:38:00.000000000,Router problem with RTR546 in India,Hardware,2 - High
Hardware,Resolved,2023-06-01 13:53:33.745863862,2023-05-27 21:00:00,Fred Luddy,INC0000000168,system,Australia,Charlie Whitherspoon,ITIL User,2023-06-01 13:53:33.745863862,Printer error on Printer643,Hardware,2 - High
Network,Resolved,2023-05-29 13:25:00.000000000,2023-05-28 13:25:00,Luke Wilson,INC0000000169,system,India,Howard Johnson,Don Goodliffe,2023-05-29 13:25:00.000000000,Network outage in Mumbai region,Network,1 - Critical
Software,Resolved,2023-06-07 06:19:03.182476115,2023-05-29 04:20:00,Beth Anglin,INC0000000170,admin,Canada,Beth Anglin,ITIL User,2023-06-07 06:19:03.182476115,Unable to install new software update,Software,2 - High
Software,Resolved,2023-06-07 15:04:30.359478777,2023-05-30 09:43:00,Luke Wilson,INC0000000171,system,Australia,Fred Luddy,David Loo,2023-06-07 15:04:30.359478777,Software update required,Software,2 - High
Database,Resolved,2023-06-04 09:17:41.184530679,2023-05-30 09:56:00,Luke Wilson,INC0000000172,admin,Canada,Howard Johnson,Don Goodliffe,2023-06-04 09:17:41.184530679,Issue with performance of database DB202,Database,2 - High
Hardware,Closed,2023-06-02 00:47:00.000000000,2023-06-01 00:47:00,Charlie Whitherspoon,INC0000000173,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-06-02 00:47:00.000000000,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-06-13 22:57:17.038108358,2023-06-01 13:13:00,Luke Wilson,INC0000000174,system,Canada,Charlie Whitherspoon,ITIL User,2023-06-13 22:57:17.038108358,Failed Hard Disk on Workstation122,Hardware,2 - High
Hardware,Resolved,2023-06-11 09:48:35.368342810,2023-06-02 12:28:00,Luke Wilson,INC0000000175,admin,Australia,Beth Anglin,Bud Richman,2023-06-11 09:48:35.368342810,Printer fail at printer547,Hardware,2 - High
Hardware,Resolved,2023-06-11 20:25:35.094482408,2023-06-02 22:47:00,Howard Johnson,INC0000000176,admin,UK,Charlie Whitherspoon,ITIL User,2023-06-11 20:25:35.094482408,"Laptop malfunctioning, requires immediate attention",Hardware,2 - High
Hardware,Closed,2023-06-17 06:06:14.854314828,2023-06-03 10:45:00,Luke Wilson,INC0000000177,system,Canada,Beth Anglin,Bud Richman,2023-06-17 06:06:14.854314828,Hardware malfunction for laptop - Canada location,Hardware,2 - High
Hardware,Resolved,2023-06-06 12:59:19.008350345,2023-06-03 12:39:00,Luke Wilson,INC0000000178,employee,Canada,Fred Luddy,ITIL User,2023-06-06 12:59:19.008350345,Issue with the server hardware,Hardware,2 - High
Software,Closed,2023-06-05 15:09:00.000000000,2023-06-04 15:09:00,Howard Johnson,INC0000000179,system,Canada,Howard Johnson,Don Goodliffe,2023-06-05 15:09:00.000000000,An application is consistently crashing,Software,2 - High
Hardware,Resolved,2023-06-09 23:10:07.618999909,2023-06-04 21:23:00,Howard Johnson,INC0000000180,employee,Australia,Charlie Whitherspoon,David Loo,2023-06-09 23:10:07.618999909,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-06-06 08:20:00.000000000,2023-06-05 08:20:00,Luke Wilson,INC0000000181,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-06-06 08:20:00.000000000,Printer546 is not working,Hardware,2 - High
Hardware,Closed,2023-06-19 06:59:02.120925069,2023-06-06 09:03:00,Howard Johnson,INC0000000182,employee,India,Fred Luddy,David Loo,2023-06-19 06:59:02.120925069,Server malfunction,Hardware,2 - High
Hardware,Resolved,2023-06-07 21:23:00.000000000,2023-06-06 21:23:00,Luke Wilson,INC0000000183,employee,Australia,Beth Anglin,Don Goodliffe,2023-06-07 21:23:00.000000000,Printer567 is not working in Brisbane office,Hardware,2 - High
Hardware,Closed,2023-06-30 13:34:11.629362629,2023-06-07 02:47:00,Howard Johnson,INC0000000184,system,Australia,Fred Luddy,David Loo,2023-06-30 13:34:11.629362629,Printer546 is not working in Australia,Hardware,2 - High
Hardware,Closed,2023-06-14 11:45:24.784548040,2023-06-07 15:24:00,Charlie Whitherspoon,INC0000000185,employee,United States,Howard Johnson,David Loo,2023-06-14 11:45:24.784548040,Monitor display not working,Hardware,2 - High
Hardware,Resolved,2023-06-08 17:00:00.000000000,2023-06-07 17:00:00,Beth Anglin,INC0000000186,system,Australia,Charlie Whitherspoon,David Loo,2023-06-08 17:00:00.000000000,Printer546 - Printer not working,Hardware,3 - Moderate
Hardware,Closed,2023-06-20 19:52:27.802682144,2023-06-08 18:44:00,Charlie Whitherspoon,INC0000000187,employee,Australia,Beth Anglin,David Loo,2023-06-20 19:52:27.802682144,Printer123 is not working properly in Australia location,Hardware,1 - Critical
Hardware,Closed,2023-06-13 20:13:50.263024628,2023-06-08 22:05:00,Howard Johnson,INC0000000188,employee,Australia,Luke Wilson,Don Goodliffe,2023-06-13 20:13:50.263024628,Printer546 issue in Australia,Hardware,2 - High
Hardware,Resolved,2023-06-24 09:17:21.801903137,2023-06-09 08:53:00,Luke Wilson,INC0000000189,system,Australia,Luke Wilson,ITIL User,2023-06-24 09:17:21.801903137,Printer error in Printer546,Hardware,2 - High
Hardware,Closed,2023-06-15 22:13:18.416949743,2023-06-10 17:52:00,Beth Anglin,INC0000000190,admin,Australia,Luke Wilson,ITIL User,2023-06-15 22:13:18.416949743,Printer error: Paper jam on Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-06-12 02:12:20.844915289,2023-06-10 20:44:00,Beth Anglin,INC0000000191,system,Australia,Luke Wilson,Bud Richman,2023-06-12 02:12:20.844915289,Printer546 is not printing in the Melbourne office,Hardware,1 - Critical
Hardware,Resolved,2023-06-18 08:09:47.068608027,2023-06-11 07:00:00,Luke Wilson,INC0000000192,admin,Australia,Luke Wilson,Don Goodliffe,2023-06-18 08:09:47.068608027,Issue with Printer738 in Australia,Hardware,2 - High
Hardware,Closed,2023-06-25 12:04:04.032337887,2023-06-14 04:06:00,Luke Wilson,INC0000000193,system,Australia,Charlie Whitherspoon,Bud Richman,2023-06-25 12:04:04.032337887,Printer546 is malfunctioning,Hardware,2 - High
Inquiry / Help,Closed,2023-06-29 12:44:20.753397452,2023-06-15 07:56:00,Luke Wilson,INC0000000194,employee,United States,Beth Anglin,David Loo,2023-06-29 12:44:20.753397452,Need help with application usage,Service Desk,3 - Moderate
Network,Closed,2023-06-29 19:11:43.933822843,2023-06-19 10:41:00,Howard Johnson,INC0000000195,admin,Australia,Howard Johnson,David Loo,2023-06-29 19:11:43.933822843,Connection issues with network in Australia,Network,2 - High
Software,Closed,2023-06-28 14:05:28.538482547,2023-06-19 11:21:00,Charlie Whitherspoon,INC0000000196,admin,United States,Fred Luddy,ITIL User,2023-06-28 14:05:28.538482547,Software update failure,Software,2 - High
Hardware,Closed,2023-06-25 09:59:55.161658018,2023-06-19 12:22:00,Howard Johnson,INC0000000197,admin,Canada,Beth Anglin,David Loo,2023-06-25 09:59:55.161658018,Server hardware malfunction on SCSI Canada1024,Hardware,2 - High
Network,Closed,2023-06-22 02:33:39.410009617,2023-06-19 13:59:00,Fred Luddy,INC0000000198,employee,Canada,Luke Wilson,Don Goodliffe,2023-06-22 02:33:39.410009617,Slow network connection in office,Network,2 - High
Hardware,Closed,2023-07-01 10:42:22.374438866,2023-06-21 19:04:00,Beth Anglin,INC0000000199,employee,India,Beth Anglin,David Loo,2023-07-01 10:42:22.374438866,Issues detected with server123,Hardware,3 - Moderate
Hardware,Resolved,2023-07-06 13:13:24.843387226,2023-06-22 17:34:00,Beth Anglin,INC0000000200,employee,UK,Fred Luddy,Bud Richman,2023-07-06 13:13:24.843387226,Issue with the sound driver on workstation PC8,Hardware,2 - High
Hardware,Closed,2023-07-06 13:08:33.074641515,2023-06-23 12:47:00,Luke Wilson,INC0000000201,system,India,Beth Anglin,Bud Richman,2023-07-06 13:08:33.074641515,Problem with Cooling Fan,Hardware,2 - High
Hardware,Resolved,2023-06-29 22:17:23.746230748,2023-06-23 20:11:00,Howard Johnson,INC0000000202,system,Canada,Fred Luddy,ITIL User,2023-06-29 22:17:23.746230748,Hard drive failure on office desktop,Hardware,2 - High
Database,Resolved,2023-07-06 00:00:59.012006127,2023-06-25 04:50:00,Charlie Whitherspoon,INC0000000203,employee,UK,Charlie Whitherspoon,David Loo,2023-07-06 00:00:59.012006127,Unable to connect to SQL Database,Database,2 - High
Database,Closed,2023-07-01 09:46:55.866723604,2023-06-25 10:31:00,Howard Johnson,INC0000000204,admin,Australia,Luke Wilson,David Loo,2023-07-01 09:46:55.866723604,Database server error 550,Database,2 - High
Hardware,Resolved,2023-07-06 12:23:47.840976362,2023-06-25 22:45:00,Howard Johnson,INC0000000205,system,Australia,Howard Johnson,Don Goodliffe,2023-07-06 12:23:47.840976362,Printer348 is not responding,Hardware,2 - High
Hardware,Closed,2023-06-30 06:01:54.007909417,2023-06-26 06:56:00,Fred Luddy,INC0000000206,employee,Australia,Charlie Whitherspoon,David Loo,2023-06-30 06:01:54.007909417,Printer546 is not responding,Hardware,2 - High
Hardware,Closed,2023-07-09 14:14:29.904659016,2023-06-26 08:23:00,Charlie Whitherspoon,INC0000000207,admin,United States,Fred Luddy,ITIL User,2023-07-09 14:14:29.904659016,PC1023 is not starting,Hardware,1 - Critical
Hardware,Closed,2023-07-06 07:29:00.832219981,2023-06-26 17:38:00,Howard Johnson,INC0000000208,admin,Australia,Fred Luddy,Bud Richman,2023-07-06 07:29:00.832219981,Printer error at Printer848,Hardware,1 - Critical
Hardware,Resolved,2023-07-09 20:00:30.308403141,2023-06-27 10:20:00,Howard Johnson,INC0000000209,system,Australia,Luke Wilson,David Loo,2023-07-09 20:00:30.308403141,Printer546 in Sydney office is not working,Hardware,2 - High
Hardware,Resolved,2023-07-06 03:31:13.838619495,2023-06-27 21:41:00,Fred Luddy,INC0000000210,admin,UK,Howard Johnson,Don Goodliffe,2023-07-06 03:31:13.838619495,Issue with server SR654,Hardware,2 - High
Hardware,Resolved,2023-07-12 18:45:07.705046349,2023-06-28 11:02:00,Fred Luddy,INC0000000211,admin,Australia,Fred Luddy,David Loo,2023-07-12 18:45:07.705046349,Printer546 issue in Sydney office,Hardware,2 - High
Hardware,Closed,2023-07-06 00:45:36.251942561,2023-06-28 14:35:00,Beth Anglin,INC0000000212,system,India,Howard Johnson,David Loo,2023-07-06 00:45:36.251942561,Terminal343 is not working,Hardware,2 - High
Hardware,Closed,2023-06-30 23:29:55.851304419,2023-06-29 19:01:00,Charlie Whitherspoon,INC0000000213,system,Australia,Luke Wilson,David Loo,2023-06-30 23:29:55.851304419,Printer error at Printer679,Hardware,3 - Moderate
Network,Closed,2023-07-10 23:00:15.709745176,2023-07-02 07:35:00,Beth Anglin,INC0000000214,system,India,Luke Wilson,Bud Richman,2023-07-10 23:00:15.709745176,Unable to establish VPN connection,Network,2 - High
Hardware,Closed,2023-07-14 08:23:51.080019979,2023-07-03 06:45:00,Charlie Whitherspoon,INC0000000215,system,Australia,Charlie Whitherspoon,ITIL User,2023-07-14 08:23:51.080019979,Printer546 is not working!,Hardware,1 - Critical
Inquiry / Help,Closed,2023-07-15 22:29:05.785588895,2023-07-04 04:13:00,Luke Wilson,INC0000000216,system,UK,Charlie Whitherspoon,David Loo,2023-07-15 22:29:05.785588895,Inquiry regarding help with account access,Service Desk,3 - Moderate
Hardware,Resolved,2023-07-14 06:35:05.209399792,2023-07-04 13:46:00,Fred Luddy,INC0000000217,admin,Australia,Luke Wilson,ITIL User,2023-07-14 06:35:05.209399792,Printer fail - PrinterID::Printer546,Hardware,2 - High
Inquiry / Help,Resolved,2023-07-21 18:09:17.803746956,2023-07-07 04:36:00,Charlie Whitherspoon,INC0000000218,employee,India,Beth Anglin,Bud Richman,2023-07-21 18:09:17.803746956,Need assistance with software installation,Service Desk,3 - Moderate
Inquiry / Help,Resolved,2023-07-08 04:48:00.000000000,2023-07-07 04:48:00,Beth Anglin,INC0000000219,system,UK,Howard Johnson,David Loo,2023-07-08 04:48:00.000000000,Assistance needed with UK enquiry system,Service Desk,3 - Moderate
Network,Closed,2023-07-11 23:34:29.390060680,2023-07-07 05:58:00,Howard Johnson,INC0000000220,employee,UK,Howard Johnson,David Loo,2023-07-11 23:34:29.390060680,Internet connectivity issue in UK office,Network,2 - High
Hardware,Resolved,2023-07-13 16:19:33.649785697,2023-07-07 20:52:00,Charlie Whitherspoon,INC0000000221,employee,Canada,Beth Anglin,Bud Richman,2023-07-13 16:19:33.649785697,Server malfunction in Canada,Hardware,3 - Moderate
Hardware,Closed,2023-07-23 19:05:17.533035942,2023-07-08 00:31:00,Luke Wilson,INC0000000222,employee,Australia,Charlie Whitherspoon,ITIL User,2023-07-23 19:05:17.533035942,Printer malfunction detected on Printer546,Hardware,2 - High
Hardware,Resolved,2023-07-25 03:32:18.462401146,2023-07-09 03:39:00,Beth Anglin,INC0000000223,system,India,Howard Johnson,Bud Richman,2023-07-25 03:32:18.462401146,Computer not starting,Hardware,2 - High
Hardware,Closed,2023-07-26 17:51:52.767336231,2023-07-11 16:02:00,Luke Wilson,INC0000000224,admin,India,Beth Anglin,David Loo,2023-07-26 17:51:52.767336231,Laptop malfunction with ID233,Hardware,2 - High
Hardware,Resolved,2023-07-20 02:37:10.813279462,2023-07-11 18:42:00,Howard Johnson,INC0000000225,employee,UK,Howard Johnson,Bud Richman,2023-07-20 02:37:10.813279462,Phone681 is not responding,Hardware,2 - High
Hardware,Resolved,2023-07-27 12:30:15.368139102,2023-07-12 00:27:00,Charlie Whitherspoon,INC0000000226,admin,Australia,Howard Johnson,Bud Richman,2023-07-27 12:30:15.368139102,Printer422 is malfunctioning in Australia,Hardware,2 - High
Software,Closed,2023-07-19 14:54:49.403388921,2023-07-12 03:22:00,Luke Wilson,INC0000000227,employee,Australia,Beth Anglin,Don Goodliffe,2023-07-19 14:54:49.403388921,Error message on Software ABC,Software,3 - Moderate
Hardware,Resolved,2023-07-14 21:15:31.584390518,2023-07-12 05:50:00,Fred Luddy,INC0000000228,system,Australia,Fred Luddy,Don Goodliffe,2023-07-14 21:15:31.584390518,Printer546 is not working,Hardware,1 - Critical
Software,Resolved,2023-07-28 21:34:00.908307924,2023-07-14 21:27:00,Howard Johnson,INC0000000229,system,UK,Beth Anglin,ITIL User,2023-07-28 21:34:00.908307924,Slowness in running application XYZ,Software,3 - Moderate
Hardware,Resolved,2023-07-20 09:47:52.908236069,2023-07-15 12:17:00,Fred Luddy,INC0000000230,admin,Australia,Beth Anglin,ITIL User,2023-07-20 09:47:52.908236069,Issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-07-25 03:53:49.978687958,2023-07-15 14:09:00,Fred Luddy,INC0000000231,admin,Australia,Howard Johnson,Bud Richman,2023-07-25 03:53:49.978687958,Printer546 is not working properly.,Hardware,2 - High
Hardware,Resolved,2023-07-22 05:03:13.822074451,2023-07-16 10:58:00,Beth Anglin,INC0000000232,employee,Australia,Beth Anglin,Don Goodliffe,2023-07-22 05:03:13.822074451,Printer783 is not printing,Hardware,2 - High
Hardware,Closed,2023-07-26 01:50:52.068385147,2023-07-19 12:03:00,Luke Wilson,INC0000000233,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-07-26 01:50:52.068385147,Printer786 is not working,Hardware,1 - Critical
Inquiry / Help,Closed,2023-08-01 00:45:22.754376187,2023-07-20 12:12:00,Fred Luddy,INC0000000234,system,United States,Luke Wilson,Bud Richman,2023-08-01 00:45:22.754376187,Inquiry about missing functionalities,Service Desk,3 - Moderate
Hardware,Resolved,2023-07-23 16:38:46.547163481,2023-07-21 07:12:00,Howard Johnson,INC0000000235,admin,UK,Charlie Whitherspoon,Bud Richman,2023-07-23 16:38:46.547163481,Problem with office PC,Hardware,3 - Moderate
Hardware,Resolved,2023-07-25 23:13:55.734880101,2023-07-22 04:13:00,Charlie Whitherspoon,INC0000000236,employee,Australia,Beth Anglin,Don Goodliffe,2023-07-25 23:13:55.734880101,Printer546 - Not Printing is causing issues,Hardware,2 - High
Inquiry / Help,Resolved,2023-07-30 12:07:08.997531852,2023-07-22 16:29:00,Fred Luddy,INC0000000237,admin,United States,Charlie Whitherspoon,Bud Richman,2023-07-30 12:07:08.997531852,Need assistance with software installation,Service Desk,3 - Moderate
Inquiry / Help,Closed,2023-08-09 03:19:49.048508681,2023-07-22 22:39:00,Howard Johnson,INC0000000238,employee,United States,Beth Anglin,Bud Richman,2023-08-09 03:19:49.048508681,Need help with software installation,Service Desk,3 - Moderate
Hardware,Closed,2023-08-04 04:46:10.581661057,2023-07-22 23:48:00,Howard Johnson,INC0000000239,admin,Australia,Beth Anglin,Bud Richman,2023-08-04 04:46:10.581661057,Issue with Printer546 in Australia,Hardware,2 - High
Network,Closed,2023-07-31 00:33:13.437296119,2023-07-23 08:50:00,Beth Anglin,INC0000000240,admin,Australia,Howard Johnson,Don Goodliffe,2023-07-31 00:33:13.437296119,Network router behaving erratically,Network,3 - Moderate
Network,Resolved,2023-07-25 09:09:00.000000000,2023-07-24 09:09:00,Howard Johnson,INC0000000241,admin,India,Luke Wilson,Don Goodliffe,2023-07-25 09:09:00.000000000,Slow internet connectivity issues,Network,3 - Moderate
Network,Resolved,2023-07-31 04:33:45.303280610,2023-07-24 09:13:00,Beth Anglin,INC0000000242,admin,UK,Charlie Whitherspoon,Don Goodliffe,2023-07-31 04:33:45.303280610,Unable to connect to VPN,Network,2 - High
Hardware,Resolved,2023-08-11 14:17:08.329647264,2023-07-25 08:08:00,Beth Anglin,INC0000000243,system,Canada,Fred Luddy,David Loo,2023-08-11 14:17:08.329647264,Motherboard failure on company desktop,Hardware,2 - High
Software,Closed,2023-08-02 12:16:09.558065832,2023-07-25 20:00:00,Howard Johnson,INC0000000244,admin,Australia,Charlie Whitherspoon,ITIL User,2023-08-02 12:16:09.558065832,Error 404 on Software789,Software,2 - High
Inquiry / Help,Closed,2023-08-12 18:27:47.789421821,2023-07-26 06:53:00,Charlie Whitherspoon,INC0000000245,admin,Canada,Charlie Whitherspoon,Bud Richman,2023-08-12 18:27:47.789421821,Need assistance with software installation,Service Desk,3 - Moderate
Hardware,Closed,2023-08-02 04:32:04.560171158,2023-07-26 17:09:00,Beth Anglin,INC0000000246,system,Australia,Howard Johnson,David Loo,2023-08-02 04:32:04.560171158,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-07 06:13:36.125124469,2023-07-27 04:40:00,Howard Johnson,INC0000000247,system,Australia,Luke Wilson,Don Goodliffe,2023-08-07 06:13:36.125124469,Printer546 is not working,Hardware,2 - High
Hardware,Closed,2023-08-08 02:22:19.738512734,2023-07-27 08:18:00,Charlie Whitherspoon,INC0000000248,system,UK,Charlie Whitherspoon,Don Goodliffe,2023-08-08 02:22:19.738512734,UK laptop malfunctioning,Hardware,2 - High
Network,Closed,2023-08-08 20:25:25.735379947,2023-07-27 19:21:00,Fred Luddy,INC0000000249,system,United States,Beth Anglin,Bud Richman,2023-08-08 20:25:25.735379947,Network outage in United States office,Network,1 - Critical
Inquiry / Help,Closed,2023-08-04 22:43:36.252615961,2023-07-28 19:29:00,Charlie Whitherspoon,INC0000000250,admin,Canada,Luke Wilson,ITIL User,2023-08-04 22:43:36.252615961,Need assistance with VPN setup,Service Desk,3 - Moderate
Hardware,Closed,2023-08-07 18:20:23.668968040,2023-07-29 10:15:00,Luke Wilson,INC0000000251,employee,Australia,Luke Wilson,Don Goodliffe,2023-08-07 18:20:23.668968040,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-08-02 05:21:25.991706511,2023-07-29 11:39:00,Charlie Whitherspoon,INC0000000252,employee,Australia,Howard Johnson,ITIL User,2023-08-02 05:21:25.991706511,Printer error on Printer546,Hardware,2 - High
Software,Closed,2023-08-03 13:35:26.483807424,2023-07-30 09:49:00,Beth Anglin,INC0000000253,admin,Australia,Beth Anglin,David Loo,2023-08-03 13:35:26.483807424,MySQL database connection error on server AU120,Software,2 - High
Software,Closed,2023-08-11 16:02:37.684405305,2023-07-30 09:52:00,Fred Luddy,INC0000000254,employee,Australia,Charlie Whitherspoon,ITIL User,2023-08-11 16:02:37.684405305,Unable to update software on local machine,Software,2 - High
Hardware,Closed,2023-08-13 06:44:24.424288482,2023-07-30 17:08:00,Charlie Whitherspoon,INC0000000255,employee,UK,Beth Anglin,ITIL User,2023-08-13 06:44:24.424288482,Broken server needs replacement,Hardware,2 - High
Hardware,Closed,2023-08-02 05:44:00.000000000,2023-08-01 05:44:00,Fred Luddy,INC0000000256,employee,Australia,Beth Anglin,ITIL User,2023-08-02 05:44:00.000000000,Printer546 is not functioning correctly,Hardware,2 - High
Hardware,Resolved,2023-08-07 18:21:44.544015394,2023-08-01 11:34:00,Beth Anglin,INC0000000257,employee,Australia,Luke Wilson,David Loo,2023-08-07 18:21:44.544015394,Printer322 is malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-10 22:01:38.300764703,2023-08-01 13:22:00,Beth Anglin,INC0000000258,employee,Australia,Luke Wilson,David Loo,2023-08-10 22:01:38.300764703,Printer420 is not responding,Hardware,1 - Critical
Hardware,Resolved,2023-08-09 07:59:01.326042131,2023-08-02 07:41:00,Luke Wilson,INC0000000259,admin,Australia,Howard Johnson,Bud Richman,2023-08-09 07:59:01.326042131,Printer327 has stopped working in Australia,Hardware,1 - Critical
Hardware,Closed,2023-08-05 08:06:09.262346306,2023-08-02 14:46:00,Luke Wilson,INC0000000260,employee,India,Charlie Whitherspoon,Don Goodliffe,2023-08-05 08:06:09.262346306,Monitor display intermittent failure,Hardware,2 - High
Network,Closed,2023-08-04 08:39:00.000000000,2023-08-03 08:39:00,Fred Luddy,INC0000000261,employee,India,Howard Johnson,Don Goodliffe,2023-08-04 08:39:00.000000000,Unable to connect to server,Network,2 - High
Hardware,Resolved,2023-08-17 04:45:43.185739101,2023-08-03 16:41:00,Beth Anglin,INC0000000262,employee,Australia,Beth Anglin,Don Goodliffe,2023-08-17 04:45:43.185739101,Printer546 is not printing in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-04 18:56:00.000000000,2023-08-03 18:56:00,Fred Luddy,INC0000000263,employee,Australia,Luke Wilson,Don Goodliffe,2023-08-04 18:56:00.000000000,Printer789 is malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-14 09:36:00.295254938,2023-08-05 07:39:00,Howard Johnson,INC0000000264,admin,Australia,Charlie Whitherspoon,ITIL User,2023-08-14 09:36:00.295254938,Printer error at Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-07 09:44:00.000000000,2023-08-06 09:44:00,Beth Anglin,INC0000000265,employee,Australia,Howard Johnson,Bud Richman,2023-08-07 09:44:00.000000000,Printer546 in Australia location has a paper jam,Hardware,2 - High
Hardware,Closed,2023-08-15 14:03:57.099952165,2023-08-07 02:37:00,Howard Johnson,INC0000000266,employee,Australia,Charlie Whitherspoon,ITIL User,2023-08-15 14:03:57.099952165,Printer467 is out of service!,Hardware,2 - High
Hardware,Closed,2023-08-15 21:18:27.557222760,2023-08-08 09:29:00,Charlie Whitherspoon,INC0000000267,admin,Australia,Howard Johnson,Don Goodliffe,2023-08-15 21:18:27.557222760,Issue with Printer546 in Australia,Hardware,3 - Moderate
Hardware,Closed,2023-08-28 16:17:39.682367202,2023-08-09 04:10:00,Charlie Whitherspoon,INC0000000268,admin,Australia,Howard Johnson,Don Goodliffe,2023-08-28 16:17:39.682367202,Printer678 issue in Australia,Hardware,2 - High
Network,Closed,2023-08-10 06:30:11.927271898,2023-08-09 04:13:00,Charlie Whitherspoon,INC0000000269,admin,United States,Howard Johnson,ITIL User,2023-08-10 06:30:11.927271898,Unable to connect to VPN,Network,2 - High
Hardware,Closed,2023-08-19 00:17:36.874122878,2023-08-09 17:08:00,Luke Wilson,INC0000000270,system,Australia,Fred Luddy,Bud Richman,2023-08-19 00:17:36.874122878,Printer789 is not responding,Hardware,1 - Critical
Inquiry / Help,Closed,2023-08-20 02:50:00.481014067,2023-08-10 08:09:00,Fred Luddy,INC0000000271,employee,UK,Fred Luddy,ITIL User,2023-08-20 02:50:00.481014067,Need assistance with IT inquiry,Service Desk,3 - Moderate
Hardware,Closed,2023-08-24 03:39:08.172397201,2023-08-11 04:15:00,Luke Wilson,INC0000000272,employee,Australia,Fred Luddy,ITIL User,2023-08-24 03:39:08.172397201,Printer546 is not printing in Australia,Hardware,1 - Critical
Software,Closed,2023-08-13 06:41:18.526534971,2023-08-11 09:04:00,Charlie Whitherspoon,INC0000000273,admin,UK,Beth Anglin,David Loo,2023-08-13 06:41:18.526534971,Software Issue: Error while loading application on VM,Software,3 - Moderate
Hardware,Closed,2023-08-18 23:36:22.191419882,2023-08-12 03:28:00,Luke Wilson,INC0000000274,system,Australia,Charlie Whitherspoon,David Loo,2023-08-18 23:36:22.191419882,Printer546 is not working,Hardware,3 - Moderate
Hardware,Resolved,2023-08-13 15:36:00.000000000,2023-08-12 15:36:00,Howard Johnson,INC0000000275,admin,Australia,Fred Luddy,Bud Richman,2023-08-13 15:36:00.000000000,Printer546 is not functioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-19 05:22:39.220366354,2023-08-13 08:04:00,Luke Wilson,INC0000000276,system,Australia,Beth Anglin,Don Goodliffe,2023-08-19 05:22:39.220366354,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-08-17 17:26:24.730681330,2023-08-14 09:58:00,Howard Johnson,INC0000000277,system,Australia,Beth Anglin,ITIL User,2023-08-17 17:26:24.730681330,Printer546 Error in Australia,Hardware,3 - Moderate
Hardware,Resolved,2023-08-21 08:48:34.847604103,2023-08-15 20:03:00,Beth Anglin,INC0000000278,employee,Australia,Fred Luddy,ITIL User,2023-08-21 08:48:34.847604103,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Closed,2023-08-22 04:24:28.410211673,2023-08-16 19:14:00,Fred Luddy,INC0000000279,system,Australia,Beth Anglin,Don Goodliffe,2023-08-22 04:24:28.410211673,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-25 09:49:36.214757254,2023-08-17 11:38:00,Luke Wilson,INC0000000280,admin,Australia,Charlie Whitherspoon,David Loo,2023-08-25 09:49:36.214757254,Printer issue with Printer546,Hardware,1 - Critical
Hardware,Closed,2023-08-19 10:57:00.000000000,2023-08-18 10:57:00,Fred Luddy,INC0000000281,admin,Australia,Charlie Whitherspoon,ITIL User,2023-08-19 10:57:00.000000000,Issue with Printer546,Hardware,1 - Critical
Database,Closed,2023-08-23 19:40:27.266944172,2023-08-19 12:57:00,Howard Johnson,INC0000000282,system,UK,Howard Johnson,Bud Richman,2023-08-23 19:40:27.266944172,Connection issue with UK_DB47 Database,Database,2 - High
Hardware,Closed,2023-08-24 00:59:37.177124394,2023-08-20 08:09:00,Charlie Whitherspoon,INC0000000283,employee,Australia,Howard Johnson,David Loo,2023-08-24 00:59:37.177124394,Printer678 malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-26 09:29:01.912064757,2023-08-20 08:38:00,Fred Luddy,INC0000000284,employee,Australia,Beth Anglin,ITIL User,2023-08-26 09:29:01.912064757,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-08-24 03:28:09.603360173,2023-08-20 18:16:00,Luke Wilson,INC0000000285,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-08-24 03:28:09.603360173,Printer546 is failing,Hardware,1 - Critical
Inquiry / Help,Closed,2023-08-26 15:36:56.981753690,2023-08-21 07:17:00,Howard Johnson,INC0000000286,admin,India,Fred Luddy,Bud Richman,2023-08-26 15:36:56.981753690,Need help with software installation,Service Desk,3 - Moderate
Hardware,Closed,2023-09-05 02:07:43.113682721,2023-08-21 07:38:00,Howard Johnson,INC0000000287,admin,United States,Howard Johnson,David Loo,2023-09-05 02:07:43.113682721,Hardware issue with the CPU overheating,Hardware,1 - Critical
Database,Resolved,2023-08-22 19:11:00.000000000,2023-08-21 19:11:00,Charlie Whitherspoon,INC0000000288,employee,UK,Beth Anglin,David Loo,2023-08-22 19:11:00.000000000,Error detected in Database system,Database,1 - Critical
Network,Closed,2023-08-26 16:09:36.942939516,2023-08-22 03:19:00,Fred Luddy,INC0000000289,admin,Australia,Beth Anglin,Bud Richman,2023-08-26 16:09:36.942939516,"Network connection issue, Australia",Network,2 - High
Hardware,Closed,2023-08-25 07:22:00.000000000,2023-08-24 07:22:00,Luke Wilson,INC0000000290,admin,Australia,Charlie Whitherspoon,David Loo,2023-08-25 07:22:00.000000000,Printer546 is offline,Hardware,2 - High
Hardware,Closed,2023-09-03 18:58:33.803118210,2023-08-25 12:10:00,Fred Luddy,INC0000000291,admin,Australia,Howard Johnson,David Loo,2023-09-03 18:58:33.803118210,Printer489 has a paper jam,Hardware,2 - High
Network,Closed,2023-08-30 14:14:08.283969923,2023-08-25 22:41:00,Charlie Whitherspoon,INC0000000292,employee,UK,Luke Wilson,Bud Richman,2023-08-30 14:14:08.283969923,Losing connectivity frequently,Network,2 - High
Database,Resolved,2023-08-27 03:03:00.000000000,2023-08-26 03:03:00,Beth Anglin,INC0000000293,admin,UK,Luke Wilson,ITIL User,2023-08-27 03:03:00.000000000,Issue with SQL Server783,Database,2 - High
Database,Closed,2023-08-30 13:49:54.648995923,2023-08-27 21:14:00,Fred Luddy,INC0000000294,system,Canada,Fred Luddy,Don Goodliffe,2023-08-30 13:49:54.648995923,Unable to connect to Database DB4434,Database,2 - High
Database,Closed,2023-09-01 14:19:29.165134519,2023-08-28 16:06:00,Fred Luddy,INC0000000295,employee,Australia,Luke Wilson,ITIL User,2023-09-01 14:19:29.165134519,Database error on SQL server,Database,2 - High
Hardware,Closed,2023-08-31 15:44:00.000000000,2023-08-30 15:44:00,Fred Luddy,INC0000000296,system,Australia,Howard Johnson,ITIL User,2023-08-31 15:44:00.000000000,Printer546 is not working,Hardware,1 - Critical
Hardware,Closed,2023-09-07 23:02:26.238518168,2023-08-31 14:06:00,Luke Wilson,INC0000000297,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-09-07 23:02:26.238518168,Printer392 is constantly jamming,Hardware,2 - High
Hardware,Resolved,2023-09-07 09:17:08.466232846,2023-09-02 01:15:00,Beth Anglin,INC0000000298,employee,Australia,Fred Luddy,ITIL User,2023-09-07 09:17:08.466232846,Printer786 malfunctioning,Hardware,1 - Critical
Hardware,Closed,2023-09-03 02:19:00.000000000,2023-09-02 02:19:00,Howard Johnson,INC0000000299,employee,India,Luke Wilson,David Loo,2023-09-03 02:19:00.000000000,Issue with motherboard in workstation DSK789,Hardware,2 - High
Software,Resolved,2023-09-11 18:47:05.423433239,2023-09-02 03:20:00,Luke Wilson,INC0000000300,system,UK,Fred Luddy,Bud Richman,2023-09-11 18:47:05.423433239,Error with billing software,Software,2 - High
Hardware,Closed,2023-09-14 16:03:56.241021820,2023-09-03 07:56:00,Charlie Whitherspoon,INC0000000301,system,Australia,Howard Johnson,ITIL User,2023-09-14 16:03:56.241021820,Printer567 is not responding,Hardware,2 - High
Hardware,Closed,2023-09-13 05:14:51.293532720,2023-09-03 12:21:00,Charlie Whitherspoon,INC0000000302,employee,Australia,Fred Luddy,Bud Richman,2023-09-13 05:14:51.293532720,Printer546 - printing issue in Australia,Hardware,2 - High
Hardware,Closed,2023-09-13 13:44:32.848563603,2023-09-03 15:48:00,Fred Luddy,INC0000000303,system,India,Howard Johnson,David Loo,2023-09-13 13:44:32.848563603,Bad sector on Hard Disk in desktop model ID E0395,Hardware,3 - Moderate
Hardware,Resolved,2023-09-16 03:46:06.609216047,2023-09-04 16:00:00,Fred Luddy,INC0000000304,admin,Australia,Luke Wilson,Bud Richman,2023-09-16 03:46:06.609216047,Printer failure on Printer546,Hardware,1 - Critical
Hardware,Closed,2023-09-15 01:07:41.823641770,2023-09-04 18:36:00,Luke Wilson,INC0000000305,system,UK,Charlie Whitherspoon,ITIL User,2023-09-15 01:07:41.823641770,Issue with desktop workstation 3F45,Hardware,2 - High
Hardware,Closed,2023-09-13 23:47:44.874072603,2023-09-06 12:24:00,Luke Wilson,INC0000000306,admin,United States,Charlie Whitherspoon,Don Goodliffe,2023-09-13 23:47:44.874072603,Server123 has crashed,Hardware,1 - Critical
Network,Resolved,2023-09-13 04:40:34.280556892,2023-09-07 03:40:00,Howard Johnson,INC0000000307,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-09-13 04:40:34.280556892,Network outage in Australia,Network,1 - Critical
Database,Resolved,2023-09-20 04:57:50.969058643,2023-09-07 17:44:00,Luke Wilson,INC0000000308,employee,United States,Charlie Whitherspoon,ITIL User,2023-09-20 04:57:50.969058643,Unable to access client database on Oracle,Database,2 - High
Hardware,Resolved,2023-09-13 00:09:56.020598186,2023-09-08 07:01:00,Luke Wilson,INC0000000309,system,Australia,Howard Johnson,Bud Richman,2023-09-13 00:09:56.020598186,Printer546 in Australia is not working,Hardware,2 - High
Hardware,Resolved,2023-09-13 01:47:32.680016461,2023-09-08 17:14:00,Howard Johnson,INC0000000310,admin,Canada,Beth Anglin,Bud Richman,2023-09-13 01:47:32.680016461,Workstation CPU Overheating,Hardware,2 - High
Hardware,Resolved,2023-09-17 17:36:33.312203552,2023-09-11 18:57:00,Beth Anglin,INC0000000311,admin,Australia,Beth Anglin,Don Goodliffe,2023-09-17 17:36:33.312203552,Issue with Printer546 in Australia,Hardware,2 - High
Database,Closed,2023-09-22 23:55:17.560026848,2023-09-12 15:43:00,Luke Wilson,INC0000000312,system,United States,Howard Johnson,Don Goodliffe,2023-09-22 23:55:17.560026848,Database Error ID382 - System Slowdown,Database,2 - High
Database,Closed,2023-09-18 08:09:07.717459166,2023-09-13 03:14:00,Howard Johnson,INC0000000313,system,UK,Charlie Whitherspoon,ITIL User,2023-09-18 08:09:07.717459166,Error loading Database267 in the UK office,Database,2 - High
Hardware,Resolved,2023-09-18 19:43:08.637023310,2023-09-13 23:38:00,Luke Wilson,INC0000000314,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-09-18 19:43:08.637023310,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-09-28 01:25:23.074702845,2023-09-14 10:29:00,Charlie Whitherspoon,INC0000000315,admin,Canada,Luke Wilson,Bud Richman,2023-09-28 01:25:23.074702845,Server Crash on machine233,Hardware,1 - Critical
Database,Closed,2023-09-16 11:23:21.172473709,2023-09-14 10:58:00,Fred Luddy,INC0000000316,admin,Australia,Howard Johnson,Bud Richman,2023-09-16 11:23:21.172473709,Error in Database connectivity,Database,2 - High
Hardware,Closed,2023-09-21 01:28:06.686513687,2023-09-14 13:00:00,Luke Wilson,INC0000000317,admin,Australia,Charlie Whitherspoon,ITIL User,2023-09-21 01:28:06.686513687,Printer546 issue in Australia,Hardware,2 - High
Inquiry / Help,Closed,2023-09-15 15:54:00.000000000,2023-09-14 15:54:00,Beth Anglin,INC0000000318,employee,Australia,Luke Wilson,David Loo,2023-09-15 15:54:00.000000000,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-09-23 18:17:16.716938240,2023-09-15 05:28:00,Charlie Whitherspoon,INC0000000319,system,Australia,Charlie Whitherspoon,Don Goodliffe,2023-09-23 18:17:16.716938240,Printer546 in Australia experiencing issues,Hardware,1 - Critical
Software,Closed,2023-09-20 20:58:46.751153395,2023-09-16 09:18:00,Fred Luddy,INC0000000320,system,Canada,Fred Luddy,David Loo,2023-09-20 20:58:46.751153395,Performance issues with Software123,Software,3 - Moderate
Hardware,Closed,2023-09-22 13:11:16.460337579,2023-09-16 09:20:00,Fred Luddy,INC0000000321,admin,Australia,Howard Johnson,ITIL User,2023-09-22 13:11:16.460337579,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-09-30 16:57:13.076218110,2023-09-18 03:29:00,Charlie Whitherspoon,INC0000000322,employee,United States,Beth Anglin,Don Goodliffe,2023-09-30 16:57:13.076218110,Server failure for US node,Hardware,1 - Critical
Network,Closed,2023-09-22 15:44:42.056556368,2023-09-19 03:45:00,Beth Anglin,INC0000000323,employee,United States,Luke Wilson,Bud Richman,2023-09-22 15:44:42.056556368,Internet connection problem in the United States,Network,2 - High
Hardware,Closed,2023-10-05 10:37:47.028545047,2023-09-19 08:44:00,Fred Luddy,INC0000000324,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-05 10:37:47.028545047,Printer546 is having issues,Hardware,2 - High
Hardware,Resolved,2023-10-03 08:14:22.675801438,2023-09-20 06:22:00,Luke Wilson,INC0000000325,system,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-03 08:14:22.675801438,The Printer546 in Australia is not working properly,Hardware,2 - High
Hardware,Closed,2023-09-22 07:03:43.180128742,2023-09-20 20:36:00,Luke Wilson,INC0000000326,system,United States,Charlie Whitherspoon,David Loo,2023-09-22 07:03:43.180128742,Server832 failure at the data center,Hardware,1 - Critical
Hardware,Resolved,2023-10-05 14:06:46.265722782,2023-09-21 05:32:00,Beth Anglin,INC0000000327,admin,United States,Charlie Whitherspoon,Don Goodliffe,2023-10-05 14:06:46.265722782,Monitor345 not functioning,Hardware,2 - High
Hardware,Resolved,2023-09-28 10:20:40.858388369,2023-09-21 14:49:00,Howard Johnson,INC0000000328,employee,UK,Luke Wilson,Don Goodliffe,2023-09-28 10:20:40.858388369,Issue with loading up laptop model L-914,Hardware,2 - High
Network,Closed,2023-09-22 21:14:00.000000000,2023-09-21 21:14:00,Beth Anglin,INC0000000329,system,India,Howard Johnson,Don Goodliffe,2023-09-22 21:14:00.000000000,Network connectivity issue,Network,3 - Moderate
Hardware,Closed,2023-10-06 07:39:16.761597562,2023-09-21 23:53:00,Fred Luddy,INC0000000330,system,UK,Charlie Whitherspoon,David Loo,2023-10-06 07:39:16.761597562,Failed Hard Disk Drive on WorkstationUK786,Hardware,2 - High
Hardware,Closed,2023-10-05 14:59:20.783399866,2023-09-24 10:56:00,Fred Luddy,INC0000000331,system,Canada,Charlie Whitherspoon,David Loo,2023-10-05 14:59:20.783399866,Desktop PC not starting up,Hardware,2 - High
Database,Closed,2023-10-03 08:53:36.796709606,2023-09-24 13:55:00,Howard Johnson,INC0000000332,employee,UK,Fred Luddy,David Loo,2023-10-03 08:53:36.796709606,Error detected in Database6543,Database,2 - High
Hardware,Closed,2023-09-26 02:31:00.000000000,2023-09-25 02:31:00,Beth Anglin,INC0000000333,admin,Australia,Beth Anglin,David Loo,2023-09-26 02:31:00.000000000,Printer768 in Australia is malfunctioning,Hardware,2 - High
Hardware,Resolved,2023-10-02 19:11:48.163774968,2023-09-25 19:21:00,Luke Wilson,INC0000000334,employee,Australia,Charlie Whitherspoon,David Loo,2023-10-02 19:11:48.163774968,Printer988 is not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-09-26 20:40:00.000000000,2023-09-25 20:40:00,Howard Johnson,INC0000000335,employee,Australia,Luke Wilson,ITIL User,2023-09-26 20:40:00.000000000,Printer001 is not working,Hardware,2 - High
Hardware,Closed,2023-09-28 19:04:36.066288946,2023-09-25 20:56:00,Luke Wilson,INC0000000336,admin,Australia,Howard Johnson,Don Goodliffe,2023-09-28 19:04:36.066288946,Printer546 is not printing in Australia,Hardware,1 - Critical
Database,Resolved,2023-10-01 22:54:51.030860190,2023-09-26 00:01:00,Luke Wilson,INC0000000337,admin,India,Howard Johnson,David Loo,2023-10-01 22:54:51.030860190,Database Server Instance Performance Issue,Database,2 - High
Hardware,Closed,2023-09-27 06:11:00.000000000,2023-09-26 06:11:00,Charlie Whitherspoon,INC0000000338,system,United States,Charlie Whitherspoon,David Loo,2023-09-27 06:11:00.000000000,Desktop PC524 sudden shutdown,Hardware,2 - High
Hardware,Closed,2023-10-02 04:18:49.766694358,2023-09-27 00:04:00,Charlie Whitherspoon,INC0000000339,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-02 04:18:49.766694358,Printer855 is not functioning properly,Hardware,2 - High
Inquiry / Help,Resolved,2023-10-10 20:23:44.798714886,2023-09-27 23:08:00,Howard Johnson,INC0000000340,system,India,Charlie Whitherspoon,Don Goodliffe,2023-10-10 20:23:44.798714886,Inquiry about software installation,Service Desk,2 - High
Network,Closed,2023-10-02 20:53:30.682718416,2023-09-28 01:57:00,Charlie Whitherspoon,INC0000000341,admin,India,Luke Wilson,Don Goodliffe,2023-10-02 20:53:30.682718416,Network connectivity issue in India,Network,2 - High
Hardware,Resolved,2023-10-12 20:28:38.706928972,2023-09-28 13:16:00,Beth Anglin,INC0000000342,system,UK,Luke Wilson,David Loo,2023-10-12 20:28:38.706928972,Hard drive failure on Desktop577,Hardware,2 - High
Hardware,Resolved,2023-09-30 03:37:15.453671612,2023-09-29 02:59:00,Fred Luddy,INC0000000343,admin,Australia,Luke Wilson,Don Goodliffe,2023-09-30 03:37:15.453671612,Printer issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-10-08 04:30:10.854895991,2023-09-30 07:14:00,Howard Johnson,INC0000000344,employee,Australia,Beth Anglin,ITIL User,2023-10-08 04:30:10.854895991,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Closed,2023-10-01 17:15:12.850603255,2023-09-30 14:37:00,Luke Wilson,INC0000000345,admin,Australia,Fred Luddy,David Loo,2023-10-01 17:15:12.850603255,Printer546 is malfunctioning in Australia,Hardware,2 - High
Inquiry / Help,Closed,2023-10-10 07:28:02.225169681,2023-10-01 18:20:00,Luke Wilson,INC0000000346,system,India,Beth Anglin,ITIL User,2023-10-10 07:28:02.225169681,Inquiry on Software Installation Guide,Service Desk,3 - Moderate
Hardware,Resolved,2023-10-11 11:31:18.203048562,2023-10-01 20:05:00,Luke Wilson,INC0000000347,admin,Australia,Charlie Whitherspoon,ITIL User,2023-10-11 11:31:18.203048562,Printer324 in Australia is not functioning properly,Hardware,3 - Moderate
Hardware,Resolved,2023-10-03 01:05:00.000000000,2023-10-02 01:05:00,Howard Johnson,INC0000000348,admin,Australia,Beth Anglin,David Loo,2023-10-03 01:05:00.000000000,Issue with Printer874 in Australia,Hardware,2 - High
Hardware,Closed,2023-10-16 11:37:53.443608066,2023-10-02 20:23:00,Luke Wilson,INC0000000349,employee,United States,Luke Wilson,Don Goodliffe,2023-10-16 11:37:53.443608066,Hard drive failure on workstation,Hardware,2 - High
Hardware,Closed,2023-10-08 05:16:54.012585598,2023-10-03 07:12:00,Fred Luddy,INC0000000350,employee,Australia,Howard Johnson,Bud Richman,2023-10-08 05:16:54.012585598,Printer546 has a paper jam,Hardware,3 - Moderate
Hardware,Closed,2023-10-07 15:02:09.446606967,2023-10-03 08:47:00,Beth Anglin,INC0000000351,admin,Australia,Fred Luddy,Bud Richman,2023-10-07 15:02:09.446606967,Printer error with Printer7 (Australia),Hardware,2 - High
Hardware,Resolved,2023-10-10 07:54:06.270667738,2023-10-03 11:29:00,Beth Anglin,INC0000000352,admin,Australia,Charlie Whitherspoon,David Loo,2023-10-10 07:54:06.270667738,Printer436 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-10-07 04:57:07.243553547,2023-10-03 14:29:00,Howard Johnson,INC0000000353,system,Australia,Howard Johnson,David Loo,2023-10-07 04:57:07.243553547,Printer899 is not functioning properly,Hardware,1 - Critical
Hardware,Resolved,2023-10-11 14:36:28.517445744,2023-10-04 21:50:00,Howard Johnson,INC0000000354,admin,Australia,Fred Luddy,ITIL User,2023-10-11 14:36:28.517445744,Printer damage issue with Printer7,Hardware,2 - High
Database,Closed,2023-10-08 21:29:55.684306333,2023-10-05 06:17:00,Beth Anglin,INC0000000355,employee,UK,Luke Wilson,ITIL User,2023-10-08 21:29:55.684306333,Unable to establish connection to Database354,Database,2 - High
Database,Resolved,2023-10-11 12:19:52.993926660,2023-10-05 12:36:00,Luke Wilson,INC0000000356,employee,India,Charlie Whitherspoon,Bud Richman,2023-10-11 12:19:52.993926660,Unable to connect to Database Server DB204,Database,1 - Critical
Hardware,Closed,2023-10-09 10:00:05.170032833,2023-10-06 14:02:00,Beth Anglin,INC0000000357,admin,UK,Fred Luddy,David Loo,2023-10-09 10:00:05.170032833,Mouse malfunction in UK,Hardware,3 - Moderate
Software,Resolved,2023-10-10 08:31:35.983826188,2023-10-07 19:05:00,Luke Wilson,INC0000000358,employee,UK,Howard Johnson,Bud Richman,2023-10-10 08:31:35.983826188,Software crash on workstation UK567,Software,2 - High
Software,Resolved,2023-10-09 09:10:00.000000000,2023-10-08 09:10:00,Fred Luddy,INC0000000359,employee,Canada,Charlie Whitherspoon,ITIL User,2023-10-09 09:10:00.000000000,Cannot install the latest software update,Software,3 - Moderate
Software,Resolved,2023-10-18 20:50:35.137819655,2023-10-08 10:24:00,Beth Anglin,INC0000000360,admin,Canada,Fred Luddy,Bud Richman,2023-10-18 20:50:35.137819655,Unable to update the database in Accounting Software,Software,3 - Moderate
Software,Resolved,2023-10-24 10:20:11.744461099,2023-10-09 03:23:00,Beth Anglin,INC0000000361,system,Australia,Howard Johnson,Don Goodliffe,2023-10-24 10:20:11.744461099,An issue with Software56 in Australia,Software,3 - Moderate
Software,Resolved,2023-10-16 08:15:55.096916626,2023-10-09 19:05:00,Charlie Whitherspoon,INC0000000362,employee,India,Fred Luddy,David Loo,2023-10-16 08:15:55.096916626,Software update failed on station456,Software,2 - High
Hardware,Closed,2023-10-18 13:41:25.546404143,2023-10-10 09:43:00,Luke Wilson,INC0000000363,system,India,Fred Luddy,Bud Richman,2023-10-18 13:41:25.546404143,Monitor123 is not displaying correctly,Hardware,2 - High
Hardware,Closed,2023-10-14 07:51:41.450443462,2023-10-11 11:15:00,Beth Anglin,INC0000000364,admin,UK,Beth Anglin,Bud Richman,2023-10-14 07:51:41.450443462,Keyboard malfunction for desktop system D255X,Hardware,2 - High
Hardware,Closed,2023-10-16 08:25:44.792483730,2023-10-11 14:14:00,Luke Wilson,INC0000000365,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-16 08:25:44.792483730,The printer Printer546 in Australia has a paper jam,Hardware,2 - High
Inquiry / Help,Resolved,2023-10-12 19:50:00.000000000,2023-10-11 19:50:00,Charlie Whitherspoon,INC0000000366,admin,Canada,Luke Wilson,Don Goodliffe,2023-10-12 19:50:00.000000000,Unresolved inquiry regarding software assistance,Service Desk,3 - Moderate
Hardware,Resolved,2023-10-14 14:32:43.560111853,2023-10-12 01:24:00,Charlie Whitherspoon,INC0000000367,admin,United States,Luke Wilson,Don Goodliffe,2023-10-14 14:32:43.560111853,Mouse not functioning,Hardware,2 - High
Software,Closed,2023-10-14 10:07:06.909703281,2023-10-12 03:06:00,Charlie Whitherspoon,INC0000000368,system,UK,Fred Luddy,David Loo,2023-10-14 10:07:06.909703281,Software update failed on workstation,Software,2 - High
Hardware,Closed,2023-10-16 04:30:10.679168966,2023-10-12 20:39:00,Charlie Whitherspoon,INC0000000369,admin,India,Luke Wilson,Bud Richman,2023-10-16 04:30:10.679168966,Critical server issue with hardware,Hardware,1 - Critical
Hardware,Closed,2023-10-27 12:35:42.247430186,2023-10-13 09:01:00,Luke Wilson,INC0000000370,system,Australia,Luke Wilson,ITIL User,2023-10-27 12:35:42.247430186,Printer error on Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-10-18 21:50:20.165772966,2023-10-14 19:37:00,Fred Luddy,INC0000000371,admin,Australia,Fred Luddy,Bud Richman,2023-10-18 21:50:20.165772966,Printer error on Printer546,Hardware,2 - High
Software,Resolved,2023-10-28 17:01:26.639036991,2023-10-15 00:02:00,Charlie Whitherspoon,INC0000000372,admin,Canada,Howard Johnson,Bud Richman,2023-10-28 17:01:26.639036991,Application XYZ failed to update,Software,2 - High
Hardware,Resolved,2023-10-21 05:30:42.585855096,2023-10-15 00:53:00,Howard Johnson,INC0000000373,admin,Australia,Beth Anglin,Bud Richman,2023-10-21 05:30:42.585855096,Printer549 is not working in Australia,Hardware,2 - High
Hardware,Closed,2023-10-20 04:35:01.141400836,2023-10-15 17:23:00,Luke Wilson,INC0000000374,employee,United States,Howard Johnson,Bud Richman,2023-10-20 04:35:01.141400836,US Server failure,Hardware,1 - Critical
Hardware,Closed,2023-10-19 02:19:42.091067289,2023-10-16 14:21:00,Charlie Whitherspoon,INC0000000375,admin,Australia,Beth Anglin,ITIL User,2023-10-19 02:19:42.091067289,Printer795 malfunctioning in Sydney office,Hardware,2 - High
Hardware,Resolved,2023-10-21 17:05:49.162145411,2023-10-16 16:55:00,Beth Anglin,INC0000000376,admin,Australia,Beth Anglin,Bud Richman,2023-10-21 17:05:49.162145411,Printer546 is not responding,Hardware,2 - High
Hardware,Resolved,2023-10-18 00:52:00.000000000,2023-10-17 00:52:00,Charlie Whitherspoon,INC0000000377,employee,Australia,Beth Anglin,ITIL User,2023-10-18 00:52:00.000000000,Printer failure - Printer546,Hardware,2 - High
Inquiry / Help,Resolved,2023-10-25 19:50:20.337280678,2023-10-20 02:34:00,Luke Wilson,INC0000000378,admin,India,Luke Wilson,Don Goodliffe,2023-10-25 19:50:20.337280678,Unable to access application from my end,Service Desk,2 - High
Software,Closed,2023-10-29 06:16:49.729720000,2023-10-21 03:48:00,Beth Anglin,INC0000000379,admin,India,Luke Wilson,David Loo,2023-10-29 06:16:49.729720000,Adobe Photoshop application is not responding,Software,2 - High
Network,Closed,2023-10-30 03:46:43.553522312,2023-10-22 17:17:00,Charlie Whitherspoon,INC0000000380,system,Canada,Beth Anglin,ITIL User,2023-10-30 03:46:43.553522312,Unable to connect to network,Network,2 - High
Database,Closed,2023-10-27 01:49:16.402277796,2023-10-23 01:08:00,Fred Luddy,INC0000000381,system,UK,Charlie Whitherspoon,Bud Richman,2023-10-27 01:49:16.402277796,Unable to connect to Database from UK location,Database,1 - Critical
Software,Closed,2023-10-30 13:55:51.015143360,2023-10-23 14:06:00,Beth Anglin,INC0000000382,admin,India,Luke Wilson,Don Goodliffe,2023-10-30 13:55:51.015143360,Error while installing new software,Software,3 - Moderate
Database,Resolved,2023-10-31 00:43:50.133149704,2023-10-24 02:28:00,Beth Anglin,INC0000000383,employee,United States,Beth Anglin,David Loo,2023-10-31 00:43:50.133149704,Error in SQL server update,Database,2 - High
Hardware,Closed,2023-11-06 00:05:08.518186417,2023-10-24 20:18:00,Beth Anglin,INC0000000384,employee,Australia,Howard Johnson,ITIL User,2023-11-06 00:05:08.518186417,Printer 546 is not functioning properly in Australia,Hardware,1 - Critical
Network,Closed,2023-11-02 19:10:09.135343415,2023-10-25 03:39:00,Luke Wilson,INC0000000385,admin,UK,Howard Johnson,ITIL User,2023-11-02 19:10:09.135343415,Cannot connect to UK server,Network,2 - High
Hardware,Closed,2023-10-31 10:15:16.995034613,2023-10-25 05:06:00,Charlie Whitherspoon,INC0000000386,admin,Australia,Beth Anglin,Don Goodliffe,2023-10-31 10:15:16.995034613,Printer473 is not responding,Hardware,1 - Critical
Hardware,Closed,2023-11-09 09:27:41.299495824,2023-10-26 10:39:00,Howard Johnson,INC0000000387,admin,Australia,Howard Johnson,David Loo,2023-11-09 09:27:41.299495824,Printer546 is not working,Hardware,2 - High
Hardware,Resolved,2023-11-02 21:31:23.289304071,2023-10-26 19:39:00,Beth Anglin,INC0000000388,admin,Australia,Howard Johnson,ITIL User,2023-11-02 21:31:23.289304071,Printer356 in Australia is not responding,Hardware,1 - Critical
Hardware,Closed,2023-11-09 01:36:23.094504250,2023-10-26 20:51:00,Beth Anglin,INC0000000389,admin,Australia,Fred Luddy,Bud Richman,2023-11-09 01:36:23.094504250,Printer546 has a paper jam,Hardware,2 - High
Hardware,Resolved,2023-11-04 10:27:01.152081419,2023-10-27 23:13:00,Charlie Whitherspoon,INC0000000390,employee,Australia,Beth Anglin,David Loo,2023-11-04 10:27:01.152081419,Printer546 is not working properly,Hardware,2 - High
Network,Resolved,2023-11-07 22:41:41.858766805,2023-10-28 04:24:00,Fred Luddy,INC0000000391,system,United States,Howard Johnson,David Loo,2023-11-07 22:41:41.858766805,Network outage in server room,Network,2 - High
Hardware,Resolved,2023-11-04 00:17:56.334785377,2023-10-29 03:27:00,Howard Johnson,INC0000000392,employee,Australia,Howard Johnson,David Loo,2023-11-04 00:17:56.334785377,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Closed,2023-11-14 14:50:37.041296707,2023-10-29 03:41:00,Howard Johnson,INC0000000393,employee,Canada,Howard Johnson,Bud Richman,2023-11-14 14:50:37.041296707,PC453 failure,Hardware,2 - High
Inquiry / Help,Resolved,2023-11-11 05:32:19.072152631,2023-10-29 14:02:00,Beth Anglin,INC0000000394,employee,Australia,Luke Wilson,ITIL User,2023-11-11 05:32:19.072152631,Printer546 is not working properly in Australia,Hardware,1 - Critical
Inquiry / Help,Resolved,2023-11-01 13:29:20.811811166,2023-10-29 17:52:00,Beth Anglin,INC0000000395,employee,UK,Beth Anglin,David Loo,2023-11-01 13:29:20.811811166,Need help with navigating the software,Service Desk,3 - Moderate
Hardware,Resolved,2023-10-30 18:57:00.000000000,2023-10-29 18:57:00,Howard Johnson,INC0000000396,employee,United States,Fred Luddy,ITIL User,2023-10-30 18:57:00.000000000,The Desktop PC7302 doesn't power on,Hardware,1 - Critical
Database,Resolved,2023-11-12 08:10:38.248010764,2023-10-31 23:16:00,Luke Wilson,INC0000000397,system,United States,Beth Anglin,Don Goodliffe,2023-11-12 08:10:38.248010764,SQL Error on Server DB4,Database,2 - High
Hardware,Resolved,2023-11-03 11:52:00.000000000,2023-11-02 11:52:00,Howard Johnson,INC0000000398,employee,Australia,Beth Anglin,David Loo,2023-11-03 11:52:00.000000000,Printer546 is not working,Hardware,1 - Critical
Inquiry / Help,Resolved,2023-11-22 14:54:17.505991208,2023-11-02 12:42:00,Luke Wilson,INC0000000399,system,UK,Charlie Whitherspoon,Don Goodliffe,2023-11-22 14:54:17.505991208,Need assistance with account settings,Service Desk,3 - Moderate
Hardware,Resolved,2023-11-19 08:35:26.721892000,2023-11-03 09:56:00,Fred Luddy,INC0000000400,system,Australia,Beth Anglin,ITIL User,2023-11-19 08:35:26.721892000,Printer542 in Australia is malfunctioning,Hardware,2 - High
Hardware,Resolved,2023-11-07 04:08:46.640926620,2023-11-03 13:49:00,Charlie Whitherspoon,INC0000000401,system,Australia,Fred Luddy,Don Goodliffe,2023-11-07 04:08:46.640926620,Printer issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-11-06 18:24:09.637921817,2023-11-04 10:59:00,Charlie Whitherspoon,INC0000000402,employee,Australia,Beth Anglin,Don Goodliffe,2023-11-06 18:24:09.637921817,Printer546 is not responding,Hardware,2 - High
Hardware,Resolved,2023-11-20 14:15:29.239228781,2023-11-05 06:44:00,Charlie Whitherspoon,INC0000000403,employee,India,Howard Johnson,ITIL User,2023-11-20 14:15:29.239228781,Server crash in Bangalore,Hardware,1 - Critical
Database,Resolved,2023-11-15 23:12:53.763111504,2023-11-05 11:29:00,Charlie Whitherspoon,INC0000000404,employee,Australia,Howard Johnson,Don Goodliffe,2023-11-15 23:12:53.763111504,Unexpected shutdown of Database439 in Australia,Database,2 - High
Hardware,Closed,2023-11-08 06:15:25.825398065,2023-11-05 19:34:00,Charlie Whitherspoon,INC0000000405,employee,Australia,Fred Luddy,Bud Richman,2023-11-08 06:15:25.825398065,Printer167 has a paper jam,Hardware,1 - Critical
Hardware,Resolved,2023-11-12 08:41:55.212270110,2023-11-06 04:39:00,Charlie Whitherspoon,INC0000000406,employee,Australia,Beth Anglin,ITIL User,2023-11-12 08:41:55.212270110,Printer546 is not working,Hardware,1 - Critical
Inquiry / Help,Closed,2023-11-07 11:30:00.000000000,2023-11-06 11:30:00,Fred Luddy,INC0000000407,admin,UK,Howard Johnson,ITIL User,2023-11-07 11:30:00.000000000,Need help with software installation,Service Desk,3 - Moderate
Database,Closed,2023-11-11 22:19:34.292012026,2023-11-07 02:57:00,Beth Anglin,INC0000000408,admin,Canada,Beth Anglin,Bud Richman,2023-11-11 22:19:34.292012026,Database error on DB546 server,Database,2 - High
Software,Resolved,2023-11-13 13:05:35.772593402,2023-11-07 19:50:00,Beth Anglin,INC0000000409,employee,UK,Charlie Whitherspoon,Bud Richman,2023-11-13 13:05:35.772593402,Software crash on startup,Software,2 - High
Hardware,Closed,2023-11-18 17:10:46.429479768,2023-11-08 05:51:00,Howard Johnson,INC0000000410,employee,UK,Charlie Whitherspoon,ITIL User,2023-11-18 17:10:46.429479768,Faulty keyboard on desktop model XJ56,Hardware,2 - High
Hardware,Closed,2023-11-24 06:22:46.772217434,2023-11-08 19:58:00,Beth Anglin,INC0000000411,employee,United States,Luke Wilson,Don Goodliffe,2023-11-24 06:22:46.772217434,Faulty motherboard on desktop PC,Hardware,2 - High
Hardware,Resolved,2023-11-14 12:04:58.180425139,2023-11-09 00:45:00,Howard Johnson,INC0000000412,employee,Australia,Howard Johnson,ITIL User,2023-11-14 12:04:58.180425139,Printer320 is not working,Hardware,2 - High
Hardware,Closed,2023-11-19 06:43:16.486790150,2023-11-09 12:54:00,Fred Luddy,INC0000000413,system,Australia,Charlie Whitherspoon,Bud Richman,2023-11-19 06:43:16.486790150,Printer456 in Australia is not printing,Hardware,2 - High
Hardware,Closed,2023-11-20 13:58:24.005162219,2023-11-10 16:18:00,Fred Luddy,INC0000000414,employee,Australia,Fred Luddy,Bud Richman,2023-11-20 13:58:24.005162219,Printer789 is not functioning properly,Hardware,1 - Critical
Hardware,Closed,2023-11-25 13:45:38.979607981,2023-11-11 21:57:00,Charlie Whitherspoon,INC0000000415,admin,India,Howard Johnson,Don Goodliffe,2023-11-25 13:45:38.979607981,Problem with desktop system - overloaded memory,Hardware,2 - High
Database,Closed,2023-11-23 08:35:34.467772083,2023-11-12 04:33:00,Charlie Whitherspoon,INC0000000416,admin,United States,Howard Johnson,Bud Richman,2023-11-23 08:35:34.467772083,Database error in production environment,Database,2 - High
Database,Resolved,2023-11-15 18:59:00.000000000,2023-11-14 18:59:00,Charlie Whitherspoon,INC0000000417,system,India,Beth Anglin,David Loo,2023-11-15 18:59:00.000000000,Oracle Database error reported,Database,2 - High
Hardware,Resolved,2023-11-27 06:06:19.635851412,2023-11-14 19:32:00,Fred Luddy,INC0000000418,employee,UK,Beth Anglin,Bud Richman,2023-11-27 06:06:19.635851412,Replacing faulty components in the system,Hardware,2 - High
Hardware,Closed,2023-11-23 15:56:17.027339265,2023-11-15 07:35:00,Charlie Whitherspoon,INC0000000419,employee,Australia,Beth Anglin,ITIL User,2023-11-23 15:56:17.027339265,Printer546 is not functioning,Hardware,1 - Critical
Hardware,Closed,2023-11-28 08:39:37.872085078,2023-11-15 19:05:00,Howard Johnson,INC0000000420,employee,Australia,Howard Johnson,Bud Richman,2023-11-28 08:39:37.872085078,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-11-21 01:30:21.296528133,2023-11-17 07:33:00,Charlie Whitherspoon,INC0000000421,system,United States,Charlie Whitherspoon,Don Goodliffe,2023-11-21 01:30:21.296528133,Hard drive failure on desktop PRCS4526,Hardware,2 - High
Hardware,Resolved,2023-11-23 05:26:06.568026419,2023-11-17 11:41:00,Luke Wilson,INC0000000422,system,UK,Beth Anglin,Bud Richman,2023-11-23 05:26:06.568026419,Failure in Screen Resolution - System ID: 7843,Hardware,2 - High
Hardware,Closed,2023-11-19 13:31:44.558204717,2023-11-18 02:05:00,Howard Johnson,INC0000000423,admin,Canada,Luke Wilson,ITIL User,2023-11-19 13:31:44.558204717,Failure reported at desktop232,Hardware,3 - Moderate
Hardware,Closed,2023-11-25 18:11:25.410173561,2023-11-19 02:52:00,Luke Wilson,INC0000000424,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-11-25 18:11:25.410173561,Printer123 issue in Australia,Hardware,2 - High
Hardware,Resolved,2023-11-24 19:39:37.248766516,2023-11-19 11:06:00,Charlie Whitherspoon,INC0000000425,admin,Australia,Beth Anglin,Don Goodliffe,2023-11-24 19:39:37.248766516,Printer463 is not working,Hardware,2 - High
Software,Resolved,2023-11-27 12:48:59.344411018,2023-11-21 04:00:00,Luke Wilson,INC0000000426,admin,UK,Charlie Whitherspoon,Bud Richman,2023-11-27 12:48:59.344411018,"Software malfunctioning, system crash",Software,3 - Moderate
Hardware,Resolved,2023-11-29 21:52:24.416389196,2023-11-22 08:43:00,Beth Anglin,INC0000000427,admin,Australia,Luke Wilson,ITIL User,2023-11-29 21:52:24.416389196,Printer786 is not responding,Hardware,1 - Critical
Hardware,Closed,2023-11-29 19:40:37.040547419,2023-11-23 08:47:00,Luke Wilson,INC0000000428,admin,Australia,Howard Johnson,ITIL User,2023-11-29 19:40:37.040547419,Issue with Printer546 in Australia,Hardware,2 - High
Database,Closed,2023-12-01 23:08:08.172813661,2023-11-23 15:24:00,Beth Anglin,INC0000000429,employee,Australia,Luke Wilson,David Loo,2023-12-01 23:08:08.172813661,Facing issues with MySQL database connectivity,Database,2 - High
Hardware,Resolved,2023-12-09 22:53:40.047263709,2023-11-24 19:27:00,Luke Wilson,INC0000000430,admin,Australia,Charlie Whitherspoon,Bud Richman,2023-12-09 22:53:40.047263709,Printer546 is malfunctioning in Australia,Hardware,2 - High
Inquiry / Help,Resolved,2023-12-06 22:33:01.700205220,2023-11-27 20:26:00,Beth Anglin,INC0000000431,employee,Australia,Fred Luddy,David Loo,2023-12-06 22:33:01.700205220,Printer 546 is malfunctioning,Hardware,3 - Moderate
Hardware,Resolved,2023-12-13 03:48:19.521259680,2023-11-28 06:30:00,Fred Luddy,INC0000000432,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-12-13 03:48:19.521259680,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-12-06 06:18:20.231641812,2023-11-29 01:39:00,Luke Wilson,INC0000000433,employee,Australia,Beth Anglin,Bud Richman,2023-12-06 06:18:20.231641812,Printer422 is continuously jamming,Hardware,2 - High
Hardware,Closed,2023-12-05 17:32:49.113615094,2023-11-29 07:33:00,Beth Anglin,INC0000000434,system,Australia,Charlie Whitherspoon,Bud Richman,2023-12-05 17:32:49.113615094,Printer546 malfunction in Australia,Hardware,1 - Critical
Hardware,Closed,2023-12-01 04:31:00.000000000,2023-11-30 04:31:00,Charlie Whitherspoon,INC0000000435,system,Australia,Fred Luddy,Bud Richman,2023-12-01 04:31:00.000000000,Printer546 is malfunctioning,Hardware,1 - Critical
Network,Resolved,2023-12-05 02:10:03.357753705,2023-12-01 04:34:00,Charlie Whitherspoon,INC0000000436,system,Canada,Luke Wilson,Bud Richman,2023-12-05 02:10:03.357753705,Router not working properly,Network,2 - High
Network,Closed,2023-12-10 05:44:39.457781801,2023-12-02 09:51:00,Howard Johnson,INC0000000437,system,United States,Charlie Whitherspoon,Bud Richman,2023-12-10 05:44:39.457781801,Can't connect to VPN,Network,2 - High
Hardware,Closed,2023-12-09 17:15:01.861232926,2023-12-03 07:21:00,Howard Johnson,INC0000000438,admin,Australia,Luke Wilson,David Loo,2023-12-09 17:15:01.861232926,Printer issue with Printer546,Hardware,2 - High
Hardware,Resolved,2023-12-07 19:08:00.907490315,2023-12-04 13:22:00,Charlie Whitherspoon,INC0000000439,admin,Australia,Beth Anglin,David Loo,2023-12-07 19:08:00.907490315,Printer547 has a paper jam,Hardware,2 - High
Hardware,Closed,2023-12-06 21:57:38.764148014,2023-12-04 20:14:00,Luke Wilson,INC0000000440,system,Australia,Charlie Whitherspoon,Don Goodliffe,2023-12-06 21:57:38.764148014,Printer678 not working,Hardware,2 - High
Hardware,Closed,2023-12-15 17:24:42.185263024,2023-12-04 20:19:00,Fred Luddy,INC0000000441,employee,Australia,Charlie Whitherspoon,David Loo,2023-12-15 17:24:42.185263024,Printer542 is not printing,Hardware,2 - High
Hardware,Resolved,2023-12-09 12:22:44.658032345,2023-12-05 11:43:00,Charlie Whitherspoon,INC0000000442,system,Australia,Beth Anglin,Don Goodliffe,2023-12-09 12:22:44.658032345,Printer546 is not working,Hardware,1 - Critical
Network,Resolved,2023-12-14 06:24:13.933877695,2023-12-05 15:02:00,Fred Luddy,INC0000000443,admin,UK,Beth Anglin,ITIL User,2023-12-14 06:24:13.933877695,Unable to connect to VPN Server,Network,2 - High
Inquiry / Help,Resolved,2023-12-07 16:11:16.045197690,2023-12-06 00:31:00,Fred Luddy,INC0000000444,system,United States,Howard Johnson,ITIL User,2023-12-07 16:11:16.045197690,Need assistance with Service Desk application,Service Desk,3 - Moderate
Hardware,Closed,2023-12-17 00:37:06.937192986,2023-12-07 00:44:00,Howard Johnson,INC0000000445,employee,Australia,Howard Johnson,Bud Richman,2023-12-17 00:37:06.937192986,Printer546 is not printing in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-12-19 02:53:45.256687900,2023-12-08 00:32:00,Howard Johnson,INC0000000446,system,Australia,Howard Johnson,ITIL User,2023-12-19 02:53:45.256687900,Printer error on Printer546,Hardware,2 - High
Hardware,Closed,2023-12-15 13:12:56.653826436,2023-12-09 03:58:00,Luke Wilson,INC0000000447,system,Australia,Charlie Whitherspoon,Bud Richman,2023-12-15 13:12:56.653826436,Printer546 is not working,Hardware,3 - Moderate
Hardware,Closed,2023-12-11 12:52:00.000000000,2023-12-10 12:52:00,Howard Johnson,INC0000000448,employee,United States,Howard Johnson,David Loo,2023-12-11 12:52:00.000000000,Server HW897 malfunction,Hardware,2 - High
Hardware,Resolved,2023-12-14 20:37:19.388113353,2023-12-11 17:57:00,Charlie Whitherspoon,INC0000000449,employee,Canada,Luke Wilson,Bud Richman,2023-12-14 20:37:19.388113353,Issue with workstation PC554 in Canada,Hardware,3 - Moderate
Database,Closed,2023-12-12 19:10:00.000000000,2023-12-11 19:10:00,Beth Anglin,INC0000000450,system,UK,Luke Wilson,Bud Richman,2023-12-12 19:10:00.000000000,UK Database server 307 outage,Database,1 - Critical
Software,Resolved,2023-12-14 13:02:12.152455924,2023-12-12 08:51:00,Howard Johnson,INC0000000451,system,UK,Beth Anglin,ITIL User,2023-12-14 13:02:12.152455924,Unable to install updates,Software,2 - High
Hardware,Resolved,2023-12-17 23:44:55.013288975,2023-12-12 15:28:00,Beth Anglin,INC0000000452,employee,Australia,Fred Luddy,ITIL User,2023-12-17 23:44:55.013288975,Printer error with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-12-15 03:54:00.000000000,2023-12-14 03:54:00,Beth Anglin,INC0000000453,admin,Australia,Fred Luddy,David Loo,2023-12-15 03:54:00.000000000,Printer356 is not functioning properly,Hardware,1 - Critical
Network,Closed,2023-12-22 14:45:04.366600219,2023-12-17 08:06:00,Fred Luddy,INC0000000454,system,India,Howard Johnson,Bud Richman,2023-12-22 14:45:04.366600219,Network connectivity issue in India,Network,2 - High
Database,Closed,2024-01-04 00:08:18.653166818,2023-12-18 04:38:00,Fred Luddy,INC0000000455,system,Australia,Fred Luddy,Bud Richman,2024-01-04 00:08:18.653166818,Database error in patient records system,Database,2 - High
Hardware,Closed,2023-12-26 08:26:25.509637696,2023-12-18 11:13:00,Luke Wilson,INC0000000456,system,Australia,Howard Johnson,ITIL User,2023-12-26 08:26:25.509637696,Printer546 is not working properly in Australia,Hardware,2 - High
Hardware,Closed,2023-12-28 23:19:22.500984917,2023-12-19 05:43:00,Howard Johnson,INC0000000457,admin,Australia,Charlie Whitherspoon,David Loo,2023-12-28 23:19:22.500984917,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2024-01-01 04:47:56.741681309,2023-12-19 07:32:00,Luke Wilson,INC0000000458,admin,Australia,Luke Wilson,David Loo,2024-01-01 04:47:56.741681309,Issue with Printer487 in Australia,Hardware,2 - High
Hardware,Resolved,2023-12-27 23:15:06.590296403,2023-12-23 18:43:00,Luke Wilson,INC0000000459,admin,Canada,Beth Anglin,ITIL User,2023-12-27 23:15:06.590296403,Laptop not functioning properly in Canada,Hardware,3 - Moderate
Database,Resolved,2024-01-03 16:58:25.664592126,2023-12-26 00:19:00,Luke Wilson,INC0000000460,admin,India,Howard Johnson,ITIL User,2024-01-03 16:58:25.664592126,SQL server issue detected,Database,2 - High
Network,Resolved,2024-01-09 12:37:13.292569926,2023-12-26 00:25:00,Beth Anglin,INC0000000461,employee,UK,Howard Johnson,David Loo,2024-01-09 12:37:13.292569926,UK Network server is down,Network,1 - Critical
Hardware,Closed,2024-01-04 10:16:12.278901784,2023-12-26 16:08:00,Fred Luddy,INC0000000462,employee,Australia,Fred Luddy,David Loo,2024-01-04 10:16:12.278901784,Printer malfunction for Printer546 in Australia,Hardware,1 - Critical
Hardware,Closed,2024-01-06 13:12:25.109624389,2023-12-28 06:15:00,Fred Luddy,INC0000000463,system,United States,Luke Wilson,Don Goodliffe,2024-01-06 13:12:25.109624389,Server789 crashed unexpectedly,Hardware,1 - Critical
Hardware,Resolved,2024-01-03 16:45:19.710278908,2023-12-28 22:22:00,Fred Luddy,INC0000000464,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2024-01-03 16:45:19.710278908,Printer957 is malfunctioning in Australia.,Hardware,2 - High
Hardware,Resolved,2024-01-06 22:55:13.977268119,2023-12-31 00:23:00,Luke Wilson,INC0000000465,employee,India,Fred Luddy,Don Goodliffe,2024-01-06 22:55:13.977268119,Desktop123 does not start,Hardware,2 - High
Network,Resolved,2024-01-08 21:09:04.022142416,2024-01-02 05:33:00,Charlie Whitherspoon,INC0000000466,admin,Canada,Luke Wilson,David Loo,2024-01-08 21:09:04.022142416,Network connectivity issue,Network,3 - Moderate
Hardware,Resolved,2024-01-08 09:17:43.178873486,2024-01-02 23:29:00,Howard Johnson,INC0000000467,employee,Australia,Fred Luddy,Bud Richman,2024-01-08 09:17:43.178873486,Issue with Printer546 in Australia,Hardware,3 - Moderate
Hardware,Closed,2024-01-16 19:13:13.303553162,2024-01-04 15:03:00,Howard Johnson,INC0000000468,admin,United States,Beth Anglin,Don Goodliffe,2024-01-16 19:13:13.303553162,Computer station 420 is not functioning,Hardware,2 - High
Hardware,Resolved,2024-01-10 15:38:48.582320090,2024-01-05 03:27:00,Beth Anglin,INC0000000469,admin,India,Fred Luddy,Don Goodliffe,2024-01-10 15:38:48.582320090,Failed motherboard on HP PC,Hardware,2 - High
Hardware,Resolved,2024-01-07 03:03:46.511421975,2024-01-05 10:47:00,Beth Anglin,INC0000000470,admin,Australia,Howard Johnson,Bud Richman,2024-01-07 03:03:46.511421975,Printer787 in Australia location is not working,Hardware,2 - High
Network,Closed,2024-01-14 00:18:47.213476730,2024-01-05 16:43:00,Howard Johnson,INC0000000471,employee,India,Luke Wilson,Bud Richman,2024-01-14 00:18:47.213476730,Slow network connection in Office 5,Network,3 - Moderate
Hardware,Closed,2024-01-20 12:12:40.568716377,2024-01-07 21:25:00,Charlie Whitherspoon,INC0000000472,employee,Canada,Charlie Whitherspoon,David Loo,2024-01-20 12:12:40.568716377,Desktop PC not starting up,Hardware,3 - Moderate
Hardware,Closed,2024-01-13 07:11:07.585466982,2024-01-09 07:10:00,Luke Wilson,INC0000000473,system,UK,Charlie Whitherspoon,Bud Richman,2024-01-13 07:11:07.585466982,The laptop hard drive is failing,Hardware,2 - High
Software,Closed,2024-01-19 07:24:42.210493722,2024-01-10 15:21:00,Beth Anglin,INC0000000474,system,Australia,Howard Johnson,Bud Richman,2024-01-19 07:24:42.210493722,Application error in windows 10,Software,2 - High
Hardware,Closed,2024-01-14 19:07:03.245823840,2024-01-11 05:07:00,Luke Wilson,INC0000000475,employee,Canada,Charlie Whitherspoon,David Loo,2024-01-14 19:07:03.245823840,Issue with motherboard on desktop PC,Hardware,2 - High
Hardware,Closed,2024-01-21 14:31:46.018925216,2024-01-13 06:18:00,Charlie Whitherspoon,INC0000000476,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2024-01-21 14:31:46.018925216,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Resolved,2024-01-19 04:34:40.251168087,2024-01-15 02:05:00,Fred Luddy,INC0000000477,system,Australia,Howard Johnson,Bud Richman,2024-01-19 04:34:40.251168087,Printer546 is malfunctioning in Australia,Hardware,1 - Critical
Hardware,Resolved,2024-01-21 17:52:21.410495977,2024-01-15 14:42:00,Luke Wilson,INC0000000478,admin,Australia,Beth Anglin,ITIL User,2024-01-21 17:52:21.410495977,Printer128 is not working properly in Australia,Hardware,3 - Moderate
Software,Resolved,2024-01-23 07:05:32.181816124,2024-01-15 16:26:00,Beth Anglin,INC0000000479,system,United States,Beth Anglin,Don Goodliffe,2024-01-23 07:05:32.181816124,Unable to install an update on Office365,Software,2 - High
Database,Resolved,2024-01-26 14:08:14.089327678,2024-01-16 10:00:00,Howard Johnson,INC0000000480,employee,Australia,Beth Anglin,Bud Richman,2024-01-26 14:08:14.089327678,Oracle Database 11g - Error Ora-02000,Database,2 - High
Software,Closed,2024-01-19 09:54:00.000000000,2024-01-18 09:54:00,Howard Johnson,INC0000000481,admin,United States,Fred Luddy,David Loo,2024-01-19 09:54:00.000000000,Software update required,Software,2 - High
Database,Resolved,2024-01-24 20:11:01.690566157,2024-01-19 21:43:00,Howard Johnson,INC0000000482,system,Australia,Beth Anglin,David Loo,2024-01-24 20:11:01.690566157,Issue with Database543,Database,3 - Moderate
Hardware,Resolved,2024-01-21 13:40:00.000000000,2024-01-20 13:40:00,Luke Wilson,INC0000000483,system,Australia,Luke Wilson,Don Goodliffe,2024-01-21 13:40:00.000000000,Printer542 is jammed in Australia location,Hardware,2 - High
Hardware,Resolved,2024-01-22 06:01:00.000000000,2024-01-21 06:01:00,Luke Wilson,INC0000000484,system,Australia,Beth Anglin,ITIL User,2024-01-22 06:01:00.000000000,Printer546 is not working properly in Australia location,Hardware,1 - Critical
Hardware,Resolved,2024-02-01 06:07:10.554650244,2024-01-21 09:04:00,Howard Johnson,INC0000000485,system,Australia,Luke Wilson,Don Goodliffe,2024-02-01 06:07:10.554650244,Printer546 is not working properly,Hardware,3 - Moderate
Software,Closed,2024-01-27 16:50:43.924769422,2024-01-21 19:11:00,Luke Wilson,INC0000000486,employee,Australia,Beth Anglin,David Loo,2024-01-27 16:50:43.924769422,Application update failure,Software,2 - High
Hardware,Closed,2024-01-24 00:12:58.375121721,2024-01-22 14:06:00,Fred Luddy,INC0000000487,employee,Australia,Luke Wilson,Don Goodliffe,2024-01-24 00:12:58.375121721,Printer436 is broken,Hardware,2 - High
Hardware,Resolved,2024-01-29 03:16:08.014433635,2024-01-23 03:20:00,Beth Anglin,INC0000000488,system,Australia,Howard Johnson,Bud Richman,2024-01-29 03:16:08.014433635,Printer546 issue in Australia,Hardware,2 - High
Hardware,Resolved,2024-01-25 11:01:00.578026325,2024-01-24 06:55:00,Charlie Whitherspoon,INC0000000489,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2024-01-25 11:01:00.578026325,Printer627 is not responding,Hardware,1 - Critical
Inquiry / Help,Resolved,2024-02-09 04:30:29.586553971,2024-01-24 16:35:00,Luke Wilson,INC0000000490,admin,India,Luke Wilson,David Loo,2024-02-09 04:30:29.586553971,Need help with inquiry,Service Desk,3 - Moderate
Software,Closed,2024-02-01 02:14:30.096751951,2024-01-25 11:19:00,Beth Anglin,INC0000000491,system,UK,Howard Johnson,Don Goodliffe,2024-02-01 02:14:30.096751951,Application error on Accounting software,Software,2 - High
Inquiry / Help,Resolved,2024-01-31 02:23:56.445975993,2024-01-25 18:57:00,Beth Anglin,INC0000000492,admin,Australia,Charlie Whitherspoon,David Loo,2024-01-31 02:23:56.445975993,Printer546 issue in Sydney office.,Hardware,2 - High
Network,Closed,2024-02-01 12:40:26.195788814,2024-01-26 08:59:00,Fred Luddy,INC0000000493,admin,UK,Charlie Whitherspoon,ITIL User,2024-02-01 12:40:26.195788814,Unable to connect to the Wi-Fi,Network,2 - High
Hardware,Resolved,2024-02-08 06:58:35.863529275,2024-01-27 11:50:00,Luke Wilson,INC0000000494,system,Australia,Howard Johnson,Bud Richman,2024-02-08 06:58:35.863529275,Printer489 is not functioning properly,Hardware,2 - High
Network,Closed,2024-02-07 21:56:58.515415708,2024-01-28 15:54:00,Beth Anglin,INC0000000495,employee,India,Fred Luddy,David Loo,2024-02-07 21:56:58.515415708,Unable to connect to the internet,Network,2 - High
Hardware,Resolved,2024-02-03 17:41:53.299049427,2024-01-29 10:48:00,Luke Wilson,INC0000000496,admin,Australia,Beth Anglin,David Loo,2024-02-03 17:41:53.299049427,Printer546 has a paper jam,Hardware,2 - High
Network,Resolved,2024-02-12 22:31:48.126196708,2024-01-31 05:51:00,Howard Johnson,INC0000000497,admin,Canada,Charlie Whitherspoon,David Loo,2024-02-12 22:31:48.126196708,Internet connection frequently dropping,Network,2 - High
Network,Resolved,2024-02-07 23:14:21.894263712,2024-01-31 18:48:00,Charlie Whitherspoon,INC0000000498,employee,Australia,Howard Johnson,David Loo,2024-02-07 23:14:21.894263712,Network outage in Australia,Network,2 - High
Hardware,Closed,2024-02-11 16:34:09.159779461,2024-01-31 21:20:00,Beth Anglin,INC0000000499,employee,Australia,Fred Luddy,ITIL User,2024-02-11 16:34:09.159779461,Printer235 is not printing in Australia location,Hardware,1 - Critical
1 category state closed_at opened_at closed_by number sys_updated_by location assigned_to caller_id sys_updated_on short_description assignment_group priority
2 Software Closed 2023-01-03 11:04:00.000000000 2023-01-02 11:04:00 Charlie Whitherspoon INC0000000000 admin UK Beth Anglin David Loo 2023-01-03 11:04:00.000000000 Application error on office software Software 2 - High
3 Hardware Closed 2023-01-11 01:17:39.128189467 2023-01-03 10:19:00 Beth Anglin INC0000000001 employee Australia Luke Wilson Don Goodliffe 2023-01-11 01:17:39.128189467 Printer error at Printer-id: Printer546 in Australia Hardware 2 - High
4 Hardware Closed 2023-01-21 03:18:58.590910419 2023-01-04 06:37:00 Luke Wilson INC0000000002 system Australia Fred Luddy Don Goodliffe 2023-01-21 03:18:58.590910419 Printer745 is not working in Australia Hardware 1 - Critical
5 Hardware Resolved 2023-01-05 17:54:36.886511927 2023-01-04 06:53:00 Luke Wilson INC0000000003 employee Australia Fred Luddy ITIL User 2023-01-05 17:54:36.886511927 Printer issue reported on Printer546 Hardware 1 - Critical
6 Hardware Closed 2023-01-06 16:52:00.000000000 2023-01-05 16:52:00 Fred Luddy INC0000000004 employee Australia Fred Luddy David Loo 2023-01-06 16:52:00.000000000 Printer123 failure in Australia Hardware 1 - Critical
7 Network Closed 2023-01-12 10:23:00.628645777 2023-01-06 01:22:00 Fred Luddy INC0000000005 employee India Luke Wilson ITIL User 2023-01-12 10:23:00.628645777 Unable to connect to the VPN from India Network 1 - Critical
8 Software Resolved 2023-01-14 09:42:31.239968317 2023-01-06 06:14:00 Fred Luddy INC0000000006 system Canada Luke Wilson Bud Richman 2023-01-14 09:42:31.239968317 Software crash on startup does not allow to work properly Software 1 - Critical
9 Hardware Closed 2023-01-13 03:44:31.383066130 2023-01-06 15:27:00 Luke Wilson INC0000000007 admin Australia Charlie Whitherspoon ITIL User 2023-01-13 03:44:31.383066130 Printer456 is not working Hardware 1 - Critical
10 Hardware Resolved 2023-01-08 15:20:00.000000000 2023-01-07 15:20:00 Luke Wilson INC0000000008 system United States Charlie Whitherspoon David Loo 2023-01-08 15:20:00.000000000 Fault in server hardware S09-US Hardware 2 - High
11 Network Resolved 2023-01-09 08:53:00.000000000 2023-01-08 08:53:00 Luke Wilson INC0000000009 admin UK Beth Anglin Bud Richman 2023-01-09 08:53:00.000000000 Can't connect to VPN Network 2 - High
12 Hardware Closed 2023-01-18 10:47:18.859313409 2023-01-09 09:58:00 Charlie Whitherspoon INC0000000010 system Australia Fred Luddy Bud Richman 2023-01-18 10:47:18.859313409 Printer546 not working properly Hardware 1 - Critical
13 Hardware Resolved 2023-01-19 02:40:53.945578841 2023-01-09 16:07:00 Fred Luddy INC0000000011 system Australia Fred Luddy Bud Richman 2023-01-19 02:40:53.945578841 Printer354 is not working Hardware 1 - Critical
14 Hardware Closed 2023-01-13 22:01:58.804819178 2023-01-10 10:06:00 Luke Wilson INC0000000012 admin Australia Luke Wilson ITIL User 2023-01-13 22:01:58.804819178 Printer876 is not working Hardware 1 - Critical
15 Hardware Resolved 2023-01-12 00:34:00.000000000 2023-01-11 00:34:00 Luke Wilson INC0000000013 employee UK Charlie Whitherspoon Don Goodliffe 2023-01-12 00:34:00.000000000 The monitor is not working properly Hardware 2 - High
16 Inquiry / Help Resolved 2023-01-23 16:07:55.271807823 2023-01-11 09:26:00 Luke Wilson INC0000000014 system India Howard Johnson ITIL User 2023-01-23 16:07:55.271807823 Need help with Database query optimization Database 3 - Moderate
17 Hardware Resolved 2023-01-20 14:37:18.361510788 2023-01-11 16:40:00 Howard Johnson INC0000000015 system Australia Luke Wilson Bud Richman 2023-01-20 14:37:18.361510788 Printer487 is malfunctioning in Australia Hardware 2 - High
18 Hardware Closed 2023-01-23 02:21:48.999352525 2023-01-11 18:29:00 Beth Anglin INC0000000016 admin United States Fred Luddy Don Goodliffe 2023-01-23 02:21:48.999352525 The system monitor of station 334 is not working Hardware 3 - Moderate
19 Hardware Closed 2023-01-18 08:42:15.759148193 2023-01-13 00:44:00 Fred Luddy INC0000000017 admin Australia Luke Wilson David Loo 2023-01-18 08:42:15.759148193 Issue with Printer429 in Australia Hardware 2 - High
20 Hardware Resolved 2023-01-22 04:15:55.294347270 2023-01-15 14:01:00 Luke Wilson INC0000000018 system India Luke Wilson Don Goodliffe 2023-01-22 04:15:55.294347270 Device malfunction in CPU Hardware 2 - High
21 Inquiry / Help Closed 2023-01-17 04:28:00.000000000 2023-01-16 04:28:00 Luke Wilson INC0000000019 employee United States Fred Luddy David Loo 2023-01-17 04:28:00.000000000 Need help with a software inquiry Service Desk 3 - Moderate
22 Hardware Closed 2023-01-26 02:18:22.920898595 2023-01-16 06:28:00 Beth Anglin INC0000000020 employee Australia Howard Johnson ITIL User 2023-01-26 02:18:22.920898595 Printer546 is not responding Hardware 2 - High
23 Hardware Closed 2023-01-25 07:44:05.814552632 2023-01-17 06:29:00 Fred Luddy INC0000000021 admin United States Charlie Whitherspoon ITIL User 2023-01-25 07:44:05.814552632 CPU fan failure on desktop unit Hardware 2 - High
24 Software Resolved 2023-01-18 12:15:00.000000000 2023-01-17 12:15:00 Beth Anglin INC0000000022 employee Australia Fred Luddy Don Goodliffe 2023-01-18 12:15:00.000000000 Microsoft Office Application crash Software 2 - High
25 Hardware Closed 2023-02-05 14:01:58.932181130 2023-01-17 13:34:00 Luke Wilson INC0000000023 system Australia Fred Luddy Bud Richman 2023-02-05 14:01:58.932181130 Printer546 has a paper jam Hardware 2 - High
26 Hardware Resolved 2023-01-24 18:39:21.848415555 2023-01-17 17:47:00 Luke Wilson INC0000000024 employee Australia Fred Luddy David Loo 2023-01-24 18:39:21.848415555 Printer546 is malfunctioning in Australia Hardware 2 - High
27 Hardware Resolved 2023-01-23 14:49:23.734002375 2023-01-18 23:27:00 Fred Luddy INC0000000025 admin Australia Fred Luddy Bud Richman 2023-01-23 14:49:23.734002375 Printer546 has a paper jam Hardware 2 - High
28 Hardware Closed 2023-01-24 10:21:12.713928509 2023-01-19 05:28:00 Howard Johnson INC0000000026 admin Australia Beth Anglin David Loo 2023-01-24 10:21:12.713928509 Printer546 is not functioning properly Hardware 1 - Critical
29 Software Closed 2023-01-25 20:46:13.679914432 2023-01-19 17:29:00 Fred Luddy INC0000000027 employee Canada Luke Wilson Bud Richman 2023-01-25 20:46:13.679914432 Software update error on desktop Software 2 - High
30 Hardware Closed 2023-02-04 02:43:53.446979933 2023-01-20 05:48:00 Fred Luddy INC0000000028 system Australia Beth Anglin ITIL User 2023-02-04 02:43:53.446979933 Printer546 is not responding Hardware 2 - High
31 Network Resolved 2023-01-26 12:30:48.397896971 2023-01-21 12:13:00 Luke Wilson INC0000000029 system UK Luke Wilson David Loo 2023-01-26 12:30:48.397896971 Unable to connect to WiFi in UK office Network 2 - High
32 Hardware Closed 2023-01-29 22:45:30.072558587 2023-01-22 03:34:00 Charlie Whitherspoon INC0000000030 employee Canada Fred Luddy Bud Richman 2023-01-29 22:45:30.072558587 PC overheating issue reported Hardware 2 - High
33 Hardware Resolved 2023-02-05 00:09:42.176650334 2023-01-23 23:18:00 Howard Johnson INC0000000031 admin Australia Howard Johnson Bud Richman 2023-02-05 00:09:42.176650334 Printer546 is not printing documents in Australia Hardware 2 - High
34 Software Closed 2023-01-28 01:28:09.743197803 2023-01-24 15:02:00 Luke Wilson INC0000000032 system Canada Howard Johnson ITIL User 2023-01-28 01:28:09.743197803 Software update failed on workstation Software 2 - High
35 Hardware Resolved 2023-01-28 04:52:51.519667192 2023-01-25 02:38:00 Fred Luddy INC0000000033 admin Australia Fred Luddy Bud Richman 2023-01-28 04:52:51.519667192 Printer546 in Australia is offline Hardware 1 - Critical
36 Network Resolved 2023-02-03 19:14:44.970166482 2023-01-25 20:52:00 Luke Wilson INC0000000034 employee United States Beth Anglin David Loo 2023-02-03 19:14:44.970166482 Can't connect to VPN Network 2 - High
37 Network Resolved 2023-02-03 08:09:45.834493992 2023-01-27 02:22:00 Beth Anglin INC0000000035 admin UK Charlie Whitherspoon Don Goodliffe 2023-02-03 08:09:45.834493992 Network outage in the UK Network 1 - Critical
38 Hardware Resolved 2023-02-11 09:07:59.479099672 2023-01-27 03:28:00 Howard Johnson INC0000000036 employee Australia Charlie Whitherspoon Don Goodliffe 2023-02-11 09:07:59.479099672 Printer874 is not working Hardware 3 - Moderate
39 Hardware Closed 2023-01-30 01:44:17.443653956 2023-01-27 07:48:00 Luke Wilson INC0000000037 system Australia Beth Anglin ITIL User 2023-01-30 01:44:17.443653956 Issue with Printer546 in Australia Hardware 1 - Critical
40 Hardware Resolved 2023-02-03 19:29:33.426983106 2023-01-27 16:44:00 Howard Johnson INC0000000038 system Australia Beth Anglin Bud Richman 2023-02-03 19:29:33.426983106 Printer547 is not working properly Hardware 1 - Critical
41 Hardware Closed 2023-02-04 20:06:34.055632819 2023-01-30 17:07:00 Beth Anglin INC0000000039 admin India Charlie Whitherspoon ITIL User 2023-02-04 20:06:34.055632819 RAM issue in desktop PC Hardware 2 - High
42 Software Closed 2023-02-07 09:37:36.868992308 2023-01-31 00:30:00 Luke Wilson INC0000000040 employee India Howard Johnson ITIL User 2023-02-07 09:37:36.868992308 Application crash on startup Software 2 - High
43 Hardware Closed 2023-02-09 20:37:54.209291607 2023-02-01 19:46:00 Howard Johnson INC0000000041 system Australia Luke Wilson Bud Richman 2023-02-09 20:37:54.209291607 Printer789 is not printing in Australia location Hardware 2 - High
44 Network Closed 2023-02-16 16:49:49.770102240 2023-02-02 08:10:00 Beth Anglin INC0000000042 system UK Beth Anglin ITIL User 2023-02-16 16:49:49.770102240 Unable to connect to WiFi Network 2 - High
45 Network Closed 2023-02-13 00:16:27.398179564 2023-02-03 02:01:00 Charlie Whitherspoon INC0000000043 system United States Charlie Whitherspoon ITIL User 2023-02-13 00:16:27.398179564 Slow network connectivity issue across multiple devices Network 2 - High
46 Hardware Closed 2023-02-14 04:41:35.236486606 2023-02-05 10:25:00 Luke Wilson INC0000000044 employee UK Beth Anglin Don Goodliffe 2023-02-14 04:41:35.236486606 Issue with Laptop Lp123 Hardware 2 - High
47 Software Closed 2023-02-18 11:04:04.387140839 2023-02-05 15:05:00 Luke Wilson INC0000000045 admin United States Fred Luddy Bud Richman 2023-02-18 11:04:04.387140839 Unable to update antivirus software Software 2 - High
48 Hardware Resolved 2023-02-08 15:38:00.000000000 2023-02-07 15:38:00 Fred Luddy INC0000000046 admin Australia Charlie Whitherspoon David Loo 2023-02-08 15:38:00.000000000 Issue with Printer546 in Australia Hardware 1 - Critical
49 Database Resolved 2023-02-13 08:10:20.378839709 2023-02-08 05:33:00 Howard Johnson INC0000000047 system India Luke Wilson Bud Richman 2023-02-13 08:10:20.378839709 Database server disruption detected Database 1 - Critical
50 Inquiry / Help Closed 2023-02-17 00:34:25.927389861 2023-02-08 14:07:00 Beth Anglin INC0000000048 admin Australia Charlie Whitherspoon Don Goodliffe 2023-02-17 00:34:25.927389861 Printer787 is causing problems Hardware 1 - Critical
51 Hardware Closed 2023-02-16 22:50:20.255626998 2023-02-11 04:10:00 Fred Luddy INC0000000049 admin Australia Charlie Whitherspoon Bud Richman 2023-02-16 22:50:20.255626998 Printer546 is not responding Hardware 1 - Critical
52 Hardware Resolved 2023-02-13 00:56:00.000000000 2023-02-12 00:56:00 Howard Johnson INC0000000050 system UK Fred Luddy Bud Richman 2023-02-13 00:56:00.000000000 UK Server67 has stopped responding Hardware 1 - Critical
53 Hardware Resolved 2023-02-13 09:00:00.000000000 2023-02-12 09:00:00 Howard Johnson INC0000000051 admin Australia Fred Luddy Bud Richman 2023-02-13 09:00:00.000000000 Printer546 is not responding Hardware 1 - Critical
54 Database Resolved 2023-02-18 18:49:23.647006730 2023-02-12 10:41:00 Charlie Whitherspoon INC0000000052 system United States Beth Anglin David Loo 2023-02-18 18:49:23.647006730 SQL database connection issue Database 3 - Moderate
55 Inquiry / Help Closed 2023-02-19 05:46:55.363664679 2023-02-14 16:34:00 Fred Luddy INC0000000053 employee Canada Fred Luddy ITIL User 2023-02-19 05:46:55.363664679 Need assistance with software installation Service Desk 3 - Moderate
56 Hardware Resolved 2023-02-19 06:21:12.452625610 2023-02-15 01:47:00 Fred Luddy INC0000000054 employee United States Fred Luddy David Loo 2023-02-19 06:21:12.452625610 Laptop issue reported Hardware 2 - High
57 Hardware Resolved 2023-02-19 11:12:41.587556967 2023-02-16 10:34:00 Luke Wilson INC0000000055 employee Australia Howard Johnson David Loo 2023-02-19 11:12:41.587556967 Issue with Printer546 in Australia Hardware 2 - High
58 Hardware Closed 2023-02-18 06:02:38.010888088 2023-02-16 17:07:00 Luke Wilson INC0000000056 system Australia Beth Anglin Don Goodliffe 2023-02-18 06:02:38.010888088 Printer546 is not working Hardware 2 - High
59 Network Closed 2023-02-25 02:41:07.264125204 2023-02-16 18:29:00 Howard Johnson INC0000000057 employee India Charlie Whitherspoon Don Goodliffe 2023-02-25 02:41:07.264125204 Unable to connect to the VPN Network 2 - High
60 Hardware Resolved 2023-02-26 07:36:08.762766728 2023-02-16 19:04:00 Fred Luddy INC0000000058 system Australia Charlie Whitherspoon David Loo 2023-02-26 07:36:08.762766728 Printer546 is not working Hardware 1 - Critical
61 Hardware Resolved 2023-02-19 01:46:00.000000000 2023-02-18 01:46:00 Luke Wilson INC0000000059 employee Australia Fred Luddy ITIL User 2023-02-19 01:46:00.000000000 Printer543 is not printing in Australia Hardware 1 - Critical
62 Database Closed 2023-02-24 12:26:03.066179768 2023-02-18 16:04:00 Beth Anglin INC0000000060 admin Australia Howard Johnson David Loo 2023-02-24 12:26:03.066179768 Issue with database response time Database 2 - High
63 Inquiry / Help Resolved 2023-03-05 11:31:06.569025031 2023-02-22 12:21:00 Beth Anglin INC0000000061 admin United States Luke Wilson ITIL User 2023-03-05 11:31:06.569025031 Request assistance for application updating issues Software 3 - Moderate
64 Hardware Closed 2023-02-23 22:00:23.401697490 2023-02-22 13:49:00 Charlie Whitherspoon INC0000000062 employee Australia Howard Johnson ITIL User 2023-02-23 22:00:23.401697490 Printer546 is malfunctioning in Australia Hardware 2 - High
65 Network Resolved 2023-02-26 16:29:16.807931635 2023-02-22 19:23:00 Luke Wilson INC0000000063 employee India Beth Anglin Bud Richman 2023-02-26 16:29:16.807931635 Network connectivity issue in India Network 2 - High
66 Hardware Resolved 2023-02-25 14:32:02.076278529 2023-02-23 02:37:00 Beth Anglin INC0000000064 system Australia Charlie Whitherspoon David Loo 2023-02-25 14:32:02.076278529 Printer error in Printer368 Hardware 2 - High
67 Hardware Closed 2023-03-01 04:41:50.658060449 2023-02-23 05:40:00 Beth Anglin INC0000000065 system Canada Beth Anglin David Loo 2023-03-01 04:41:50.658060449 Issue with desktop PC, unexpected shutdown Hardware 2 - High
68 Database Closed 2023-03-02 18:17:24.556975522 2023-02-25 17:52:00 Fred Luddy INC0000000066 system India Luke Wilson David Loo 2023-03-02 18:17:24.556975522 Unable to connect to server database Database 2 - High
69 Hardware Resolved 2023-03-03 22:24:21.666904166 2023-02-25 19:47:00 Charlie Whitherspoon INC0000000067 employee Australia Howard Johnson Don Goodliffe 2023-03-03 22:24:21.666904166 Printer546 is not working properly Hardware 2 - High
70 Hardware Closed 2023-03-11 20:13:52.693225203 2023-02-25 21:22:00 Fred Luddy INC0000000068 employee Australia Luke Wilson Don Goodliffe 2023-03-11 20:13:52.693225203 Printer problem with Printer546 in Australia Hardware 2 - High
71 Hardware Resolved 2023-02-28 16:37:00.000000000 2023-02-27 16:37:00 Charlie Whitherspoon INC0000000069 employee Australia Beth Anglin Don Goodliffe 2023-02-28 16:37:00.000000000 Printer546 is not functioning Hardware 2 - High
72 Hardware Resolved 2023-03-05 04:00:53.829740603 2023-02-27 21:40:00 Fred Luddy INC0000000070 admin Australia Luke Wilson Bud Richman 2023-03-05 04:00:53.829740603 Printer453 is not responding Hardware 2 - High
73 Hardware Closed 2023-03-17 12:55:54.993590364 2023-02-28 17:42:00 Charlie Whitherspoon INC0000000071 admin Australia Fred Luddy ITIL User 2023-03-17 12:55:54.993590364 Printer567 is not functioning properly Hardware 2 - High
74 Hardware Closed 2023-03-13 16:49:10.116400647 2023-03-02 01:29:00 Beth Anglin INC0000000072 employee Australia Charlie Whitherspoon Bud Richman 2023-03-13 16:49:10.116400647 Issue with Printer546 in Australia Hardware 1 - Critical
75 Inquiry / Help Resolved 2023-03-08 05:56:31.551604697 2023-03-02 10:56:00 Beth Anglin INC0000000073 admin Canada Fred Luddy Don Goodliffe 2023-03-08 05:56:31.551604697 Inquiry about the service in Canada Service Desk 3 - Moderate
76 Hardware Closed 2023-03-11 13:42:59.511508874 2023-03-04 03:00:00 Fred Luddy INC0000000074 system Australia Charlie Whitherspoon Bud Richman 2023-03-11 13:42:59.511508874 Printer546 is not working properly Hardware 1 - Critical
77 Hardware Resolved 2023-03-19 18:35:49.186969810 2023-03-07 06:18:00 Howard Johnson INC0000000075 admin Australia Charlie Whitherspoon Bud Richman 2023-03-19 18:35:49.186969810 Printer546 is not printing in Australia location. Please assist. Hardware 2 - High
78 Hardware Resolved 2023-03-17 15:33:56.380678280 2023-03-08 16:23:00 Howard Johnson INC0000000076 system India Beth Anglin David Loo 2023-03-17 15:33:56.380678280 Server rack 34B malfunctioning in Chennai data center Hardware 2 - High
79 Hardware Resolved 2023-03-14 06:30:47.245274154 2023-03-09 02:01:00 Luke Wilson INC0000000077 employee Australia Fred Luddy ITIL User 2023-03-14 06:30:47.245274154 Printer546 is not working properly Hardware 1 - Critical
80 Hardware Closed 2023-03-10 09:09:00.000000000 2023-03-09 09:09:00 Luke Wilson INC0000000078 employee Australia Fred Luddy ITIL User 2023-03-10 09:09:00.000000000 Printer546 in Australia is causing an issue Hardware 1 - Critical
81 Network Resolved 2023-03-11 09:09:00.000000000 2023-03-10 09:09:00 Charlie Whitherspoon INC0000000079 employee UK Charlie Whitherspoon Bud Richman 2023-03-11 09:09:00.000000000 Network connection lost in UK Network 1 - Critical
82 Network Closed 2023-03-13 09:38:15.903837660 2023-03-10 14:49:00 Fred Luddy INC0000000080 employee India Fred Luddy ITIL User 2023-03-13 09:38:15.903837660 Unable to establish a connection to the local server Network 2 - High
83 Database Closed 2023-03-17 12:37:48.453885624 2023-03-11 06:39:00 Luke Wilson INC0000000081 system United States Beth Anglin Bud Richman 2023-03-17 12:37:48.453885624 Unable to connect to Database567 Database 2 - High
84 Hardware Closed 2023-03-16 11:23:45.848878332 2023-03-13 02:53:00 Beth Anglin INC0000000082 admin United States Howard Johnson David Loo 2023-03-16 11:23:45.848878332 Hard drive failure in laptop HL349 Hardware 2 - High
85 Database Closed 2023-03-26 23:30:22.193990107 2023-03-13 07:44:00 Fred Luddy INC0000000083 system Canada Charlie Whitherspoon Bud Richman 2023-03-26 23:30:22.193990107 Unable to connect to SQL Database 219 Database 2 - High
86 Hardware Closed 2023-03-14 22:49:22.720352152 2023-03-13 10:05:00 Fred Luddy INC0000000084 system Australia Luke Wilson David Loo 2023-03-14 22:49:22.720352152 Issue with Printer210 Hardware 2 - High
87 Hardware Closed 2023-03-18 09:32:55.751173465 2023-03-13 11:36:00 Charlie Whitherspoon INC0000000085 admin Australia Charlie Whitherspoon Don Goodliffe 2023-03-18 09:32:55.751173465 Issue with Printer546 in Australia Hardware 2 - High
88 Hardware Resolved 2023-03-23 14:56:55.026865443 2023-03-14 00:04:00 Charlie Whitherspoon INC0000000086 admin Australia Luke Wilson David Loo 2023-03-23 14:56:55.026865443 Issue with Printer546 in Australia office Hardware 2 - High
89 Hardware Resolved 2023-03-26 11:10:50.949076210 2023-03-17 00:19:00 Charlie Whitherspoon INC0000000087 admin Australia Howard Johnson David Loo 2023-03-26 11:10:50.949076210 Printer546 is malfunctioning Hardware 1 - Critical
90 Hardware Resolved 2023-03-18 07:40:00.000000000 2023-03-17 07:40:00 Charlie Whitherspoon INC0000000088 employee Australia Fred Luddy David Loo 2023-03-18 07:40:00.000000000 Printer546 has a paper jam Hardware 2 - High
91 Hardware Resolved 2023-03-22 15:24:16.646216503 2023-03-18 01:04:00 Charlie Whitherspoon INC0000000089 employee Australia Fred Luddy David Loo 2023-03-22 15:24:16.646216503 Printer546 is malfunctioning in Australia Hardware 1 - Critical
92 Software Resolved 2023-03-26 17:14:15.209900642 2023-03-19 09:40:00 Charlie Whitherspoon INC0000000090 system United States Fred Luddy Don Goodliffe 2023-03-26 17:14:15.209900642 Software update failure on work PC Software 3 - Moderate
93 Hardware Resolved 2023-03-21 01:02:44.587646914 2023-03-19 12:57:00 Fred Luddy INC0000000091 admin Australia Beth Anglin David Loo 2023-03-21 01:02:44.587646914 Printer546 is not working Hardware 1 - Critical
94 Network Resolved 2023-03-31 07:59:26.909209525 2023-03-19 14:53:00 Howard Johnson INC0000000092 employee Australia Fred Luddy Bud Richman 2023-03-31 07:59:26.909209525 Network downtime issue in Australia Network 1 - Critical
95 Inquiry / Help Closed 2023-04-04 19:04:22.181856865 2023-03-22 13:51:00 Fred Luddy INC0000000093 admin United States Charlie Whitherspoon ITIL User 2023-04-04 19:04:22.181856865 Need help with software installation Service Desk 2 - High
96 Hardware Resolved 2023-03-29 18:40:47.611595618 2023-03-22 14:07:00 Howard Johnson INC0000000094 system Australia Howard Johnson David Loo 2023-03-29 18:40:47.611595618 Printer546 is having a paper jam issue Hardware 1 - Critical
97 Hardware Resolved 2023-04-13 00:44:40.599581505 2023-03-22 20:33:00 Luke Wilson INC0000000095 admin India Beth Anglin ITIL User 2023-04-13 00:44:40.599581505 Server error on HDD2385 Hardware 2 - High
98 Hardware Resolved 2023-03-31 08:03:25.091057805 2023-03-23 07:51:00 Charlie Whitherspoon INC0000000096 admin Australia Luke Wilson David Loo 2023-03-31 08:03:25.091057805 Printer546 is not working Hardware 2 - High
99 Hardware Resolved 2023-03-30 05:18:20.748165094 2023-03-23 16:57:00 Luke Wilson INC0000000097 employee UK Charlie Whitherspoon David Loo 2023-03-30 05:18:20.748165094 Issue with workstation PC238 Hardware 3 - Moderate
100 Software Closed 2023-04-08 08:46:45.358954276 2023-03-23 22:07:00 Beth Anglin INC0000000098 system India Howard Johnson Bud Richman 2023-04-08 08:46:45.358954276 Bug detected in accounting software Software 2 - High
101 Hardware Closed 2023-03-29 09:27:22.091188363 2023-03-26 03:15:00 Luke Wilson INC0000000099 employee Australia Charlie Whitherspoon David Loo 2023-03-29 09:27:22.091188363 Printer546 is not working properly Hardware 2 - High
102 Hardware Resolved 2023-04-08 15:04:33.153395278 2023-03-26 20:37:00 Fred Luddy INC0000000100 system Australia Beth Anglin ITIL User 2023-04-08 15:04:33.153395278 Printer546 in Australia is not working Hardware 1 - Critical
103 Hardware Closed 2023-04-08 07:50:02.291054808 2023-03-27 23:22:00 Fred Luddy INC0000000101 system Canada Charlie Whitherspoon Bud Richman 2023-04-08 07:50:02.291054808 Laptop973 malfunction in Canada location Hardware 1 - Critical
104 Hardware Resolved 2023-04-04 09:15:27.409492338 2023-03-29 01:49:00 Fred Luddy INC0000000102 employee Australia Fred Luddy Don Goodliffe 2023-04-04 09:15:27.409492338 Printer546 is down Hardware 1 - Critical
105 Hardware Closed 2023-04-05 05:58:43.770711476 2023-03-29 05:22:00 Luke Wilson INC0000000103 admin India Fred Luddy Don Goodliffe 2023-04-05 05:58:43.770711476 Server076 overheating issue Hardware 2 - High
106 Hardware Resolved 2023-03-31 22:32:42.024027147 2023-03-30 00:58:00 Charlie Whitherspoon INC0000000104 system Australia Charlie Whitherspoon David Loo 2023-03-31 22:32:42.024027147 Printer546 is not working properly Hardware 1 - Critical
107 Hardware Resolved 2023-04-16 00:36:30.146701781 2023-04-01 09:01:00 Luke Wilson INC0000000105 employee Australia Beth Anglin David Loo 2023-04-16 00:36:30.146701781 Printer issue with Printer546 in Australia Hardware 3 - Moderate
108 Network Resolved 2023-04-08 23:37:33.628402771 2023-04-02 15:37:00 Howard Johnson INC0000000106 system Australia Fred Luddy Bud Richman 2023-04-08 23:37:33.628402771 Internet connectivity issue with Australian network Network 2 - High
109 Hardware Closed 2023-04-13 19:24:58.346273013 2023-04-03 23:10:00 Howard Johnson INC0000000107 employee United States Fred Luddy ITIL User 2023-04-13 19:24:58.346273013 US Server Unresponsive Hardware 2 - High
110 Hardware Resolved 2023-04-09 09:12:14.485573467 2023-04-04 04:43:00 Charlie Whitherspoon INC0000000108 admin Australia Luke Wilson Don Goodliffe 2023-04-09 09:12:14.485573467 Issue with Printer276 in Australia Hardware 2 - High
111 Hardware Resolved 2023-04-17 20:17:35.569877984 2023-04-05 00:45:00 Fred Luddy INC0000000109 admin Australia Fred Luddy Bud Richman 2023-04-17 20:17:35.569877984 Printer546 is not working in Australia location Hardware 2 - High
112 Network Resolved 2023-04-13 15:50:15.123078287 2023-04-08 12:59:00 Charlie Whitherspoon INC0000000110 employee Australia Howard Johnson Don Goodliffe 2023-04-13 15:50:15.123078287 Network outage reported Network 1 - Critical
113 Hardware Resolved 2023-04-13 02:17:59.600859991 2023-04-08 22:13:00 Charlie Whitherspoon INC0000000111 employee Australia Luke Wilson Bud Richman 2023-04-13 02:17:59.600859991 Printer546 is malfunctioning in Australia Hardware 2 - High
114 Database Closed 2023-04-15 04:23:54.073331834 2023-04-09 10:28:00 Beth Anglin INC0000000112 employee India Fred Luddy David Loo 2023-04-15 04:23:54.073331834 Unable to connect to SQL Database Database 3 - Moderate
115 Hardware Resolved 2023-04-17 11:40:20.915287122 2023-04-09 15:33:00 Beth Anglin INC0000000113 admin Australia Fred Luddy Don Goodliffe 2023-04-17 11:40:20.915287122 Printer error on Printer546 Hardware 1 - Critical
116 Hardware Closed 2023-04-24 09:36:05.775625483 2023-04-10 12:12:00 Beth Anglin INC0000000114 employee Australia Fred Luddy Bud Richman 2023-04-24 09:36:05.775625483 Printer546 is not working Hardware 2 - High
117 Hardware Resolved 2023-04-13 12:12:50.918205479 2023-04-11 08:43:00 Charlie Whitherspoon INC0000000115 employee Australia Beth Anglin Don Goodliffe 2023-04-13 12:12:50.918205479 Printer546 is not responding Hardware 2 - High
118 Hardware Resolved 2023-04-22 08:16:59.883429480 2023-04-11 11:50:00 Beth Anglin INC0000000116 admin UK Luke Wilson ITIL User 2023-04-22 08:16:59.883429480 UK Printer546 malfunctioning Hardware 2 - High
119 Network Resolved 2023-04-13 09:52:00.000000000 2023-04-12 09:52:00 Charlie Whitherspoon INC0000000117 employee Canada Beth Anglin Bud Richman 2023-04-13 09:52:00.000000000 Network outage at Canada site Network 1 - Critical
120 Network Resolved 2023-04-13 12:13:00.000000000 2023-04-12 12:13:00 Charlie Whitherspoon INC0000000118 employee UK Fred Luddy ITIL User 2023-04-13 12:13:00.000000000 Network failure in region UK Network 1 - Critical
121 Hardware Closed 2023-04-14 10:00:00.000000000 2023-04-13 10:00:00 Howard Johnson INC0000000119 employee Australia Luke Wilson Don Goodliffe 2023-04-14 10:00:00.000000000 Printer639 is not working properly Hardware 1 - Critical
122 Database Closed 2023-04-25 00:40:17.584686390 2023-04-14 23:54:00 Luke Wilson INC0000000120 system India Charlie Whitherspoon Bud Richman 2023-04-25 00:40:17.584686390 Database query optimization issue at India location Database 3 - Moderate
123 Hardware Closed 2023-04-25 04:21:38.122505056 2023-04-15 11:57:00 Howard Johnson INC0000000121 employee Australia Fred Luddy ITIL User 2023-04-25 04:21:38.122505056 Printer789 is not responding Hardware 2 - High
124 Network Resolved 2023-04-19 16:48:00.000000000 2023-04-18 16:48:00 Charlie Whitherspoon INC0000000122 system UK Fred Luddy Don Goodliffe 2023-04-19 16:48:00.000000000 Network connection issue in UK Network 2 - High
125 Hardware Closed 2023-05-03 23:18:07.556497402 2023-04-18 19:22:00 Howard Johnson INC0000000123 employee Australia Beth Anglin Don Goodliffe 2023-05-03 23:18:07.556497402 Printer788 is not working properly Hardware 1 - Critical
126 Network Closed 2023-04-24 02:25:13.899200115 2023-04-18 22:20:00 Fred Luddy INC0000000124 system India Howard Johnson Bud Richman 2023-04-24 02:25:13.899200115 Network outage in India location Network 1 - Critical
127 Database Resolved 2023-04-26 00:28:50.913657583 2023-04-19 07:07:00 Fred Luddy INC0000000125 employee India Luke Wilson ITIL User 2023-04-26 00:28:50.913657583 Database Server Outage Database 2 - High
128 Hardware Resolved 2023-04-30 20:00:34.805177671 2023-04-19 14:41:00 Fred Luddy INC0000000126 employee Australia Charlie Whitherspoon ITIL User 2023-04-30 20:00:34.805177671 Printer556 is not working Hardware 1 - Critical
129 Hardware Resolved 2023-04-26 13:43:55.256743773 2023-04-20 22:34:00 Beth Anglin INC0000000127 admin Australia Howard Johnson Don Goodliffe 2023-04-26 13:43:55.256743773 Printer454 failed in office Hardware 1 - Critical
130 Hardware Closed 2023-05-05 00:21:12.204265630 2023-04-21 03:46:00 Beth Anglin INC0000000128 system United States Luke Wilson Don Goodliffe 2023-05-05 00:21:12.204265630 Desktop PC not turning on Hardware 2 - High
131 Software Closed 2023-05-06 00:19:06.845921162 2023-04-21 08:13:00 Charlie Whitherspoon INC0000000129 employee Australia Luke Wilson David Loo 2023-05-06 00:19:06.845921162 Software license renewal required Software 4 - Low
132 Hardware Closed 2023-04-29 07:22:13.691497066 2023-04-21 17:22:00 Luke Wilson INC0000000130 system UK Charlie Whitherspoon David Loo 2023-04-29 07:22:13.691497066 Issue with UK server hardware Hardware 2 - High
133 Hardware Closed 2023-04-26 07:15:31.647958414 2023-04-22 10:55:00 Howard Johnson INC0000000131 system Australia Luke Wilson David Loo 2023-04-26 07:15:31.647958414 Issue with Printer546 in Australia Hardware 2 - High
134 Hardware Closed 2023-05-10 03:20:31.007719853 2023-04-23 21:20:00 Howard Johnson INC0000000132 system Australia Fred Luddy David Loo 2023-05-10 03:20:31.007719853 Printer827 is not working properly in Australia Hardware 2 - High
135 Hardware Resolved 2023-05-10 23:55:09.253391223 2023-04-27 03:25:00 Howard Johnson INC0000000133 system UK Charlie Whitherspoon Don Goodliffe 2023-05-10 23:55:09.253391223 Faulty keyboard on workstation Hardware 2 - High
136 Network Closed 2023-05-05 01:59:48.858836394 2023-04-27 10:45:00 Luke Wilson INC0000000134 admin UK Charlie Whitherspoon ITIL User 2023-05-05 01:59:48.858836394 Network outage in UK site Network 1 - Critical
137 Hardware Resolved 2023-05-06 08:53:56.696181202 2023-04-28 01:24:00 Luke Wilson INC0000000135 system Australia Howard Johnson David Loo 2023-05-06 08:53:56.696181202 Printer547 isn't responding Hardware 2 - High
138 Hardware Closed 2023-05-14 08:03:47.192602517 2023-04-30 00:53:00 Charlie Whitherspoon INC0000000136 admin India Howard Johnson Don Goodliffe 2023-05-14 08:03:47.192602517 Issue with the server hardware Hardware 1 - Critical
139 Hardware Resolved 2023-05-05 19:25:33.306689559 2023-05-02 14:34:00 Beth Anglin INC0000000137 employee Australia Luke Wilson David Loo 2023-05-05 19:25:33.306689559 Printer546 is broken in Australia Hardware 2 - High
140 Hardware Resolved 2023-05-08 00:19:49.950083121 2023-05-02 15:01:00 Luke Wilson INC0000000138 admin Australia Howard Johnson Don Goodliffe 2023-05-08 00:19:49.950083121 Printer546 is not working properly Hardware 2 - High
141 Hardware Closed 2023-05-15 10:38:15.815796741 2023-05-03 04:24:00 Charlie Whitherspoon INC0000000139 admin Australia Beth Anglin Don Goodliffe 2023-05-15 10:38:15.815796741 Printer472 in Australia is not responding Hardware 1 - Critical
142 Hardware Closed 2023-05-04 21:57:00.000000000 2023-05-03 21:57:00 Beth Anglin INC0000000140 admin UK Howard Johnson David Loo 2023-05-04 21:57:00.000000000 UK Desktop PC with ID: Desktop123 has stopped working Hardware 2 - High
143 Software Closed 2023-05-14 06:26:59.910015516 2023-05-04 13:17:00 Luke Wilson INC0000000141 system India Charlie Whitherspoon Bud Richman 2023-05-14 06:26:59.910015516 Unable to install new software Software 2 - High
144 Hardware Resolved 2023-05-12 02:21:34.844909705 2023-05-05 07:09:00 Beth Anglin INC0000000142 employee Australia Beth Anglin David Loo 2023-05-12 02:21:34.844909705 Issue with Printer546 in Australia Hardware 2 - High
145 Hardware Closed 2023-05-19 09:53:34.982040620 2023-05-05 20:05:00 Charlie Whitherspoon INC0000000143 admin India Beth Anglin David Loo 2023-05-19 09:53:34.982040620 Server failure - server123 Hardware 1 - Critical
146 Database Closed 2023-05-10 22:35:58.881919516 2023-05-05 20:26:00 Fred Luddy INC0000000144 admin United States Charlie Whitherspoon David Loo 2023-05-10 22:35:58.881919516 Unable to access the database Database 2 - High
147 Inquiry / Help Closed 2023-05-06 22:24:00.000000000 2023-05-05 22:24:00 Charlie Whitherspoon INC0000000145 system Canada Charlie Whitherspoon Don Goodliffe 2023-05-06 22:24:00.000000000 Inquiry about help on local systems Service Desk 3 - Moderate
148 Hardware Resolved 2023-05-13 14:49:23.379483573 2023-05-07 09:01:00 Fred Luddy INC0000000146 employee Australia Luke Wilson ITIL User 2023-05-13 14:49:23.379483573 Printer546 issue in Australia Hardware 2 - High
149 Hardware Closed 2023-05-13 13:14:46.388208661 2023-05-07 11:12:00 Howard Johnson INC0000000147 system Australia Luke Wilson Bud Richman 2023-05-13 13:14:46.388208661 Issue with Printer546 in Australia Hardware 1 - Critical
150 Hardware Resolved 2023-05-14 12:40:40.813937606 2023-05-07 12:05:00 Beth Anglin INC0000000148 system Canada Howard Johnson ITIL User 2023-05-14 12:40:40.813937606 Issue with Dell521 Desktop PC malfunctioning Hardware 2 - High
151 Hardware Closed 2023-05-24 17:45:04.375124775 2023-05-12 06:51:00 Charlie Whitherspoon INC0000000149 system Australia Luke Wilson ITIL User 2023-05-24 17:45:04.375124775 Issue with Printer546 in Australia Hardware 2 - High
152 Hardware Closed 2023-05-19 04:22:50.443252112 2023-05-12 11:38:00 Beth Anglin INC0000000150 admin Australia Beth Anglin David Loo 2023-05-19 04:22:50.443252112 Printer546 is not printing Hardware 1 - Critical
153 Software Resolved 2023-05-19 01:48:03.565852983 2023-05-13 02:54:00 Luke Wilson INC0000000151 employee India Howard Johnson Don Goodliffe 2023-05-19 01:48:03.565852983 Software update failed on the server Software 3 - Moderate
154 Hardware Resolved 2023-05-24 09:29:18.509870284 2023-05-13 10:11:00 Fred Luddy INC0000000152 admin Australia Howard Johnson Don Goodliffe 2023-05-24 09:29:18.509870284 Issue with Printer546 in Australia Hardware 3 - Moderate
155 Hardware Closed 2023-05-19 07:25:36.115649042 2023-05-14 11:45:00 Fred Luddy INC0000000153 admin Australia Luke Wilson Don Goodliffe 2023-05-19 07:25:36.115649042 Printer546 has stopped working in Australia Hardware 1 - Critical
156 Hardware Closed 2023-05-18 20:30:00.000000000 2023-05-17 20:30:00 Fred Luddy INC0000000154 employee Australia Howard Johnson David Loo 2023-05-18 20:30:00.000000000 Printer876 is not printing Hardware 1 - Critical
157 Hardware Resolved 2023-05-27 00:02:45.297437201 2023-05-18 07:29:00 Luke Wilson INC0000000155 employee Australia Fred Luddy Bud Richman 2023-05-27 00:02:45.297437201 Printer546 malfunction in Australia Hardware 2 - High
158 Hardware Resolved 2023-05-29 16:00:46.480174225 2023-05-18 17:29:00 Fred Luddy INC0000000156 system India Fred Luddy Don Goodliffe 2023-05-29 16:00:46.480174225 Issue with Dell Inspiron 15 Hardware 2 - High
159 Database Closed 2023-06-05 23:47:52.328722644 2023-05-18 22:32:00 Howard Johnson INC0000000157 employee India Fred Luddy ITIL User 2023-06-05 23:47:52.328722644 SQL error on Production Server Database 2 - High
160 Hardware Resolved 2023-06-03 13:13:53.896117331 2023-05-19 04:05:00 Charlie Whitherspoon INC0000000158 admin Australia Howard Johnson Bud Richman 2023-06-03 13:13:53.896117331 Printer546 encountered an issue Hardware 1 - Critical
161 Hardware Resolved 2023-05-24 07:52:48.690310999 2023-05-20 06:12:00 Beth Anglin INC0000000159 system Australia Charlie Whitherspoon David Loo 2023-05-24 07:52:48.690310999 Printer issue with Printer546 in Australia Hardware 2 - High
162 Network Closed 2023-05-31 03:23:19.484544434 2023-05-21 05:49:00 Howard Johnson INC0000000160 employee India Charlie Whitherspoon ITIL User 2023-05-31 03:23:19.484544434 Network outage in India region Network 2 - High
163 Hardware Closed 2023-05-22 23:24:00.000000000 2023-05-21 23:24:00 Howard Johnson INC0000000161 system India Beth Anglin ITIL User 2023-05-22 23:24:00.000000000 Server failure - static issue Hardware 2 - High
164 Hardware Resolved 2023-05-31 14:07:51.086048950 2023-05-22 01:22:00 Beth Anglin INC0000000162 system Australia Fred Luddy Bud Richman 2023-05-31 14:07:51.086048950 Printer546 malfunction in Australia Hardware 2 - High
165 Hardware Closed 2023-06-07 16:18:08.061177566 2023-05-24 02:06:00 Fred Luddy INC0000000163 admin United States Howard Johnson Bud Richman 2023-06-07 16:18:08.061177566 Issue with processing unit in desktop PC Hardware 3 - Moderate
166 Hardware Closed 2023-05-27 02:04:45.048501853 2023-05-24 03:55:00 Luke Wilson INC0000000164 employee Australia Charlie Whitherspoon Don Goodliffe 2023-05-27 02:04:45.048501853 Issue with Printer457 in Australia office Hardware 2 - High
167 Hardware Resolved 2023-05-30 02:59:49.369927031 2023-05-26 08:08:00 Fred Luddy INC0000000165 employee Australia Luke Wilson David Loo 2023-05-30 02:59:49.369927031 Printer241 issue in Australia Hardware 1 - Critical
168 Hardware Resolved 2023-05-30 11:21:04.259433606 2023-05-26 13:20:00 Fred Luddy INC0000000166 system Australia Charlie Whitherspoon David Loo 2023-05-30 11:21:04.259433606 Printer546 failure in Australia Hardware 1 - Critical
169 Hardware Resolved 2023-05-28 08:38:00.000000000 2023-05-27 08:38:00 Charlie Whitherspoon INC0000000167 admin India Luke Wilson David Loo 2023-05-28 08:38:00.000000000 Router problem with RTR546 in India Hardware 2 - High
170 Hardware Resolved 2023-06-01 13:53:33.745863862 2023-05-27 21:00:00 Fred Luddy INC0000000168 system Australia Charlie Whitherspoon ITIL User 2023-06-01 13:53:33.745863862 Printer error on Printer643 Hardware 2 - High
171 Network Resolved 2023-05-29 13:25:00.000000000 2023-05-28 13:25:00 Luke Wilson INC0000000169 system India Howard Johnson Don Goodliffe 2023-05-29 13:25:00.000000000 Network outage in Mumbai region Network 1 - Critical
172 Software Resolved 2023-06-07 06:19:03.182476115 2023-05-29 04:20:00 Beth Anglin INC0000000170 admin Canada Beth Anglin ITIL User 2023-06-07 06:19:03.182476115 Unable to install new software update Software 2 - High
173 Software Resolved 2023-06-07 15:04:30.359478777 2023-05-30 09:43:00 Luke Wilson INC0000000171 system Australia Fred Luddy David Loo 2023-06-07 15:04:30.359478777 Software update required Software 2 - High
174 Database Resolved 2023-06-04 09:17:41.184530679 2023-05-30 09:56:00 Luke Wilson INC0000000172 admin Canada Howard Johnson Don Goodliffe 2023-06-04 09:17:41.184530679 Issue with performance of database DB202 Database 2 - High
175 Hardware Closed 2023-06-02 00:47:00.000000000 2023-06-01 00:47:00 Charlie Whitherspoon INC0000000173 employee Australia Charlie Whitherspoon Bud Richman 2023-06-02 00:47:00.000000000 Printer546 is malfunctioning in Australia Hardware 2 - High
176 Hardware Closed 2023-06-13 22:57:17.038108358 2023-06-01 13:13:00 Luke Wilson INC0000000174 system Canada Charlie Whitherspoon ITIL User 2023-06-13 22:57:17.038108358 Failed Hard Disk on Workstation122 Hardware 2 - High
177 Hardware Resolved 2023-06-11 09:48:35.368342810 2023-06-02 12:28:00 Luke Wilson INC0000000175 admin Australia Beth Anglin Bud Richman 2023-06-11 09:48:35.368342810 Printer fail at printer547 Hardware 2 - High
178 Hardware Resolved 2023-06-11 20:25:35.094482408 2023-06-02 22:47:00 Howard Johnson INC0000000176 admin UK Charlie Whitherspoon ITIL User 2023-06-11 20:25:35.094482408 Laptop malfunctioning, requires immediate attention Hardware 2 - High
179 Hardware Closed 2023-06-17 06:06:14.854314828 2023-06-03 10:45:00 Luke Wilson INC0000000177 system Canada Beth Anglin Bud Richman 2023-06-17 06:06:14.854314828 Hardware malfunction for laptop - Canada location Hardware 2 - High
180 Hardware Resolved 2023-06-06 12:59:19.008350345 2023-06-03 12:39:00 Luke Wilson INC0000000178 employee Canada Fred Luddy ITIL User 2023-06-06 12:59:19.008350345 Issue with the server hardware Hardware 2 - High
181 Software Closed 2023-06-05 15:09:00.000000000 2023-06-04 15:09:00 Howard Johnson INC0000000179 system Canada Howard Johnson Don Goodliffe 2023-06-05 15:09:00.000000000 An application is consistently crashing Software 2 - High
182 Hardware Resolved 2023-06-09 23:10:07.618999909 2023-06-04 21:23:00 Howard Johnson INC0000000180 employee Australia Charlie Whitherspoon David Loo 2023-06-09 23:10:07.618999909 Printer546 is not working properly Hardware 2 - High
183 Hardware Closed 2023-06-06 08:20:00.000000000 2023-06-05 08:20:00 Luke Wilson INC0000000181 admin Australia Charlie Whitherspoon Don Goodliffe 2023-06-06 08:20:00.000000000 Printer546 is not working Hardware 2 - High
184 Hardware Closed 2023-06-19 06:59:02.120925069 2023-06-06 09:03:00 Howard Johnson INC0000000182 employee India Fred Luddy David Loo 2023-06-19 06:59:02.120925069 Server malfunction Hardware 2 - High
185 Hardware Resolved 2023-06-07 21:23:00.000000000 2023-06-06 21:23:00 Luke Wilson INC0000000183 employee Australia Beth Anglin Don Goodliffe 2023-06-07 21:23:00.000000000 Printer567 is not working in Brisbane office Hardware 2 - High
186 Hardware Closed 2023-06-30 13:34:11.629362629 2023-06-07 02:47:00 Howard Johnson INC0000000184 system Australia Fred Luddy David Loo 2023-06-30 13:34:11.629362629 Printer546 is not working in Australia Hardware 2 - High
187 Hardware Closed 2023-06-14 11:45:24.784548040 2023-06-07 15:24:00 Charlie Whitherspoon INC0000000185 employee United States Howard Johnson David Loo 2023-06-14 11:45:24.784548040 Monitor display not working Hardware 2 - High
188 Hardware Resolved 2023-06-08 17:00:00.000000000 2023-06-07 17:00:00 Beth Anglin INC0000000186 system Australia Charlie Whitherspoon David Loo 2023-06-08 17:00:00.000000000 Printer546 - Printer not working Hardware 3 - Moderate
189 Hardware Closed 2023-06-20 19:52:27.802682144 2023-06-08 18:44:00 Charlie Whitherspoon INC0000000187 employee Australia Beth Anglin David Loo 2023-06-20 19:52:27.802682144 Printer123 is not working properly in Australia location Hardware 1 - Critical
190 Hardware Closed 2023-06-13 20:13:50.263024628 2023-06-08 22:05:00 Howard Johnson INC0000000188 employee Australia Luke Wilson Don Goodliffe 2023-06-13 20:13:50.263024628 Printer546 issue in Australia Hardware 2 - High
191 Hardware Resolved 2023-06-24 09:17:21.801903137 2023-06-09 08:53:00 Luke Wilson INC0000000189 system Australia Luke Wilson ITIL User 2023-06-24 09:17:21.801903137 Printer error in Printer546 Hardware 2 - High
192 Hardware Closed 2023-06-15 22:13:18.416949743 2023-06-10 17:52:00 Beth Anglin INC0000000190 admin Australia Luke Wilson ITIL User 2023-06-15 22:13:18.416949743 Printer error: Paper jam on Printer546 in Australia Hardware 2 - High
193 Hardware Closed 2023-06-12 02:12:20.844915289 2023-06-10 20:44:00 Beth Anglin INC0000000191 system Australia Luke Wilson Bud Richman 2023-06-12 02:12:20.844915289 Printer546 is not printing in the Melbourne office Hardware 1 - Critical
194 Hardware Resolved 2023-06-18 08:09:47.068608027 2023-06-11 07:00:00 Luke Wilson INC0000000192 admin Australia Luke Wilson Don Goodliffe 2023-06-18 08:09:47.068608027 Issue with Printer738 in Australia Hardware 2 - High
195 Hardware Closed 2023-06-25 12:04:04.032337887 2023-06-14 04:06:00 Luke Wilson INC0000000193 system Australia Charlie Whitherspoon Bud Richman 2023-06-25 12:04:04.032337887 Printer546 is malfunctioning Hardware 2 - High
196 Inquiry / Help Closed 2023-06-29 12:44:20.753397452 2023-06-15 07:56:00 Luke Wilson INC0000000194 employee United States Beth Anglin David Loo 2023-06-29 12:44:20.753397452 Need help with application usage Service Desk 3 - Moderate
197 Network Closed 2023-06-29 19:11:43.933822843 2023-06-19 10:41:00 Howard Johnson INC0000000195 admin Australia Howard Johnson David Loo 2023-06-29 19:11:43.933822843 Connection issues with network in Australia Network 2 - High
198 Software Closed 2023-06-28 14:05:28.538482547 2023-06-19 11:21:00 Charlie Whitherspoon INC0000000196 admin United States Fred Luddy ITIL User 2023-06-28 14:05:28.538482547 Software update failure Software 2 - High
199 Hardware Closed 2023-06-25 09:59:55.161658018 2023-06-19 12:22:00 Howard Johnson INC0000000197 admin Canada Beth Anglin David Loo 2023-06-25 09:59:55.161658018 Server hardware malfunction on SCSI Canada1024 Hardware 2 - High
200 Network Closed 2023-06-22 02:33:39.410009617 2023-06-19 13:59:00 Fred Luddy INC0000000198 employee Canada Luke Wilson Don Goodliffe 2023-06-22 02:33:39.410009617 Slow network connection in office Network 2 - High
201 Hardware Closed 2023-07-01 10:42:22.374438866 2023-06-21 19:04:00 Beth Anglin INC0000000199 employee India Beth Anglin David Loo 2023-07-01 10:42:22.374438866 Issues detected with server123 Hardware 3 - Moderate
202 Hardware Resolved 2023-07-06 13:13:24.843387226 2023-06-22 17:34:00 Beth Anglin INC0000000200 employee UK Fred Luddy Bud Richman 2023-07-06 13:13:24.843387226 Issue with the sound driver on workstation PC8 Hardware 2 - High
203 Hardware Closed 2023-07-06 13:08:33.074641515 2023-06-23 12:47:00 Luke Wilson INC0000000201 system India Beth Anglin Bud Richman 2023-07-06 13:08:33.074641515 Problem with Cooling Fan Hardware 2 - High
204 Hardware Resolved 2023-06-29 22:17:23.746230748 2023-06-23 20:11:00 Howard Johnson INC0000000202 system Canada Fred Luddy ITIL User 2023-06-29 22:17:23.746230748 Hard drive failure on office desktop Hardware 2 - High
205 Database Resolved 2023-07-06 00:00:59.012006127 2023-06-25 04:50:00 Charlie Whitherspoon INC0000000203 employee UK Charlie Whitherspoon David Loo 2023-07-06 00:00:59.012006127 Unable to connect to SQL Database Database 2 - High
206 Database Closed 2023-07-01 09:46:55.866723604 2023-06-25 10:31:00 Howard Johnson INC0000000204 admin Australia Luke Wilson David Loo 2023-07-01 09:46:55.866723604 Database server error 550 Database 2 - High
207 Hardware Resolved 2023-07-06 12:23:47.840976362 2023-06-25 22:45:00 Howard Johnson INC0000000205 system Australia Howard Johnson Don Goodliffe 2023-07-06 12:23:47.840976362 Printer348 is not responding Hardware 2 - High
208 Hardware Closed 2023-06-30 06:01:54.007909417 2023-06-26 06:56:00 Fred Luddy INC0000000206 employee Australia Charlie Whitherspoon David Loo 2023-06-30 06:01:54.007909417 Printer546 is not responding Hardware 2 - High
209 Hardware Closed 2023-07-09 14:14:29.904659016 2023-06-26 08:23:00 Charlie Whitherspoon INC0000000207 admin United States Fred Luddy ITIL User 2023-07-09 14:14:29.904659016 PC1023 is not starting Hardware 1 - Critical
210 Hardware Closed 2023-07-06 07:29:00.832219981 2023-06-26 17:38:00 Howard Johnson INC0000000208 admin Australia Fred Luddy Bud Richman 2023-07-06 07:29:00.832219981 Printer error at Printer848 Hardware 1 - Critical
211 Hardware Resolved 2023-07-09 20:00:30.308403141 2023-06-27 10:20:00 Howard Johnson INC0000000209 system Australia Luke Wilson David Loo 2023-07-09 20:00:30.308403141 Printer546 in Sydney office is not working Hardware 2 - High
212 Hardware Resolved 2023-07-06 03:31:13.838619495 2023-06-27 21:41:00 Fred Luddy INC0000000210 admin UK Howard Johnson Don Goodliffe 2023-07-06 03:31:13.838619495 Issue with server SR654 Hardware 2 - High
213 Hardware Resolved 2023-07-12 18:45:07.705046349 2023-06-28 11:02:00 Fred Luddy INC0000000211 admin Australia Fred Luddy David Loo 2023-07-12 18:45:07.705046349 Printer546 issue in Sydney office Hardware 2 - High
214 Hardware Closed 2023-07-06 00:45:36.251942561 2023-06-28 14:35:00 Beth Anglin INC0000000212 system India Howard Johnson David Loo 2023-07-06 00:45:36.251942561 Terminal343 is not working Hardware 2 - High
215 Hardware Closed 2023-06-30 23:29:55.851304419 2023-06-29 19:01:00 Charlie Whitherspoon INC0000000213 system Australia Luke Wilson David Loo 2023-06-30 23:29:55.851304419 Printer error at Printer679 Hardware 3 - Moderate
216 Network Closed 2023-07-10 23:00:15.709745176 2023-07-02 07:35:00 Beth Anglin INC0000000214 system India Luke Wilson Bud Richman 2023-07-10 23:00:15.709745176 Unable to establish VPN connection Network 2 - High
217 Hardware Closed 2023-07-14 08:23:51.080019979 2023-07-03 06:45:00 Charlie Whitherspoon INC0000000215 system Australia Charlie Whitherspoon ITIL User 2023-07-14 08:23:51.080019979 Printer546 is not working! Hardware 1 - Critical
218 Inquiry / Help Closed 2023-07-15 22:29:05.785588895 2023-07-04 04:13:00 Luke Wilson INC0000000216 system UK Charlie Whitherspoon David Loo 2023-07-15 22:29:05.785588895 Inquiry regarding help with account access Service Desk 3 - Moderate
219 Hardware Resolved 2023-07-14 06:35:05.209399792 2023-07-04 13:46:00 Fred Luddy INC0000000217 admin Australia Luke Wilson ITIL User 2023-07-14 06:35:05.209399792 Printer fail - PrinterID::Printer546 Hardware 2 - High
220 Inquiry / Help Resolved 2023-07-21 18:09:17.803746956 2023-07-07 04:36:00 Charlie Whitherspoon INC0000000218 employee India Beth Anglin Bud Richman 2023-07-21 18:09:17.803746956 Need assistance with software installation Service Desk 3 - Moderate
221 Inquiry / Help Resolved 2023-07-08 04:48:00.000000000 2023-07-07 04:48:00 Beth Anglin INC0000000219 system UK Howard Johnson David Loo 2023-07-08 04:48:00.000000000 Assistance needed with UK enquiry system Service Desk 3 - Moderate
222 Network Closed 2023-07-11 23:34:29.390060680 2023-07-07 05:58:00 Howard Johnson INC0000000220 employee UK Howard Johnson David Loo 2023-07-11 23:34:29.390060680 Internet connectivity issue in UK office Network 2 - High
223 Hardware Resolved 2023-07-13 16:19:33.649785697 2023-07-07 20:52:00 Charlie Whitherspoon INC0000000221 employee Canada Beth Anglin Bud Richman 2023-07-13 16:19:33.649785697 Server malfunction in Canada Hardware 3 - Moderate
224 Hardware Closed 2023-07-23 19:05:17.533035942 2023-07-08 00:31:00 Luke Wilson INC0000000222 employee Australia Charlie Whitherspoon ITIL User 2023-07-23 19:05:17.533035942 Printer malfunction detected on Printer546 Hardware 2 - High
225 Hardware Resolved 2023-07-25 03:32:18.462401146 2023-07-09 03:39:00 Beth Anglin INC0000000223 system India Howard Johnson Bud Richman 2023-07-25 03:32:18.462401146 Computer not starting Hardware 2 - High
226 Hardware Closed 2023-07-26 17:51:52.767336231 2023-07-11 16:02:00 Luke Wilson INC0000000224 admin India Beth Anglin David Loo 2023-07-26 17:51:52.767336231 Laptop malfunction with ID233 Hardware 2 - High
227 Hardware Resolved 2023-07-20 02:37:10.813279462 2023-07-11 18:42:00 Howard Johnson INC0000000225 employee UK Howard Johnson Bud Richman 2023-07-20 02:37:10.813279462 Phone681 is not responding Hardware 2 - High
228 Hardware Resolved 2023-07-27 12:30:15.368139102 2023-07-12 00:27:00 Charlie Whitherspoon INC0000000226 admin Australia Howard Johnson Bud Richman 2023-07-27 12:30:15.368139102 Printer422 is malfunctioning in Australia Hardware 2 - High
229 Software Closed 2023-07-19 14:54:49.403388921 2023-07-12 03:22:00 Luke Wilson INC0000000227 employee Australia Beth Anglin Don Goodliffe 2023-07-19 14:54:49.403388921 Error message on Software ABC Software 3 - Moderate
230 Hardware Resolved 2023-07-14 21:15:31.584390518 2023-07-12 05:50:00 Fred Luddy INC0000000228 system Australia Fred Luddy Don Goodliffe 2023-07-14 21:15:31.584390518 Printer546 is not working Hardware 1 - Critical
231 Software Resolved 2023-07-28 21:34:00.908307924 2023-07-14 21:27:00 Howard Johnson INC0000000229 system UK Beth Anglin ITIL User 2023-07-28 21:34:00.908307924 Slowness in running application XYZ Software 3 - Moderate
232 Hardware Resolved 2023-07-20 09:47:52.908236069 2023-07-15 12:17:00 Fred Luddy INC0000000230 admin Australia Beth Anglin ITIL User 2023-07-20 09:47:52.908236069 Issue with Printer546 in Australia Hardware 1 - Critical
233 Hardware Resolved 2023-07-25 03:53:49.978687958 2023-07-15 14:09:00 Fred Luddy INC0000000231 admin Australia Howard Johnson Bud Richman 2023-07-25 03:53:49.978687958 Printer546 is not working properly. Hardware 2 - High
234 Hardware Resolved 2023-07-22 05:03:13.822074451 2023-07-16 10:58:00 Beth Anglin INC0000000232 employee Australia Beth Anglin Don Goodliffe 2023-07-22 05:03:13.822074451 Printer783 is not printing Hardware 2 - High
235 Hardware Closed 2023-07-26 01:50:52.068385147 2023-07-19 12:03:00 Luke Wilson INC0000000233 employee Australia Charlie Whitherspoon Bud Richman 2023-07-26 01:50:52.068385147 Printer786 is not working Hardware 1 - Critical
236 Inquiry / Help Closed 2023-08-01 00:45:22.754376187 2023-07-20 12:12:00 Fred Luddy INC0000000234 system United States Luke Wilson Bud Richman 2023-08-01 00:45:22.754376187 Inquiry about missing functionalities Service Desk 3 - Moderate
237 Hardware Resolved 2023-07-23 16:38:46.547163481 2023-07-21 07:12:00 Howard Johnson INC0000000235 admin UK Charlie Whitherspoon Bud Richman 2023-07-23 16:38:46.547163481 Problem with office PC Hardware 3 - Moderate
238 Hardware Resolved 2023-07-25 23:13:55.734880101 2023-07-22 04:13:00 Charlie Whitherspoon INC0000000236 employee Australia Beth Anglin Don Goodliffe 2023-07-25 23:13:55.734880101 Printer546 - Not Printing is causing issues Hardware 2 - High
239 Inquiry / Help Resolved 2023-07-30 12:07:08.997531852 2023-07-22 16:29:00 Fred Luddy INC0000000237 admin United States Charlie Whitherspoon Bud Richman 2023-07-30 12:07:08.997531852 Need assistance with software installation Service Desk 3 - Moderate
240 Inquiry / Help Closed 2023-08-09 03:19:49.048508681 2023-07-22 22:39:00 Howard Johnson INC0000000238 employee United States Beth Anglin Bud Richman 2023-08-09 03:19:49.048508681 Need help with software installation Service Desk 3 - Moderate
241 Hardware Closed 2023-08-04 04:46:10.581661057 2023-07-22 23:48:00 Howard Johnson INC0000000239 admin Australia Beth Anglin Bud Richman 2023-08-04 04:46:10.581661057 Issue with Printer546 in Australia Hardware 2 - High
242 Network Closed 2023-07-31 00:33:13.437296119 2023-07-23 08:50:00 Beth Anglin INC0000000240 admin Australia Howard Johnson Don Goodliffe 2023-07-31 00:33:13.437296119 Network router behaving erratically Network 3 - Moderate
243 Network Resolved 2023-07-25 09:09:00.000000000 2023-07-24 09:09:00 Howard Johnson INC0000000241 admin India Luke Wilson Don Goodliffe 2023-07-25 09:09:00.000000000 Slow internet connectivity issues Network 3 - Moderate
244 Network Resolved 2023-07-31 04:33:45.303280610 2023-07-24 09:13:00 Beth Anglin INC0000000242 admin UK Charlie Whitherspoon Don Goodliffe 2023-07-31 04:33:45.303280610 Unable to connect to VPN Network 2 - High
245 Hardware Resolved 2023-08-11 14:17:08.329647264 2023-07-25 08:08:00 Beth Anglin INC0000000243 system Canada Fred Luddy David Loo 2023-08-11 14:17:08.329647264 Motherboard failure on company desktop Hardware 2 - High
246 Software Closed 2023-08-02 12:16:09.558065832 2023-07-25 20:00:00 Howard Johnson INC0000000244 admin Australia Charlie Whitherspoon ITIL User 2023-08-02 12:16:09.558065832 Error 404 on Software789 Software 2 - High
247 Inquiry / Help Closed 2023-08-12 18:27:47.789421821 2023-07-26 06:53:00 Charlie Whitherspoon INC0000000245 admin Canada Charlie Whitherspoon Bud Richman 2023-08-12 18:27:47.789421821 Need assistance with software installation Service Desk 3 - Moderate
248 Hardware Closed 2023-08-02 04:32:04.560171158 2023-07-26 17:09:00 Beth Anglin INC0000000246 system Australia Howard Johnson David Loo 2023-08-02 04:32:04.560171158 Issue with Printer546 in Australia Hardware 2 - High
249 Hardware Resolved 2023-08-07 06:13:36.125124469 2023-07-27 04:40:00 Howard Johnson INC0000000247 system Australia Luke Wilson Don Goodliffe 2023-08-07 06:13:36.125124469 Printer546 is not working Hardware 2 - High
250 Hardware Closed 2023-08-08 02:22:19.738512734 2023-07-27 08:18:00 Charlie Whitherspoon INC0000000248 system UK Charlie Whitherspoon Don Goodliffe 2023-08-08 02:22:19.738512734 UK laptop malfunctioning Hardware 2 - High
251 Network Closed 2023-08-08 20:25:25.735379947 2023-07-27 19:21:00 Fred Luddy INC0000000249 system United States Beth Anglin Bud Richman 2023-08-08 20:25:25.735379947 Network outage in United States office Network 1 - Critical
252 Inquiry / Help Closed 2023-08-04 22:43:36.252615961 2023-07-28 19:29:00 Charlie Whitherspoon INC0000000250 admin Canada Luke Wilson ITIL User 2023-08-04 22:43:36.252615961 Need assistance with VPN setup Service Desk 3 - Moderate
253 Hardware Closed 2023-08-07 18:20:23.668968040 2023-07-29 10:15:00 Luke Wilson INC0000000251 employee Australia Luke Wilson Don Goodliffe 2023-08-07 18:20:23.668968040 Issue with Printer546 in Australia Hardware 2 - High
254 Hardware Closed 2023-08-02 05:21:25.991706511 2023-07-29 11:39:00 Charlie Whitherspoon INC0000000252 employee Australia Howard Johnson ITIL User 2023-08-02 05:21:25.991706511 Printer error on Printer546 Hardware 2 - High
255 Software Closed 2023-08-03 13:35:26.483807424 2023-07-30 09:49:00 Beth Anglin INC0000000253 admin Australia Beth Anglin David Loo 2023-08-03 13:35:26.483807424 MySQL database connection error on server AU120 Software 2 - High
256 Software Closed 2023-08-11 16:02:37.684405305 2023-07-30 09:52:00 Fred Luddy INC0000000254 employee Australia Charlie Whitherspoon ITIL User 2023-08-11 16:02:37.684405305 Unable to update software on local machine Software 2 - High
257 Hardware Closed 2023-08-13 06:44:24.424288482 2023-07-30 17:08:00 Charlie Whitherspoon INC0000000255 employee UK Beth Anglin ITIL User 2023-08-13 06:44:24.424288482 Broken server needs replacement Hardware 2 - High
258 Hardware Closed 2023-08-02 05:44:00.000000000 2023-08-01 05:44:00 Fred Luddy INC0000000256 employee Australia Beth Anglin ITIL User 2023-08-02 05:44:00.000000000 Printer546 is not functioning correctly Hardware 2 - High
259 Hardware Resolved 2023-08-07 18:21:44.544015394 2023-08-01 11:34:00 Beth Anglin INC0000000257 employee Australia Luke Wilson David Loo 2023-08-07 18:21:44.544015394 Printer322 is malfunctioning in Australia Hardware 2 - High
260 Hardware Resolved 2023-08-10 22:01:38.300764703 2023-08-01 13:22:00 Beth Anglin INC0000000258 employee Australia Luke Wilson David Loo 2023-08-10 22:01:38.300764703 Printer420 is not responding Hardware 1 - Critical
261 Hardware Resolved 2023-08-09 07:59:01.326042131 2023-08-02 07:41:00 Luke Wilson INC0000000259 admin Australia Howard Johnson Bud Richman 2023-08-09 07:59:01.326042131 Printer327 has stopped working in Australia Hardware 1 - Critical
262 Hardware Closed 2023-08-05 08:06:09.262346306 2023-08-02 14:46:00 Luke Wilson INC0000000260 employee India Charlie Whitherspoon Don Goodliffe 2023-08-05 08:06:09.262346306 Monitor display intermittent failure Hardware 2 - High
263 Network Closed 2023-08-04 08:39:00.000000000 2023-08-03 08:39:00 Fred Luddy INC0000000261 employee India Howard Johnson Don Goodliffe 2023-08-04 08:39:00.000000000 Unable to connect to server Network 2 - High
264 Hardware Resolved 2023-08-17 04:45:43.185739101 2023-08-03 16:41:00 Beth Anglin INC0000000262 employee Australia Beth Anglin Don Goodliffe 2023-08-17 04:45:43.185739101 Printer546 is not printing in Australia Hardware 2 - High
265 Hardware Resolved 2023-08-04 18:56:00.000000000 2023-08-03 18:56:00 Fred Luddy INC0000000263 employee Australia Luke Wilson Don Goodliffe 2023-08-04 18:56:00.000000000 Printer789 is malfunctioning in Australia Hardware 2 - High
266 Hardware Resolved 2023-08-14 09:36:00.295254938 2023-08-05 07:39:00 Howard Johnson INC0000000264 admin Australia Charlie Whitherspoon ITIL User 2023-08-14 09:36:00.295254938 Printer error at Printer546 in Australia Hardware 2 - High
267 Hardware Resolved 2023-08-07 09:44:00.000000000 2023-08-06 09:44:00 Beth Anglin INC0000000265 employee Australia Howard Johnson Bud Richman 2023-08-07 09:44:00.000000000 Printer546 in Australia location has a paper jam Hardware 2 - High
268 Hardware Closed 2023-08-15 14:03:57.099952165 2023-08-07 02:37:00 Howard Johnson INC0000000266 employee Australia Charlie Whitherspoon ITIL User 2023-08-15 14:03:57.099952165 Printer467 is out of service! Hardware 2 - High
269 Hardware Closed 2023-08-15 21:18:27.557222760 2023-08-08 09:29:00 Charlie Whitherspoon INC0000000267 admin Australia Howard Johnson Don Goodliffe 2023-08-15 21:18:27.557222760 Issue with Printer546 in Australia Hardware 3 - Moderate
270 Hardware Closed 2023-08-28 16:17:39.682367202 2023-08-09 04:10:00 Charlie Whitherspoon INC0000000268 admin Australia Howard Johnson Don Goodliffe 2023-08-28 16:17:39.682367202 Printer678 issue in Australia Hardware 2 - High
271 Network Closed 2023-08-10 06:30:11.927271898 2023-08-09 04:13:00 Charlie Whitherspoon INC0000000269 admin United States Howard Johnson ITIL User 2023-08-10 06:30:11.927271898 Unable to connect to VPN Network 2 - High
272 Hardware Closed 2023-08-19 00:17:36.874122878 2023-08-09 17:08:00 Luke Wilson INC0000000270 system Australia Fred Luddy Bud Richman 2023-08-19 00:17:36.874122878 Printer789 is not responding Hardware 1 - Critical
273 Inquiry / Help Closed 2023-08-20 02:50:00.481014067 2023-08-10 08:09:00 Fred Luddy INC0000000271 employee UK Fred Luddy ITIL User 2023-08-20 02:50:00.481014067 Need assistance with IT inquiry Service Desk 3 - Moderate
274 Hardware Closed 2023-08-24 03:39:08.172397201 2023-08-11 04:15:00 Luke Wilson INC0000000272 employee Australia Fred Luddy ITIL User 2023-08-24 03:39:08.172397201 Printer546 is not printing in Australia Hardware 1 - Critical
275 Software Closed 2023-08-13 06:41:18.526534971 2023-08-11 09:04:00 Charlie Whitherspoon INC0000000273 admin UK Beth Anglin David Loo 2023-08-13 06:41:18.526534971 Software Issue: Error while loading application on VM Software 3 - Moderate
276 Hardware Closed 2023-08-18 23:36:22.191419882 2023-08-12 03:28:00 Luke Wilson INC0000000274 system Australia Charlie Whitherspoon David Loo 2023-08-18 23:36:22.191419882 Printer546 is not working Hardware 3 - Moderate
277 Hardware Resolved 2023-08-13 15:36:00.000000000 2023-08-12 15:36:00 Howard Johnson INC0000000275 admin Australia Fred Luddy Bud Richman 2023-08-13 15:36:00.000000000 Printer546 is not functioning in Australia Hardware 2 - High
278 Hardware Resolved 2023-08-19 05:22:39.220366354 2023-08-13 08:04:00 Luke Wilson INC0000000276 system Australia Beth Anglin Don Goodliffe 2023-08-19 05:22:39.220366354 Printer546 is not working Hardware 1 - Critical
279 Hardware Resolved 2023-08-17 17:26:24.730681330 2023-08-14 09:58:00 Howard Johnson INC0000000277 system Australia Beth Anglin ITIL User 2023-08-17 17:26:24.730681330 Printer546 Error in Australia Hardware 3 - Moderate
280 Hardware Resolved 2023-08-21 08:48:34.847604103 2023-08-15 20:03:00 Beth Anglin INC0000000278 employee Australia Fred Luddy ITIL User 2023-08-21 08:48:34.847604103 Printer546 is malfunctioning Hardware 1 - Critical
281 Hardware Closed 2023-08-22 04:24:28.410211673 2023-08-16 19:14:00 Fred Luddy INC0000000279 system Australia Beth Anglin Don Goodliffe 2023-08-22 04:24:28.410211673 Issue with Printer546 in Australia Hardware 2 - High
282 Hardware Resolved 2023-08-25 09:49:36.214757254 2023-08-17 11:38:00 Luke Wilson INC0000000280 admin Australia Charlie Whitherspoon David Loo 2023-08-25 09:49:36.214757254 Printer issue with Printer546 Hardware 1 - Critical
283 Hardware Closed 2023-08-19 10:57:00.000000000 2023-08-18 10:57:00 Fred Luddy INC0000000281 admin Australia Charlie Whitherspoon ITIL User 2023-08-19 10:57:00.000000000 Issue with Printer546 Hardware 1 - Critical
284 Database Closed 2023-08-23 19:40:27.266944172 2023-08-19 12:57:00 Howard Johnson INC0000000282 system UK Howard Johnson Bud Richman 2023-08-23 19:40:27.266944172 Connection issue with UK_DB47 Database Database 2 - High
285 Hardware Closed 2023-08-24 00:59:37.177124394 2023-08-20 08:09:00 Charlie Whitherspoon INC0000000283 employee Australia Howard Johnson David Loo 2023-08-24 00:59:37.177124394 Printer678 malfunctioning in Australia Hardware 2 - High
286 Hardware Resolved 2023-08-26 09:29:01.912064757 2023-08-20 08:38:00 Fred Luddy INC0000000284 employee Australia Beth Anglin ITIL User 2023-08-26 09:29:01.912064757 Issue with Printer546 in Australia Hardware 2 - High
287 Hardware Closed 2023-08-24 03:28:09.603360173 2023-08-20 18:16:00 Luke Wilson INC0000000285 employee Australia Charlie Whitherspoon Bud Richman 2023-08-24 03:28:09.603360173 Printer546 is failing Hardware 1 - Critical
288 Inquiry / Help Closed 2023-08-26 15:36:56.981753690 2023-08-21 07:17:00 Howard Johnson INC0000000286 admin India Fred Luddy Bud Richman 2023-08-26 15:36:56.981753690 Need help with software installation Service Desk 3 - Moderate
289 Hardware Closed 2023-09-05 02:07:43.113682721 2023-08-21 07:38:00 Howard Johnson INC0000000287 admin United States Howard Johnson David Loo 2023-09-05 02:07:43.113682721 Hardware issue with the CPU overheating Hardware 1 - Critical
290 Database Resolved 2023-08-22 19:11:00.000000000 2023-08-21 19:11:00 Charlie Whitherspoon INC0000000288 employee UK Beth Anglin David Loo 2023-08-22 19:11:00.000000000 Error detected in Database system Database 1 - Critical
291 Network Closed 2023-08-26 16:09:36.942939516 2023-08-22 03:19:00 Fred Luddy INC0000000289 admin Australia Beth Anglin Bud Richman 2023-08-26 16:09:36.942939516 Network connection issue, Australia Network 2 - High
292 Hardware Closed 2023-08-25 07:22:00.000000000 2023-08-24 07:22:00 Luke Wilson INC0000000290 admin Australia Charlie Whitherspoon David Loo 2023-08-25 07:22:00.000000000 Printer546 is offline Hardware 2 - High
293 Hardware Closed 2023-09-03 18:58:33.803118210 2023-08-25 12:10:00 Fred Luddy INC0000000291 admin Australia Howard Johnson David Loo 2023-09-03 18:58:33.803118210 Printer489 has a paper jam Hardware 2 - High
294 Network Closed 2023-08-30 14:14:08.283969923 2023-08-25 22:41:00 Charlie Whitherspoon INC0000000292 employee UK Luke Wilson Bud Richman 2023-08-30 14:14:08.283969923 Losing connectivity frequently Network 2 - High
295 Database Resolved 2023-08-27 03:03:00.000000000 2023-08-26 03:03:00 Beth Anglin INC0000000293 admin UK Luke Wilson ITIL User 2023-08-27 03:03:00.000000000 Issue with SQL Server783 Database 2 - High
296 Database Closed 2023-08-30 13:49:54.648995923 2023-08-27 21:14:00 Fred Luddy INC0000000294 system Canada Fred Luddy Don Goodliffe 2023-08-30 13:49:54.648995923 Unable to connect to Database DB4434 Database 2 - High
297 Database Closed 2023-09-01 14:19:29.165134519 2023-08-28 16:06:00 Fred Luddy INC0000000295 employee Australia Luke Wilson ITIL User 2023-09-01 14:19:29.165134519 Database error on SQL server Database 2 - High
298 Hardware Closed 2023-08-31 15:44:00.000000000 2023-08-30 15:44:00 Fred Luddy INC0000000296 system Australia Howard Johnson ITIL User 2023-08-31 15:44:00.000000000 Printer546 is not working Hardware 1 - Critical
299 Hardware Closed 2023-09-07 23:02:26.238518168 2023-08-31 14:06:00 Luke Wilson INC0000000297 admin Australia Charlie Whitherspoon Don Goodliffe 2023-09-07 23:02:26.238518168 Printer392 is constantly jamming Hardware 2 - High
300 Hardware Resolved 2023-09-07 09:17:08.466232846 2023-09-02 01:15:00 Beth Anglin INC0000000298 employee Australia Fred Luddy ITIL User 2023-09-07 09:17:08.466232846 Printer786 malfunctioning Hardware 1 - Critical
301 Hardware Closed 2023-09-03 02:19:00.000000000 2023-09-02 02:19:00 Howard Johnson INC0000000299 employee India Luke Wilson David Loo 2023-09-03 02:19:00.000000000 Issue with motherboard in workstation DSK789 Hardware 2 - High
302 Software Resolved 2023-09-11 18:47:05.423433239 2023-09-02 03:20:00 Luke Wilson INC0000000300 system UK Fred Luddy Bud Richman 2023-09-11 18:47:05.423433239 Error with billing software Software 2 - High
303 Hardware Closed 2023-09-14 16:03:56.241021820 2023-09-03 07:56:00 Charlie Whitherspoon INC0000000301 system Australia Howard Johnson ITIL User 2023-09-14 16:03:56.241021820 Printer567 is not responding Hardware 2 - High
304 Hardware Closed 2023-09-13 05:14:51.293532720 2023-09-03 12:21:00 Charlie Whitherspoon INC0000000302 employee Australia Fred Luddy Bud Richman 2023-09-13 05:14:51.293532720 Printer546 - printing issue in Australia Hardware 2 - High
305 Hardware Closed 2023-09-13 13:44:32.848563603 2023-09-03 15:48:00 Fred Luddy INC0000000303 system India Howard Johnson David Loo 2023-09-13 13:44:32.848563603 Bad sector on Hard Disk in desktop model ID E0395 Hardware 3 - Moderate
306 Hardware Resolved 2023-09-16 03:46:06.609216047 2023-09-04 16:00:00 Fred Luddy INC0000000304 admin Australia Luke Wilson Bud Richman 2023-09-16 03:46:06.609216047 Printer failure on Printer546 Hardware 1 - Critical
307 Hardware Closed 2023-09-15 01:07:41.823641770 2023-09-04 18:36:00 Luke Wilson INC0000000305 system UK Charlie Whitherspoon ITIL User 2023-09-15 01:07:41.823641770 Issue with desktop workstation 3F45 Hardware 2 - High
308 Hardware Closed 2023-09-13 23:47:44.874072603 2023-09-06 12:24:00 Luke Wilson INC0000000306 admin United States Charlie Whitherspoon Don Goodliffe 2023-09-13 23:47:44.874072603 Server123 has crashed Hardware 1 - Critical
309 Network Resolved 2023-09-13 04:40:34.280556892 2023-09-07 03:40:00 Howard Johnson INC0000000307 admin Australia Charlie Whitherspoon Don Goodliffe 2023-09-13 04:40:34.280556892 Network outage in Australia Network 1 - Critical
310 Database Resolved 2023-09-20 04:57:50.969058643 2023-09-07 17:44:00 Luke Wilson INC0000000308 employee United States Charlie Whitherspoon ITIL User 2023-09-20 04:57:50.969058643 Unable to access client database on Oracle Database 2 - High
311 Hardware Resolved 2023-09-13 00:09:56.020598186 2023-09-08 07:01:00 Luke Wilson INC0000000309 system Australia Howard Johnson Bud Richman 2023-09-13 00:09:56.020598186 Printer546 in Australia is not working Hardware 2 - High
312 Hardware Resolved 2023-09-13 01:47:32.680016461 2023-09-08 17:14:00 Howard Johnson INC0000000310 admin Canada Beth Anglin Bud Richman 2023-09-13 01:47:32.680016461 Workstation CPU Overheating Hardware 2 - High
313 Hardware Resolved 2023-09-17 17:36:33.312203552 2023-09-11 18:57:00 Beth Anglin INC0000000311 admin Australia Beth Anglin Don Goodliffe 2023-09-17 17:36:33.312203552 Issue with Printer546 in Australia Hardware 2 - High
314 Database Closed 2023-09-22 23:55:17.560026848 2023-09-12 15:43:00 Luke Wilson INC0000000312 system United States Howard Johnson Don Goodliffe 2023-09-22 23:55:17.560026848 Database Error ID382 - System Slowdown Database 2 - High
315 Database Closed 2023-09-18 08:09:07.717459166 2023-09-13 03:14:00 Howard Johnson INC0000000313 system UK Charlie Whitherspoon ITIL User 2023-09-18 08:09:07.717459166 Error loading Database267 in the UK office Database 2 - High
316 Hardware Resolved 2023-09-18 19:43:08.637023310 2023-09-13 23:38:00 Luke Wilson INC0000000314 employee Australia Charlie Whitherspoon Bud Richman 2023-09-18 19:43:08.637023310 Printer546 is malfunctioning in Australia Hardware 2 - High
317 Hardware Closed 2023-09-28 01:25:23.074702845 2023-09-14 10:29:00 Charlie Whitherspoon INC0000000315 admin Canada Luke Wilson Bud Richman 2023-09-28 01:25:23.074702845 Server Crash on machine233 Hardware 1 - Critical
318 Database Closed 2023-09-16 11:23:21.172473709 2023-09-14 10:58:00 Fred Luddy INC0000000316 admin Australia Howard Johnson Bud Richman 2023-09-16 11:23:21.172473709 Error in Database connectivity Database 2 - High
319 Hardware Closed 2023-09-21 01:28:06.686513687 2023-09-14 13:00:00 Luke Wilson INC0000000317 admin Australia Charlie Whitherspoon ITIL User 2023-09-21 01:28:06.686513687 Printer546 issue in Australia Hardware 2 - High
320 Inquiry / Help Closed 2023-09-15 15:54:00.000000000 2023-09-14 15:54:00 Beth Anglin INC0000000318 employee Australia Luke Wilson David Loo 2023-09-15 15:54:00.000000000 Printer546 is not working Hardware 1 - Critical
321 Hardware Resolved 2023-09-23 18:17:16.716938240 2023-09-15 05:28:00 Charlie Whitherspoon INC0000000319 system Australia Charlie Whitherspoon Don Goodliffe 2023-09-23 18:17:16.716938240 Printer546 in Australia experiencing issues Hardware 1 - Critical
322 Software Closed 2023-09-20 20:58:46.751153395 2023-09-16 09:18:00 Fred Luddy INC0000000320 system Canada Fred Luddy David Loo 2023-09-20 20:58:46.751153395 Performance issues with Software123 Software 3 - Moderate
323 Hardware Closed 2023-09-22 13:11:16.460337579 2023-09-16 09:20:00 Fred Luddy INC0000000321 admin Australia Howard Johnson ITIL User 2023-09-22 13:11:16.460337579 Printer546 is not working properly Hardware 2 - High
324 Hardware Closed 2023-09-30 16:57:13.076218110 2023-09-18 03:29:00 Charlie Whitherspoon INC0000000322 employee United States Beth Anglin Don Goodliffe 2023-09-30 16:57:13.076218110 Server failure for US node Hardware 1 - Critical
325 Network Closed 2023-09-22 15:44:42.056556368 2023-09-19 03:45:00 Beth Anglin INC0000000323 employee United States Luke Wilson Bud Richman 2023-09-22 15:44:42.056556368 Internet connection problem in the United States Network 2 - High
326 Hardware Closed 2023-10-05 10:37:47.028545047 2023-09-19 08:44:00 Fred Luddy INC0000000324 admin Australia Charlie Whitherspoon Don Goodliffe 2023-10-05 10:37:47.028545047 Printer546 is having issues Hardware 2 - High
327 Hardware Resolved 2023-10-03 08:14:22.675801438 2023-09-20 06:22:00 Luke Wilson INC0000000325 system Australia Charlie Whitherspoon Don Goodliffe 2023-10-03 08:14:22.675801438 The Printer546 in Australia is not working properly Hardware 2 - High
328 Hardware Closed 2023-09-22 07:03:43.180128742 2023-09-20 20:36:00 Luke Wilson INC0000000326 system United States Charlie Whitherspoon David Loo 2023-09-22 07:03:43.180128742 Server832 failure at the data center Hardware 1 - Critical
329 Hardware Resolved 2023-10-05 14:06:46.265722782 2023-09-21 05:32:00 Beth Anglin INC0000000327 admin United States Charlie Whitherspoon Don Goodliffe 2023-10-05 14:06:46.265722782 Monitor345 not functioning Hardware 2 - High
330 Hardware Resolved 2023-09-28 10:20:40.858388369 2023-09-21 14:49:00 Howard Johnson INC0000000328 employee UK Luke Wilson Don Goodliffe 2023-09-28 10:20:40.858388369 Issue with loading up laptop model L-914 Hardware 2 - High
331 Network Closed 2023-09-22 21:14:00.000000000 2023-09-21 21:14:00 Beth Anglin INC0000000329 system India Howard Johnson Don Goodliffe 2023-09-22 21:14:00.000000000 Network connectivity issue Network 3 - Moderate
332 Hardware Closed 2023-10-06 07:39:16.761597562 2023-09-21 23:53:00 Fred Luddy INC0000000330 system UK Charlie Whitherspoon David Loo 2023-10-06 07:39:16.761597562 Failed Hard Disk Drive on WorkstationUK786 Hardware 2 - High
333 Hardware Closed 2023-10-05 14:59:20.783399866 2023-09-24 10:56:00 Fred Luddy INC0000000331 system Canada Charlie Whitherspoon David Loo 2023-10-05 14:59:20.783399866 Desktop PC not starting up Hardware 2 - High
334 Database Closed 2023-10-03 08:53:36.796709606 2023-09-24 13:55:00 Howard Johnson INC0000000332 employee UK Fred Luddy David Loo 2023-10-03 08:53:36.796709606 Error detected in Database6543 Database 2 - High
335 Hardware Closed 2023-09-26 02:31:00.000000000 2023-09-25 02:31:00 Beth Anglin INC0000000333 admin Australia Beth Anglin David Loo 2023-09-26 02:31:00.000000000 Printer768 in Australia is malfunctioning Hardware 2 - High
336 Hardware Resolved 2023-10-02 19:11:48.163774968 2023-09-25 19:21:00 Luke Wilson INC0000000334 employee Australia Charlie Whitherspoon David Loo 2023-10-02 19:11:48.163774968 Printer988 is not working properly Hardware 1 - Critical
337 Hardware Resolved 2023-09-26 20:40:00.000000000 2023-09-25 20:40:00 Howard Johnson INC0000000335 employee Australia Luke Wilson ITIL User 2023-09-26 20:40:00.000000000 Printer001 is not working Hardware 2 - High
338 Hardware Closed 2023-09-28 19:04:36.066288946 2023-09-25 20:56:00 Luke Wilson INC0000000336 admin Australia Howard Johnson Don Goodliffe 2023-09-28 19:04:36.066288946 Printer546 is not printing in Australia Hardware 1 - Critical
339 Database Resolved 2023-10-01 22:54:51.030860190 2023-09-26 00:01:00 Luke Wilson INC0000000337 admin India Howard Johnson David Loo 2023-10-01 22:54:51.030860190 Database Server Instance Performance Issue Database 2 - High
340 Hardware Closed 2023-09-27 06:11:00.000000000 2023-09-26 06:11:00 Charlie Whitherspoon INC0000000338 system United States Charlie Whitherspoon David Loo 2023-09-27 06:11:00.000000000 Desktop PC524 sudden shutdown Hardware 2 - High
341 Hardware Closed 2023-10-02 04:18:49.766694358 2023-09-27 00:04:00 Charlie Whitherspoon INC0000000339 admin Australia Charlie Whitherspoon Don Goodliffe 2023-10-02 04:18:49.766694358 Printer855 is not functioning properly Hardware 2 - High
342 Inquiry / Help Resolved 2023-10-10 20:23:44.798714886 2023-09-27 23:08:00 Howard Johnson INC0000000340 system India Charlie Whitherspoon Don Goodliffe 2023-10-10 20:23:44.798714886 Inquiry about software installation Service Desk 2 - High
343 Network Closed 2023-10-02 20:53:30.682718416 2023-09-28 01:57:00 Charlie Whitherspoon INC0000000341 admin India Luke Wilson Don Goodliffe 2023-10-02 20:53:30.682718416 Network connectivity issue in India Network 2 - High
344 Hardware Resolved 2023-10-12 20:28:38.706928972 2023-09-28 13:16:00 Beth Anglin INC0000000342 system UK Luke Wilson David Loo 2023-10-12 20:28:38.706928972 Hard drive failure on Desktop577 Hardware 2 - High
345 Hardware Resolved 2023-09-30 03:37:15.453671612 2023-09-29 02:59:00 Fred Luddy INC0000000343 admin Australia Luke Wilson Don Goodliffe 2023-09-30 03:37:15.453671612 Printer issue with Printer546 in Australia Hardware 1 - Critical
346 Hardware Resolved 2023-10-08 04:30:10.854895991 2023-09-30 07:14:00 Howard Johnson INC0000000344 employee Australia Beth Anglin ITIL User 2023-10-08 04:30:10.854895991 Printer546 is not working properly Hardware 1 - Critical
347 Hardware Closed 2023-10-01 17:15:12.850603255 2023-09-30 14:37:00 Luke Wilson INC0000000345 admin Australia Fred Luddy David Loo 2023-10-01 17:15:12.850603255 Printer546 is malfunctioning in Australia Hardware 2 - High
348 Inquiry / Help Closed 2023-10-10 07:28:02.225169681 2023-10-01 18:20:00 Luke Wilson INC0000000346 system India Beth Anglin ITIL User 2023-10-10 07:28:02.225169681 Inquiry on Software Installation Guide Service Desk 3 - Moderate
349 Hardware Resolved 2023-10-11 11:31:18.203048562 2023-10-01 20:05:00 Luke Wilson INC0000000347 admin Australia Charlie Whitherspoon ITIL User 2023-10-11 11:31:18.203048562 Printer324 in Australia is not functioning properly Hardware 3 - Moderate
350 Hardware Resolved 2023-10-03 01:05:00.000000000 2023-10-02 01:05:00 Howard Johnson INC0000000348 admin Australia Beth Anglin David Loo 2023-10-03 01:05:00.000000000 Issue with Printer874 in Australia Hardware 2 - High
351 Hardware Closed 2023-10-16 11:37:53.443608066 2023-10-02 20:23:00 Luke Wilson INC0000000349 employee United States Luke Wilson Don Goodliffe 2023-10-16 11:37:53.443608066 Hard drive failure on workstation Hardware 2 - High
352 Hardware Closed 2023-10-08 05:16:54.012585598 2023-10-03 07:12:00 Fred Luddy INC0000000350 employee Australia Howard Johnson Bud Richman 2023-10-08 05:16:54.012585598 Printer546 has a paper jam Hardware 3 - Moderate
353 Hardware Closed 2023-10-07 15:02:09.446606967 2023-10-03 08:47:00 Beth Anglin INC0000000351 admin Australia Fred Luddy Bud Richman 2023-10-07 15:02:09.446606967 Printer error with Printer7 (Australia) Hardware 2 - High
354 Hardware Resolved 2023-10-10 07:54:06.270667738 2023-10-03 11:29:00 Beth Anglin INC0000000352 admin Australia Charlie Whitherspoon David Loo 2023-10-10 07:54:06.270667738 Printer436 is malfunctioning in Australia Hardware 2 - High
355 Hardware Closed 2023-10-07 04:57:07.243553547 2023-10-03 14:29:00 Howard Johnson INC0000000353 system Australia Howard Johnson David Loo 2023-10-07 04:57:07.243553547 Printer899 is not functioning properly Hardware 1 - Critical
356 Hardware Resolved 2023-10-11 14:36:28.517445744 2023-10-04 21:50:00 Howard Johnson INC0000000354 admin Australia Fred Luddy ITIL User 2023-10-11 14:36:28.517445744 Printer damage issue with Printer7 Hardware 2 - High
357 Database Closed 2023-10-08 21:29:55.684306333 2023-10-05 06:17:00 Beth Anglin INC0000000355 employee UK Luke Wilson ITIL User 2023-10-08 21:29:55.684306333 Unable to establish connection to Database354 Database 2 - High
358 Database Resolved 2023-10-11 12:19:52.993926660 2023-10-05 12:36:00 Luke Wilson INC0000000356 employee India Charlie Whitherspoon Bud Richman 2023-10-11 12:19:52.993926660 Unable to connect to Database Server DB204 Database 1 - Critical
359 Hardware Closed 2023-10-09 10:00:05.170032833 2023-10-06 14:02:00 Beth Anglin INC0000000357 admin UK Fred Luddy David Loo 2023-10-09 10:00:05.170032833 Mouse malfunction in UK Hardware 3 - Moderate
360 Software Resolved 2023-10-10 08:31:35.983826188 2023-10-07 19:05:00 Luke Wilson INC0000000358 employee UK Howard Johnson Bud Richman 2023-10-10 08:31:35.983826188 Software crash on workstation UK567 Software 2 - High
361 Software Resolved 2023-10-09 09:10:00.000000000 2023-10-08 09:10:00 Fred Luddy INC0000000359 employee Canada Charlie Whitherspoon ITIL User 2023-10-09 09:10:00.000000000 Cannot install the latest software update Software 3 - Moderate
362 Software Resolved 2023-10-18 20:50:35.137819655 2023-10-08 10:24:00 Beth Anglin INC0000000360 admin Canada Fred Luddy Bud Richman 2023-10-18 20:50:35.137819655 Unable to update the database in Accounting Software Software 3 - Moderate
363 Software Resolved 2023-10-24 10:20:11.744461099 2023-10-09 03:23:00 Beth Anglin INC0000000361 system Australia Howard Johnson Don Goodliffe 2023-10-24 10:20:11.744461099 An issue with Software56 in Australia Software 3 - Moderate
364 Software Resolved 2023-10-16 08:15:55.096916626 2023-10-09 19:05:00 Charlie Whitherspoon INC0000000362 employee India Fred Luddy David Loo 2023-10-16 08:15:55.096916626 Software update failed on station456 Software 2 - High
365 Hardware Closed 2023-10-18 13:41:25.546404143 2023-10-10 09:43:00 Luke Wilson INC0000000363 system India Fred Luddy Bud Richman 2023-10-18 13:41:25.546404143 Monitor123 is not displaying correctly Hardware 2 - High
366 Hardware Closed 2023-10-14 07:51:41.450443462 2023-10-11 11:15:00 Beth Anglin INC0000000364 admin UK Beth Anglin Bud Richman 2023-10-14 07:51:41.450443462 Keyboard malfunction for desktop system D255X Hardware 2 - High
367 Hardware Closed 2023-10-16 08:25:44.792483730 2023-10-11 14:14:00 Luke Wilson INC0000000365 employee Australia Charlie Whitherspoon Don Goodliffe 2023-10-16 08:25:44.792483730 The printer Printer546 in Australia has a paper jam Hardware 2 - High
368 Inquiry / Help Resolved 2023-10-12 19:50:00.000000000 2023-10-11 19:50:00 Charlie Whitherspoon INC0000000366 admin Canada Luke Wilson Don Goodliffe 2023-10-12 19:50:00.000000000 Unresolved inquiry regarding software assistance Service Desk 3 - Moderate
369 Hardware Resolved 2023-10-14 14:32:43.560111853 2023-10-12 01:24:00 Charlie Whitherspoon INC0000000367 admin United States Luke Wilson Don Goodliffe 2023-10-14 14:32:43.560111853 Mouse not functioning Hardware 2 - High
370 Software Closed 2023-10-14 10:07:06.909703281 2023-10-12 03:06:00 Charlie Whitherspoon INC0000000368 system UK Fred Luddy David Loo 2023-10-14 10:07:06.909703281 Software update failed on workstation Software 2 - High
371 Hardware Closed 2023-10-16 04:30:10.679168966 2023-10-12 20:39:00 Charlie Whitherspoon INC0000000369 admin India Luke Wilson Bud Richman 2023-10-16 04:30:10.679168966 Critical server issue with hardware Hardware 1 - Critical
372 Hardware Closed 2023-10-27 12:35:42.247430186 2023-10-13 09:01:00 Luke Wilson INC0000000370 system Australia Luke Wilson ITIL User 2023-10-27 12:35:42.247430186 Printer error on Printer546 in Australia Hardware 2 - High
373 Hardware Resolved 2023-10-18 21:50:20.165772966 2023-10-14 19:37:00 Fred Luddy INC0000000371 admin Australia Fred Luddy Bud Richman 2023-10-18 21:50:20.165772966 Printer error on Printer546 Hardware 2 - High
374 Software Resolved 2023-10-28 17:01:26.639036991 2023-10-15 00:02:00 Charlie Whitherspoon INC0000000372 admin Canada Howard Johnson Bud Richman 2023-10-28 17:01:26.639036991 Application XYZ failed to update Software 2 - High
375 Hardware Resolved 2023-10-21 05:30:42.585855096 2023-10-15 00:53:00 Howard Johnson INC0000000373 admin Australia Beth Anglin Bud Richman 2023-10-21 05:30:42.585855096 Printer549 is not working in Australia Hardware 2 - High
376 Hardware Closed 2023-10-20 04:35:01.141400836 2023-10-15 17:23:00 Luke Wilson INC0000000374 employee United States Howard Johnson Bud Richman 2023-10-20 04:35:01.141400836 US Server failure Hardware 1 - Critical
377 Hardware Closed 2023-10-19 02:19:42.091067289 2023-10-16 14:21:00 Charlie Whitherspoon INC0000000375 admin Australia Beth Anglin ITIL User 2023-10-19 02:19:42.091067289 Printer795 malfunctioning in Sydney office Hardware 2 - High
378 Hardware Resolved 2023-10-21 17:05:49.162145411 2023-10-16 16:55:00 Beth Anglin INC0000000376 admin Australia Beth Anglin Bud Richman 2023-10-21 17:05:49.162145411 Printer546 is not responding Hardware 2 - High
379 Hardware Resolved 2023-10-18 00:52:00.000000000 2023-10-17 00:52:00 Charlie Whitherspoon INC0000000377 employee Australia Beth Anglin ITIL User 2023-10-18 00:52:00.000000000 Printer failure - Printer546 Hardware 2 - High
380 Inquiry / Help Resolved 2023-10-25 19:50:20.337280678 2023-10-20 02:34:00 Luke Wilson INC0000000378 admin India Luke Wilson Don Goodliffe 2023-10-25 19:50:20.337280678 Unable to access application from my end Service Desk 2 - High
381 Software Closed 2023-10-29 06:16:49.729720000 2023-10-21 03:48:00 Beth Anglin INC0000000379 admin India Luke Wilson David Loo 2023-10-29 06:16:49.729720000 Adobe Photoshop application is not responding Software 2 - High
382 Network Closed 2023-10-30 03:46:43.553522312 2023-10-22 17:17:00 Charlie Whitherspoon INC0000000380 system Canada Beth Anglin ITIL User 2023-10-30 03:46:43.553522312 Unable to connect to network Network 2 - High
383 Database Closed 2023-10-27 01:49:16.402277796 2023-10-23 01:08:00 Fred Luddy INC0000000381 system UK Charlie Whitherspoon Bud Richman 2023-10-27 01:49:16.402277796 Unable to connect to Database from UK location Database 1 - Critical
384 Software Closed 2023-10-30 13:55:51.015143360 2023-10-23 14:06:00 Beth Anglin INC0000000382 admin India Luke Wilson Don Goodliffe 2023-10-30 13:55:51.015143360 Error while installing new software Software 3 - Moderate
385 Database Resolved 2023-10-31 00:43:50.133149704 2023-10-24 02:28:00 Beth Anglin INC0000000383 employee United States Beth Anglin David Loo 2023-10-31 00:43:50.133149704 Error in SQL server update Database 2 - High
386 Hardware Closed 2023-11-06 00:05:08.518186417 2023-10-24 20:18:00 Beth Anglin INC0000000384 employee Australia Howard Johnson ITIL User 2023-11-06 00:05:08.518186417 Printer 546 is not functioning properly in Australia Hardware 1 - Critical
387 Network Closed 2023-11-02 19:10:09.135343415 2023-10-25 03:39:00 Luke Wilson INC0000000385 admin UK Howard Johnson ITIL User 2023-11-02 19:10:09.135343415 Cannot connect to UK server Network 2 - High
388 Hardware Closed 2023-10-31 10:15:16.995034613 2023-10-25 05:06:00 Charlie Whitherspoon INC0000000386 admin Australia Beth Anglin Don Goodliffe 2023-10-31 10:15:16.995034613 Printer473 is not responding Hardware 1 - Critical
389 Hardware Closed 2023-11-09 09:27:41.299495824 2023-10-26 10:39:00 Howard Johnson INC0000000387 admin Australia Howard Johnson David Loo 2023-11-09 09:27:41.299495824 Printer546 is not working Hardware 2 - High
390 Hardware Resolved 2023-11-02 21:31:23.289304071 2023-10-26 19:39:00 Beth Anglin INC0000000388 admin Australia Howard Johnson ITIL User 2023-11-02 21:31:23.289304071 Printer356 in Australia is not responding Hardware 1 - Critical
391 Hardware Closed 2023-11-09 01:36:23.094504250 2023-10-26 20:51:00 Beth Anglin INC0000000389 admin Australia Fred Luddy Bud Richman 2023-11-09 01:36:23.094504250 Printer546 has a paper jam Hardware 2 - High
392 Hardware Resolved 2023-11-04 10:27:01.152081419 2023-10-27 23:13:00 Charlie Whitherspoon INC0000000390 employee Australia Beth Anglin David Loo 2023-11-04 10:27:01.152081419 Printer546 is not working properly Hardware 2 - High
393 Network Resolved 2023-11-07 22:41:41.858766805 2023-10-28 04:24:00 Fred Luddy INC0000000391 system United States Howard Johnson David Loo 2023-11-07 22:41:41.858766805 Network outage in server room Network 2 - High
394 Hardware Resolved 2023-11-04 00:17:56.334785377 2023-10-29 03:27:00 Howard Johnson INC0000000392 employee Australia Howard Johnson David Loo 2023-11-04 00:17:56.334785377 Printer546 is malfunctioning Hardware 1 - Critical
395 Hardware Closed 2023-11-14 14:50:37.041296707 2023-10-29 03:41:00 Howard Johnson INC0000000393 employee Canada Howard Johnson Bud Richman 2023-11-14 14:50:37.041296707 PC453 failure Hardware 2 - High
396 Inquiry / Help Resolved 2023-11-11 05:32:19.072152631 2023-10-29 14:02:00 Beth Anglin INC0000000394 employee Australia Luke Wilson ITIL User 2023-11-11 05:32:19.072152631 Printer546 is not working properly in Australia Hardware 1 - Critical
397 Inquiry / Help Resolved 2023-11-01 13:29:20.811811166 2023-10-29 17:52:00 Beth Anglin INC0000000395 employee UK Beth Anglin David Loo 2023-11-01 13:29:20.811811166 Need help with navigating the software Service Desk 3 - Moderate
398 Hardware Resolved 2023-10-30 18:57:00.000000000 2023-10-29 18:57:00 Howard Johnson INC0000000396 employee United States Fred Luddy ITIL User 2023-10-30 18:57:00.000000000 The Desktop PC7302 doesn't power on Hardware 1 - Critical
399 Database Resolved 2023-11-12 08:10:38.248010764 2023-10-31 23:16:00 Luke Wilson INC0000000397 system United States Beth Anglin Don Goodliffe 2023-11-12 08:10:38.248010764 SQL Error on Server DB4 Database 2 - High
400 Hardware Resolved 2023-11-03 11:52:00.000000000 2023-11-02 11:52:00 Howard Johnson INC0000000398 employee Australia Beth Anglin David Loo 2023-11-03 11:52:00.000000000 Printer546 is not working Hardware 1 - Critical
401 Inquiry / Help Resolved 2023-11-22 14:54:17.505991208 2023-11-02 12:42:00 Luke Wilson INC0000000399 system UK Charlie Whitherspoon Don Goodliffe 2023-11-22 14:54:17.505991208 Need assistance with account settings Service Desk 3 - Moderate
402 Hardware Resolved 2023-11-19 08:35:26.721892000 2023-11-03 09:56:00 Fred Luddy INC0000000400 system Australia Beth Anglin ITIL User 2023-11-19 08:35:26.721892000 Printer542 in Australia is malfunctioning Hardware 2 - High
403 Hardware Resolved 2023-11-07 04:08:46.640926620 2023-11-03 13:49:00 Charlie Whitherspoon INC0000000401 system Australia Fred Luddy Don Goodliffe 2023-11-07 04:08:46.640926620 Printer issue with Printer546 in Australia Hardware 1 - Critical
404 Hardware Resolved 2023-11-06 18:24:09.637921817 2023-11-04 10:59:00 Charlie Whitherspoon INC0000000402 employee Australia Beth Anglin Don Goodliffe 2023-11-06 18:24:09.637921817 Printer546 is not responding Hardware 2 - High
405 Hardware Resolved 2023-11-20 14:15:29.239228781 2023-11-05 06:44:00 Charlie Whitherspoon INC0000000403 employee India Howard Johnson ITIL User 2023-11-20 14:15:29.239228781 Server crash in Bangalore Hardware 1 - Critical
406 Database Resolved 2023-11-15 23:12:53.763111504 2023-11-05 11:29:00 Charlie Whitherspoon INC0000000404 employee Australia Howard Johnson Don Goodliffe 2023-11-15 23:12:53.763111504 Unexpected shutdown of Database439 in Australia Database 2 - High
407 Hardware Closed 2023-11-08 06:15:25.825398065 2023-11-05 19:34:00 Charlie Whitherspoon INC0000000405 employee Australia Fred Luddy Bud Richman 2023-11-08 06:15:25.825398065 Printer167 has a paper jam Hardware 1 - Critical
408 Hardware Resolved 2023-11-12 08:41:55.212270110 2023-11-06 04:39:00 Charlie Whitherspoon INC0000000406 employee Australia Beth Anglin ITIL User 2023-11-12 08:41:55.212270110 Printer546 is not working Hardware 1 - Critical
409 Inquiry / Help Closed 2023-11-07 11:30:00.000000000 2023-11-06 11:30:00 Fred Luddy INC0000000407 admin UK Howard Johnson ITIL User 2023-11-07 11:30:00.000000000 Need help with software installation Service Desk 3 - Moderate
410 Database Closed 2023-11-11 22:19:34.292012026 2023-11-07 02:57:00 Beth Anglin INC0000000408 admin Canada Beth Anglin Bud Richman 2023-11-11 22:19:34.292012026 Database error on DB546 server Database 2 - High
411 Software Resolved 2023-11-13 13:05:35.772593402 2023-11-07 19:50:00 Beth Anglin INC0000000409 employee UK Charlie Whitherspoon Bud Richman 2023-11-13 13:05:35.772593402 Software crash on startup Software 2 - High
412 Hardware Closed 2023-11-18 17:10:46.429479768 2023-11-08 05:51:00 Howard Johnson INC0000000410 employee UK Charlie Whitherspoon ITIL User 2023-11-18 17:10:46.429479768 Faulty keyboard on desktop model XJ56 Hardware 2 - High
413 Hardware Closed 2023-11-24 06:22:46.772217434 2023-11-08 19:58:00 Beth Anglin INC0000000411 employee United States Luke Wilson Don Goodliffe 2023-11-24 06:22:46.772217434 Faulty motherboard on desktop PC Hardware 2 - High
414 Hardware Resolved 2023-11-14 12:04:58.180425139 2023-11-09 00:45:00 Howard Johnson INC0000000412 employee Australia Howard Johnson ITIL User 2023-11-14 12:04:58.180425139 Printer320 is not working Hardware 2 - High
415 Hardware Closed 2023-11-19 06:43:16.486790150 2023-11-09 12:54:00 Fred Luddy INC0000000413 system Australia Charlie Whitherspoon Bud Richman 2023-11-19 06:43:16.486790150 Printer456 in Australia is not printing Hardware 2 - High
416 Hardware Closed 2023-11-20 13:58:24.005162219 2023-11-10 16:18:00 Fred Luddy INC0000000414 employee Australia Fred Luddy Bud Richman 2023-11-20 13:58:24.005162219 Printer789 is not functioning properly Hardware 1 - Critical
417 Hardware Closed 2023-11-25 13:45:38.979607981 2023-11-11 21:57:00 Charlie Whitherspoon INC0000000415 admin India Howard Johnson Don Goodliffe 2023-11-25 13:45:38.979607981 Problem with desktop system - overloaded memory Hardware 2 - High
418 Database Closed 2023-11-23 08:35:34.467772083 2023-11-12 04:33:00 Charlie Whitherspoon INC0000000416 admin United States Howard Johnson Bud Richman 2023-11-23 08:35:34.467772083 Database error in production environment Database 2 - High
419 Database Resolved 2023-11-15 18:59:00.000000000 2023-11-14 18:59:00 Charlie Whitherspoon INC0000000417 system India Beth Anglin David Loo 2023-11-15 18:59:00.000000000 Oracle Database error reported Database 2 - High
420 Hardware Resolved 2023-11-27 06:06:19.635851412 2023-11-14 19:32:00 Fred Luddy INC0000000418 employee UK Beth Anglin Bud Richman 2023-11-27 06:06:19.635851412 Replacing faulty components in the system Hardware 2 - High
421 Hardware Closed 2023-11-23 15:56:17.027339265 2023-11-15 07:35:00 Charlie Whitherspoon INC0000000419 employee Australia Beth Anglin ITIL User 2023-11-23 15:56:17.027339265 Printer546 is not functioning Hardware 1 - Critical
422 Hardware Closed 2023-11-28 08:39:37.872085078 2023-11-15 19:05:00 Howard Johnson INC0000000420 employee Australia Howard Johnson Bud Richman 2023-11-28 08:39:37.872085078 Printer546 is not working properly Hardware 2 - High
423 Hardware Closed 2023-11-21 01:30:21.296528133 2023-11-17 07:33:00 Charlie Whitherspoon INC0000000421 system United States Charlie Whitherspoon Don Goodliffe 2023-11-21 01:30:21.296528133 Hard drive failure on desktop PRCS4526 Hardware 2 - High
424 Hardware Resolved 2023-11-23 05:26:06.568026419 2023-11-17 11:41:00 Luke Wilson INC0000000422 system UK Beth Anglin Bud Richman 2023-11-23 05:26:06.568026419 Failure in Screen Resolution - System ID: 7843 Hardware 2 - High
425 Hardware Closed 2023-11-19 13:31:44.558204717 2023-11-18 02:05:00 Howard Johnson INC0000000423 admin Canada Luke Wilson ITIL User 2023-11-19 13:31:44.558204717 Failure reported at desktop232 Hardware 3 - Moderate
426 Hardware Closed 2023-11-25 18:11:25.410173561 2023-11-19 02:52:00 Luke Wilson INC0000000424 employee Australia Charlie Whitherspoon Bud Richman 2023-11-25 18:11:25.410173561 Printer123 issue in Australia Hardware 2 - High
427 Hardware Resolved 2023-11-24 19:39:37.248766516 2023-11-19 11:06:00 Charlie Whitherspoon INC0000000425 admin Australia Beth Anglin Don Goodliffe 2023-11-24 19:39:37.248766516 Printer463 is not working Hardware 2 - High
428 Software Resolved 2023-11-27 12:48:59.344411018 2023-11-21 04:00:00 Luke Wilson INC0000000426 admin UK Charlie Whitherspoon Bud Richman 2023-11-27 12:48:59.344411018 Software malfunctioning, system crash Software 3 - Moderate
429 Hardware Resolved 2023-11-29 21:52:24.416389196 2023-11-22 08:43:00 Beth Anglin INC0000000427 admin Australia Luke Wilson ITIL User 2023-11-29 21:52:24.416389196 Printer786 is not responding Hardware 1 - Critical
430 Hardware Closed 2023-11-29 19:40:37.040547419 2023-11-23 08:47:00 Luke Wilson INC0000000428 admin Australia Howard Johnson ITIL User 2023-11-29 19:40:37.040547419 Issue with Printer546 in Australia Hardware 2 - High
431 Database Closed 2023-12-01 23:08:08.172813661 2023-11-23 15:24:00 Beth Anglin INC0000000429 employee Australia Luke Wilson David Loo 2023-12-01 23:08:08.172813661 Facing issues with MySQL database connectivity Database 2 - High
432 Hardware Resolved 2023-12-09 22:53:40.047263709 2023-11-24 19:27:00 Luke Wilson INC0000000430 admin Australia Charlie Whitherspoon Bud Richman 2023-12-09 22:53:40.047263709 Printer546 is malfunctioning in Australia Hardware 2 - High
433 Inquiry / Help Resolved 2023-12-06 22:33:01.700205220 2023-11-27 20:26:00 Beth Anglin INC0000000431 employee Australia Fred Luddy David Loo 2023-12-06 22:33:01.700205220 Printer 546 is malfunctioning Hardware 3 - Moderate
434 Hardware Resolved 2023-12-13 03:48:19.521259680 2023-11-28 06:30:00 Fred Luddy INC0000000432 employee Australia Charlie Whitherspoon Don Goodliffe 2023-12-13 03:48:19.521259680 Printer546 is malfunctioning in Australia Hardware 2 - High
435 Hardware Closed 2023-12-06 06:18:20.231641812 2023-11-29 01:39:00 Luke Wilson INC0000000433 employee Australia Beth Anglin Bud Richman 2023-12-06 06:18:20.231641812 Printer422 is continuously jamming Hardware 2 - High
436 Hardware Closed 2023-12-05 17:32:49.113615094 2023-11-29 07:33:00 Beth Anglin INC0000000434 system Australia Charlie Whitherspoon Bud Richman 2023-12-05 17:32:49.113615094 Printer546 malfunction in Australia Hardware 1 - Critical
437 Hardware Closed 2023-12-01 04:31:00.000000000 2023-11-30 04:31:00 Charlie Whitherspoon INC0000000435 system Australia Fred Luddy Bud Richman 2023-12-01 04:31:00.000000000 Printer546 is malfunctioning Hardware 1 - Critical
438 Network Resolved 2023-12-05 02:10:03.357753705 2023-12-01 04:34:00 Charlie Whitherspoon INC0000000436 system Canada Luke Wilson Bud Richman 2023-12-05 02:10:03.357753705 Router not working properly Network 2 - High
439 Network Closed 2023-12-10 05:44:39.457781801 2023-12-02 09:51:00 Howard Johnson INC0000000437 system United States Charlie Whitherspoon Bud Richman 2023-12-10 05:44:39.457781801 Can't connect to VPN Network 2 - High
440 Hardware Closed 2023-12-09 17:15:01.861232926 2023-12-03 07:21:00 Howard Johnson INC0000000438 admin Australia Luke Wilson David Loo 2023-12-09 17:15:01.861232926 Printer issue with Printer546 Hardware 2 - High
441 Hardware Resolved 2023-12-07 19:08:00.907490315 2023-12-04 13:22:00 Charlie Whitherspoon INC0000000439 admin Australia Beth Anglin David Loo 2023-12-07 19:08:00.907490315 Printer547 has a paper jam Hardware 2 - High
442 Hardware Closed 2023-12-06 21:57:38.764148014 2023-12-04 20:14:00 Luke Wilson INC0000000440 system Australia Charlie Whitherspoon Don Goodliffe 2023-12-06 21:57:38.764148014 Printer678 not working Hardware 2 - High
443 Hardware Closed 2023-12-15 17:24:42.185263024 2023-12-04 20:19:00 Fred Luddy INC0000000441 employee Australia Charlie Whitherspoon David Loo 2023-12-15 17:24:42.185263024 Printer542 is not printing Hardware 2 - High
444 Hardware Resolved 2023-12-09 12:22:44.658032345 2023-12-05 11:43:00 Charlie Whitherspoon INC0000000442 system Australia Beth Anglin Don Goodliffe 2023-12-09 12:22:44.658032345 Printer546 is not working Hardware 1 - Critical
445 Network Resolved 2023-12-14 06:24:13.933877695 2023-12-05 15:02:00 Fred Luddy INC0000000443 admin UK Beth Anglin ITIL User 2023-12-14 06:24:13.933877695 Unable to connect to VPN Server Network 2 - High
446 Inquiry / Help Resolved 2023-12-07 16:11:16.045197690 2023-12-06 00:31:00 Fred Luddy INC0000000444 system United States Howard Johnson ITIL User 2023-12-07 16:11:16.045197690 Need assistance with Service Desk application Service Desk 3 - Moderate
447 Hardware Closed 2023-12-17 00:37:06.937192986 2023-12-07 00:44:00 Howard Johnson INC0000000445 employee Australia Howard Johnson Bud Richman 2023-12-17 00:37:06.937192986 Printer546 is not printing in Australia Hardware 1 - Critical
448 Hardware Resolved 2023-12-19 02:53:45.256687900 2023-12-08 00:32:00 Howard Johnson INC0000000446 system Australia Howard Johnson ITIL User 2023-12-19 02:53:45.256687900 Printer error on Printer546 Hardware 2 - High
449 Hardware Closed 2023-12-15 13:12:56.653826436 2023-12-09 03:58:00 Luke Wilson INC0000000447 system Australia Charlie Whitherspoon Bud Richman 2023-12-15 13:12:56.653826436 Printer546 is not working Hardware 3 - Moderate
450 Hardware Closed 2023-12-11 12:52:00.000000000 2023-12-10 12:52:00 Howard Johnson INC0000000448 employee United States Howard Johnson David Loo 2023-12-11 12:52:00.000000000 Server HW897 malfunction Hardware 2 - High
451 Hardware Resolved 2023-12-14 20:37:19.388113353 2023-12-11 17:57:00 Charlie Whitherspoon INC0000000449 employee Canada Luke Wilson Bud Richman 2023-12-14 20:37:19.388113353 Issue with workstation PC554 in Canada Hardware 3 - Moderate
452 Database Closed 2023-12-12 19:10:00.000000000 2023-12-11 19:10:00 Beth Anglin INC0000000450 system UK Luke Wilson Bud Richman 2023-12-12 19:10:00.000000000 UK Database server 307 outage Database 1 - Critical
453 Software Resolved 2023-12-14 13:02:12.152455924 2023-12-12 08:51:00 Howard Johnson INC0000000451 system UK Beth Anglin ITIL User 2023-12-14 13:02:12.152455924 Unable to install updates Software 2 - High
454 Hardware Resolved 2023-12-17 23:44:55.013288975 2023-12-12 15:28:00 Beth Anglin INC0000000452 employee Australia Fred Luddy ITIL User 2023-12-17 23:44:55.013288975 Printer error with Printer546 in Australia Hardware 2 - High
455 Hardware Resolved 2023-12-15 03:54:00.000000000 2023-12-14 03:54:00 Beth Anglin INC0000000453 admin Australia Fred Luddy David Loo 2023-12-15 03:54:00.000000000 Printer356 is not functioning properly Hardware 1 - Critical
456 Network Closed 2023-12-22 14:45:04.366600219 2023-12-17 08:06:00 Fred Luddy INC0000000454 system India Howard Johnson Bud Richman 2023-12-22 14:45:04.366600219 Network connectivity issue in India Network 2 - High
457 Database Closed 2024-01-04 00:08:18.653166818 2023-12-18 04:38:00 Fred Luddy INC0000000455 system Australia Fred Luddy Bud Richman 2024-01-04 00:08:18.653166818 Database error in patient records system Database 2 - High
458 Hardware Closed 2023-12-26 08:26:25.509637696 2023-12-18 11:13:00 Luke Wilson INC0000000456 system Australia Howard Johnson ITIL User 2023-12-26 08:26:25.509637696 Printer546 is not working properly in Australia Hardware 2 - High
459 Hardware Closed 2023-12-28 23:19:22.500984917 2023-12-19 05:43:00 Howard Johnson INC0000000457 admin Australia Charlie Whitherspoon David Loo 2023-12-28 23:19:22.500984917 Printer546 is not working Hardware 1 - Critical
460 Hardware Resolved 2024-01-01 04:47:56.741681309 2023-12-19 07:32:00 Luke Wilson INC0000000458 admin Australia Luke Wilson David Loo 2024-01-01 04:47:56.741681309 Issue with Printer487 in Australia Hardware 2 - High
461 Hardware Resolved 2023-12-27 23:15:06.590296403 2023-12-23 18:43:00 Luke Wilson INC0000000459 admin Canada Beth Anglin ITIL User 2023-12-27 23:15:06.590296403 Laptop not functioning properly in Canada Hardware 3 - Moderate
462 Database Resolved 2024-01-03 16:58:25.664592126 2023-12-26 00:19:00 Luke Wilson INC0000000460 admin India Howard Johnson ITIL User 2024-01-03 16:58:25.664592126 SQL server issue detected Database 2 - High
463 Network Resolved 2024-01-09 12:37:13.292569926 2023-12-26 00:25:00 Beth Anglin INC0000000461 employee UK Howard Johnson David Loo 2024-01-09 12:37:13.292569926 UK Network server is down Network 1 - Critical
464 Hardware Closed 2024-01-04 10:16:12.278901784 2023-12-26 16:08:00 Fred Luddy INC0000000462 employee Australia Fred Luddy David Loo 2024-01-04 10:16:12.278901784 Printer malfunction for Printer546 in Australia Hardware 1 - Critical
465 Hardware Closed 2024-01-06 13:12:25.109624389 2023-12-28 06:15:00 Fred Luddy INC0000000463 system United States Luke Wilson Don Goodliffe 2024-01-06 13:12:25.109624389 Server789 crashed unexpectedly Hardware 1 - Critical
466 Hardware Resolved 2024-01-03 16:45:19.710278908 2023-12-28 22:22:00 Fred Luddy INC0000000464 employee Australia Charlie Whitherspoon Don Goodliffe 2024-01-03 16:45:19.710278908 Printer957 is malfunctioning in Australia. Hardware 2 - High
467 Hardware Resolved 2024-01-06 22:55:13.977268119 2023-12-31 00:23:00 Luke Wilson INC0000000465 employee India Fred Luddy Don Goodliffe 2024-01-06 22:55:13.977268119 Desktop123 does not start Hardware 2 - High
468 Network Resolved 2024-01-08 21:09:04.022142416 2024-01-02 05:33:00 Charlie Whitherspoon INC0000000466 admin Canada Luke Wilson David Loo 2024-01-08 21:09:04.022142416 Network connectivity issue Network 3 - Moderate
469 Hardware Resolved 2024-01-08 09:17:43.178873486 2024-01-02 23:29:00 Howard Johnson INC0000000467 employee Australia Fred Luddy Bud Richman 2024-01-08 09:17:43.178873486 Issue with Printer546 in Australia Hardware 3 - Moderate
470 Hardware Closed 2024-01-16 19:13:13.303553162 2024-01-04 15:03:00 Howard Johnson INC0000000468 admin United States Beth Anglin Don Goodliffe 2024-01-16 19:13:13.303553162 Computer station 420 is not functioning Hardware 2 - High
471 Hardware Resolved 2024-01-10 15:38:48.582320090 2024-01-05 03:27:00 Beth Anglin INC0000000469 admin India Fred Luddy Don Goodliffe 2024-01-10 15:38:48.582320090 Failed motherboard on HP PC Hardware 2 - High
472 Hardware Resolved 2024-01-07 03:03:46.511421975 2024-01-05 10:47:00 Beth Anglin INC0000000470 admin Australia Howard Johnson Bud Richman 2024-01-07 03:03:46.511421975 Printer787 in Australia location is not working Hardware 2 - High
473 Network Closed 2024-01-14 00:18:47.213476730 2024-01-05 16:43:00 Howard Johnson INC0000000471 employee India Luke Wilson Bud Richman 2024-01-14 00:18:47.213476730 Slow network connection in Office 5 Network 3 - Moderate
474 Hardware Closed 2024-01-20 12:12:40.568716377 2024-01-07 21:25:00 Charlie Whitherspoon INC0000000472 employee Canada Charlie Whitherspoon David Loo 2024-01-20 12:12:40.568716377 Desktop PC not starting up Hardware 3 - Moderate
475 Hardware Closed 2024-01-13 07:11:07.585466982 2024-01-09 07:10:00 Luke Wilson INC0000000473 system UK Charlie Whitherspoon Bud Richman 2024-01-13 07:11:07.585466982 The laptop hard drive is failing Hardware 2 - High
476 Software Closed 2024-01-19 07:24:42.210493722 2024-01-10 15:21:00 Beth Anglin INC0000000474 system Australia Howard Johnson Bud Richman 2024-01-19 07:24:42.210493722 Application error in windows 10 Software 2 - High
477 Hardware Closed 2024-01-14 19:07:03.245823840 2024-01-11 05:07:00 Luke Wilson INC0000000475 employee Canada Charlie Whitherspoon David Loo 2024-01-14 19:07:03.245823840 Issue with motherboard on desktop PC Hardware 2 - High
478 Hardware Closed 2024-01-21 14:31:46.018925216 2024-01-13 06:18:00 Charlie Whitherspoon INC0000000476 employee Australia Charlie Whitherspoon Don Goodliffe 2024-01-21 14:31:46.018925216 Printer546 is malfunctioning Hardware 1 - Critical
479 Hardware Resolved 2024-01-19 04:34:40.251168087 2024-01-15 02:05:00 Fred Luddy INC0000000477 system Australia Howard Johnson Bud Richman 2024-01-19 04:34:40.251168087 Printer546 is malfunctioning in Australia Hardware 1 - Critical
480 Hardware Resolved 2024-01-21 17:52:21.410495977 2024-01-15 14:42:00 Luke Wilson INC0000000478 admin Australia Beth Anglin ITIL User 2024-01-21 17:52:21.410495977 Printer128 is not working properly in Australia Hardware 3 - Moderate
481 Software Resolved 2024-01-23 07:05:32.181816124 2024-01-15 16:26:00 Beth Anglin INC0000000479 system United States Beth Anglin Don Goodliffe 2024-01-23 07:05:32.181816124 Unable to install an update on Office365 Software 2 - High
482 Database Resolved 2024-01-26 14:08:14.089327678 2024-01-16 10:00:00 Howard Johnson INC0000000480 employee Australia Beth Anglin Bud Richman 2024-01-26 14:08:14.089327678 Oracle Database 11g - Error Ora-02000 Database 2 - High
483 Software Closed 2024-01-19 09:54:00.000000000 2024-01-18 09:54:00 Howard Johnson INC0000000481 admin United States Fred Luddy David Loo 2024-01-19 09:54:00.000000000 Software update required Software 2 - High
484 Database Resolved 2024-01-24 20:11:01.690566157 2024-01-19 21:43:00 Howard Johnson INC0000000482 system Australia Beth Anglin David Loo 2024-01-24 20:11:01.690566157 Issue with Database543 Database 3 - Moderate
485 Hardware Resolved 2024-01-21 13:40:00.000000000 2024-01-20 13:40:00 Luke Wilson INC0000000483 system Australia Luke Wilson Don Goodliffe 2024-01-21 13:40:00.000000000 Printer542 is jammed in Australia location Hardware 2 - High
486 Hardware Resolved 2024-01-22 06:01:00.000000000 2024-01-21 06:01:00 Luke Wilson INC0000000484 system Australia Beth Anglin ITIL User 2024-01-22 06:01:00.000000000 Printer546 is not working properly in Australia location Hardware 1 - Critical
487 Hardware Resolved 2024-02-01 06:07:10.554650244 2024-01-21 09:04:00 Howard Johnson INC0000000485 system Australia Luke Wilson Don Goodliffe 2024-02-01 06:07:10.554650244 Printer546 is not working properly Hardware 3 - Moderate
488 Software Closed 2024-01-27 16:50:43.924769422 2024-01-21 19:11:00 Luke Wilson INC0000000486 employee Australia Beth Anglin David Loo 2024-01-27 16:50:43.924769422 Application update failure Software 2 - High
489 Hardware Closed 2024-01-24 00:12:58.375121721 2024-01-22 14:06:00 Fred Luddy INC0000000487 employee Australia Luke Wilson Don Goodliffe 2024-01-24 00:12:58.375121721 Printer436 is broken Hardware 2 - High
490 Hardware Resolved 2024-01-29 03:16:08.014433635 2024-01-23 03:20:00 Beth Anglin INC0000000488 system Australia Howard Johnson Bud Richman 2024-01-29 03:16:08.014433635 Printer546 issue in Australia Hardware 2 - High
491 Hardware Resolved 2024-01-25 11:01:00.578026325 2024-01-24 06:55:00 Charlie Whitherspoon INC0000000489 admin Australia Charlie Whitherspoon Don Goodliffe 2024-01-25 11:01:00.578026325 Printer627 is not responding Hardware 1 - Critical
492 Inquiry / Help Resolved 2024-02-09 04:30:29.586553971 2024-01-24 16:35:00 Luke Wilson INC0000000490 admin India Luke Wilson David Loo 2024-02-09 04:30:29.586553971 Need help with inquiry Service Desk 3 - Moderate
493 Software Closed 2024-02-01 02:14:30.096751951 2024-01-25 11:19:00 Beth Anglin INC0000000491 system UK Howard Johnson Don Goodliffe 2024-02-01 02:14:30.096751951 Application error on Accounting software Software 2 - High
494 Inquiry / Help Resolved 2024-01-31 02:23:56.445975993 2024-01-25 18:57:00 Beth Anglin INC0000000492 admin Australia Charlie Whitherspoon David Loo 2024-01-31 02:23:56.445975993 Printer546 issue in Sydney office. Hardware 2 - High
495 Network Closed 2024-02-01 12:40:26.195788814 2024-01-26 08:59:00 Fred Luddy INC0000000493 admin UK Charlie Whitherspoon ITIL User 2024-02-01 12:40:26.195788814 Unable to connect to the Wi-Fi Network 2 - High
496 Hardware Resolved 2024-02-08 06:58:35.863529275 2024-01-27 11:50:00 Luke Wilson INC0000000494 system Australia Howard Johnson Bud Richman 2024-02-08 06:58:35.863529275 Printer489 is not functioning properly Hardware 2 - High
497 Network Closed 2024-02-07 21:56:58.515415708 2024-01-28 15:54:00 Beth Anglin INC0000000495 employee India Fred Luddy David Loo 2024-02-07 21:56:58.515415708 Unable to connect to the internet Network 2 - High
498 Hardware Resolved 2024-02-03 17:41:53.299049427 2024-01-29 10:48:00 Luke Wilson INC0000000496 admin Australia Beth Anglin David Loo 2024-02-03 17:41:53.299049427 Printer546 has a paper jam Hardware 2 - High
499 Network Resolved 2024-02-12 22:31:48.126196708 2024-01-31 05:51:00 Howard Johnson INC0000000497 admin Canada Charlie Whitherspoon David Loo 2024-02-12 22:31:48.126196708 Internet connection frequently dropping Network 2 - High
500 Network Resolved 2024-02-07 23:14:21.894263712 2024-01-31 18:48:00 Charlie Whitherspoon INC0000000498 employee Australia Howard Johnson David Loo 2024-02-07 23:14:21.894263712 Network outage in Australia Network 2 - High
501 Hardware Closed 2024-02-11 16:34:09.159779461 2024-01-31 21:20:00 Beth Anglin INC0000000499 employee Australia Fred Luddy ITIL User 2024-02-11 16:34:09.159779461 Printer235 is not printing in Australia location Hardware 1 - Critical