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Upgrade Alias-Agent to 0.2.0 (#51)

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Upgrade Alias-Agent to 0.2.0

---------

Co-authored-by: ZiTao-Li <zitao.l@alibaba-inc.com>
Co-authored-by: xieyxclack <yuexiang.xyx@alibaba-inc.com>
Co-authored-by: Zexi Li <tomleeze@qq.com>
Co-authored-by: SSSuperDan <dlaura2218@gmail.com>
Co-authored-by: lalaliat <78087788+lalaliat@users.noreply.github.com>
Co-authored-by: jinli.yl <jinli.yl@alibaba-inc.com>
Co-authored-by: Dengjiaji <dengjiaji.djj@alibaba-inc.com>
Co-authored-by: 于南 <zengtianjing.ztj@alibaba-inc.com>
Co-authored-by: JustinDing <166603159+sleepy-bird-world@users.noreply.github.com>
Co-authored-by: y1y5 <269557841@qq.com>
Co-authored-by: 柳佚 <yly287738@alibaba-inc.com>
Co-authored-by: LiangguiWeng <347185100@qq.com>
Co-authored-by: 潜星 <zhijian.mzj@alibaba-inc.com>
Co-authored-by: StCarmen <1106135234@qq.com>
Co-authored-by: LuYi <yilu_2000@outlook.com>
Co-authored-by: 刺葳 <ciwei.cy@alibaba-inc.com>
This commit is contained in:
Yue Cui
2025-12-03 20:58:25 +08:00
committed by GitHub
parent 8af2dc6477
commit cb87558efe
430 changed files with 49058 additions and 3471 deletions
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501
alias/docs/data/incident_records.csv Executable file
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@@ -0,0 +1,501 @@
category,state,closed_at,opened_at,closed_by,number,sys_updated_by,location,assigned_to,caller_id,sys_updated_on,short_description,assignment_group,priority
Software,Closed,2023-01-03 11:04:00.000000000,2023-01-02 11:04:00,Charlie Whitherspoon,INC0000000000,admin,UK,Beth Anglin,David Loo,2023-01-03 11:04:00.000000000,Application error on office software,Software,2 - High
Hardware,Closed,2023-01-11 01:17:39.128189467,2023-01-03 10:19:00,Beth Anglin,INC0000000001,employee,Australia,Luke Wilson,Don Goodliffe,2023-01-11 01:17:39.128189467,Printer error at Printer-id: Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-01-21 03:18:58.590910419,2023-01-04 06:37:00,Luke Wilson,INC0000000002,system,Australia,Fred Luddy,Don Goodliffe,2023-01-21 03:18:58.590910419,Printer745 is not working in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-01-05 17:54:36.886511927,2023-01-04 06:53:00,Luke Wilson,INC0000000003,employee,Australia,Fred Luddy,ITIL User,2023-01-05 17:54:36.886511927,Printer issue reported on Printer546,Hardware,1 - Critical
Hardware,Closed,2023-01-06 16:52:00.000000000,2023-01-05 16:52:00,Fred Luddy,INC0000000004,employee,Australia,Fred Luddy,David Loo,2023-01-06 16:52:00.000000000,Printer123 failure in Australia,Hardware,1 - Critical
Network,Closed,2023-01-12 10:23:00.628645777,2023-01-06 01:22:00,Fred Luddy,INC0000000005,employee,India,Luke Wilson,ITIL User,2023-01-12 10:23:00.628645777,Unable to connect to the VPN from India,Network,1 - Critical
Software,Resolved,2023-01-14 09:42:31.239968317,2023-01-06 06:14:00,Fred Luddy,INC0000000006,system,Canada,Luke Wilson,Bud Richman,2023-01-14 09:42:31.239968317,Software crash on startup does not allow to work properly,Software,1 - Critical
Hardware,Closed,2023-01-13 03:44:31.383066130,2023-01-06 15:27:00,Luke Wilson,INC0000000007,admin,Australia,Charlie Whitherspoon,ITIL User,2023-01-13 03:44:31.383066130,Printer456 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-01-08 15:20:00.000000000,2023-01-07 15:20:00,Luke Wilson,INC0000000008,system,United States,Charlie Whitherspoon,David Loo,2023-01-08 15:20:00.000000000,Fault in server hardware S09-US,Hardware,2 - High
Network,Resolved,2023-01-09 08:53:00.000000000,2023-01-08 08:53:00,Luke Wilson,INC0000000009,admin,UK,Beth Anglin,Bud Richman,2023-01-09 08:53:00.000000000,Can't connect to VPN,Network,2 - High
Hardware,Closed,2023-01-18 10:47:18.859313409,2023-01-09 09:58:00,Charlie Whitherspoon,INC0000000010,system,Australia,Fred Luddy,Bud Richman,2023-01-18 10:47:18.859313409,Printer546 not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-01-19 02:40:53.945578841,2023-01-09 16:07:00,Fred Luddy,INC0000000011,system,Australia,Fred Luddy,Bud Richman,2023-01-19 02:40:53.945578841,Printer354 is not working,Hardware,1 - Critical
Hardware,Closed,2023-01-13 22:01:58.804819178,2023-01-10 10:06:00,Luke Wilson,INC0000000012,admin,Australia,Luke Wilson,ITIL User,2023-01-13 22:01:58.804819178,Printer876 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-01-12 00:34:00.000000000,2023-01-11 00:34:00,Luke Wilson,INC0000000013,employee,UK,Charlie Whitherspoon,Don Goodliffe,2023-01-12 00:34:00.000000000,The monitor is not working properly,Hardware,2 - High
Inquiry / Help,Resolved,2023-01-23 16:07:55.271807823,2023-01-11 09:26:00,Luke Wilson,INC0000000014,system,India,Howard Johnson,ITIL User,2023-01-23 16:07:55.271807823,Need help with Database query optimization,Database,3 - Moderate
Hardware,Resolved,2023-01-20 14:37:18.361510788,2023-01-11 16:40:00,Howard Johnson,INC0000000015,system,Australia,Luke Wilson,Bud Richman,2023-01-20 14:37:18.361510788,Printer487 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-01-23 02:21:48.999352525,2023-01-11 18:29:00,Beth Anglin,INC0000000016,admin,United States,Fred Luddy,Don Goodliffe,2023-01-23 02:21:48.999352525,The system monitor of station 334 is not working,Hardware,3 - Moderate
Hardware,Closed,2023-01-18 08:42:15.759148193,2023-01-13 00:44:00,Fred Luddy,INC0000000017,admin,Australia,Luke Wilson,David Loo,2023-01-18 08:42:15.759148193,Issue with Printer429 in Australia,Hardware,2 - High
Hardware,Resolved,2023-01-22 04:15:55.294347270,2023-01-15 14:01:00,Luke Wilson,INC0000000018,system,India,Luke Wilson,Don Goodliffe,2023-01-22 04:15:55.294347270,Device malfunction in CPU,Hardware,2 - High
Inquiry / Help,Closed,2023-01-17 04:28:00.000000000,2023-01-16 04:28:00,Luke Wilson,INC0000000019,employee,United States,Fred Luddy,David Loo,2023-01-17 04:28:00.000000000,Need help with a software inquiry,Service Desk,3 - Moderate
Hardware,Closed,2023-01-26 02:18:22.920898595,2023-01-16 06:28:00,Beth Anglin,INC0000000020,employee,Australia,Howard Johnson,ITIL User,2023-01-26 02:18:22.920898595,Printer546 is not responding,Hardware,2 - High
Hardware,Closed,2023-01-25 07:44:05.814552632,2023-01-17 06:29:00,Fred Luddy,INC0000000021,admin,United States,Charlie Whitherspoon,ITIL User,2023-01-25 07:44:05.814552632,CPU fan failure on desktop unit,Hardware,2 - High
Software,Resolved,2023-01-18 12:15:00.000000000,2023-01-17 12:15:00,Beth Anglin,INC0000000022,employee,Australia,Fred Luddy,Don Goodliffe,2023-01-18 12:15:00.000000000,Microsoft Office Application crash,Software,2 - High
Hardware,Closed,2023-02-05 14:01:58.932181130,2023-01-17 13:34:00,Luke Wilson,INC0000000023,system,Australia,Fred Luddy,Bud Richman,2023-02-05 14:01:58.932181130,Printer546 has a paper jam,Hardware,2 - High
Hardware,Resolved,2023-01-24 18:39:21.848415555,2023-01-17 17:47:00,Luke Wilson,INC0000000024,employee,Australia,Fred Luddy,David Loo,2023-01-24 18:39:21.848415555,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-01-23 14:49:23.734002375,2023-01-18 23:27:00,Fred Luddy,INC0000000025,admin,Australia,Fred Luddy,Bud Richman,2023-01-23 14:49:23.734002375,Printer546 has a paper jam,Hardware,2 - High
Hardware,Closed,2023-01-24 10:21:12.713928509,2023-01-19 05:28:00,Howard Johnson,INC0000000026,admin,Australia,Beth Anglin,David Loo,2023-01-24 10:21:12.713928509,Printer546 is not functioning properly,Hardware,1 - Critical
Software,Closed,2023-01-25 20:46:13.679914432,2023-01-19 17:29:00,Fred Luddy,INC0000000027,employee,Canada,Luke Wilson,Bud Richman,2023-01-25 20:46:13.679914432,Software update error on desktop,Software,2 - High
Hardware,Closed,2023-02-04 02:43:53.446979933,2023-01-20 05:48:00,Fred Luddy,INC0000000028,system,Australia,Beth Anglin,ITIL User,2023-02-04 02:43:53.446979933,Printer546 is not responding,Hardware,2 - High
Network,Resolved,2023-01-26 12:30:48.397896971,2023-01-21 12:13:00,Luke Wilson,INC0000000029,system,UK,Luke Wilson,David Loo,2023-01-26 12:30:48.397896971,Unable to connect to WiFi in UK office,Network,2 - High
Hardware,Closed,2023-01-29 22:45:30.072558587,2023-01-22 03:34:00,Charlie Whitherspoon,INC0000000030,employee,Canada,Fred Luddy,Bud Richman,2023-01-29 22:45:30.072558587,PC overheating issue reported,Hardware,2 - High
Hardware,Resolved,2023-02-05 00:09:42.176650334,2023-01-23 23:18:00,Howard Johnson,INC0000000031,admin,Australia,Howard Johnson,Bud Richman,2023-02-05 00:09:42.176650334,Printer546 is not printing documents in Australia,Hardware,2 - High
Software,Closed,2023-01-28 01:28:09.743197803,2023-01-24 15:02:00,Luke Wilson,INC0000000032,system,Canada,Howard Johnson,ITIL User,2023-01-28 01:28:09.743197803,Software update failed on workstation,Software,2 - High
Hardware,Resolved,2023-01-28 04:52:51.519667192,2023-01-25 02:38:00,Fred Luddy,INC0000000033,admin,Australia,Fred Luddy,Bud Richman,2023-01-28 04:52:51.519667192,Printer546 in Australia is offline,Hardware,1 - Critical
Network,Resolved,2023-02-03 19:14:44.970166482,2023-01-25 20:52:00,Luke Wilson,INC0000000034,employee,United States,Beth Anglin,David Loo,2023-02-03 19:14:44.970166482,Can't connect to VPN,Network,2 - High
Network,Resolved,2023-02-03 08:09:45.834493992,2023-01-27 02:22:00,Beth Anglin,INC0000000035,admin,UK,Charlie Whitherspoon,Don Goodliffe,2023-02-03 08:09:45.834493992,Network outage in the UK,Network,1 - Critical
Hardware,Resolved,2023-02-11 09:07:59.479099672,2023-01-27 03:28:00,Howard Johnson,INC0000000036,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-02-11 09:07:59.479099672,Printer874 is not working,Hardware,3 - Moderate
Hardware,Closed,2023-01-30 01:44:17.443653956,2023-01-27 07:48:00,Luke Wilson,INC0000000037,system,Australia,Beth Anglin,ITIL User,2023-01-30 01:44:17.443653956,Issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-02-03 19:29:33.426983106,2023-01-27 16:44:00,Howard Johnson,INC0000000038,system,Australia,Beth Anglin,Bud Richman,2023-02-03 19:29:33.426983106,Printer547 is not working properly,Hardware,1 - Critical
Hardware,Closed,2023-02-04 20:06:34.055632819,2023-01-30 17:07:00,Beth Anglin,INC0000000039,admin,India,Charlie Whitherspoon,ITIL User,2023-02-04 20:06:34.055632819,RAM issue in desktop PC,Hardware,2 - High
Software,Closed,2023-02-07 09:37:36.868992308,2023-01-31 00:30:00,Luke Wilson,INC0000000040,employee,India,Howard Johnson,ITIL User,2023-02-07 09:37:36.868992308,Application crash on startup,Software,2 - High
Hardware,Closed,2023-02-09 20:37:54.209291607,2023-02-01 19:46:00,Howard Johnson,INC0000000041,system,Australia,Luke Wilson,Bud Richman,2023-02-09 20:37:54.209291607,Printer789 is not printing in Australia location,Hardware,2 - High
Network,Closed,2023-02-16 16:49:49.770102240,2023-02-02 08:10:00,Beth Anglin,INC0000000042,system,UK,Beth Anglin,ITIL User,2023-02-16 16:49:49.770102240,Unable to connect to WiFi,Network,2 - High
Network,Closed,2023-02-13 00:16:27.398179564,2023-02-03 02:01:00,Charlie Whitherspoon,INC0000000043,system,United States,Charlie Whitherspoon,ITIL User,2023-02-13 00:16:27.398179564,Slow network connectivity issue across multiple devices,Network,2 - High
Hardware,Closed,2023-02-14 04:41:35.236486606,2023-02-05 10:25:00,Luke Wilson,INC0000000044,employee,UK,Beth Anglin,Don Goodliffe,2023-02-14 04:41:35.236486606,Issue with Laptop Lp123,Hardware,2 - High
Software,Closed,2023-02-18 11:04:04.387140839,2023-02-05 15:05:00,Luke Wilson,INC0000000045,admin,United States,Fred Luddy,Bud Richman,2023-02-18 11:04:04.387140839,Unable to update antivirus software,Software,2 - High
Hardware,Resolved,2023-02-08 15:38:00.000000000,2023-02-07 15:38:00,Fred Luddy,INC0000000046,admin,Australia,Charlie Whitherspoon,David Loo,2023-02-08 15:38:00.000000000,Issue with Printer546 in Australia,Hardware,1 - Critical
Database,Resolved,2023-02-13 08:10:20.378839709,2023-02-08 05:33:00,Howard Johnson,INC0000000047,system,India,Luke Wilson,Bud Richman,2023-02-13 08:10:20.378839709,Database server disruption detected,Database,1 - Critical
Inquiry / Help,Closed,2023-02-17 00:34:25.927389861,2023-02-08 14:07:00,Beth Anglin,INC0000000048,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-02-17 00:34:25.927389861,Printer787 is causing problems,Hardware,1 - Critical
Hardware,Closed,2023-02-16 22:50:20.255626998,2023-02-11 04:10:00,Fred Luddy,INC0000000049,admin,Australia,Charlie Whitherspoon,Bud Richman,2023-02-16 22:50:20.255626998,Printer546 is not responding,Hardware,1 - Critical
Hardware,Resolved,2023-02-13 00:56:00.000000000,2023-02-12 00:56:00,Howard Johnson,INC0000000050,system,UK,Fred Luddy,Bud Richman,2023-02-13 00:56:00.000000000,UK Server67 has stopped responding,Hardware,1 - Critical
Hardware,Resolved,2023-02-13 09:00:00.000000000,2023-02-12 09:00:00,Howard Johnson,INC0000000051,admin,Australia,Fred Luddy,Bud Richman,2023-02-13 09:00:00.000000000,Printer546 is not responding,Hardware,1 - Critical
Database,Resolved,2023-02-18 18:49:23.647006730,2023-02-12 10:41:00,Charlie Whitherspoon,INC0000000052,system,United States,Beth Anglin,David Loo,2023-02-18 18:49:23.647006730,SQL database connection issue,Database,3 - Moderate
Inquiry / Help,Closed,2023-02-19 05:46:55.363664679,2023-02-14 16:34:00,Fred Luddy,INC0000000053,employee,Canada,Fred Luddy,ITIL User,2023-02-19 05:46:55.363664679,Need assistance with software installation,Service Desk,3 - Moderate
Hardware,Resolved,2023-02-19 06:21:12.452625610,2023-02-15 01:47:00,Fred Luddy,INC0000000054,employee,United States,Fred Luddy,David Loo,2023-02-19 06:21:12.452625610,Laptop issue reported,Hardware,2 - High
Hardware,Resolved,2023-02-19 11:12:41.587556967,2023-02-16 10:34:00,Luke Wilson,INC0000000055,employee,Australia,Howard Johnson,David Loo,2023-02-19 11:12:41.587556967,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-02-18 06:02:38.010888088,2023-02-16 17:07:00,Luke Wilson,INC0000000056,system,Australia,Beth Anglin,Don Goodliffe,2023-02-18 06:02:38.010888088,Printer546 is not working,Hardware,2 - High
Network,Closed,2023-02-25 02:41:07.264125204,2023-02-16 18:29:00,Howard Johnson,INC0000000057,employee,India,Charlie Whitherspoon,Don Goodliffe,2023-02-25 02:41:07.264125204,Unable to connect to the VPN,Network,2 - High
Hardware,Resolved,2023-02-26 07:36:08.762766728,2023-02-16 19:04:00,Fred Luddy,INC0000000058,system,Australia,Charlie Whitherspoon,David Loo,2023-02-26 07:36:08.762766728,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-02-19 01:46:00.000000000,2023-02-18 01:46:00,Luke Wilson,INC0000000059,employee,Australia,Fred Luddy,ITIL User,2023-02-19 01:46:00.000000000,Printer543 is not printing in Australia,Hardware,1 - Critical
Database,Closed,2023-02-24 12:26:03.066179768,2023-02-18 16:04:00,Beth Anglin,INC0000000060,admin,Australia,Howard Johnson,David Loo,2023-02-24 12:26:03.066179768,Issue with database response time,Database,2 - High
Inquiry / Help,Resolved,2023-03-05 11:31:06.569025031,2023-02-22 12:21:00,Beth Anglin,INC0000000061,admin,United States,Luke Wilson,ITIL User,2023-03-05 11:31:06.569025031,Request assistance for application updating issues,Software,3 - Moderate
Hardware,Closed,2023-02-23 22:00:23.401697490,2023-02-22 13:49:00,Charlie Whitherspoon,INC0000000062,employee,Australia,Howard Johnson,ITIL User,2023-02-23 22:00:23.401697490,Printer546 is malfunctioning in Australia,Hardware,2 - High
Network,Resolved,2023-02-26 16:29:16.807931635,2023-02-22 19:23:00,Luke Wilson,INC0000000063,employee,India,Beth Anglin,Bud Richman,2023-02-26 16:29:16.807931635,Network connectivity issue in India,Network,2 - High
Hardware,Resolved,2023-02-25 14:32:02.076278529,2023-02-23 02:37:00,Beth Anglin,INC0000000064,system,Australia,Charlie Whitherspoon,David Loo,2023-02-25 14:32:02.076278529,Printer error in Printer368,Hardware,2 - High
Hardware,Closed,2023-03-01 04:41:50.658060449,2023-02-23 05:40:00,Beth Anglin,INC0000000065,system,Canada,Beth Anglin,David Loo,2023-03-01 04:41:50.658060449,"Issue with desktop PC, unexpected shutdown",Hardware,2 - High
Database,Closed,2023-03-02 18:17:24.556975522,2023-02-25 17:52:00,Fred Luddy,INC0000000066,system,India,Luke Wilson,David Loo,2023-03-02 18:17:24.556975522,Unable to connect to server database,Database,2 - High
Hardware,Resolved,2023-03-03 22:24:21.666904166,2023-02-25 19:47:00,Charlie Whitherspoon,INC0000000067,employee,Australia,Howard Johnson,Don Goodliffe,2023-03-03 22:24:21.666904166,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-03-11 20:13:52.693225203,2023-02-25 21:22:00,Fred Luddy,INC0000000068,employee,Australia,Luke Wilson,Don Goodliffe,2023-03-11 20:13:52.693225203,Printer problem with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-02-28 16:37:00.000000000,2023-02-27 16:37:00,Charlie Whitherspoon,INC0000000069,employee,Australia,Beth Anglin,Don Goodliffe,2023-02-28 16:37:00.000000000,Printer546 is not functioning,Hardware,2 - High
Hardware,Resolved,2023-03-05 04:00:53.829740603,2023-02-27 21:40:00,Fred Luddy,INC0000000070,admin,Australia,Luke Wilson,Bud Richman,2023-03-05 04:00:53.829740603,Printer453 is not responding,Hardware,2 - High
Hardware,Closed,2023-03-17 12:55:54.993590364,2023-02-28 17:42:00,Charlie Whitherspoon,INC0000000071,admin,Australia,Fred Luddy,ITIL User,2023-03-17 12:55:54.993590364,Printer567 is not functioning properly,Hardware,2 - High
Hardware,Closed,2023-03-13 16:49:10.116400647,2023-03-02 01:29:00,Beth Anglin,INC0000000072,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-03-13 16:49:10.116400647,Issue with Printer546 in Australia,Hardware,1 - Critical
Inquiry / Help,Resolved,2023-03-08 05:56:31.551604697,2023-03-02 10:56:00,Beth Anglin,INC0000000073,admin,Canada,Fred Luddy,Don Goodliffe,2023-03-08 05:56:31.551604697,Inquiry about the service in Canada,Service Desk,3 - Moderate
Hardware,Closed,2023-03-11 13:42:59.511508874,2023-03-04 03:00:00,Fred Luddy,INC0000000074,system,Australia,Charlie Whitherspoon,Bud Richman,2023-03-11 13:42:59.511508874,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-03-19 18:35:49.186969810,2023-03-07 06:18:00,Howard Johnson,INC0000000075,admin,Australia,Charlie Whitherspoon,Bud Richman,2023-03-19 18:35:49.186969810,Printer546 is not printing in Australia location. Please assist.,Hardware,2 - High
Hardware,Resolved,2023-03-17 15:33:56.380678280,2023-03-08 16:23:00,Howard Johnson,INC0000000076,system,India,Beth Anglin,David Loo,2023-03-17 15:33:56.380678280,Server rack 34B malfunctioning in Chennai data center,Hardware,2 - High
Hardware,Resolved,2023-03-14 06:30:47.245274154,2023-03-09 02:01:00,Luke Wilson,INC0000000077,employee,Australia,Fred Luddy,ITIL User,2023-03-14 06:30:47.245274154,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Closed,2023-03-10 09:09:00.000000000,2023-03-09 09:09:00,Luke Wilson,INC0000000078,employee,Australia,Fred Luddy,ITIL User,2023-03-10 09:09:00.000000000,Printer546 in Australia is causing an issue,Hardware,1 - Critical
Network,Resolved,2023-03-11 09:09:00.000000000,2023-03-10 09:09:00,Charlie Whitherspoon,INC0000000079,employee,UK,Charlie Whitherspoon,Bud Richman,2023-03-11 09:09:00.000000000,Network connection lost in UK,Network,1 - Critical
Network,Closed,2023-03-13 09:38:15.903837660,2023-03-10 14:49:00,Fred Luddy,INC0000000080,employee,India,Fred Luddy,ITIL User,2023-03-13 09:38:15.903837660,Unable to establish a connection to the local server,Network,2 - High
Database,Closed,2023-03-17 12:37:48.453885624,2023-03-11 06:39:00,Luke Wilson,INC0000000081,system,United States,Beth Anglin,Bud Richman,2023-03-17 12:37:48.453885624,Unable to connect to Database567,Database,2 - High
Hardware,Closed,2023-03-16 11:23:45.848878332,2023-03-13 02:53:00,Beth Anglin,INC0000000082,admin,United States,Howard Johnson,David Loo,2023-03-16 11:23:45.848878332,Hard drive failure in laptop HL349,Hardware,2 - High
Database,Closed,2023-03-26 23:30:22.193990107,2023-03-13 07:44:00,Fred Luddy,INC0000000083,system,Canada,Charlie Whitherspoon,Bud Richman,2023-03-26 23:30:22.193990107,Unable to connect to SQL Database 219,Database,2 - High
Hardware,Closed,2023-03-14 22:49:22.720352152,2023-03-13 10:05:00,Fred Luddy,INC0000000084,system,Australia,Luke Wilson,David Loo,2023-03-14 22:49:22.720352152,Issue with Printer210,Hardware,2 - High
Hardware,Closed,2023-03-18 09:32:55.751173465,2023-03-13 11:36:00,Charlie Whitherspoon,INC0000000085,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-03-18 09:32:55.751173465,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-03-23 14:56:55.026865443,2023-03-14 00:04:00,Charlie Whitherspoon,INC0000000086,admin,Australia,Luke Wilson,David Loo,2023-03-23 14:56:55.026865443,Issue with Printer546 in Australia office,Hardware,2 - High
Hardware,Resolved,2023-03-26 11:10:50.949076210,2023-03-17 00:19:00,Charlie Whitherspoon,INC0000000087,admin,Australia,Howard Johnson,David Loo,2023-03-26 11:10:50.949076210,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Resolved,2023-03-18 07:40:00.000000000,2023-03-17 07:40:00,Charlie Whitherspoon,INC0000000088,employee,Australia,Fred Luddy,David Loo,2023-03-18 07:40:00.000000000,Printer546 has a paper jam,Hardware,2 - High
Hardware,Resolved,2023-03-22 15:24:16.646216503,2023-03-18 01:04:00,Charlie Whitherspoon,INC0000000089,employee,Australia,Fred Luddy,David Loo,2023-03-22 15:24:16.646216503,Printer546 is malfunctioning in Australia,Hardware,1 - Critical
Software,Resolved,2023-03-26 17:14:15.209900642,2023-03-19 09:40:00,Charlie Whitherspoon,INC0000000090,system,United States,Fred Luddy,Don Goodliffe,2023-03-26 17:14:15.209900642,Software update failure on work PC,Software,3 - Moderate
Hardware,Resolved,2023-03-21 01:02:44.587646914,2023-03-19 12:57:00,Fred Luddy,INC0000000091,admin,Australia,Beth Anglin,David Loo,2023-03-21 01:02:44.587646914,Printer546 is not working,Hardware,1 - Critical
Network,Resolved,2023-03-31 07:59:26.909209525,2023-03-19 14:53:00,Howard Johnson,INC0000000092,employee,Australia,Fred Luddy,Bud Richman,2023-03-31 07:59:26.909209525,Network downtime issue in Australia,Network,1 - Critical
Inquiry / Help,Closed,2023-04-04 19:04:22.181856865,2023-03-22 13:51:00,Fred Luddy,INC0000000093,admin,United States,Charlie Whitherspoon,ITIL User,2023-04-04 19:04:22.181856865,Need help with software installation,Service Desk,2 - High
Hardware,Resolved,2023-03-29 18:40:47.611595618,2023-03-22 14:07:00,Howard Johnson,INC0000000094,system,Australia,Howard Johnson,David Loo,2023-03-29 18:40:47.611595618,Printer546 is having a paper jam issue,Hardware,1 - Critical
Hardware,Resolved,2023-04-13 00:44:40.599581505,2023-03-22 20:33:00,Luke Wilson,INC0000000095,admin,India,Beth Anglin,ITIL User,2023-04-13 00:44:40.599581505,Server error on HDD2385,Hardware,2 - High
Hardware,Resolved,2023-03-31 08:03:25.091057805,2023-03-23 07:51:00,Charlie Whitherspoon,INC0000000096,admin,Australia,Luke Wilson,David Loo,2023-03-31 08:03:25.091057805,Printer546 is not working,Hardware,2 - High
Hardware,Resolved,2023-03-30 05:18:20.748165094,2023-03-23 16:57:00,Luke Wilson,INC0000000097,employee,UK,Charlie Whitherspoon,David Loo,2023-03-30 05:18:20.748165094,Issue with workstation PC238,Hardware,3 - Moderate
Software,Closed,2023-04-08 08:46:45.358954276,2023-03-23 22:07:00,Beth Anglin,INC0000000098,system,India,Howard Johnson,Bud Richman,2023-04-08 08:46:45.358954276,Bug detected in accounting software,Software,2 - High
Hardware,Closed,2023-03-29 09:27:22.091188363,2023-03-26 03:15:00,Luke Wilson,INC0000000099,employee,Australia,Charlie Whitherspoon,David Loo,2023-03-29 09:27:22.091188363,Printer546 is not working properly,Hardware,2 - High
Hardware,Resolved,2023-04-08 15:04:33.153395278,2023-03-26 20:37:00,Fred Luddy,INC0000000100,system,Australia,Beth Anglin,ITIL User,2023-04-08 15:04:33.153395278,Printer546 in Australia is not working,Hardware,1 - Critical
Hardware,Closed,2023-04-08 07:50:02.291054808,2023-03-27 23:22:00,Fred Luddy,INC0000000101,system,Canada,Charlie Whitherspoon,Bud Richman,2023-04-08 07:50:02.291054808,Laptop973 malfunction in Canada location,Hardware,1 - Critical
Hardware,Resolved,2023-04-04 09:15:27.409492338,2023-03-29 01:49:00,Fred Luddy,INC0000000102,employee,Australia,Fred Luddy,Don Goodliffe,2023-04-04 09:15:27.409492338,Printer546 is down,Hardware,1 - Critical
Hardware,Closed,2023-04-05 05:58:43.770711476,2023-03-29 05:22:00,Luke Wilson,INC0000000103,admin,India,Fred Luddy,Don Goodliffe,2023-04-05 05:58:43.770711476,Server076 overheating issue,Hardware,2 - High
Hardware,Resolved,2023-03-31 22:32:42.024027147,2023-03-30 00:58:00,Charlie Whitherspoon,INC0000000104,system,Australia,Charlie Whitherspoon,David Loo,2023-03-31 22:32:42.024027147,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-04-16 00:36:30.146701781,2023-04-01 09:01:00,Luke Wilson,INC0000000105,employee,Australia,Beth Anglin,David Loo,2023-04-16 00:36:30.146701781,Printer issue with Printer546 in Australia,Hardware,3 - Moderate
Network,Resolved,2023-04-08 23:37:33.628402771,2023-04-02 15:37:00,Howard Johnson,INC0000000106,system,Australia,Fred Luddy,Bud Richman,2023-04-08 23:37:33.628402771,Internet connectivity issue with Australian network,Network,2 - High
Hardware,Closed,2023-04-13 19:24:58.346273013,2023-04-03 23:10:00,Howard Johnson,INC0000000107,employee,United States,Fred Luddy,ITIL User,2023-04-13 19:24:58.346273013,US Server Unresponsive,Hardware,2 - High
Hardware,Resolved,2023-04-09 09:12:14.485573467,2023-04-04 04:43:00,Charlie Whitherspoon,INC0000000108,admin,Australia,Luke Wilson,Don Goodliffe,2023-04-09 09:12:14.485573467,Issue with Printer276 in Australia,Hardware,2 - High
Hardware,Resolved,2023-04-17 20:17:35.569877984,2023-04-05 00:45:00,Fred Luddy,INC0000000109,admin,Australia,Fred Luddy,Bud Richman,2023-04-17 20:17:35.569877984,Printer546 is not working in Australia location,Hardware,2 - High
Network,Resolved,2023-04-13 15:50:15.123078287,2023-04-08 12:59:00,Charlie Whitherspoon,INC0000000110,employee,Australia,Howard Johnson,Don Goodliffe,2023-04-13 15:50:15.123078287,Network outage reported,Network,1 - Critical
Hardware,Resolved,2023-04-13 02:17:59.600859991,2023-04-08 22:13:00,Charlie Whitherspoon,INC0000000111,employee,Australia,Luke Wilson,Bud Richman,2023-04-13 02:17:59.600859991,Printer546 is malfunctioning in Australia,Hardware,2 - High
Database,Closed,2023-04-15 04:23:54.073331834,2023-04-09 10:28:00,Beth Anglin,INC0000000112,employee,India,Fred Luddy,David Loo,2023-04-15 04:23:54.073331834,Unable to connect to SQL Database,Database,3 - Moderate
Hardware,Resolved,2023-04-17 11:40:20.915287122,2023-04-09 15:33:00,Beth Anglin,INC0000000113,admin,Australia,Fred Luddy,Don Goodliffe,2023-04-17 11:40:20.915287122,Printer error on Printer546,Hardware,1 - Critical
Hardware,Closed,2023-04-24 09:36:05.775625483,2023-04-10 12:12:00,Beth Anglin,INC0000000114,employee,Australia,Fred Luddy,Bud Richman,2023-04-24 09:36:05.775625483,Printer546 is not working,Hardware,2 - High
Hardware,Resolved,2023-04-13 12:12:50.918205479,2023-04-11 08:43:00,Charlie Whitherspoon,INC0000000115,employee,Australia,Beth Anglin,Don Goodliffe,2023-04-13 12:12:50.918205479,Printer546 is not responding,Hardware,2 - High
Hardware,Resolved,2023-04-22 08:16:59.883429480,2023-04-11 11:50:00,Beth Anglin,INC0000000116,admin,UK,Luke Wilson,ITIL User,2023-04-22 08:16:59.883429480,UK Printer546 malfunctioning,Hardware,2 - High
Network,Resolved,2023-04-13 09:52:00.000000000,2023-04-12 09:52:00,Charlie Whitherspoon,INC0000000117,employee,Canada,Beth Anglin,Bud Richman,2023-04-13 09:52:00.000000000,Network outage at Canada site,Network,1 - Critical
Network,Resolved,2023-04-13 12:13:00.000000000,2023-04-12 12:13:00,Charlie Whitherspoon,INC0000000118,employee,UK,Fred Luddy,ITIL User,2023-04-13 12:13:00.000000000,Network failure in region UK,Network,1 - Critical
Hardware,Closed,2023-04-14 10:00:00.000000000,2023-04-13 10:00:00,Howard Johnson,INC0000000119,employee,Australia,Luke Wilson,Don Goodliffe,2023-04-14 10:00:00.000000000,Printer639 is not working properly,Hardware,1 - Critical
Database,Closed,2023-04-25 00:40:17.584686390,2023-04-14 23:54:00,Luke Wilson,INC0000000120,system,India,Charlie Whitherspoon,Bud Richman,2023-04-25 00:40:17.584686390,Database query optimization issue at India location,Database,3 - Moderate
Hardware,Closed,2023-04-25 04:21:38.122505056,2023-04-15 11:57:00,Howard Johnson,INC0000000121,employee,Australia,Fred Luddy,ITIL User,2023-04-25 04:21:38.122505056,Printer789 is not responding,Hardware,2 - High
Network,Resolved,2023-04-19 16:48:00.000000000,2023-04-18 16:48:00,Charlie Whitherspoon,INC0000000122,system,UK,Fred Luddy,Don Goodliffe,2023-04-19 16:48:00.000000000,Network connection issue in UK,Network,2 - High
Hardware,Closed,2023-05-03 23:18:07.556497402,2023-04-18 19:22:00,Howard Johnson,INC0000000123,employee,Australia,Beth Anglin,Don Goodliffe,2023-05-03 23:18:07.556497402,Printer788 is not working properly,Hardware,1 - Critical
Network,Closed,2023-04-24 02:25:13.899200115,2023-04-18 22:20:00,Fred Luddy,INC0000000124,system,India,Howard Johnson,Bud Richman,2023-04-24 02:25:13.899200115,Network outage in India location,Network,1 - Critical
Database,Resolved,2023-04-26 00:28:50.913657583,2023-04-19 07:07:00,Fred Luddy,INC0000000125,employee,India,Luke Wilson,ITIL User,2023-04-26 00:28:50.913657583,Database Server Outage,Database,2 - High
Hardware,Resolved,2023-04-30 20:00:34.805177671,2023-04-19 14:41:00,Fred Luddy,INC0000000126,employee,Australia,Charlie Whitherspoon,ITIL User,2023-04-30 20:00:34.805177671,Printer556 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-04-26 13:43:55.256743773,2023-04-20 22:34:00,Beth Anglin,INC0000000127,admin,Australia,Howard Johnson,Don Goodliffe,2023-04-26 13:43:55.256743773,Printer454 failed in office,Hardware,1 - Critical
Hardware,Closed,2023-05-05 00:21:12.204265630,2023-04-21 03:46:00,Beth Anglin,INC0000000128,system,United States,Luke Wilson,Don Goodliffe,2023-05-05 00:21:12.204265630,Desktop PC not turning on,Hardware,2 - High
Software,Closed,2023-05-06 00:19:06.845921162,2023-04-21 08:13:00,Charlie Whitherspoon,INC0000000129,employee,Australia,Luke Wilson,David Loo,2023-05-06 00:19:06.845921162,Software license renewal required,Software,4 - Low
Hardware,Closed,2023-04-29 07:22:13.691497066,2023-04-21 17:22:00,Luke Wilson,INC0000000130,system,UK,Charlie Whitherspoon,David Loo,2023-04-29 07:22:13.691497066,Issue with UK server hardware,Hardware,2 - High
Hardware,Closed,2023-04-26 07:15:31.647958414,2023-04-22 10:55:00,Howard Johnson,INC0000000131,system,Australia,Luke Wilson,David Loo,2023-04-26 07:15:31.647958414,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-05-10 03:20:31.007719853,2023-04-23 21:20:00,Howard Johnson,INC0000000132,system,Australia,Fred Luddy,David Loo,2023-05-10 03:20:31.007719853,Printer827 is not working properly in Australia,Hardware,2 - High
Hardware,Resolved,2023-05-10 23:55:09.253391223,2023-04-27 03:25:00,Howard Johnson,INC0000000133,system,UK,Charlie Whitherspoon,Don Goodliffe,2023-05-10 23:55:09.253391223,Faulty keyboard on workstation,Hardware,2 - High
Network,Closed,2023-05-05 01:59:48.858836394,2023-04-27 10:45:00,Luke Wilson,INC0000000134,admin,UK,Charlie Whitherspoon,ITIL User,2023-05-05 01:59:48.858836394,Network outage in UK site,Network,1 - Critical
Hardware,Resolved,2023-05-06 08:53:56.696181202,2023-04-28 01:24:00,Luke Wilson,INC0000000135,system,Australia,Howard Johnson,David Loo,2023-05-06 08:53:56.696181202,Printer547 isn't responding,Hardware,2 - High
Hardware,Closed,2023-05-14 08:03:47.192602517,2023-04-30 00:53:00,Charlie Whitherspoon,INC0000000136,admin,India,Howard Johnson,Don Goodliffe,2023-05-14 08:03:47.192602517,Issue with the server hardware,Hardware,1 - Critical
Hardware,Resolved,2023-05-05 19:25:33.306689559,2023-05-02 14:34:00,Beth Anglin,INC0000000137,employee,Australia,Luke Wilson,David Loo,2023-05-05 19:25:33.306689559,Printer546 is broken in Australia,Hardware,2 - High
Hardware,Resolved,2023-05-08 00:19:49.950083121,2023-05-02 15:01:00,Luke Wilson,INC0000000138,admin,Australia,Howard Johnson,Don Goodliffe,2023-05-08 00:19:49.950083121,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-05-15 10:38:15.815796741,2023-05-03 04:24:00,Charlie Whitherspoon,INC0000000139,admin,Australia,Beth Anglin,Don Goodliffe,2023-05-15 10:38:15.815796741,Printer472 in Australia is not responding,Hardware,1 - Critical
Hardware,Closed,2023-05-04 21:57:00.000000000,2023-05-03 21:57:00,Beth Anglin,INC0000000140,admin,UK,Howard Johnson,David Loo,2023-05-04 21:57:00.000000000,UK Desktop PC with ID: Desktop123 has stopped working,Hardware,2 - High
Software,Closed,2023-05-14 06:26:59.910015516,2023-05-04 13:17:00,Luke Wilson,INC0000000141,system,India,Charlie Whitherspoon,Bud Richman,2023-05-14 06:26:59.910015516,Unable to install new software,Software,2 - High
Hardware,Resolved,2023-05-12 02:21:34.844909705,2023-05-05 07:09:00,Beth Anglin,INC0000000142,employee,Australia,Beth Anglin,David Loo,2023-05-12 02:21:34.844909705,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-05-19 09:53:34.982040620,2023-05-05 20:05:00,Charlie Whitherspoon,INC0000000143,admin,India,Beth Anglin,David Loo,2023-05-19 09:53:34.982040620,Server failure - server123,Hardware,1 - Critical
Database,Closed,2023-05-10 22:35:58.881919516,2023-05-05 20:26:00,Fred Luddy,INC0000000144,admin,United States,Charlie Whitherspoon,David Loo,2023-05-10 22:35:58.881919516,Unable to access the database,Database,2 - High
Inquiry / Help,Closed,2023-05-06 22:24:00.000000000,2023-05-05 22:24:00,Charlie Whitherspoon,INC0000000145,system,Canada,Charlie Whitherspoon,Don Goodliffe,2023-05-06 22:24:00.000000000,Inquiry about help on local systems,Service Desk,3 - Moderate
Hardware,Resolved,2023-05-13 14:49:23.379483573,2023-05-07 09:01:00,Fred Luddy,INC0000000146,employee,Australia,Luke Wilson,ITIL User,2023-05-13 14:49:23.379483573,Printer546 issue in Australia,Hardware,2 - High
Hardware,Closed,2023-05-13 13:14:46.388208661,2023-05-07 11:12:00,Howard Johnson,INC0000000147,system,Australia,Luke Wilson,Bud Richman,2023-05-13 13:14:46.388208661,Issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-05-14 12:40:40.813937606,2023-05-07 12:05:00,Beth Anglin,INC0000000148,system,Canada,Howard Johnson,ITIL User,2023-05-14 12:40:40.813937606,Issue with Dell521 Desktop PC malfunctioning,Hardware,2 - High
Hardware,Closed,2023-05-24 17:45:04.375124775,2023-05-12 06:51:00,Charlie Whitherspoon,INC0000000149,system,Australia,Luke Wilson,ITIL User,2023-05-24 17:45:04.375124775,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-05-19 04:22:50.443252112,2023-05-12 11:38:00,Beth Anglin,INC0000000150,admin,Australia,Beth Anglin,David Loo,2023-05-19 04:22:50.443252112,Printer546 is not printing,Hardware,1 - Critical
Software,Resolved,2023-05-19 01:48:03.565852983,2023-05-13 02:54:00,Luke Wilson,INC0000000151,employee,India,Howard Johnson,Don Goodliffe,2023-05-19 01:48:03.565852983,Software update failed on the server,Software,3 - Moderate
Hardware,Resolved,2023-05-24 09:29:18.509870284,2023-05-13 10:11:00,Fred Luddy,INC0000000152,admin,Australia,Howard Johnson,Don Goodliffe,2023-05-24 09:29:18.509870284,Issue with Printer546 in Australia,Hardware,3 - Moderate
Hardware,Closed,2023-05-19 07:25:36.115649042,2023-05-14 11:45:00,Fred Luddy,INC0000000153,admin,Australia,Luke Wilson,Don Goodliffe,2023-05-19 07:25:36.115649042,Printer546 has stopped working in Australia,Hardware,1 - Critical
Hardware,Closed,2023-05-18 20:30:00.000000000,2023-05-17 20:30:00,Fred Luddy,INC0000000154,employee,Australia,Howard Johnson,David Loo,2023-05-18 20:30:00.000000000,Printer876 is not printing,Hardware,1 - Critical
Hardware,Resolved,2023-05-27 00:02:45.297437201,2023-05-18 07:29:00,Luke Wilson,INC0000000155,employee,Australia,Fred Luddy,Bud Richman,2023-05-27 00:02:45.297437201,Printer546 malfunction in Australia,Hardware,2 - High
Hardware,Resolved,2023-05-29 16:00:46.480174225,2023-05-18 17:29:00,Fred Luddy,INC0000000156,system,India,Fred Luddy,Don Goodliffe,2023-05-29 16:00:46.480174225,Issue with Dell Inspiron 15,Hardware,2 - High
Database,Closed,2023-06-05 23:47:52.328722644,2023-05-18 22:32:00,Howard Johnson,INC0000000157,employee,India,Fred Luddy,ITIL User,2023-06-05 23:47:52.328722644,SQL error on Production Server,Database,2 - High
Hardware,Resolved,2023-06-03 13:13:53.896117331,2023-05-19 04:05:00,Charlie Whitherspoon,INC0000000158,admin,Australia,Howard Johnson,Bud Richman,2023-06-03 13:13:53.896117331,Printer546 encountered an issue,Hardware,1 - Critical
Hardware,Resolved,2023-05-24 07:52:48.690310999,2023-05-20 06:12:00,Beth Anglin,INC0000000159,system,Australia,Charlie Whitherspoon,David Loo,2023-05-24 07:52:48.690310999,Printer issue with Printer546 in Australia,Hardware,2 - High
Network,Closed,2023-05-31 03:23:19.484544434,2023-05-21 05:49:00,Howard Johnson,INC0000000160,employee,India,Charlie Whitherspoon,ITIL User,2023-05-31 03:23:19.484544434,Network outage in India region,Network,2 - High
Hardware,Closed,2023-05-22 23:24:00.000000000,2023-05-21 23:24:00,Howard Johnson,INC0000000161,system,India,Beth Anglin,ITIL User,2023-05-22 23:24:00.000000000,Server failure - static issue,Hardware,2 - High
Hardware,Resolved,2023-05-31 14:07:51.086048950,2023-05-22 01:22:00,Beth Anglin,INC0000000162,system,Australia,Fred Luddy,Bud Richman,2023-05-31 14:07:51.086048950,Printer546 malfunction in Australia,Hardware,2 - High
Hardware,Closed,2023-06-07 16:18:08.061177566,2023-05-24 02:06:00,Fred Luddy,INC0000000163,admin,United States,Howard Johnson,Bud Richman,2023-06-07 16:18:08.061177566,Issue with processing unit in desktop PC,Hardware,3 - Moderate
Hardware,Closed,2023-05-27 02:04:45.048501853,2023-05-24 03:55:00,Luke Wilson,INC0000000164,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-05-27 02:04:45.048501853,Issue with Printer457 in Australia office,Hardware,2 - High
Hardware,Resolved,2023-05-30 02:59:49.369927031,2023-05-26 08:08:00,Fred Luddy,INC0000000165,employee,Australia,Luke Wilson,David Loo,2023-05-30 02:59:49.369927031,Printer241 issue in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-05-30 11:21:04.259433606,2023-05-26 13:20:00,Fred Luddy,INC0000000166,system,Australia,Charlie Whitherspoon,David Loo,2023-05-30 11:21:04.259433606,Printer546 failure in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-05-28 08:38:00.000000000,2023-05-27 08:38:00,Charlie Whitherspoon,INC0000000167,admin,India,Luke Wilson,David Loo,2023-05-28 08:38:00.000000000,Router problem with RTR546 in India,Hardware,2 - High
Hardware,Resolved,2023-06-01 13:53:33.745863862,2023-05-27 21:00:00,Fred Luddy,INC0000000168,system,Australia,Charlie Whitherspoon,ITIL User,2023-06-01 13:53:33.745863862,Printer error on Printer643,Hardware,2 - High
Network,Resolved,2023-05-29 13:25:00.000000000,2023-05-28 13:25:00,Luke Wilson,INC0000000169,system,India,Howard Johnson,Don Goodliffe,2023-05-29 13:25:00.000000000,Network outage in Mumbai region,Network,1 - Critical
Software,Resolved,2023-06-07 06:19:03.182476115,2023-05-29 04:20:00,Beth Anglin,INC0000000170,admin,Canada,Beth Anglin,ITIL User,2023-06-07 06:19:03.182476115,Unable to install new software update,Software,2 - High
Software,Resolved,2023-06-07 15:04:30.359478777,2023-05-30 09:43:00,Luke Wilson,INC0000000171,system,Australia,Fred Luddy,David Loo,2023-06-07 15:04:30.359478777,Software update required,Software,2 - High
Database,Resolved,2023-06-04 09:17:41.184530679,2023-05-30 09:56:00,Luke Wilson,INC0000000172,admin,Canada,Howard Johnson,Don Goodliffe,2023-06-04 09:17:41.184530679,Issue with performance of database DB202,Database,2 - High
Hardware,Closed,2023-06-02 00:47:00.000000000,2023-06-01 00:47:00,Charlie Whitherspoon,INC0000000173,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-06-02 00:47:00.000000000,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-06-13 22:57:17.038108358,2023-06-01 13:13:00,Luke Wilson,INC0000000174,system,Canada,Charlie Whitherspoon,ITIL User,2023-06-13 22:57:17.038108358,Failed Hard Disk on Workstation122,Hardware,2 - High
Hardware,Resolved,2023-06-11 09:48:35.368342810,2023-06-02 12:28:00,Luke Wilson,INC0000000175,admin,Australia,Beth Anglin,Bud Richman,2023-06-11 09:48:35.368342810,Printer fail at printer547,Hardware,2 - High
Hardware,Resolved,2023-06-11 20:25:35.094482408,2023-06-02 22:47:00,Howard Johnson,INC0000000176,admin,UK,Charlie Whitherspoon,ITIL User,2023-06-11 20:25:35.094482408,"Laptop malfunctioning, requires immediate attention",Hardware,2 - High
Hardware,Closed,2023-06-17 06:06:14.854314828,2023-06-03 10:45:00,Luke Wilson,INC0000000177,system,Canada,Beth Anglin,Bud Richman,2023-06-17 06:06:14.854314828,Hardware malfunction for laptop - Canada location,Hardware,2 - High
Hardware,Resolved,2023-06-06 12:59:19.008350345,2023-06-03 12:39:00,Luke Wilson,INC0000000178,employee,Canada,Fred Luddy,ITIL User,2023-06-06 12:59:19.008350345,Issue with the server hardware,Hardware,2 - High
Software,Closed,2023-06-05 15:09:00.000000000,2023-06-04 15:09:00,Howard Johnson,INC0000000179,system,Canada,Howard Johnson,Don Goodliffe,2023-06-05 15:09:00.000000000,An application is consistently crashing,Software,2 - High
Hardware,Resolved,2023-06-09 23:10:07.618999909,2023-06-04 21:23:00,Howard Johnson,INC0000000180,employee,Australia,Charlie Whitherspoon,David Loo,2023-06-09 23:10:07.618999909,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-06-06 08:20:00.000000000,2023-06-05 08:20:00,Luke Wilson,INC0000000181,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-06-06 08:20:00.000000000,Printer546 is not working,Hardware,2 - High
Hardware,Closed,2023-06-19 06:59:02.120925069,2023-06-06 09:03:00,Howard Johnson,INC0000000182,employee,India,Fred Luddy,David Loo,2023-06-19 06:59:02.120925069,Server malfunction,Hardware,2 - High
Hardware,Resolved,2023-06-07 21:23:00.000000000,2023-06-06 21:23:00,Luke Wilson,INC0000000183,employee,Australia,Beth Anglin,Don Goodliffe,2023-06-07 21:23:00.000000000,Printer567 is not working in Brisbane office,Hardware,2 - High
Hardware,Closed,2023-06-30 13:34:11.629362629,2023-06-07 02:47:00,Howard Johnson,INC0000000184,system,Australia,Fred Luddy,David Loo,2023-06-30 13:34:11.629362629,Printer546 is not working in Australia,Hardware,2 - High
Hardware,Closed,2023-06-14 11:45:24.784548040,2023-06-07 15:24:00,Charlie Whitherspoon,INC0000000185,employee,United States,Howard Johnson,David Loo,2023-06-14 11:45:24.784548040,Monitor display not working,Hardware,2 - High
Hardware,Resolved,2023-06-08 17:00:00.000000000,2023-06-07 17:00:00,Beth Anglin,INC0000000186,system,Australia,Charlie Whitherspoon,David Loo,2023-06-08 17:00:00.000000000,Printer546 - Printer not working,Hardware,3 - Moderate
Hardware,Closed,2023-06-20 19:52:27.802682144,2023-06-08 18:44:00,Charlie Whitherspoon,INC0000000187,employee,Australia,Beth Anglin,David Loo,2023-06-20 19:52:27.802682144,Printer123 is not working properly in Australia location,Hardware,1 - Critical
Hardware,Closed,2023-06-13 20:13:50.263024628,2023-06-08 22:05:00,Howard Johnson,INC0000000188,employee,Australia,Luke Wilson,Don Goodliffe,2023-06-13 20:13:50.263024628,Printer546 issue in Australia,Hardware,2 - High
Hardware,Resolved,2023-06-24 09:17:21.801903137,2023-06-09 08:53:00,Luke Wilson,INC0000000189,system,Australia,Luke Wilson,ITIL User,2023-06-24 09:17:21.801903137,Printer error in Printer546,Hardware,2 - High
Hardware,Closed,2023-06-15 22:13:18.416949743,2023-06-10 17:52:00,Beth Anglin,INC0000000190,admin,Australia,Luke Wilson,ITIL User,2023-06-15 22:13:18.416949743,Printer error: Paper jam on Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-06-12 02:12:20.844915289,2023-06-10 20:44:00,Beth Anglin,INC0000000191,system,Australia,Luke Wilson,Bud Richman,2023-06-12 02:12:20.844915289,Printer546 is not printing in the Melbourne office,Hardware,1 - Critical
Hardware,Resolved,2023-06-18 08:09:47.068608027,2023-06-11 07:00:00,Luke Wilson,INC0000000192,admin,Australia,Luke Wilson,Don Goodliffe,2023-06-18 08:09:47.068608027,Issue with Printer738 in Australia,Hardware,2 - High
Hardware,Closed,2023-06-25 12:04:04.032337887,2023-06-14 04:06:00,Luke Wilson,INC0000000193,system,Australia,Charlie Whitherspoon,Bud Richman,2023-06-25 12:04:04.032337887,Printer546 is malfunctioning,Hardware,2 - High
Inquiry / Help,Closed,2023-06-29 12:44:20.753397452,2023-06-15 07:56:00,Luke Wilson,INC0000000194,employee,United States,Beth Anglin,David Loo,2023-06-29 12:44:20.753397452,Need help with application usage,Service Desk,3 - Moderate
Network,Closed,2023-06-29 19:11:43.933822843,2023-06-19 10:41:00,Howard Johnson,INC0000000195,admin,Australia,Howard Johnson,David Loo,2023-06-29 19:11:43.933822843,Connection issues with network in Australia,Network,2 - High
Software,Closed,2023-06-28 14:05:28.538482547,2023-06-19 11:21:00,Charlie Whitherspoon,INC0000000196,admin,United States,Fred Luddy,ITIL User,2023-06-28 14:05:28.538482547,Software update failure,Software,2 - High
Hardware,Closed,2023-06-25 09:59:55.161658018,2023-06-19 12:22:00,Howard Johnson,INC0000000197,admin,Canada,Beth Anglin,David Loo,2023-06-25 09:59:55.161658018,Server hardware malfunction on SCSI Canada1024,Hardware,2 - High
Network,Closed,2023-06-22 02:33:39.410009617,2023-06-19 13:59:00,Fred Luddy,INC0000000198,employee,Canada,Luke Wilson,Don Goodliffe,2023-06-22 02:33:39.410009617,Slow network connection in office,Network,2 - High
Hardware,Closed,2023-07-01 10:42:22.374438866,2023-06-21 19:04:00,Beth Anglin,INC0000000199,employee,India,Beth Anglin,David Loo,2023-07-01 10:42:22.374438866,Issues detected with server123,Hardware,3 - Moderate
Hardware,Resolved,2023-07-06 13:13:24.843387226,2023-06-22 17:34:00,Beth Anglin,INC0000000200,employee,UK,Fred Luddy,Bud Richman,2023-07-06 13:13:24.843387226,Issue with the sound driver on workstation PC8,Hardware,2 - High
Hardware,Closed,2023-07-06 13:08:33.074641515,2023-06-23 12:47:00,Luke Wilson,INC0000000201,system,India,Beth Anglin,Bud Richman,2023-07-06 13:08:33.074641515,Problem with Cooling Fan,Hardware,2 - High
Hardware,Resolved,2023-06-29 22:17:23.746230748,2023-06-23 20:11:00,Howard Johnson,INC0000000202,system,Canada,Fred Luddy,ITIL User,2023-06-29 22:17:23.746230748,Hard drive failure on office desktop,Hardware,2 - High
Database,Resolved,2023-07-06 00:00:59.012006127,2023-06-25 04:50:00,Charlie Whitherspoon,INC0000000203,employee,UK,Charlie Whitherspoon,David Loo,2023-07-06 00:00:59.012006127,Unable to connect to SQL Database,Database,2 - High
Database,Closed,2023-07-01 09:46:55.866723604,2023-06-25 10:31:00,Howard Johnson,INC0000000204,admin,Australia,Luke Wilson,David Loo,2023-07-01 09:46:55.866723604,Database server error 550,Database,2 - High
Hardware,Resolved,2023-07-06 12:23:47.840976362,2023-06-25 22:45:00,Howard Johnson,INC0000000205,system,Australia,Howard Johnson,Don Goodliffe,2023-07-06 12:23:47.840976362,Printer348 is not responding,Hardware,2 - High
Hardware,Closed,2023-06-30 06:01:54.007909417,2023-06-26 06:56:00,Fred Luddy,INC0000000206,employee,Australia,Charlie Whitherspoon,David Loo,2023-06-30 06:01:54.007909417,Printer546 is not responding,Hardware,2 - High
Hardware,Closed,2023-07-09 14:14:29.904659016,2023-06-26 08:23:00,Charlie Whitherspoon,INC0000000207,admin,United States,Fred Luddy,ITIL User,2023-07-09 14:14:29.904659016,PC1023 is not starting,Hardware,1 - Critical
Hardware,Closed,2023-07-06 07:29:00.832219981,2023-06-26 17:38:00,Howard Johnson,INC0000000208,admin,Australia,Fred Luddy,Bud Richman,2023-07-06 07:29:00.832219981,Printer error at Printer848,Hardware,1 - Critical
Hardware,Resolved,2023-07-09 20:00:30.308403141,2023-06-27 10:20:00,Howard Johnson,INC0000000209,system,Australia,Luke Wilson,David Loo,2023-07-09 20:00:30.308403141,Printer546 in Sydney office is not working,Hardware,2 - High
Hardware,Resolved,2023-07-06 03:31:13.838619495,2023-06-27 21:41:00,Fred Luddy,INC0000000210,admin,UK,Howard Johnson,Don Goodliffe,2023-07-06 03:31:13.838619495,Issue with server SR654,Hardware,2 - High
Hardware,Resolved,2023-07-12 18:45:07.705046349,2023-06-28 11:02:00,Fred Luddy,INC0000000211,admin,Australia,Fred Luddy,David Loo,2023-07-12 18:45:07.705046349,Printer546 issue in Sydney office,Hardware,2 - High
Hardware,Closed,2023-07-06 00:45:36.251942561,2023-06-28 14:35:00,Beth Anglin,INC0000000212,system,India,Howard Johnson,David Loo,2023-07-06 00:45:36.251942561,Terminal343 is not working,Hardware,2 - High
Hardware,Closed,2023-06-30 23:29:55.851304419,2023-06-29 19:01:00,Charlie Whitherspoon,INC0000000213,system,Australia,Luke Wilson,David Loo,2023-06-30 23:29:55.851304419,Printer error at Printer679,Hardware,3 - Moderate
Network,Closed,2023-07-10 23:00:15.709745176,2023-07-02 07:35:00,Beth Anglin,INC0000000214,system,India,Luke Wilson,Bud Richman,2023-07-10 23:00:15.709745176,Unable to establish VPN connection,Network,2 - High
Hardware,Closed,2023-07-14 08:23:51.080019979,2023-07-03 06:45:00,Charlie Whitherspoon,INC0000000215,system,Australia,Charlie Whitherspoon,ITIL User,2023-07-14 08:23:51.080019979,Printer546 is not working!,Hardware,1 - Critical
Inquiry / Help,Closed,2023-07-15 22:29:05.785588895,2023-07-04 04:13:00,Luke Wilson,INC0000000216,system,UK,Charlie Whitherspoon,David Loo,2023-07-15 22:29:05.785588895,Inquiry regarding help with account access,Service Desk,3 - Moderate
Hardware,Resolved,2023-07-14 06:35:05.209399792,2023-07-04 13:46:00,Fred Luddy,INC0000000217,admin,Australia,Luke Wilson,ITIL User,2023-07-14 06:35:05.209399792,Printer fail - PrinterID::Printer546,Hardware,2 - High
Inquiry / Help,Resolved,2023-07-21 18:09:17.803746956,2023-07-07 04:36:00,Charlie Whitherspoon,INC0000000218,employee,India,Beth Anglin,Bud Richman,2023-07-21 18:09:17.803746956,Need assistance with software installation,Service Desk,3 - Moderate
Inquiry / Help,Resolved,2023-07-08 04:48:00.000000000,2023-07-07 04:48:00,Beth Anglin,INC0000000219,system,UK,Howard Johnson,David Loo,2023-07-08 04:48:00.000000000,Assistance needed with UK enquiry system,Service Desk,3 - Moderate
Network,Closed,2023-07-11 23:34:29.390060680,2023-07-07 05:58:00,Howard Johnson,INC0000000220,employee,UK,Howard Johnson,David Loo,2023-07-11 23:34:29.390060680,Internet connectivity issue in UK office,Network,2 - High
Hardware,Resolved,2023-07-13 16:19:33.649785697,2023-07-07 20:52:00,Charlie Whitherspoon,INC0000000221,employee,Canada,Beth Anglin,Bud Richman,2023-07-13 16:19:33.649785697,Server malfunction in Canada,Hardware,3 - Moderate
Hardware,Closed,2023-07-23 19:05:17.533035942,2023-07-08 00:31:00,Luke Wilson,INC0000000222,employee,Australia,Charlie Whitherspoon,ITIL User,2023-07-23 19:05:17.533035942,Printer malfunction detected on Printer546,Hardware,2 - High
Hardware,Resolved,2023-07-25 03:32:18.462401146,2023-07-09 03:39:00,Beth Anglin,INC0000000223,system,India,Howard Johnson,Bud Richman,2023-07-25 03:32:18.462401146,Computer not starting,Hardware,2 - High
Hardware,Closed,2023-07-26 17:51:52.767336231,2023-07-11 16:02:00,Luke Wilson,INC0000000224,admin,India,Beth Anglin,David Loo,2023-07-26 17:51:52.767336231,Laptop malfunction with ID233,Hardware,2 - High
Hardware,Resolved,2023-07-20 02:37:10.813279462,2023-07-11 18:42:00,Howard Johnson,INC0000000225,employee,UK,Howard Johnson,Bud Richman,2023-07-20 02:37:10.813279462,Phone681 is not responding,Hardware,2 - High
Hardware,Resolved,2023-07-27 12:30:15.368139102,2023-07-12 00:27:00,Charlie Whitherspoon,INC0000000226,admin,Australia,Howard Johnson,Bud Richman,2023-07-27 12:30:15.368139102,Printer422 is malfunctioning in Australia,Hardware,2 - High
Software,Closed,2023-07-19 14:54:49.403388921,2023-07-12 03:22:00,Luke Wilson,INC0000000227,employee,Australia,Beth Anglin,Don Goodliffe,2023-07-19 14:54:49.403388921,Error message on Software ABC,Software,3 - Moderate
Hardware,Resolved,2023-07-14 21:15:31.584390518,2023-07-12 05:50:00,Fred Luddy,INC0000000228,system,Australia,Fred Luddy,Don Goodliffe,2023-07-14 21:15:31.584390518,Printer546 is not working,Hardware,1 - Critical
Software,Resolved,2023-07-28 21:34:00.908307924,2023-07-14 21:27:00,Howard Johnson,INC0000000229,system,UK,Beth Anglin,ITIL User,2023-07-28 21:34:00.908307924,Slowness in running application XYZ,Software,3 - Moderate
Hardware,Resolved,2023-07-20 09:47:52.908236069,2023-07-15 12:17:00,Fred Luddy,INC0000000230,admin,Australia,Beth Anglin,ITIL User,2023-07-20 09:47:52.908236069,Issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-07-25 03:53:49.978687958,2023-07-15 14:09:00,Fred Luddy,INC0000000231,admin,Australia,Howard Johnson,Bud Richman,2023-07-25 03:53:49.978687958,Printer546 is not working properly.,Hardware,2 - High
Hardware,Resolved,2023-07-22 05:03:13.822074451,2023-07-16 10:58:00,Beth Anglin,INC0000000232,employee,Australia,Beth Anglin,Don Goodliffe,2023-07-22 05:03:13.822074451,Printer783 is not printing,Hardware,2 - High
Hardware,Closed,2023-07-26 01:50:52.068385147,2023-07-19 12:03:00,Luke Wilson,INC0000000233,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-07-26 01:50:52.068385147,Printer786 is not working,Hardware,1 - Critical
Inquiry / Help,Closed,2023-08-01 00:45:22.754376187,2023-07-20 12:12:00,Fred Luddy,INC0000000234,system,United States,Luke Wilson,Bud Richman,2023-08-01 00:45:22.754376187,Inquiry about missing functionalities,Service Desk,3 - Moderate
Hardware,Resolved,2023-07-23 16:38:46.547163481,2023-07-21 07:12:00,Howard Johnson,INC0000000235,admin,UK,Charlie Whitherspoon,Bud Richman,2023-07-23 16:38:46.547163481,Problem with office PC,Hardware,3 - Moderate
Hardware,Resolved,2023-07-25 23:13:55.734880101,2023-07-22 04:13:00,Charlie Whitherspoon,INC0000000236,employee,Australia,Beth Anglin,Don Goodliffe,2023-07-25 23:13:55.734880101,Printer546 - Not Printing is causing issues,Hardware,2 - High
Inquiry / Help,Resolved,2023-07-30 12:07:08.997531852,2023-07-22 16:29:00,Fred Luddy,INC0000000237,admin,United States,Charlie Whitherspoon,Bud Richman,2023-07-30 12:07:08.997531852,Need assistance with software installation,Service Desk,3 - Moderate
Inquiry / Help,Closed,2023-08-09 03:19:49.048508681,2023-07-22 22:39:00,Howard Johnson,INC0000000238,employee,United States,Beth Anglin,Bud Richman,2023-08-09 03:19:49.048508681,Need help with software installation,Service Desk,3 - Moderate
Hardware,Closed,2023-08-04 04:46:10.581661057,2023-07-22 23:48:00,Howard Johnson,INC0000000239,admin,Australia,Beth Anglin,Bud Richman,2023-08-04 04:46:10.581661057,Issue with Printer546 in Australia,Hardware,2 - High
Network,Closed,2023-07-31 00:33:13.437296119,2023-07-23 08:50:00,Beth Anglin,INC0000000240,admin,Australia,Howard Johnson,Don Goodliffe,2023-07-31 00:33:13.437296119,Network router behaving erratically,Network,3 - Moderate
Network,Resolved,2023-07-25 09:09:00.000000000,2023-07-24 09:09:00,Howard Johnson,INC0000000241,admin,India,Luke Wilson,Don Goodliffe,2023-07-25 09:09:00.000000000,Slow internet connectivity issues,Network,3 - Moderate
Network,Resolved,2023-07-31 04:33:45.303280610,2023-07-24 09:13:00,Beth Anglin,INC0000000242,admin,UK,Charlie Whitherspoon,Don Goodliffe,2023-07-31 04:33:45.303280610,Unable to connect to VPN,Network,2 - High
Hardware,Resolved,2023-08-11 14:17:08.329647264,2023-07-25 08:08:00,Beth Anglin,INC0000000243,system,Canada,Fred Luddy,David Loo,2023-08-11 14:17:08.329647264,Motherboard failure on company desktop,Hardware,2 - High
Software,Closed,2023-08-02 12:16:09.558065832,2023-07-25 20:00:00,Howard Johnson,INC0000000244,admin,Australia,Charlie Whitherspoon,ITIL User,2023-08-02 12:16:09.558065832,Error 404 on Software789,Software,2 - High
Inquiry / Help,Closed,2023-08-12 18:27:47.789421821,2023-07-26 06:53:00,Charlie Whitherspoon,INC0000000245,admin,Canada,Charlie Whitherspoon,Bud Richman,2023-08-12 18:27:47.789421821,Need assistance with software installation,Service Desk,3 - Moderate
Hardware,Closed,2023-08-02 04:32:04.560171158,2023-07-26 17:09:00,Beth Anglin,INC0000000246,system,Australia,Howard Johnson,David Loo,2023-08-02 04:32:04.560171158,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-07 06:13:36.125124469,2023-07-27 04:40:00,Howard Johnson,INC0000000247,system,Australia,Luke Wilson,Don Goodliffe,2023-08-07 06:13:36.125124469,Printer546 is not working,Hardware,2 - High
Hardware,Closed,2023-08-08 02:22:19.738512734,2023-07-27 08:18:00,Charlie Whitherspoon,INC0000000248,system,UK,Charlie Whitherspoon,Don Goodliffe,2023-08-08 02:22:19.738512734,UK laptop malfunctioning,Hardware,2 - High
Network,Closed,2023-08-08 20:25:25.735379947,2023-07-27 19:21:00,Fred Luddy,INC0000000249,system,United States,Beth Anglin,Bud Richman,2023-08-08 20:25:25.735379947,Network outage in United States office,Network,1 - Critical
Inquiry / Help,Closed,2023-08-04 22:43:36.252615961,2023-07-28 19:29:00,Charlie Whitherspoon,INC0000000250,admin,Canada,Luke Wilson,ITIL User,2023-08-04 22:43:36.252615961,Need assistance with VPN setup,Service Desk,3 - Moderate
Hardware,Closed,2023-08-07 18:20:23.668968040,2023-07-29 10:15:00,Luke Wilson,INC0000000251,employee,Australia,Luke Wilson,Don Goodliffe,2023-08-07 18:20:23.668968040,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-08-02 05:21:25.991706511,2023-07-29 11:39:00,Charlie Whitherspoon,INC0000000252,employee,Australia,Howard Johnson,ITIL User,2023-08-02 05:21:25.991706511,Printer error on Printer546,Hardware,2 - High
Software,Closed,2023-08-03 13:35:26.483807424,2023-07-30 09:49:00,Beth Anglin,INC0000000253,admin,Australia,Beth Anglin,David Loo,2023-08-03 13:35:26.483807424,MySQL database connection error on server AU120,Software,2 - High
Software,Closed,2023-08-11 16:02:37.684405305,2023-07-30 09:52:00,Fred Luddy,INC0000000254,employee,Australia,Charlie Whitherspoon,ITIL User,2023-08-11 16:02:37.684405305,Unable to update software on local machine,Software,2 - High
Hardware,Closed,2023-08-13 06:44:24.424288482,2023-07-30 17:08:00,Charlie Whitherspoon,INC0000000255,employee,UK,Beth Anglin,ITIL User,2023-08-13 06:44:24.424288482,Broken server needs replacement,Hardware,2 - High
Hardware,Closed,2023-08-02 05:44:00.000000000,2023-08-01 05:44:00,Fred Luddy,INC0000000256,employee,Australia,Beth Anglin,ITIL User,2023-08-02 05:44:00.000000000,Printer546 is not functioning correctly,Hardware,2 - High
Hardware,Resolved,2023-08-07 18:21:44.544015394,2023-08-01 11:34:00,Beth Anglin,INC0000000257,employee,Australia,Luke Wilson,David Loo,2023-08-07 18:21:44.544015394,Printer322 is malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-10 22:01:38.300764703,2023-08-01 13:22:00,Beth Anglin,INC0000000258,employee,Australia,Luke Wilson,David Loo,2023-08-10 22:01:38.300764703,Printer420 is not responding,Hardware,1 - Critical
Hardware,Resolved,2023-08-09 07:59:01.326042131,2023-08-02 07:41:00,Luke Wilson,INC0000000259,admin,Australia,Howard Johnson,Bud Richman,2023-08-09 07:59:01.326042131,Printer327 has stopped working in Australia,Hardware,1 - Critical
Hardware,Closed,2023-08-05 08:06:09.262346306,2023-08-02 14:46:00,Luke Wilson,INC0000000260,employee,India,Charlie Whitherspoon,Don Goodliffe,2023-08-05 08:06:09.262346306,Monitor display intermittent failure,Hardware,2 - High
Network,Closed,2023-08-04 08:39:00.000000000,2023-08-03 08:39:00,Fred Luddy,INC0000000261,employee,India,Howard Johnson,Don Goodliffe,2023-08-04 08:39:00.000000000,Unable to connect to server,Network,2 - High
Hardware,Resolved,2023-08-17 04:45:43.185739101,2023-08-03 16:41:00,Beth Anglin,INC0000000262,employee,Australia,Beth Anglin,Don Goodliffe,2023-08-17 04:45:43.185739101,Printer546 is not printing in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-04 18:56:00.000000000,2023-08-03 18:56:00,Fred Luddy,INC0000000263,employee,Australia,Luke Wilson,Don Goodliffe,2023-08-04 18:56:00.000000000,Printer789 is malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-14 09:36:00.295254938,2023-08-05 07:39:00,Howard Johnson,INC0000000264,admin,Australia,Charlie Whitherspoon,ITIL User,2023-08-14 09:36:00.295254938,Printer error at Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-07 09:44:00.000000000,2023-08-06 09:44:00,Beth Anglin,INC0000000265,employee,Australia,Howard Johnson,Bud Richman,2023-08-07 09:44:00.000000000,Printer546 in Australia location has a paper jam,Hardware,2 - High
Hardware,Closed,2023-08-15 14:03:57.099952165,2023-08-07 02:37:00,Howard Johnson,INC0000000266,employee,Australia,Charlie Whitherspoon,ITIL User,2023-08-15 14:03:57.099952165,Printer467 is out of service!,Hardware,2 - High
Hardware,Closed,2023-08-15 21:18:27.557222760,2023-08-08 09:29:00,Charlie Whitherspoon,INC0000000267,admin,Australia,Howard Johnson,Don Goodliffe,2023-08-15 21:18:27.557222760,Issue with Printer546 in Australia,Hardware,3 - Moderate
Hardware,Closed,2023-08-28 16:17:39.682367202,2023-08-09 04:10:00,Charlie Whitherspoon,INC0000000268,admin,Australia,Howard Johnson,Don Goodliffe,2023-08-28 16:17:39.682367202,Printer678 issue in Australia,Hardware,2 - High
Network,Closed,2023-08-10 06:30:11.927271898,2023-08-09 04:13:00,Charlie Whitherspoon,INC0000000269,admin,United States,Howard Johnson,ITIL User,2023-08-10 06:30:11.927271898,Unable to connect to VPN,Network,2 - High
Hardware,Closed,2023-08-19 00:17:36.874122878,2023-08-09 17:08:00,Luke Wilson,INC0000000270,system,Australia,Fred Luddy,Bud Richman,2023-08-19 00:17:36.874122878,Printer789 is not responding,Hardware,1 - Critical
Inquiry / Help,Closed,2023-08-20 02:50:00.481014067,2023-08-10 08:09:00,Fred Luddy,INC0000000271,employee,UK,Fred Luddy,ITIL User,2023-08-20 02:50:00.481014067,Need assistance with IT inquiry,Service Desk,3 - Moderate
Hardware,Closed,2023-08-24 03:39:08.172397201,2023-08-11 04:15:00,Luke Wilson,INC0000000272,employee,Australia,Fred Luddy,ITIL User,2023-08-24 03:39:08.172397201,Printer546 is not printing in Australia,Hardware,1 - Critical
Software,Closed,2023-08-13 06:41:18.526534971,2023-08-11 09:04:00,Charlie Whitherspoon,INC0000000273,admin,UK,Beth Anglin,David Loo,2023-08-13 06:41:18.526534971,Software Issue: Error while loading application on VM,Software,3 - Moderate
Hardware,Closed,2023-08-18 23:36:22.191419882,2023-08-12 03:28:00,Luke Wilson,INC0000000274,system,Australia,Charlie Whitherspoon,David Loo,2023-08-18 23:36:22.191419882,Printer546 is not working,Hardware,3 - Moderate
Hardware,Resolved,2023-08-13 15:36:00.000000000,2023-08-12 15:36:00,Howard Johnson,INC0000000275,admin,Australia,Fred Luddy,Bud Richman,2023-08-13 15:36:00.000000000,Printer546 is not functioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-19 05:22:39.220366354,2023-08-13 08:04:00,Luke Wilson,INC0000000276,system,Australia,Beth Anglin,Don Goodliffe,2023-08-19 05:22:39.220366354,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-08-17 17:26:24.730681330,2023-08-14 09:58:00,Howard Johnson,INC0000000277,system,Australia,Beth Anglin,ITIL User,2023-08-17 17:26:24.730681330,Printer546 Error in Australia,Hardware,3 - Moderate
Hardware,Resolved,2023-08-21 08:48:34.847604103,2023-08-15 20:03:00,Beth Anglin,INC0000000278,employee,Australia,Fred Luddy,ITIL User,2023-08-21 08:48:34.847604103,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Closed,2023-08-22 04:24:28.410211673,2023-08-16 19:14:00,Fred Luddy,INC0000000279,system,Australia,Beth Anglin,Don Goodliffe,2023-08-22 04:24:28.410211673,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-25 09:49:36.214757254,2023-08-17 11:38:00,Luke Wilson,INC0000000280,admin,Australia,Charlie Whitherspoon,David Loo,2023-08-25 09:49:36.214757254,Printer issue with Printer546,Hardware,1 - Critical
Hardware,Closed,2023-08-19 10:57:00.000000000,2023-08-18 10:57:00,Fred Luddy,INC0000000281,admin,Australia,Charlie Whitherspoon,ITIL User,2023-08-19 10:57:00.000000000,Issue with Printer546,Hardware,1 - Critical
Database,Closed,2023-08-23 19:40:27.266944172,2023-08-19 12:57:00,Howard Johnson,INC0000000282,system,UK,Howard Johnson,Bud Richman,2023-08-23 19:40:27.266944172,Connection issue with UK_DB47 Database,Database,2 - High
Hardware,Closed,2023-08-24 00:59:37.177124394,2023-08-20 08:09:00,Charlie Whitherspoon,INC0000000283,employee,Australia,Howard Johnson,David Loo,2023-08-24 00:59:37.177124394,Printer678 malfunctioning in Australia,Hardware,2 - High
Hardware,Resolved,2023-08-26 09:29:01.912064757,2023-08-20 08:38:00,Fred Luddy,INC0000000284,employee,Australia,Beth Anglin,ITIL User,2023-08-26 09:29:01.912064757,Issue with Printer546 in Australia,Hardware,2 - High
Hardware,Closed,2023-08-24 03:28:09.603360173,2023-08-20 18:16:00,Luke Wilson,INC0000000285,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-08-24 03:28:09.603360173,Printer546 is failing,Hardware,1 - Critical
Inquiry / Help,Closed,2023-08-26 15:36:56.981753690,2023-08-21 07:17:00,Howard Johnson,INC0000000286,admin,India,Fred Luddy,Bud Richman,2023-08-26 15:36:56.981753690,Need help with software installation,Service Desk,3 - Moderate
Hardware,Closed,2023-09-05 02:07:43.113682721,2023-08-21 07:38:00,Howard Johnson,INC0000000287,admin,United States,Howard Johnson,David Loo,2023-09-05 02:07:43.113682721,Hardware issue with the CPU overheating,Hardware,1 - Critical
Database,Resolved,2023-08-22 19:11:00.000000000,2023-08-21 19:11:00,Charlie Whitherspoon,INC0000000288,employee,UK,Beth Anglin,David Loo,2023-08-22 19:11:00.000000000,Error detected in Database system,Database,1 - Critical
Network,Closed,2023-08-26 16:09:36.942939516,2023-08-22 03:19:00,Fred Luddy,INC0000000289,admin,Australia,Beth Anglin,Bud Richman,2023-08-26 16:09:36.942939516,"Network connection issue, Australia",Network,2 - High
Hardware,Closed,2023-08-25 07:22:00.000000000,2023-08-24 07:22:00,Luke Wilson,INC0000000290,admin,Australia,Charlie Whitherspoon,David Loo,2023-08-25 07:22:00.000000000,Printer546 is offline,Hardware,2 - High
Hardware,Closed,2023-09-03 18:58:33.803118210,2023-08-25 12:10:00,Fred Luddy,INC0000000291,admin,Australia,Howard Johnson,David Loo,2023-09-03 18:58:33.803118210,Printer489 has a paper jam,Hardware,2 - High
Network,Closed,2023-08-30 14:14:08.283969923,2023-08-25 22:41:00,Charlie Whitherspoon,INC0000000292,employee,UK,Luke Wilson,Bud Richman,2023-08-30 14:14:08.283969923,Losing connectivity frequently,Network,2 - High
Database,Resolved,2023-08-27 03:03:00.000000000,2023-08-26 03:03:00,Beth Anglin,INC0000000293,admin,UK,Luke Wilson,ITIL User,2023-08-27 03:03:00.000000000,Issue with SQL Server783,Database,2 - High
Database,Closed,2023-08-30 13:49:54.648995923,2023-08-27 21:14:00,Fred Luddy,INC0000000294,system,Canada,Fred Luddy,Don Goodliffe,2023-08-30 13:49:54.648995923,Unable to connect to Database DB4434,Database,2 - High
Database,Closed,2023-09-01 14:19:29.165134519,2023-08-28 16:06:00,Fred Luddy,INC0000000295,employee,Australia,Luke Wilson,ITIL User,2023-09-01 14:19:29.165134519,Database error on SQL server,Database,2 - High
Hardware,Closed,2023-08-31 15:44:00.000000000,2023-08-30 15:44:00,Fred Luddy,INC0000000296,system,Australia,Howard Johnson,ITIL User,2023-08-31 15:44:00.000000000,Printer546 is not working,Hardware,1 - Critical
Hardware,Closed,2023-09-07 23:02:26.238518168,2023-08-31 14:06:00,Luke Wilson,INC0000000297,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-09-07 23:02:26.238518168,Printer392 is constantly jamming,Hardware,2 - High
Hardware,Resolved,2023-09-07 09:17:08.466232846,2023-09-02 01:15:00,Beth Anglin,INC0000000298,employee,Australia,Fred Luddy,ITIL User,2023-09-07 09:17:08.466232846,Printer786 malfunctioning,Hardware,1 - Critical
Hardware,Closed,2023-09-03 02:19:00.000000000,2023-09-02 02:19:00,Howard Johnson,INC0000000299,employee,India,Luke Wilson,David Loo,2023-09-03 02:19:00.000000000,Issue with motherboard in workstation DSK789,Hardware,2 - High
Software,Resolved,2023-09-11 18:47:05.423433239,2023-09-02 03:20:00,Luke Wilson,INC0000000300,system,UK,Fred Luddy,Bud Richman,2023-09-11 18:47:05.423433239,Error with billing software,Software,2 - High
Hardware,Closed,2023-09-14 16:03:56.241021820,2023-09-03 07:56:00,Charlie Whitherspoon,INC0000000301,system,Australia,Howard Johnson,ITIL User,2023-09-14 16:03:56.241021820,Printer567 is not responding,Hardware,2 - High
Hardware,Closed,2023-09-13 05:14:51.293532720,2023-09-03 12:21:00,Charlie Whitherspoon,INC0000000302,employee,Australia,Fred Luddy,Bud Richman,2023-09-13 05:14:51.293532720,Printer546 - printing issue in Australia,Hardware,2 - High
Hardware,Closed,2023-09-13 13:44:32.848563603,2023-09-03 15:48:00,Fred Luddy,INC0000000303,system,India,Howard Johnson,David Loo,2023-09-13 13:44:32.848563603,Bad sector on Hard Disk in desktop model ID E0395,Hardware,3 - Moderate
Hardware,Resolved,2023-09-16 03:46:06.609216047,2023-09-04 16:00:00,Fred Luddy,INC0000000304,admin,Australia,Luke Wilson,Bud Richman,2023-09-16 03:46:06.609216047,Printer failure on Printer546,Hardware,1 - Critical
Hardware,Closed,2023-09-15 01:07:41.823641770,2023-09-04 18:36:00,Luke Wilson,INC0000000305,system,UK,Charlie Whitherspoon,ITIL User,2023-09-15 01:07:41.823641770,Issue with desktop workstation 3F45,Hardware,2 - High
Hardware,Closed,2023-09-13 23:47:44.874072603,2023-09-06 12:24:00,Luke Wilson,INC0000000306,admin,United States,Charlie Whitherspoon,Don Goodliffe,2023-09-13 23:47:44.874072603,Server123 has crashed,Hardware,1 - Critical
Network,Resolved,2023-09-13 04:40:34.280556892,2023-09-07 03:40:00,Howard Johnson,INC0000000307,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-09-13 04:40:34.280556892,Network outage in Australia,Network,1 - Critical
Database,Resolved,2023-09-20 04:57:50.969058643,2023-09-07 17:44:00,Luke Wilson,INC0000000308,employee,United States,Charlie Whitherspoon,ITIL User,2023-09-20 04:57:50.969058643,Unable to access client database on Oracle,Database,2 - High
Hardware,Resolved,2023-09-13 00:09:56.020598186,2023-09-08 07:01:00,Luke Wilson,INC0000000309,system,Australia,Howard Johnson,Bud Richman,2023-09-13 00:09:56.020598186,Printer546 in Australia is not working,Hardware,2 - High
Hardware,Resolved,2023-09-13 01:47:32.680016461,2023-09-08 17:14:00,Howard Johnson,INC0000000310,admin,Canada,Beth Anglin,Bud Richman,2023-09-13 01:47:32.680016461,Workstation CPU Overheating,Hardware,2 - High
Hardware,Resolved,2023-09-17 17:36:33.312203552,2023-09-11 18:57:00,Beth Anglin,INC0000000311,admin,Australia,Beth Anglin,Don Goodliffe,2023-09-17 17:36:33.312203552,Issue with Printer546 in Australia,Hardware,2 - High
Database,Closed,2023-09-22 23:55:17.560026848,2023-09-12 15:43:00,Luke Wilson,INC0000000312,system,United States,Howard Johnson,Don Goodliffe,2023-09-22 23:55:17.560026848,Database Error ID382 - System Slowdown,Database,2 - High
Database,Closed,2023-09-18 08:09:07.717459166,2023-09-13 03:14:00,Howard Johnson,INC0000000313,system,UK,Charlie Whitherspoon,ITIL User,2023-09-18 08:09:07.717459166,Error loading Database267 in the UK office,Database,2 - High
Hardware,Resolved,2023-09-18 19:43:08.637023310,2023-09-13 23:38:00,Luke Wilson,INC0000000314,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-09-18 19:43:08.637023310,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-09-28 01:25:23.074702845,2023-09-14 10:29:00,Charlie Whitherspoon,INC0000000315,admin,Canada,Luke Wilson,Bud Richman,2023-09-28 01:25:23.074702845,Server Crash on machine233,Hardware,1 - Critical
Database,Closed,2023-09-16 11:23:21.172473709,2023-09-14 10:58:00,Fred Luddy,INC0000000316,admin,Australia,Howard Johnson,Bud Richman,2023-09-16 11:23:21.172473709,Error in Database connectivity,Database,2 - High
Hardware,Closed,2023-09-21 01:28:06.686513687,2023-09-14 13:00:00,Luke Wilson,INC0000000317,admin,Australia,Charlie Whitherspoon,ITIL User,2023-09-21 01:28:06.686513687,Printer546 issue in Australia,Hardware,2 - High
Inquiry / Help,Closed,2023-09-15 15:54:00.000000000,2023-09-14 15:54:00,Beth Anglin,INC0000000318,employee,Australia,Luke Wilson,David Loo,2023-09-15 15:54:00.000000000,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2023-09-23 18:17:16.716938240,2023-09-15 05:28:00,Charlie Whitherspoon,INC0000000319,system,Australia,Charlie Whitherspoon,Don Goodliffe,2023-09-23 18:17:16.716938240,Printer546 in Australia experiencing issues,Hardware,1 - Critical
Software,Closed,2023-09-20 20:58:46.751153395,2023-09-16 09:18:00,Fred Luddy,INC0000000320,system,Canada,Fred Luddy,David Loo,2023-09-20 20:58:46.751153395,Performance issues with Software123,Software,3 - Moderate
Hardware,Closed,2023-09-22 13:11:16.460337579,2023-09-16 09:20:00,Fred Luddy,INC0000000321,admin,Australia,Howard Johnson,ITIL User,2023-09-22 13:11:16.460337579,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-09-30 16:57:13.076218110,2023-09-18 03:29:00,Charlie Whitherspoon,INC0000000322,employee,United States,Beth Anglin,Don Goodliffe,2023-09-30 16:57:13.076218110,Server failure for US node,Hardware,1 - Critical
Network,Closed,2023-09-22 15:44:42.056556368,2023-09-19 03:45:00,Beth Anglin,INC0000000323,employee,United States,Luke Wilson,Bud Richman,2023-09-22 15:44:42.056556368,Internet connection problem in the United States,Network,2 - High
Hardware,Closed,2023-10-05 10:37:47.028545047,2023-09-19 08:44:00,Fred Luddy,INC0000000324,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-05 10:37:47.028545047,Printer546 is having issues,Hardware,2 - High
Hardware,Resolved,2023-10-03 08:14:22.675801438,2023-09-20 06:22:00,Luke Wilson,INC0000000325,system,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-03 08:14:22.675801438,The Printer546 in Australia is not working properly,Hardware,2 - High
Hardware,Closed,2023-09-22 07:03:43.180128742,2023-09-20 20:36:00,Luke Wilson,INC0000000326,system,United States,Charlie Whitherspoon,David Loo,2023-09-22 07:03:43.180128742,Server832 failure at the data center,Hardware,1 - Critical
Hardware,Resolved,2023-10-05 14:06:46.265722782,2023-09-21 05:32:00,Beth Anglin,INC0000000327,admin,United States,Charlie Whitherspoon,Don Goodliffe,2023-10-05 14:06:46.265722782,Monitor345 not functioning,Hardware,2 - High
Hardware,Resolved,2023-09-28 10:20:40.858388369,2023-09-21 14:49:00,Howard Johnson,INC0000000328,employee,UK,Luke Wilson,Don Goodliffe,2023-09-28 10:20:40.858388369,Issue with loading up laptop model L-914,Hardware,2 - High
Network,Closed,2023-09-22 21:14:00.000000000,2023-09-21 21:14:00,Beth Anglin,INC0000000329,system,India,Howard Johnson,Don Goodliffe,2023-09-22 21:14:00.000000000,Network connectivity issue,Network,3 - Moderate
Hardware,Closed,2023-10-06 07:39:16.761597562,2023-09-21 23:53:00,Fred Luddy,INC0000000330,system,UK,Charlie Whitherspoon,David Loo,2023-10-06 07:39:16.761597562,Failed Hard Disk Drive on WorkstationUK786,Hardware,2 - High
Hardware,Closed,2023-10-05 14:59:20.783399866,2023-09-24 10:56:00,Fred Luddy,INC0000000331,system,Canada,Charlie Whitherspoon,David Loo,2023-10-05 14:59:20.783399866,Desktop PC not starting up,Hardware,2 - High
Database,Closed,2023-10-03 08:53:36.796709606,2023-09-24 13:55:00,Howard Johnson,INC0000000332,employee,UK,Fred Luddy,David Loo,2023-10-03 08:53:36.796709606,Error detected in Database6543,Database,2 - High
Hardware,Closed,2023-09-26 02:31:00.000000000,2023-09-25 02:31:00,Beth Anglin,INC0000000333,admin,Australia,Beth Anglin,David Loo,2023-09-26 02:31:00.000000000,Printer768 in Australia is malfunctioning,Hardware,2 - High
Hardware,Resolved,2023-10-02 19:11:48.163774968,2023-09-25 19:21:00,Luke Wilson,INC0000000334,employee,Australia,Charlie Whitherspoon,David Loo,2023-10-02 19:11:48.163774968,Printer988 is not working properly,Hardware,1 - Critical
Hardware,Resolved,2023-09-26 20:40:00.000000000,2023-09-25 20:40:00,Howard Johnson,INC0000000335,employee,Australia,Luke Wilson,ITIL User,2023-09-26 20:40:00.000000000,Printer001 is not working,Hardware,2 - High
Hardware,Closed,2023-09-28 19:04:36.066288946,2023-09-25 20:56:00,Luke Wilson,INC0000000336,admin,Australia,Howard Johnson,Don Goodliffe,2023-09-28 19:04:36.066288946,Printer546 is not printing in Australia,Hardware,1 - Critical
Database,Resolved,2023-10-01 22:54:51.030860190,2023-09-26 00:01:00,Luke Wilson,INC0000000337,admin,India,Howard Johnson,David Loo,2023-10-01 22:54:51.030860190,Database Server Instance Performance Issue,Database,2 - High
Hardware,Closed,2023-09-27 06:11:00.000000000,2023-09-26 06:11:00,Charlie Whitherspoon,INC0000000338,system,United States,Charlie Whitherspoon,David Loo,2023-09-27 06:11:00.000000000,Desktop PC524 sudden shutdown,Hardware,2 - High
Hardware,Closed,2023-10-02 04:18:49.766694358,2023-09-27 00:04:00,Charlie Whitherspoon,INC0000000339,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-02 04:18:49.766694358,Printer855 is not functioning properly,Hardware,2 - High
Inquiry / Help,Resolved,2023-10-10 20:23:44.798714886,2023-09-27 23:08:00,Howard Johnson,INC0000000340,system,India,Charlie Whitherspoon,Don Goodliffe,2023-10-10 20:23:44.798714886,Inquiry about software installation,Service Desk,2 - High
Network,Closed,2023-10-02 20:53:30.682718416,2023-09-28 01:57:00,Charlie Whitherspoon,INC0000000341,admin,India,Luke Wilson,Don Goodliffe,2023-10-02 20:53:30.682718416,Network connectivity issue in India,Network,2 - High
Hardware,Resolved,2023-10-12 20:28:38.706928972,2023-09-28 13:16:00,Beth Anglin,INC0000000342,system,UK,Luke Wilson,David Loo,2023-10-12 20:28:38.706928972,Hard drive failure on Desktop577,Hardware,2 - High
Hardware,Resolved,2023-09-30 03:37:15.453671612,2023-09-29 02:59:00,Fred Luddy,INC0000000343,admin,Australia,Luke Wilson,Don Goodliffe,2023-09-30 03:37:15.453671612,Printer issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-10-08 04:30:10.854895991,2023-09-30 07:14:00,Howard Johnson,INC0000000344,employee,Australia,Beth Anglin,ITIL User,2023-10-08 04:30:10.854895991,Printer546 is not working properly,Hardware,1 - Critical
Hardware,Closed,2023-10-01 17:15:12.850603255,2023-09-30 14:37:00,Luke Wilson,INC0000000345,admin,Australia,Fred Luddy,David Loo,2023-10-01 17:15:12.850603255,Printer546 is malfunctioning in Australia,Hardware,2 - High
Inquiry / Help,Closed,2023-10-10 07:28:02.225169681,2023-10-01 18:20:00,Luke Wilson,INC0000000346,system,India,Beth Anglin,ITIL User,2023-10-10 07:28:02.225169681,Inquiry on Software Installation Guide,Service Desk,3 - Moderate
Hardware,Resolved,2023-10-11 11:31:18.203048562,2023-10-01 20:05:00,Luke Wilson,INC0000000347,admin,Australia,Charlie Whitherspoon,ITIL User,2023-10-11 11:31:18.203048562,Printer324 in Australia is not functioning properly,Hardware,3 - Moderate
Hardware,Resolved,2023-10-03 01:05:00.000000000,2023-10-02 01:05:00,Howard Johnson,INC0000000348,admin,Australia,Beth Anglin,David Loo,2023-10-03 01:05:00.000000000,Issue with Printer874 in Australia,Hardware,2 - High
Hardware,Closed,2023-10-16 11:37:53.443608066,2023-10-02 20:23:00,Luke Wilson,INC0000000349,employee,United States,Luke Wilson,Don Goodliffe,2023-10-16 11:37:53.443608066,Hard drive failure on workstation,Hardware,2 - High
Hardware,Closed,2023-10-08 05:16:54.012585598,2023-10-03 07:12:00,Fred Luddy,INC0000000350,employee,Australia,Howard Johnson,Bud Richman,2023-10-08 05:16:54.012585598,Printer546 has a paper jam,Hardware,3 - Moderate
Hardware,Closed,2023-10-07 15:02:09.446606967,2023-10-03 08:47:00,Beth Anglin,INC0000000351,admin,Australia,Fred Luddy,Bud Richman,2023-10-07 15:02:09.446606967,Printer error with Printer7 (Australia),Hardware,2 - High
Hardware,Resolved,2023-10-10 07:54:06.270667738,2023-10-03 11:29:00,Beth Anglin,INC0000000352,admin,Australia,Charlie Whitherspoon,David Loo,2023-10-10 07:54:06.270667738,Printer436 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-10-07 04:57:07.243553547,2023-10-03 14:29:00,Howard Johnson,INC0000000353,system,Australia,Howard Johnson,David Loo,2023-10-07 04:57:07.243553547,Printer899 is not functioning properly,Hardware,1 - Critical
Hardware,Resolved,2023-10-11 14:36:28.517445744,2023-10-04 21:50:00,Howard Johnson,INC0000000354,admin,Australia,Fred Luddy,ITIL User,2023-10-11 14:36:28.517445744,Printer damage issue with Printer7,Hardware,2 - High
Database,Closed,2023-10-08 21:29:55.684306333,2023-10-05 06:17:00,Beth Anglin,INC0000000355,employee,UK,Luke Wilson,ITIL User,2023-10-08 21:29:55.684306333,Unable to establish connection to Database354,Database,2 - High
Database,Resolved,2023-10-11 12:19:52.993926660,2023-10-05 12:36:00,Luke Wilson,INC0000000356,employee,India,Charlie Whitherspoon,Bud Richman,2023-10-11 12:19:52.993926660,Unable to connect to Database Server DB204,Database,1 - Critical
Hardware,Closed,2023-10-09 10:00:05.170032833,2023-10-06 14:02:00,Beth Anglin,INC0000000357,admin,UK,Fred Luddy,David Loo,2023-10-09 10:00:05.170032833,Mouse malfunction in UK,Hardware,3 - Moderate
Software,Resolved,2023-10-10 08:31:35.983826188,2023-10-07 19:05:00,Luke Wilson,INC0000000358,employee,UK,Howard Johnson,Bud Richman,2023-10-10 08:31:35.983826188,Software crash on workstation UK567,Software,2 - High
Software,Resolved,2023-10-09 09:10:00.000000000,2023-10-08 09:10:00,Fred Luddy,INC0000000359,employee,Canada,Charlie Whitherspoon,ITIL User,2023-10-09 09:10:00.000000000,Cannot install the latest software update,Software,3 - Moderate
Software,Resolved,2023-10-18 20:50:35.137819655,2023-10-08 10:24:00,Beth Anglin,INC0000000360,admin,Canada,Fred Luddy,Bud Richman,2023-10-18 20:50:35.137819655,Unable to update the database in Accounting Software,Software,3 - Moderate
Software,Resolved,2023-10-24 10:20:11.744461099,2023-10-09 03:23:00,Beth Anglin,INC0000000361,system,Australia,Howard Johnson,Don Goodliffe,2023-10-24 10:20:11.744461099,An issue with Software56 in Australia,Software,3 - Moderate
Software,Resolved,2023-10-16 08:15:55.096916626,2023-10-09 19:05:00,Charlie Whitherspoon,INC0000000362,employee,India,Fred Luddy,David Loo,2023-10-16 08:15:55.096916626,Software update failed on station456,Software,2 - High
Hardware,Closed,2023-10-18 13:41:25.546404143,2023-10-10 09:43:00,Luke Wilson,INC0000000363,system,India,Fred Luddy,Bud Richman,2023-10-18 13:41:25.546404143,Monitor123 is not displaying correctly,Hardware,2 - High
Hardware,Closed,2023-10-14 07:51:41.450443462,2023-10-11 11:15:00,Beth Anglin,INC0000000364,admin,UK,Beth Anglin,Bud Richman,2023-10-14 07:51:41.450443462,Keyboard malfunction for desktop system D255X,Hardware,2 - High
Hardware,Closed,2023-10-16 08:25:44.792483730,2023-10-11 14:14:00,Luke Wilson,INC0000000365,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-10-16 08:25:44.792483730,The printer Printer546 in Australia has a paper jam,Hardware,2 - High
Inquiry / Help,Resolved,2023-10-12 19:50:00.000000000,2023-10-11 19:50:00,Charlie Whitherspoon,INC0000000366,admin,Canada,Luke Wilson,Don Goodliffe,2023-10-12 19:50:00.000000000,Unresolved inquiry regarding software assistance,Service Desk,3 - Moderate
Hardware,Resolved,2023-10-14 14:32:43.560111853,2023-10-12 01:24:00,Charlie Whitherspoon,INC0000000367,admin,United States,Luke Wilson,Don Goodliffe,2023-10-14 14:32:43.560111853,Mouse not functioning,Hardware,2 - High
Software,Closed,2023-10-14 10:07:06.909703281,2023-10-12 03:06:00,Charlie Whitherspoon,INC0000000368,system,UK,Fred Luddy,David Loo,2023-10-14 10:07:06.909703281,Software update failed on workstation,Software,2 - High
Hardware,Closed,2023-10-16 04:30:10.679168966,2023-10-12 20:39:00,Charlie Whitherspoon,INC0000000369,admin,India,Luke Wilson,Bud Richman,2023-10-16 04:30:10.679168966,Critical server issue with hardware,Hardware,1 - Critical
Hardware,Closed,2023-10-27 12:35:42.247430186,2023-10-13 09:01:00,Luke Wilson,INC0000000370,system,Australia,Luke Wilson,ITIL User,2023-10-27 12:35:42.247430186,Printer error on Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-10-18 21:50:20.165772966,2023-10-14 19:37:00,Fred Luddy,INC0000000371,admin,Australia,Fred Luddy,Bud Richman,2023-10-18 21:50:20.165772966,Printer error on Printer546,Hardware,2 - High
Software,Resolved,2023-10-28 17:01:26.639036991,2023-10-15 00:02:00,Charlie Whitherspoon,INC0000000372,admin,Canada,Howard Johnson,Bud Richman,2023-10-28 17:01:26.639036991,Application XYZ failed to update,Software,2 - High
Hardware,Resolved,2023-10-21 05:30:42.585855096,2023-10-15 00:53:00,Howard Johnson,INC0000000373,admin,Australia,Beth Anglin,Bud Richman,2023-10-21 05:30:42.585855096,Printer549 is not working in Australia,Hardware,2 - High
Hardware,Closed,2023-10-20 04:35:01.141400836,2023-10-15 17:23:00,Luke Wilson,INC0000000374,employee,United States,Howard Johnson,Bud Richman,2023-10-20 04:35:01.141400836,US Server failure,Hardware,1 - Critical
Hardware,Closed,2023-10-19 02:19:42.091067289,2023-10-16 14:21:00,Charlie Whitherspoon,INC0000000375,admin,Australia,Beth Anglin,ITIL User,2023-10-19 02:19:42.091067289,Printer795 malfunctioning in Sydney office,Hardware,2 - High
Hardware,Resolved,2023-10-21 17:05:49.162145411,2023-10-16 16:55:00,Beth Anglin,INC0000000376,admin,Australia,Beth Anglin,Bud Richman,2023-10-21 17:05:49.162145411,Printer546 is not responding,Hardware,2 - High
Hardware,Resolved,2023-10-18 00:52:00.000000000,2023-10-17 00:52:00,Charlie Whitherspoon,INC0000000377,employee,Australia,Beth Anglin,ITIL User,2023-10-18 00:52:00.000000000,Printer failure - Printer546,Hardware,2 - High
Inquiry / Help,Resolved,2023-10-25 19:50:20.337280678,2023-10-20 02:34:00,Luke Wilson,INC0000000378,admin,India,Luke Wilson,Don Goodliffe,2023-10-25 19:50:20.337280678,Unable to access application from my end,Service Desk,2 - High
Software,Closed,2023-10-29 06:16:49.729720000,2023-10-21 03:48:00,Beth Anglin,INC0000000379,admin,India,Luke Wilson,David Loo,2023-10-29 06:16:49.729720000,Adobe Photoshop application is not responding,Software,2 - High
Network,Closed,2023-10-30 03:46:43.553522312,2023-10-22 17:17:00,Charlie Whitherspoon,INC0000000380,system,Canada,Beth Anglin,ITIL User,2023-10-30 03:46:43.553522312,Unable to connect to network,Network,2 - High
Database,Closed,2023-10-27 01:49:16.402277796,2023-10-23 01:08:00,Fred Luddy,INC0000000381,system,UK,Charlie Whitherspoon,Bud Richman,2023-10-27 01:49:16.402277796,Unable to connect to Database from UK location,Database,1 - Critical
Software,Closed,2023-10-30 13:55:51.015143360,2023-10-23 14:06:00,Beth Anglin,INC0000000382,admin,India,Luke Wilson,Don Goodliffe,2023-10-30 13:55:51.015143360,Error while installing new software,Software,3 - Moderate
Database,Resolved,2023-10-31 00:43:50.133149704,2023-10-24 02:28:00,Beth Anglin,INC0000000383,employee,United States,Beth Anglin,David Loo,2023-10-31 00:43:50.133149704,Error in SQL server update,Database,2 - High
Hardware,Closed,2023-11-06 00:05:08.518186417,2023-10-24 20:18:00,Beth Anglin,INC0000000384,employee,Australia,Howard Johnson,ITIL User,2023-11-06 00:05:08.518186417,Printer 546 is not functioning properly in Australia,Hardware,1 - Critical
Network,Closed,2023-11-02 19:10:09.135343415,2023-10-25 03:39:00,Luke Wilson,INC0000000385,admin,UK,Howard Johnson,ITIL User,2023-11-02 19:10:09.135343415,Cannot connect to UK server,Network,2 - High
Hardware,Closed,2023-10-31 10:15:16.995034613,2023-10-25 05:06:00,Charlie Whitherspoon,INC0000000386,admin,Australia,Beth Anglin,Don Goodliffe,2023-10-31 10:15:16.995034613,Printer473 is not responding,Hardware,1 - Critical
Hardware,Closed,2023-11-09 09:27:41.299495824,2023-10-26 10:39:00,Howard Johnson,INC0000000387,admin,Australia,Howard Johnson,David Loo,2023-11-09 09:27:41.299495824,Printer546 is not working,Hardware,2 - High
Hardware,Resolved,2023-11-02 21:31:23.289304071,2023-10-26 19:39:00,Beth Anglin,INC0000000388,admin,Australia,Howard Johnson,ITIL User,2023-11-02 21:31:23.289304071,Printer356 in Australia is not responding,Hardware,1 - Critical
Hardware,Closed,2023-11-09 01:36:23.094504250,2023-10-26 20:51:00,Beth Anglin,INC0000000389,admin,Australia,Fred Luddy,Bud Richman,2023-11-09 01:36:23.094504250,Printer546 has a paper jam,Hardware,2 - High
Hardware,Resolved,2023-11-04 10:27:01.152081419,2023-10-27 23:13:00,Charlie Whitherspoon,INC0000000390,employee,Australia,Beth Anglin,David Loo,2023-11-04 10:27:01.152081419,Printer546 is not working properly,Hardware,2 - High
Network,Resolved,2023-11-07 22:41:41.858766805,2023-10-28 04:24:00,Fred Luddy,INC0000000391,system,United States,Howard Johnson,David Loo,2023-11-07 22:41:41.858766805,Network outage in server room,Network,2 - High
Hardware,Resolved,2023-11-04 00:17:56.334785377,2023-10-29 03:27:00,Howard Johnson,INC0000000392,employee,Australia,Howard Johnson,David Loo,2023-11-04 00:17:56.334785377,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Closed,2023-11-14 14:50:37.041296707,2023-10-29 03:41:00,Howard Johnson,INC0000000393,employee,Canada,Howard Johnson,Bud Richman,2023-11-14 14:50:37.041296707,PC453 failure,Hardware,2 - High
Inquiry / Help,Resolved,2023-11-11 05:32:19.072152631,2023-10-29 14:02:00,Beth Anglin,INC0000000394,employee,Australia,Luke Wilson,ITIL User,2023-11-11 05:32:19.072152631,Printer546 is not working properly in Australia,Hardware,1 - Critical
Inquiry / Help,Resolved,2023-11-01 13:29:20.811811166,2023-10-29 17:52:00,Beth Anglin,INC0000000395,employee,UK,Beth Anglin,David Loo,2023-11-01 13:29:20.811811166,Need help with navigating the software,Service Desk,3 - Moderate
Hardware,Resolved,2023-10-30 18:57:00.000000000,2023-10-29 18:57:00,Howard Johnson,INC0000000396,employee,United States,Fred Luddy,ITIL User,2023-10-30 18:57:00.000000000,The Desktop PC7302 doesn't power on,Hardware,1 - Critical
Database,Resolved,2023-11-12 08:10:38.248010764,2023-10-31 23:16:00,Luke Wilson,INC0000000397,system,United States,Beth Anglin,Don Goodliffe,2023-11-12 08:10:38.248010764,SQL Error on Server DB4,Database,2 - High
Hardware,Resolved,2023-11-03 11:52:00.000000000,2023-11-02 11:52:00,Howard Johnson,INC0000000398,employee,Australia,Beth Anglin,David Loo,2023-11-03 11:52:00.000000000,Printer546 is not working,Hardware,1 - Critical
Inquiry / Help,Resolved,2023-11-22 14:54:17.505991208,2023-11-02 12:42:00,Luke Wilson,INC0000000399,system,UK,Charlie Whitherspoon,Don Goodliffe,2023-11-22 14:54:17.505991208,Need assistance with account settings,Service Desk,3 - Moderate
Hardware,Resolved,2023-11-19 08:35:26.721892000,2023-11-03 09:56:00,Fred Luddy,INC0000000400,system,Australia,Beth Anglin,ITIL User,2023-11-19 08:35:26.721892000,Printer542 in Australia is malfunctioning,Hardware,2 - High
Hardware,Resolved,2023-11-07 04:08:46.640926620,2023-11-03 13:49:00,Charlie Whitherspoon,INC0000000401,system,Australia,Fred Luddy,Don Goodliffe,2023-11-07 04:08:46.640926620,Printer issue with Printer546 in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-11-06 18:24:09.637921817,2023-11-04 10:59:00,Charlie Whitherspoon,INC0000000402,employee,Australia,Beth Anglin,Don Goodliffe,2023-11-06 18:24:09.637921817,Printer546 is not responding,Hardware,2 - High
Hardware,Resolved,2023-11-20 14:15:29.239228781,2023-11-05 06:44:00,Charlie Whitherspoon,INC0000000403,employee,India,Howard Johnson,ITIL User,2023-11-20 14:15:29.239228781,Server crash in Bangalore,Hardware,1 - Critical
Database,Resolved,2023-11-15 23:12:53.763111504,2023-11-05 11:29:00,Charlie Whitherspoon,INC0000000404,employee,Australia,Howard Johnson,Don Goodliffe,2023-11-15 23:12:53.763111504,Unexpected shutdown of Database439 in Australia,Database,2 - High
Hardware,Closed,2023-11-08 06:15:25.825398065,2023-11-05 19:34:00,Charlie Whitherspoon,INC0000000405,employee,Australia,Fred Luddy,Bud Richman,2023-11-08 06:15:25.825398065,Printer167 has a paper jam,Hardware,1 - Critical
Hardware,Resolved,2023-11-12 08:41:55.212270110,2023-11-06 04:39:00,Charlie Whitherspoon,INC0000000406,employee,Australia,Beth Anglin,ITIL User,2023-11-12 08:41:55.212270110,Printer546 is not working,Hardware,1 - Critical
Inquiry / Help,Closed,2023-11-07 11:30:00.000000000,2023-11-06 11:30:00,Fred Luddy,INC0000000407,admin,UK,Howard Johnson,ITIL User,2023-11-07 11:30:00.000000000,Need help with software installation,Service Desk,3 - Moderate
Database,Closed,2023-11-11 22:19:34.292012026,2023-11-07 02:57:00,Beth Anglin,INC0000000408,admin,Canada,Beth Anglin,Bud Richman,2023-11-11 22:19:34.292012026,Database error on DB546 server,Database,2 - High
Software,Resolved,2023-11-13 13:05:35.772593402,2023-11-07 19:50:00,Beth Anglin,INC0000000409,employee,UK,Charlie Whitherspoon,Bud Richman,2023-11-13 13:05:35.772593402,Software crash on startup,Software,2 - High
Hardware,Closed,2023-11-18 17:10:46.429479768,2023-11-08 05:51:00,Howard Johnson,INC0000000410,employee,UK,Charlie Whitherspoon,ITIL User,2023-11-18 17:10:46.429479768,Faulty keyboard on desktop model XJ56,Hardware,2 - High
Hardware,Closed,2023-11-24 06:22:46.772217434,2023-11-08 19:58:00,Beth Anglin,INC0000000411,employee,United States,Luke Wilson,Don Goodliffe,2023-11-24 06:22:46.772217434,Faulty motherboard on desktop PC,Hardware,2 - High
Hardware,Resolved,2023-11-14 12:04:58.180425139,2023-11-09 00:45:00,Howard Johnson,INC0000000412,employee,Australia,Howard Johnson,ITIL User,2023-11-14 12:04:58.180425139,Printer320 is not working,Hardware,2 - High
Hardware,Closed,2023-11-19 06:43:16.486790150,2023-11-09 12:54:00,Fred Luddy,INC0000000413,system,Australia,Charlie Whitherspoon,Bud Richman,2023-11-19 06:43:16.486790150,Printer456 in Australia is not printing,Hardware,2 - High
Hardware,Closed,2023-11-20 13:58:24.005162219,2023-11-10 16:18:00,Fred Luddy,INC0000000414,employee,Australia,Fred Luddy,Bud Richman,2023-11-20 13:58:24.005162219,Printer789 is not functioning properly,Hardware,1 - Critical
Hardware,Closed,2023-11-25 13:45:38.979607981,2023-11-11 21:57:00,Charlie Whitherspoon,INC0000000415,admin,India,Howard Johnson,Don Goodliffe,2023-11-25 13:45:38.979607981,Problem with desktop system - overloaded memory,Hardware,2 - High
Database,Closed,2023-11-23 08:35:34.467772083,2023-11-12 04:33:00,Charlie Whitherspoon,INC0000000416,admin,United States,Howard Johnson,Bud Richman,2023-11-23 08:35:34.467772083,Database error in production environment,Database,2 - High
Database,Resolved,2023-11-15 18:59:00.000000000,2023-11-14 18:59:00,Charlie Whitherspoon,INC0000000417,system,India,Beth Anglin,David Loo,2023-11-15 18:59:00.000000000,Oracle Database error reported,Database,2 - High
Hardware,Resolved,2023-11-27 06:06:19.635851412,2023-11-14 19:32:00,Fred Luddy,INC0000000418,employee,UK,Beth Anglin,Bud Richman,2023-11-27 06:06:19.635851412,Replacing faulty components in the system,Hardware,2 - High
Hardware,Closed,2023-11-23 15:56:17.027339265,2023-11-15 07:35:00,Charlie Whitherspoon,INC0000000419,employee,Australia,Beth Anglin,ITIL User,2023-11-23 15:56:17.027339265,Printer546 is not functioning,Hardware,1 - Critical
Hardware,Closed,2023-11-28 08:39:37.872085078,2023-11-15 19:05:00,Howard Johnson,INC0000000420,employee,Australia,Howard Johnson,Bud Richman,2023-11-28 08:39:37.872085078,Printer546 is not working properly,Hardware,2 - High
Hardware,Closed,2023-11-21 01:30:21.296528133,2023-11-17 07:33:00,Charlie Whitherspoon,INC0000000421,system,United States,Charlie Whitherspoon,Don Goodliffe,2023-11-21 01:30:21.296528133,Hard drive failure on desktop PRCS4526,Hardware,2 - High
Hardware,Resolved,2023-11-23 05:26:06.568026419,2023-11-17 11:41:00,Luke Wilson,INC0000000422,system,UK,Beth Anglin,Bud Richman,2023-11-23 05:26:06.568026419,Failure in Screen Resolution - System ID: 7843,Hardware,2 - High
Hardware,Closed,2023-11-19 13:31:44.558204717,2023-11-18 02:05:00,Howard Johnson,INC0000000423,admin,Canada,Luke Wilson,ITIL User,2023-11-19 13:31:44.558204717,Failure reported at desktop232,Hardware,3 - Moderate
Hardware,Closed,2023-11-25 18:11:25.410173561,2023-11-19 02:52:00,Luke Wilson,INC0000000424,employee,Australia,Charlie Whitherspoon,Bud Richman,2023-11-25 18:11:25.410173561,Printer123 issue in Australia,Hardware,2 - High
Hardware,Resolved,2023-11-24 19:39:37.248766516,2023-11-19 11:06:00,Charlie Whitherspoon,INC0000000425,admin,Australia,Beth Anglin,Don Goodliffe,2023-11-24 19:39:37.248766516,Printer463 is not working,Hardware,2 - High
Software,Resolved,2023-11-27 12:48:59.344411018,2023-11-21 04:00:00,Luke Wilson,INC0000000426,admin,UK,Charlie Whitherspoon,Bud Richman,2023-11-27 12:48:59.344411018,"Software malfunctioning, system crash",Software,3 - Moderate
Hardware,Resolved,2023-11-29 21:52:24.416389196,2023-11-22 08:43:00,Beth Anglin,INC0000000427,admin,Australia,Luke Wilson,ITIL User,2023-11-29 21:52:24.416389196,Printer786 is not responding,Hardware,1 - Critical
Hardware,Closed,2023-11-29 19:40:37.040547419,2023-11-23 08:47:00,Luke Wilson,INC0000000428,admin,Australia,Howard Johnson,ITIL User,2023-11-29 19:40:37.040547419,Issue with Printer546 in Australia,Hardware,2 - High
Database,Closed,2023-12-01 23:08:08.172813661,2023-11-23 15:24:00,Beth Anglin,INC0000000429,employee,Australia,Luke Wilson,David Loo,2023-12-01 23:08:08.172813661,Facing issues with MySQL database connectivity,Database,2 - High
Hardware,Resolved,2023-12-09 22:53:40.047263709,2023-11-24 19:27:00,Luke Wilson,INC0000000430,admin,Australia,Charlie Whitherspoon,Bud Richman,2023-12-09 22:53:40.047263709,Printer546 is malfunctioning in Australia,Hardware,2 - High
Inquiry / Help,Resolved,2023-12-06 22:33:01.700205220,2023-11-27 20:26:00,Beth Anglin,INC0000000431,employee,Australia,Fred Luddy,David Loo,2023-12-06 22:33:01.700205220,Printer 546 is malfunctioning,Hardware,3 - Moderate
Hardware,Resolved,2023-12-13 03:48:19.521259680,2023-11-28 06:30:00,Fred Luddy,INC0000000432,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2023-12-13 03:48:19.521259680,Printer546 is malfunctioning in Australia,Hardware,2 - High
Hardware,Closed,2023-12-06 06:18:20.231641812,2023-11-29 01:39:00,Luke Wilson,INC0000000433,employee,Australia,Beth Anglin,Bud Richman,2023-12-06 06:18:20.231641812,Printer422 is continuously jamming,Hardware,2 - High
Hardware,Closed,2023-12-05 17:32:49.113615094,2023-11-29 07:33:00,Beth Anglin,INC0000000434,system,Australia,Charlie Whitherspoon,Bud Richman,2023-12-05 17:32:49.113615094,Printer546 malfunction in Australia,Hardware,1 - Critical
Hardware,Closed,2023-12-01 04:31:00.000000000,2023-11-30 04:31:00,Charlie Whitherspoon,INC0000000435,system,Australia,Fred Luddy,Bud Richman,2023-12-01 04:31:00.000000000,Printer546 is malfunctioning,Hardware,1 - Critical
Network,Resolved,2023-12-05 02:10:03.357753705,2023-12-01 04:34:00,Charlie Whitherspoon,INC0000000436,system,Canada,Luke Wilson,Bud Richman,2023-12-05 02:10:03.357753705,Router not working properly,Network,2 - High
Network,Closed,2023-12-10 05:44:39.457781801,2023-12-02 09:51:00,Howard Johnson,INC0000000437,system,United States,Charlie Whitherspoon,Bud Richman,2023-12-10 05:44:39.457781801,Can't connect to VPN,Network,2 - High
Hardware,Closed,2023-12-09 17:15:01.861232926,2023-12-03 07:21:00,Howard Johnson,INC0000000438,admin,Australia,Luke Wilson,David Loo,2023-12-09 17:15:01.861232926,Printer issue with Printer546,Hardware,2 - High
Hardware,Resolved,2023-12-07 19:08:00.907490315,2023-12-04 13:22:00,Charlie Whitherspoon,INC0000000439,admin,Australia,Beth Anglin,David Loo,2023-12-07 19:08:00.907490315,Printer547 has a paper jam,Hardware,2 - High
Hardware,Closed,2023-12-06 21:57:38.764148014,2023-12-04 20:14:00,Luke Wilson,INC0000000440,system,Australia,Charlie Whitherspoon,Don Goodliffe,2023-12-06 21:57:38.764148014,Printer678 not working,Hardware,2 - High
Hardware,Closed,2023-12-15 17:24:42.185263024,2023-12-04 20:19:00,Fred Luddy,INC0000000441,employee,Australia,Charlie Whitherspoon,David Loo,2023-12-15 17:24:42.185263024,Printer542 is not printing,Hardware,2 - High
Hardware,Resolved,2023-12-09 12:22:44.658032345,2023-12-05 11:43:00,Charlie Whitherspoon,INC0000000442,system,Australia,Beth Anglin,Don Goodliffe,2023-12-09 12:22:44.658032345,Printer546 is not working,Hardware,1 - Critical
Network,Resolved,2023-12-14 06:24:13.933877695,2023-12-05 15:02:00,Fred Luddy,INC0000000443,admin,UK,Beth Anglin,ITIL User,2023-12-14 06:24:13.933877695,Unable to connect to VPN Server,Network,2 - High
Inquiry / Help,Resolved,2023-12-07 16:11:16.045197690,2023-12-06 00:31:00,Fred Luddy,INC0000000444,system,United States,Howard Johnson,ITIL User,2023-12-07 16:11:16.045197690,Need assistance with Service Desk application,Service Desk,3 - Moderate
Hardware,Closed,2023-12-17 00:37:06.937192986,2023-12-07 00:44:00,Howard Johnson,INC0000000445,employee,Australia,Howard Johnson,Bud Richman,2023-12-17 00:37:06.937192986,Printer546 is not printing in Australia,Hardware,1 - Critical
Hardware,Resolved,2023-12-19 02:53:45.256687900,2023-12-08 00:32:00,Howard Johnson,INC0000000446,system,Australia,Howard Johnson,ITIL User,2023-12-19 02:53:45.256687900,Printer error on Printer546,Hardware,2 - High
Hardware,Closed,2023-12-15 13:12:56.653826436,2023-12-09 03:58:00,Luke Wilson,INC0000000447,system,Australia,Charlie Whitherspoon,Bud Richman,2023-12-15 13:12:56.653826436,Printer546 is not working,Hardware,3 - Moderate
Hardware,Closed,2023-12-11 12:52:00.000000000,2023-12-10 12:52:00,Howard Johnson,INC0000000448,employee,United States,Howard Johnson,David Loo,2023-12-11 12:52:00.000000000,Server HW897 malfunction,Hardware,2 - High
Hardware,Resolved,2023-12-14 20:37:19.388113353,2023-12-11 17:57:00,Charlie Whitherspoon,INC0000000449,employee,Canada,Luke Wilson,Bud Richman,2023-12-14 20:37:19.388113353,Issue with workstation PC554 in Canada,Hardware,3 - Moderate
Database,Closed,2023-12-12 19:10:00.000000000,2023-12-11 19:10:00,Beth Anglin,INC0000000450,system,UK,Luke Wilson,Bud Richman,2023-12-12 19:10:00.000000000,UK Database server 307 outage,Database,1 - Critical
Software,Resolved,2023-12-14 13:02:12.152455924,2023-12-12 08:51:00,Howard Johnson,INC0000000451,system,UK,Beth Anglin,ITIL User,2023-12-14 13:02:12.152455924,Unable to install updates,Software,2 - High
Hardware,Resolved,2023-12-17 23:44:55.013288975,2023-12-12 15:28:00,Beth Anglin,INC0000000452,employee,Australia,Fred Luddy,ITIL User,2023-12-17 23:44:55.013288975,Printer error with Printer546 in Australia,Hardware,2 - High
Hardware,Resolved,2023-12-15 03:54:00.000000000,2023-12-14 03:54:00,Beth Anglin,INC0000000453,admin,Australia,Fred Luddy,David Loo,2023-12-15 03:54:00.000000000,Printer356 is not functioning properly,Hardware,1 - Critical
Network,Closed,2023-12-22 14:45:04.366600219,2023-12-17 08:06:00,Fred Luddy,INC0000000454,system,India,Howard Johnson,Bud Richman,2023-12-22 14:45:04.366600219,Network connectivity issue in India,Network,2 - High
Database,Closed,2024-01-04 00:08:18.653166818,2023-12-18 04:38:00,Fred Luddy,INC0000000455,system,Australia,Fred Luddy,Bud Richman,2024-01-04 00:08:18.653166818,Database error in patient records system,Database,2 - High
Hardware,Closed,2023-12-26 08:26:25.509637696,2023-12-18 11:13:00,Luke Wilson,INC0000000456,system,Australia,Howard Johnson,ITIL User,2023-12-26 08:26:25.509637696,Printer546 is not working properly in Australia,Hardware,2 - High
Hardware,Closed,2023-12-28 23:19:22.500984917,2023-12-19 05:43:00,Howard Johnson,INC0000000457,admin,Australia,Charlie Whitherspoon,David Loo,2023-12-28 23:19:22.500984917,Printer546 is not working,Hardware,1 - Critical
Hardware,Resolved,2024-01-01 04:47:56.741681309,2023-12-19 07:32:00,Luke Wilson,INC0000000458,admin,Australia,Luke Wilson,David Loo,2024-01-01 04:47:56.741681309,Issue with Printer487 in Australia,Hardware,2 - High
Hardware,Resolved,2023-12-27 23:15:06.590296403,2023-12-23 18:43:00,Luke Wilson,INC0000000459,admin,Canada,Beth Anglin,ITIL User,2023-12-27 23:15:06.590296403,Laptop not functioning properly in Canada,Hardware,3 - Moderate
Database,Resolved,2024-01-03 16:58:25.664592126,2023-12-26 00:19:00,Luke Wilson,INC0000000460,admin,India,Howard Johnson,ITIL User,2024-01-03 16:58:25.664592126,SQL server issue detected,Database,2 - High
Network,Resolved,2024-01-09 12:37:13.292569926,2023-12-26 00:25:00,Beth Anglin,INC0000000461,employee,UK,Howard Johnson,David Loo,2024-01-09 12:37:13.292569926,UK Network server is down,Network,1 - Critical
Hardware,Closed,2024-01-04 10:16:12.278901784,2023-12-26 16:08:00,Fred Luddy,INC0000000462,employee,Australia,Fred Luddy,David Loo,2024-01-04 10:16:12.278901784,Printer malfunction for Printer546 in Australia,Hardware,1 - Critical
Hardware,Closed,2024-01-06 13:12:25.109624389,2023-12-28 06:15:00,Fred Luddy,INC0000000463,system,United States,Luke Wilson,Don Goodliffe,2024-01-06 13:12:25.109624389,Server789 crashed unexpectedly,Hardware,1 - Critical
Hardware,Resolved,2024-01-03 16:45:19.710278908,2023-12-28 22:22:00,Fred Luddy,INC0000000464,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2024-01-03 16:45:19.710278908,Printer957 is malfunctioning in Australia.,Hardware,2 - High
Hardware,Resolved,2024-01-06 22:55:13.977268119,2023-12-31 00:23:00,Luke Wilson,INC0000000465,employee,India,Fred Luddy,Don Goodliffe,2024-01-06 22:55:13.977268119,Desktop123 does not start,Hardware,2 - High
Network,Resolved,2024-01-08 21:09:04.022142416,2024-01-02 05:33:00,Charlie Whitherspoon,INC0000000466,admin,Canada,Luke Wilson,David Loo,2024-01-08 21:09:04.022142416,Network connectivity issue,Network,3 - Moderate
Hardware,Resolved,2024-01-08 09:17:43.178873486,2024-01-02 23:29:00,Howard Johnson,INC0000000467,employee,Australia,Fred Luddy,Bud Richman,2024-01-08 09:17:43.178873486,Issue with Printer546 in Australia,Hardware,3 - Moderate
Hardware,Closed,2024-01-16 19:13:13.303553162,2024-01-04 15:03:00,Howard Johnson,INC0000000468,admin,United States,Beth Anglin,Don Goodliffe,2024-01-16 19:13:13.303553162,Computer station 420 is not functioning,Hardware,2 - High
Hardware,Resolved,2024-01-10 15:38:48.582320090,2024-01-05 03:27:00,Beth Anglin,INC0000000469,admin,India,Fred Luddy,Don Goodliffe,2024-01-10 15:38:48.582320090,Failed motherboard on HP PC,Hardware,2 - High
Hardware,Resolved,2024-01-07 03:03:46.511421975,2024-01-05 10:47:00,Beth Anglin,INC0000000470,admin,Australia,Howard Johnson,Bud Richman,2024-01-07 03:03:46.511421975,Printer787 in Australia location is not working,Hardware,2 - High
Network,Closed,2024-01-14 00:18:47.213476730,2024-01-05 16:43:00,Howard Johnson,INC0000000471,employee,India,Luke Wilson,Bud Richman,2024-01-14 00:18:47.213476730,Slow network connection in Office 5,Network,3 - Moderate
Hardware,Closed,2024-01-20 12:12:40.568716377,2024-01-07 21:25:00,Charlie Whitherspoon,INC0000000472,employee,Canada,Charlie Whitherspoon,David Loo,2024-01-20 12:12:40.568716377,Desktop PC not starting up,Hardware,3 - Moderate
Hardware,Closed,2024-01-13 07:11:07.585466982,2024-01-09 07:10:00,Luke Wilson,INC0000000473,system,UK,Charlie Whitherspoon,Bud Richman,2024-01-13 07:11:07.585466982,The laptop hard drive is failing,Hardware,2 - High
Software,Closed,2024-01-19 07:24:42.210493722,2024-01-10 15:21:00,Beth Anglin,INC0000000474,system,Australia,Howard Johnson,Bud Richman,2024-01-19 07:24:42.210493722,Application error in windows 10,Software,2 - High
Hardware,Closed,2024-01-14 19:07:03.245823840,2024-01-11 05:07:00,Luke Wilson,INC0000000475,employee,Canada,Charlie Whitherspoon,David Loo,2024-01-14 19:07:03.245823840,Issue with motherboard on desktop PC,Hardware,2 - High
Hardware,Closed,2024-01-21 14:31:46.018925216,2024-01-13 06:18:00,Charlie Whitherspoon,INC0000000476,employee,Australia,Charlie Whitherspoon,Don Goodliffe,2024-01-21 14:31:46.018925216,Printer546 is malfunctioning,Hardware,1 - Critical
Hardware,Resolved,2024-01-19 04:34:40.251168087,2024-01-15 02:05:00,Fred Luddy,INC0000000477,system,Australia,Howard Johnson,Bud Richman,2024-01-19 04:34:40.251168087,Printer546 is malfunctioning in Australia,Hardware,1 - Critical
Hardware,Resolved,2024-01-21 17:52:21.410495977,2024-01-15 14:42:00,Luke Wilson,INC0000000478,admin,Australia,Beth Anglin,ITIL User,2024-01-21 17:52:21.410495977,Printer128 is not working properly in Australia,Hardware,3 - Moderate
Software,Resolved,2024-01-23 07:05:32.181816124,2024-01-15 16:26:00,Beth Anglin,INC0000000479,system,United States,Beth Anglin,Don Goodliffe,2024-01-23 07:05:32.181816124,Unable to install an update on Office365,Software,2 - High
Database,Resolved,2024-01-26 14:08:14.089327678,2024-01-16 10:00:00,Howard Johnson,INC0000000480,employee,Australia,Beth Anglin,Bud Richman,2024-01-26 14:08:14.089327678,Oracle Database 11g - Error Ora-02000,Database,2 - High
Software,Closed,2024-01-19 09:54:00.000000000,2024-01-18 09:54:00,Howard Johnson,INC0000000481,admin,United States,Fred Luddy,David Loo,2024-01-19 09:54:00.000000000,Software update required,Software,2 - High
Database,Resolved,2024-01-24 20:11:01.690566157,2024-01-19 21:43:00,Howard Johnson,INC0000000482,system,Australia,Beth Anglin,David Loo,2024-01-24 20:11:01.690566157,Issue with Database543,Database,3 - Moderate
Hardware,Resolved,2024-01-21 13:40:00.000000000,2024-01-20 13:40:00,Luke Wilson,INC0000000483,system,Australia,Luke Wilson,Don Goodliffe,2024-01-21 13:40:00.000000000,Printer542 is jammed in Australia location,Hardware,2 - High
Hardware,Resolved,2024-01-22 06:01:00.000000000,2024-01-21 06:01:00,Luke Wilson,INC0000000484,system,Australia,Beth Anglin,ITIL User,2024-01-22 06:01:00.000000000,Printer546 is not working properly in Australia location,Hardware,1 - Critical
Hardware,Resolved,2024-02-01 06:07:10.554650244,2024-01-21 09:04:00,Howard Johnson,INC0000000485,system,Australia,Luke Wilson,Don Goodliffe,2024-02-01 06:07:10.554650244,Printer546 is not working properly,Hardware,3 - Moderate
Software,Closed,2024-01-27 16:50:43.924769422,2024-01-21 19:11:00,Luke Wilson,INC0000000486,employee,Australia,Beth Anglin,David Loo,2024-01-27 16:50:43.924769422,Application update failure,Software,2 - High
Hardware,Closed,2024-01-24 00:12:58.375121721,2024-01-22 14:06:00,Fred Luddy,INC0000000487,employee,Australia,Luke Wilson,Don Goodliffe,2024-01-24 00:12:58.375121721,Printer436 is broken,Hardware,2 - High
Hardware,Resolved,2024-01-29 03:16:08.014433635,2024-01-23 03:20:00,Beth Anglin,INC0000000488,system,Australia,Howard Johnson,Bud Richman,2024-01-29 03:16:08.014433635,Printer546 issue in Australia,Hardware,2 - High
Hardware,Resolved,2024-01-25 11:01:00.578026325,2024-01-24 06:55:00,Charlie Whitherspoon,INC0000000489,admin,Australia,Charlie Whitherspoon,Don Goodliffe,2024-01-25 11:01:00.578026325,Printer627 is not responding,Hardware,1 - Critical
Inquiry / Help,Resolved,2024-02-09 04:30:29.586553971,2024-01-24 16:35:00,Luke Wilson,INC0000000490,admin,India,Luke Wilson,David Loo,2024-02-09 04:30:29.586553971,Need help with inquiry,Service Desk,3 - Moderate
Software,Closed,2024-02-01 02:14:30.096751951,2024-01-25 11:19:00,Beth Anglin,INC0000000491,system,UK,Howard Johnson,Don Goodliffe,2024-02-01 02:14:30.096751951,Application error on Accounting software,Software,2 - High
Inquiry / Help,Resolved,2024-01-31 02:23:56.445975993,2024-01-25 18:57:00,Beth Anglin,INC0000000492,admin,Australia,Charlie Whitherspoon,David Loo,2024-01-31 02:23:56.445975993,Printer546 issue in Sydney office.,Hardware,2 - High
Network,Closed,2024-02-01 12:40:26.195788814,2024-01-26 08:59:00,Fred Luddy,INC0000000493,admin,UK,Charlie Whitherspoon,ITIL User,2024-02-01 12:40:26.195788814,Unable to connect to the Wi-Fi,Network,2 - High
Hardware,Resolved,2024-02-08 06:58:35.863529275,2024-01-27 11:50:00,Luke Wilson,INC0000000494,system,Australia,Howard Johnson,Bud Richman,2024-02-08 06:58:35.863529275,Printer489 is not functioning properly,Hardware,2 - High
Network,Closed,2024-02-07 21:56:58.515415708,2024-01-28 15:54:00,Beth Anglin,INC0000000495,employee,India,Fred Luddy,David Loo,2024-02-07 21:56:58.515415708,Unable to connect to the internet,Network,2 - High
Hardware,Resolved,2024-02-03 17:41:53.299049427,2024-01-29 10:48:00,Luke Wilson,INC0000000496,admin,Australia,Beth Anglin,David Loo,2024-02-03 17:41:53.299049427,Printer546 has a paper jam,Hardware,2 - High
Network,Resolved,2024-02-12 22:31:48.126196708,2024-01-31 05:51:00,Howard Johnson,INC0000000497,admin,Canada,Charlie Whitherspoon,David Loo,2024-02-12 22:31:48.126196708,Internet connection frequently dropping,Network,2 - High
Network,Resolved,2024-02-07 23:14:21.894263712,2024-01-31 18:48:00,Charlie Whitherspoon,INC0000000498,employee,Australia,Howard Johnson,David Loo,2024-02-07 23:14:21.894263712,Network outage in Australia,Network,2 - High
Hardware,Closed,2024-02-11 16:34:09.159779461,2024-01-31 21:20:00,Beth Anglin,INC0000000499,employee,Australia,Fred Luddy,ITIL User,2024-02-11 16:34:09.159779461,Printer235 is not printing in Australia location,Hardware,1 - Critical
1 category state closed_at opened_at closed_by number sys_updated_by location assigned_to caller_id sys_updated_on short_description assignment_group priority
2 Software Closed 2023-01-03 11:04:00.000000000 2023-01-02 11:04:00 Charlie Whitherspoon INC0000000000 admin UK Beth Anglin David Loo 2023-01-03 11:04:00.000000000 Application error on office software Software 2 - High
3 Hardware Closed 2023-01-11 01:17:39.128189467 2023-01-03 10:19:00 Beth Anglin INC0000000001 employee Australia Luke Wilson Don Goodliffe 2023-01-11 01:17:39.128189467 Printer error at Printer-id: Printer546 in Australia Hardware 2 - High
4 Hardware Closed 2023-01-21 03:18:58.590910419 2023-01-04 06:37:00 Luke Wilson INC0000000002 system Australia Fred Luddy Don Goodliffe 2023-01-21 03:18:58.590910419 Printer745 is not working in Australia Hardware 1 - Critical
5 Hardware Resolved 2023-01-05 17:54:36.886511927 2023-01-04 06:53:00 Luke Wilson INC0000000003 employee Australia Fred Luddy ITIL User 2023-01-05 17:54:36.886511927 Printer issue reported on Printer546 Hardware 1 - Critical
6 Hardware Closed 2023-01-06 16:52:00.000000000 2023-01-05 16:52:00 Fred Luddy INC0000000004 employee Australia Fred Luddy David Loo 2023-01-06 16:52:00.000000000 Printer123 failure in Australia Hardware 1 - Critical
7 Network Closed 2023-01-12 10:23:00.628645777 2023-01-06 01:22:00 Fred Luddy INC0000000005 employee India Luke Wilson ITIL User 2023-01-12 10:23:00.628645777 Unable to connect to the VPN from India Network 1 - Critical
8 Software Resolved 2023-01-14 09:42:31.239968317 2023-01-06 06:14:00 Fred Luddy INC0000000006 system Canada Luke Wilson Bud Richman 2023-01-14 09:42:31.239968317 Software crash on startup does not allow to work properly Software 1 - Critical
9 Hardware Closed 2023-01-13 03:44:31.383066130 2023-01-06 15:27:00 Luke Wilson INC0000000007 admin Australia Charlie Whitherspoon ITIL User 2023-01-13 03:44:31.383066130 Printer456 is not working Hardware 1 - Critical
10 Hardware Resolved 2023-01-08 15:20:00.000000000 2023-01-07 15:20:00 Luke Wilson INC0000000008 system United States Charlie Whitherspoon David Loo 2023-01-08 15:20:00.000000000 Fault in server hardware S09-US Hardware 2 - High
11 Network Resolved 2023-01-09 08:53:00.000000000 2023-01-08 08:53:00 Luke Wilson INC0000000009 admin UK Beth Anglin Bud Richman 2023-01-09 08:53:00.000000000 Can't connect to VPN Network 2 - High
12 Hardware Closed 2023-01-18 10:47:18.859313409 2023-01-09 09:58:00 Charlie Whitherspoon INC0000000010 system Australia Fred Luddy Bud Richman 2023-01-18 10:47:18.859313409 Printer546 not working properly Hardware 1 - Critical
13 Hardware Resolved 2023-01-19 02:40:53.945578841 2023-01-09 16:07:00 Fred Luddy INC0000000011 system Australia Fred Luddy Bud Richman 2023-01-19 02:40:53.945578841 Printer354 is not working Hardware 1 - Critical
14 Hardware Closed 2023-01-13 22:01:58.804819178 2023-01-10 10:06:00 Luke Wilson INC0000000012 admin Australia Luke Wilson ITIL User 2023-01-13 22:01:58.804819178 Printer876 is not working Hardware 1 - Critical
15 Hardware Resolved 2023-01-12 00:34:00.000000000 2023-01-11 00:34:00 Luke Wilson INC0000000013 employee UK Charlie Whitherspoon Don Goodliffe 2023-01-12 00:34:00.000000000 The monitor is not working properly Hardware 2 - High
16 Inquiry / Help Resolved 2023-01-23 16:07:55.271807823 2023-01-11 09:26:00 Luke Wilson INC0000000014 system India Howard Johnson ITIL User 2023-01-23 16:07:55.271807823 Need help with Database query optimization Database 3 - Moderate
17 Hardware Resolved 2023-01-20 14:37:18.361510788 2023-01-11 16:40:00 Howard Johnson INC0000000015 system Australia Luke Wilson Bud Richman 2023-01-20 14:37:18.361510788 Printer487 is malfunctioning in Australia Hardware 2 - High
18 Hardware Closed 2023-01-23 02:21:48.999352525 2023-01-11 18:29:00 Beth Anglin INC0000000016 admin United States Fred Luddy Don Goodliffe 2023-01-23 02:21:48.999352525 The system monitor of station 334 is not working Hardware 3 - Moderate
19 Hardware Closed 2023-01-18 08:42:15.759148193 2023-01-13 00:44:00 Fred Luddy INC0000000017 admin Australia Luke Wilson David Loo 2023-01-18 08:42:15.759148193 Issue with Printer429 in Australia Hardware 2 - High
20 Hardware Resolved 2023-01-22 04:15:55.294347270 2023-01-15 14:01:00 Luke Wilson INC0000000018 system India Luke Wilson Don Goodliffe 2023-01-22 04:15:55.294347270 Device malfunction in CPU Hardware 2 - High
21 Inquiry / Help Closed 2023-01-17 04:28:00.000000000 2023-01-16 04:28:00 Luke Wilson INC0000000019 employee United States Fred Luddy David Loo 2023-01-17 04:28:00.000000000 Need help with a software inquiry Service Desk 3 - Moderate
22 Hardware Closed 2023-01-26 02:18:22.920898595 2023-01-16 06:28:00 Beth Anglin INC0000000020 employee Australia Howard Johnson ITIL User 2023-01-26 02:18:22.920898595 Printer546 is not responding Hardware 2 - High
23 Hardware Closed 2023-01-25 07:44:05.814552632 2023-01-17 06:29:00 Fred Luddy INC0000000021 admin United States Charlie Whitherspoon ITIL User 2023-01-25 07:44:05.814552632 CPU fan failure on desktop unit Hardware 2 - High
24 Software Resolved 2023-01-18 12:15:00.000000000 2023-01-17 12:15:00 Beth Anglin INC0000000022 employee Australia Fred Luddy Don Goodliffe 2023-01-18 12:15:00.000000000 Microsoft Office Application crash Software 2 - High
25 Hardware Closed 2023-02-05 14:01:58.932181130 2023-01-17 13:34:00 Luke Wilson INC0000000023 system Australia Fred Luddy Bud Richman 2023-02-05 14:01:58.932181130 Printer546 has a paper jam Hardware 2 - High
26 Hardware Resolved 2023-01-24 18:39:21.848415555 2023-01-17 17:47:00 Luke Wilson INC0000000024 employee Australia Fred Luddy David Loo 2023-01-24 18:39:21.848415555 Printer546 is malfunctioning in Australia Hardware 2 - High
27 Hardware Resolved 2023-01-23 14:49:23.734002375 2023-01-18 23:27:00 Fred Luddy INC0000000025 admin Australia Fred Luddy Bud Richman 2023-01-23 14:49:23.734002375 Printer546 has a paper jam Hardware 2 - High
28 Hardware Closed 2023-01-24 10:21:12.713928509 2023-01-19 05:28:00 Howard Johnson INC0000000026 admin Australia Beth Anglin David Loo 2023-01-24 10:21:12.713928509 Printer546 is not functioning properly Hardware 1 - Critical
29 Software Closed 2023-01-25 20:46:13.679914432 2023-01-19 17:29:00 Fred Luddy INC0000000027 employee Canada Luke Wilson Bud Richman 2023-01-25 20:46:13.679914432 Software update error on desktop Software 2 - High
30 Hardware Closed 2023-02-04 02:43:53.446979933 2023-01-20 05:48:00 Fred Luddy INC0000000028 system Australia Beth Anglin ITIL User 2023-02-04 02:43:53.446979933 Printer546 is not responding Hardware 2 - High
31 Network Resolved 2023-01-26 12:30:48.397896971 2023-01-21 12:13:00 Luke Wilson INC0000000029 system UK Luke Wilson David Loo 2023-01-26 12:30:48.397896971 Unable to connect to WiFi in UK office Network 2 - High
32 Hardware Closed 2023-01-29 22:45:30.072558587 2023-01-22 03:34:00 Charlie Whitherspoon INC0000000030 employee Canada Fred Luddy Bud Richman 2023-01-29 22:45:30.072558587 PC overheating issue reported Hardware 2 - High
33 Hardware Resolved 2023-02-05 00:09:42.176650334 2023-01-23 23:18:00 Howard Johnson INC0000000031 admin Australia Howard Johnson Bud Richman 2023-02-05 00:09:42.176650334 Printer546 is not printing documents in Australia Hardware 2 - High
34 Software Closed 2023-01-28 01:28:09.743197803 2023-01-24 15:02:00 Luke Wilson INC0000000032 system Canada Howard Johnson ITIL User 2023-01-28 01:28:09.743197803 Software update failed on workstation Software 2 - High
35 Hardware Resolved 2023-01-28 04:52:51.519667192 2023-01-25 02:38:00 Fred Luddy INC0000000033 admin Australia Fred Luddy Bud Richman 2023-01-28 04:52:51.519667192 Printer546 in Australia is offline Hardware 1 - Critical
36 Network Resolved 2023-02-03 19:14:44.970166482 2023-01-25 20:52:00 Luke Wilson INC0000000034 employee United States Beth Anglin David Loo 2023-02-03 19:14:44.970166482 Can't connect to VPN Network 2 - High
37 Network Resolved 2023-02-03 08:09:45.834493992 2023-01-27 02:22:00 Beth Anglin INC0000000035 admin UK Charlie Whitherspoon Don Goodliffe 2023-02-03 08:09:45.834493992 Network outage in the UK Network 1 - Critical
38 Hardware Resolved 2023-02-11 09:07:59.479099672 2023-01-27 03:28:00 Howard Johnson INC0000000036 employee Australia Charlie Whitherspoon Don Goodliffe 2023-02-11 09:07:59.479099672 Printer874 is not working Hardware 3 - Moderate
39 Hardware Closed 2023-01-30 01:44:17.443653956 2023-01-27 07:48:00 Luke Wilson INC0000000037 system Australia Beth Anglin ITIL User 2023-01-30 01:44:17.443653956 Issue with Printer546 in Australia Hardware 1 - Critical
40 Hardware Resolved 2023-02-03 19:29:33.426983106 2023-01-27 16:44:00 Howard Johnson INC0000000038 system Australia Beth Anglin Bud Richman 2023-02-03 19:29:33.426983106 Printer547 is not working properly Hardware 1 - Critical
41 Hardware Closed 2023-02-04 20:06:34.055632819 2023-01-30 17:07:00 Beth Anglin INC0000000039 admin India Charlie Whitherspoon ITIL User 2023-02-04 20:06:34.055632819 RAM issue in desktop PC Hardware 2 - High
42 Software Closed 2023-02-07 09:37:36.868992308 2023-01-31 00:30:00 Luke Wilson INC0000000040 employee India Howard Johnson ITIL User 2023-02-07 09:37:36.868992308 Application crash on startup Software 2 - High
43 Hardware Closed 2023-02-09 20:37:54.209291607 2023-02-01 19:46:00 Howard Johnson INC0000000041 system Australia Luke Wilson Bud Richman 2023-02-09 20:37:54.209291607 Printer789 is not printing in Australia location Hardware 2 - High
44 Network Closed 2023-02-16 16:49:49.770102240 2023-02-02 08:10:00 Beth Anglin INC0000000042 system UK Beth Anglin ITIL User 2023-02-16 16:49:49.770102240 Unable to connect to WiFi Network 2 - High
45 Network Closed 2023-02-13 00:16:27.398179564 2023-02-03 02:01:00 Charlie Whitherspoon INC0000000043 system United States Charlie Whitherspoon ITIL User 2023-02-13 00:16:27.398179564 Slow network connectivity issue across multiple devices Network 2 - High
46 Hardware Closed 2023-02-14 04:41:35.236486606 2023-02-05 10:25:00 Luke Wilson INC0000000044 employee UK Beth Anglin Don Goodliffe 2023-02-14 04:41:35.236486606 Issue with Laptop Lp123 Hardware 2 - High
47 Software Closed 2023-02-18 11:04:04.387140839 2023-02-05 15:05:00 Luke Wilson INC0000000045 admin United States Fred Luddy Bud Richman 2023-02-18 11:04:04.387140839 Unable to update antivirus software Software 2 - High
48 Hardware Resolved 2023-02-08 15:38:00.000000000 2023-02-07 15:38:00 Fred Luddy INC0000000046 admin Australia Charlie Whitherspoon David Loo 2023-02-08 15:38:00.000000000 Issue with Printer546 in Australia Hardware 1 - Critical
49 Database Resolved 2023-02-13 08:10:20.378839709 2023-02-08 05:33:00 Howard Johnson INC0000000047 system India Luke Wilson Bud Richman 2023-02-13 08:10:20.378839709 Database server disruption detected Database 1 - Critical
50 Inquiry / Help Closed 2023-02-17 00:34:25.927389861 2023-02-08 14:07:00 Beth Anglin INC0000000048 admin Australia Charlie Whitherspoon Don Goodliffe 2023-02-17 00:34:25.927389861 Printer787 is causing problems Hardware 1 - Critical
51 Hardware Closed 2023-02-16 22:50:20.255626998 2023-02-11 04:10:00 Fred Luddy INC0000000049 admin Australia Charlie Whitherspoon Bud Richman 2023-02-16 22:50:20.255626998 Printer546 is not responding Hardware 1 - Critical
52 Hardware Resolved 2023-02-13 00:56:00.000000000 2023-02-12 00:56:00 Howard Johnson INC0000000050 system UK Fred Luddy Bud Richman 2023-02-13 00:56:00.000000000 UK Server67 has stopped responding Hardware 1 - Critical
53 Hardware Resolved 2023-02-13 09:00:00.000000000 2023-02-12 09:00:00 Howard Johnson INC0000000051 admin Australia Fred Luddy Bud Richman 2023-02-13 09:00:00.000000000 Printer546 is not responding Hardware 1 - Critical
54 Database Resolved 2023-02-18 18:49:23.647006730 2023-02-12 10:41:00 Charlie Whitherspoon INC0000000052 system United States Beth Anglin David Loo 2023-02-18 18:49:23.647006730 SQL database connection issue Database 3 - Moderate
55 Inquiry / Help Closed 2023-02-19 05:46:55.363664679 2023-02-14 16:34:00 Fred Luddy INC0000000053 employee Canada Fred Luddy ITIL User 2023-02-19 05:46:55.363664679 Need assistance with software installation Service Desk 3 - Moderate
56 Hardware Resolved 2023-02-19 06:21:12.452625610 2023-02-15 01:47:00 Fred Luddy INC0000000054 employee United States Fred Luddy David Loo 2023-02-19 06:21:12.452625610 Laptop issue reported Hardware 2 - High
57 Hardware Resolved 2023-02-19 11:12:41.587556967 2023-02-16 10:34:00 Luke Wilson INC0000000055 employee Australia Howard Johnson David Loo 2023-02-19 11:12:41.587556967 Issue with Printer546 in Australia Hardware 2 - High
58 Hardware Closed 2023-02-18 06:02:38.010888088 2023-02-16 17:07:00 Luke Wilson INC0000000056 system Australia Beth Anglin Don Goodliffe 2023-02-18 06:02:38.010888088 Printer546 is not working Hardware 2 - High
59 Network Closed 2023-02-25 02:41:07.264125204 2023-02-16 18:29:00 Howard Johnson INC0000000057 employee India Charlie Whitherspoon Don Goodliffe 2023-02-25 02:41:07.264125204 Unable to connect to the VPN Network 2 - High
60 Hardware Resolved 2023-02-26 07:36:08.762766728 2023-02-16 19:04:00 Fred Luddy INC0000000058 system Australia Charlie Whitherspoon David Loo 2023-02-26 07:36:08.762766728 Printer546 is not working Hardware 1 - Critical
61 Hardware Resolved 2023-02-19 01:46:00.000000000 2023-02-18 01:46:00 Luke Wilson INC0000000059 employee Australia Fred Luddy ITIL User 2023-02-19 01:46:00.000000000 Printer543 is not printing in Australia Hardware 1 - Critical
62 Database Closed 2023-02-24 12:26:03.066179768 2023-02-18 16:04:00 Beth Anglin INC0000000060 admin Australia Howard Johnson David Loo 2023-02-24 12:26:03.066179768 Issue with database response time Database 2 - High
63 Inquiry / Help Resolved 2023-03-05 11:31:06.569025031 2023-02-22 12:21:00 Beth Anglin INC0000000061 admin United States Luke Wilson ITIL User 2023-03-05 11:31:06.569025031 Request assistance for application updating issues Software 3 - Moderate
64 Hardware Closed 2023-02-23 22:00:23.401697490 2023-02-22 13:49:00 Charlie Whitherspoon INC0000000062 employee Australia Howard Johnson ITIL User 2023-02-23 22:00:23.401697490 Printer546 is malfunctioning in Australia Hardware 2 - High
65 Network Resolved 2023-02-26 16:29:16.807931635 2023-02-22 19:23:00 Luke Wilson INC0000000063 employee India Beth Anglin Bud Richman 2023-02-26 16:29:16.807931635 Network connectivity issue in India Network 2 - High
66 Hardware Resolved 2023-02-25 14:32:02.076278529 2023-02-23 02:37:00 Beth Anglin INC0000000064 system Australia Charlie Whitherspoon David Loo 2023-02-25 14:32:02.076278529 Printer error in Printer368 Hardware 2 - High
67 Hardware Closed 2023-03-01 04:41:50.658060449 2023-02-23 05:40:00 Beth Anglin INC0000000065 system Canada Beth Anglin David Loo 2023-03-01 04:41:50.658060449 Issue with desktop PC, unexpected shutdown Hardware 2 - High
68 Database Closed 2023-03-02 18:17:24.556975522 2023-02-25 17:52:00 Fred Luddy INC0000000066 system India Luke Wilson David Loo 2023-03-02 18:17:24.556975522 Unable to connect to server database Database 2 - High
69 Hardware Resolved 2023-03-03 22:24:21.666904166 2023-02-25 19:47:00 Charlie Whitherspoon INC0000000067 employee Australia Howard Johnson Don Goodliffe 2023-03-03 22:24:21.666904166 Printer546 is not working properly Hardware 2 - High
70 Hardware Closed 2023-03-11 20:13:52.693225203 2023-02-25 21:22:00 Fred Luddy INC0000000068 employee Australia Luke Wilson Don Goodliffe 2023-03-11 20:13:52.693225203 Printer problem with Printer546 in Australia Hardware 2 - High
71 Hardware Resolved 2023-02-28 16:37:00.000000000 2023-02-27 16:37:00 Charlie Whitherspoon INC0000000069 employee Australia Beth Anglin Don Goodliffe 2023-02-28 16:37:00.000000000 Printer546 is not functioning Hardware 2 - High
72 Hardware Resolved 2023-03-05 04:00:53.829740603 2023-02-27 21:40:00 Fred Luddy INC0000000070 admin Australia Luke Wilson Bud Richman 2023-03-05 04:00:53.829740603 Printer453 is not responding Hardware 2 - High
73 Hardware Closed 2023-03-17 12:55:54.993590364 2023-02-28 17:42:00 Charlie Whitherspoon INC0000000071 admin Australia Fred Luddy ITIL User 2023-03-17 12:55:54.993590364 Printer567 is not functioning properly Hardware 2 - High
74 Hardware Closed 2023-03-13 16:49:10.116400647 2023-03-02 01:29:00 Beth Anglin INC0000000072 employee Australia Charlie Whitherspoon Bud Richman 2023-03-13 16:49:10.116400647 Issue with Printer546 in Australia Hardware 1 - Critical
75 Inquiry / Help Resolved 2023-03-08 05:56:31.551604697 2023-03-02 10:56:00 Beth Anglin INC0000000073 admin Canada Fred Luddy Don Goodliffe 2023-03-08 05:56:31.551604697 Inquiry about the service in Canada Service Desk 3 - Moderate
76 Hardware Closed 2023-03-11 13:42:59.511508874 2023-03-04 03:00:00 Fred Luddy INC0000000074 system Australia Charlie Whitherspoon Bud Richman 2023-03-11 13:42:59.511508874 Printer546 is not working properly Hardware 1 - Critical
77 Hardware Resolved 2023-03-19 18:35:49.186969810 2023-03-07 06:18:00 Howard Johnson INC0000000075 admin Australia Charlie Whitherspoon Bud Richman 2023-03-19 18:35:49.186969810 Printer546 is not printing in Australia location. Please assist. Hardware 2 - High
78 Hardware Resolved 2023-03-17 15:33:56.380678280 2023-03-08 16:23:00 Howard Johnson INC0000000076 system India Beth Anglin David Loo 2023-03-17 15:33:56.380678280 Server rack 34B malfunctioning in Chennai data center Hardware 2 - High
79 Hardware Resolved 2023-03-14 06:30:47.245274154 2023-03-09 02:01:00 Luke Wilson INC0000000077 employee Australia Fred Luddy ITIL User 2023-03-14 06:30:47.245274154 Printer546 is not working properly Hardware 1 - Critical
80 Hardware Closed 2023-03-10 09:09:00.000000000 2023-03-09 09:09:00 Luke Wilson INC0000000078 employee Australia Fred Luddy ITIL User 2023-03-10 09:09:00.000000000 Printer546 in Australia is causing an issue Hardware 1 - Critical
81 Network Resolved 2023-03-11 09:09:00.000000000 2023-03-10 09:09:00 Charlie Whitherspoon INC0000000079 employee UK Charlie Whitherspoon Bud Richman 2023-03-11 09:09:00.000000000 Network connection lost in UK Network 1 - Critical
82 Network Closed 2023-03-13 09:38:15.903837660 2023-03-10 14:49:00 Fred Luddy INC0000000080 employee India Fred Luddy ITIL User 2023-03-13 09:38:15.903837660 Unable to establish a connection to the local server Network 2 - High
83 Database Closed 2023-03-17 12:37:48.453885624 2023-03-11 06:39:00 Luke Wilson INC0000000081 system United States Beth Anglin Bud Richman 2023-03-17 12:37:48.453885624 Unable to connect to Database567 Database 2 - High
84 Hardware Closed 2023-03-16 11:23:45.848878332 2023-03-13 02:53:00 Beth Anglin INC0000000082 admin United States Howard Johnson David Loo 2023-03-16 11:23:45.848878332 Hard drive failure in laptop HL349 Hardware 2 - High
85 Database Closed 2023-03-26 23:30:22.193990107 2023-03-13 07:44:00 Fred Luddy INC0000000083 system Canada Charlie Whitherspoon Bud Richman 2023-03-26 23:30:22.193990107 Unable to connect to SQL Database 219 Database 2 - High
86 Hardware Closed 2023-03-14 22:49:22.720352152 2023-03-13 10:05:00 Fred Luddy INC0000000084 system Australia Luke Wilson David Loo 2023-03-14 22:49:22.720352152 Issue with Printer210 Hardware 2 - High
87 Hardware Closed 2023-03-18 09:32:55.751173465 2023-03-13 11:36:00 Charlie Whitherspoon INC0000000085 admin Australia Charlie Whitherspoon Don Goodliffe 2023-03-18 09:32:55.751173465 Issue with Printer546 in Australia Hardware 2 - High
88 Hardware Resolved 2023-03-23 14:56:55.026865443 2023-03-14 00:04:00 Charlie Whitherspoon INC0000000086 admin Australia Luke Wilson David Loo 2023-03-23 14:56:55.026865443 Issue with Printer546 in Australia office Hardware 2 - High
89 Hardware Resolved 2023-03-26 11:10:50.949076210 2023-03-17 00:19:00 Charlie Whitherspoon INC0000000087 admin Australia Howard Johnson David Loo 2023-03-26 11:10:50.949076210 Printer546 is malfunctioning Hardware 1 - Critical
90 Hardware Resolved 2023-03-18 07:40:00.000000000 2023-03-17 07:40:00 Charlie Whitherspoon INC0000000088 employee Australia Fred Luddy David Loo 2023-03-18 07:40:00.000000000 Printer546 has a paper jam Hardware 2 - High
91 Hardware Resolved 2023-03-22 15:24:16.646216503 2023-03-18 01:04:00 Charlie Whitherspoon INC0000000089 employee Australia Fred Luddy David Loo 2023-03-22 15:24:16.646216503 Printer546 is malfunctioning in Australia Hardware 1 - Critical
92 Software Resolved 2023-03-26 17:14:15.209900642 2023-03-19 09:40:00 Charlie Whitherspoon INC0000000090 system United States Fred Luddy Don Goodliffe 2023-03-26 17:14:15.209900642 Software update failure on work PC Software 3 - Moderate
93 Hardware Resolved 2023-03-21 01:02:44.587646914 2023-03-19 12:57:00 Fred Luddy INC0000000091 admin Australia Beth Anglin David Loo 2023-03-21 01:02:44.587646914 Printer546 is not working Hardware 1 - Critical
94 Network Resolved 2023-03-31 07:59:26.909209525 2023-03-19 14:53:00 Howard Johnson INC0000000092 employee Australia Fred Luddy Bud Richman 2023-03-31 07:59:26.909209525 Network downtime issue in Australia Network 1 - Critical
95 Inquiry / Help Closed 2023-04-04 19:04:22.181856865 2023-03-22 13:51:00 Fred Luddy INC0000000093 admin United States Charlie Whitherspoon ITIL User 2023-04-04 19:04:22.181856865 Need help with software installation Service Desk 2 - High
96 Hardware Resolved 2023-03-29 18:40:47.611595618 2023-03-22 14:07:00 Howard Johnson INC0000000094 system Australia Howard Johnson David Loo 2023-03-29 18:40:47.611595618 Printer546 is having a paper jam issue Hardware 1 - Critical
97 Hardware Resolved 2023-04-13 00:44:40.599581505 2023-03-22 20:33:00 Luke Wilson INC0000000095 admin India Beth Anglin ITIL User 2023-04-13 00:44:40.599581505 Server error on HDD2385 Hardware 2 - High
98 Hardware Resolved 2023-03-31 08:03:25.091057805 2023-03-23 07:51:00 Charlie Whitherspoon INC0000000096 admin Australia Luke Wilson David Loo 2023-03-31 08:03:25.091057805 Printer546 is not working Hardware 2 - High
99 Hardware Resolved 2023-03-30 05:18:20.748165094 2023-03-23 16:57:00 Luke Wilson INC0000000097 employee UK Charlie Whitherspoon David Loo 2023-03-30 05:18:20.748165094 Issue with workstation PC238 Hardware 3 - Moderate
100 Software Closed 2023-04-08 08:46:45.358954276 2023-03-23 22:07:00 Beth Anglin INC0000000098 system India Howard Johnson Bud Richman 2023-04-08 08:46:45.358954276 Bug detected in accounting software Software 2 - High
101 Hardware Closed 2023-03-29 09:27:22.091188363 2023-03-26 03:15:00 Luke Wilson INC0000000099 employee Australia Charlie Whitherspoon David Loo 2023-03-29 09:27:22.091188363 Printer546 is not working properly Hardware 2 - High
102 Hardware Resolved 2023-04-08 15:04:33.153395278 2023-03-26 20:37:00 Fred Luddy INC0000000100 system Australia Beth Anglin ITIL User 2023-04-08 15:04:33.153395278 Printer546 in Australia is not working Hardware 1 - Critical
103 Hardware Closed 2023-04-08 07:50:02.291054808 2023-03-27 23:22:00 Fred Luddy INC0000000101 system Canada Charlie Whitherspoon Bud Richman 2023-04-08 07:50:02.291054808 Laptop973 malfunction in Canada location Hardware 1 - Critical
104 Hardware Resolved 2023-04-04 09:15:27.409492338 2023-03-29 01:49:00 Fred Luddy INC0000000102 employee Australia Fred Luddy Don Goodliffe 2023-04-04 09:15:27.409492338 Printer546 is down Hardware 1 - Critical
105 Hardware Closed 2023-04-05 05:58:43.770711476 2023-03-29 05:22:00 Luke Wilson INC0000000103 admin India Fred Luddy Don Goodliffe 2023-04-05 05:58:43.770711476 Server076 overheating issue Hardware 2 - High
106 Hardware Resolved 2023-03-31 22:32:42.024027147 2023-03-30 00:58:00 Charlie Whitherspoon INC0000000104 system Australia Charlie Whitherspoon David Loo 2023-03-31 22:32:42.024027147 Printer546 is not working properly Hardware 1 - Critical
107 Hardware Resolved 2023-04-16 00:36:30.146701781 2023-04-01 09:01:00 Luke Wilson INC0000000105 employee Australia Beth Anglin David Loo 2023-04-16 00:36:30.146701781 Printer issue with Printer546 in Australia Hardware 3 - Moderate
108 Network Resolved 2023-04-08 23:37:33.628402771 2023-04-02 15:37:00 Howard Johnson INC0000000106 system Australia Fred Luddy Bud Richman 2023-04-08 23:37:33.628402771 Internet connectivity issue with Australian network Network 2 - High
109 Hardware Closed 2023-04-13 19:24:58.346273013 2023-04-03 23:10:00 Howard Johnson INC0000000107 employee United States Fred Luddy ITIL User 2023-04-13 19:24:58.346273013 US Server Unresponsive Hardware 2 - High
110 Hardware Resolved 2023-04-09 09:12:14.485573467 2023-04-04 04:43:00 Charlie Whitherspoon INC0000000108 admin Australia Luke Wilson Don Goodliffe 2023-04-09 09:12:14.485573467 Issue with Printer276 in Australia Hardware 2 - High
111 Hardware Resolved 2023-04-17 20:17:35.569877984 2023-04-05 00:45:00 Fred Luddy INC0000000109 admin Australia Fred Luddy Bud Richman 2023-04-17 20:17:35.569877984 Printer546 is not working in Australia location Hardware 2 - High
112 Network Resolved 2023-04-13 15:50:15.123078287 2023-04-08 12:59:00 Charlie Whitherspoon INC0000000110 employee Australia Howard Johnson Don Goodliffe 2023-04-13 15:50:15.123078287 Network outage reported Network 1 - Critical
113 Hardware Resolved 2023-04-13 02:17:59.600859991 2023-04-08 22:13:00 Charlie Whitherspoon INC0000000111 employee Australia Luke Wilson Bud Richman 2023-04-13 02:17:59.600859991 Printer546 is malfunctioning in Australia Hardware 2 - High
114 Database Closed 2023-04-15 04:23:54.073331834 2023-04-09 10:28:00 Beth Anglin INC0000000112 employee India Fred Luddy David Loo 2023-04-15 04:23:54.073331834 Unable to connect to SQL Database Database 3 - Moderate
115 Hardware Resolved 2023-04-17 11:40:20.915287122 2023-04-09 15:33:00 Beth Anglin INC0000000113 admin Australia Fred Luddy Don Goodliffe 2023-04-17 11:40:20.915287122 Printer error on Printer546 Hardware 1 - Critical
116 Hardware Closed 2023-04-24 09:36:05.775625483 2023-04-10 12:12:00 Beth Anglin INC0000000114 employee Australia Fred Luddy Bud Richman 2023-04-24 09:36:05.775625483 Printer546 is not working Hardware 2 - High
117 Hardware Resolved 2023-04-13 12:12:50.918205479 2023-04-11 08:43:00 Charlie Whitherspoon INC0000000115 employee Australia Beth Anglin Don Goodliffe 2023-04-13 12:12:50.918205479 Printer546 is not responding Hardware 2 - High
118 Hardware Resolved 2023-04-22 08:16:59.883429480 2023-04-11 11:50:00 Beth Anglin INC0000000116 admin UK Luke Wilson ITIL User 2023-04-22 08:16:59.883429480 UK Printer546 malfunctioning Hardware 2 - High
119 Network Resolved 2023-04-13 09:52:00.000000000 2023-04-12 09:52:00 Charlie Whitherspoon INC0000000117 employee Canada Beth Anglin Bud Richman 2023-04-13 09:52:00.000000000 Network outage at Canada site Network 1 - Critical
120 Network Resolved 2023-04-13 12:13:00.000000000 2023-04-12 12:13:00 Charlie Whitherspoon INC0000000118 employee UK Fred Luddy ITIL User 2023-04-13 12:13:00.000000000 Network failure in region UK Network 1 - Critical
121 Hardware Closed 2023-04-14 10:00:00.000000000 2023-04-13 10:00:00 Howard Johnson INC0000000119 employee Australia Luke Wilson Don Goodliffe 2023-04-14 10:00:00.000000000 Printer639 is not working properly Hardware 1 - Critical
122 Database Closed 2023-04-25 00:40:17.584686390 2023-04-14 23:54:00 Luke Wilson INC0000000120 system India Charlie Whitherspoon Bud Richman 2023-04-25 00:40:17.584686390 Database query optimization issue at India location Database 3 - Moderate
123 Hardware Closed 2023-04-25 04:21:38.122505056 2023-04-15 11:57:00 Howard Johnson INC0000000121 employee Australia Fred Luddy ITIL User 2023-04-25 04:21:38.122505056 Printer789 is not responding Hardware 2 - High
124 Network Resolved 2023-04-19 16:48:00.000000000 2023-04-18 16:48:00 Charlie Whitherspoon INC0000000122 system UK Fred Luddy Don Goodliffe 2023-04-19 16:48:00.000000000 Network connection issue in UK Network 2 - High
125 Hardware Closed 2023-05-03 23:18:07.556497402 2023-04-18 19:22:00 Howard Johnson INC0000000123 employee Australia Beth Anglin Don Goodliffe 2023-05-03 23:18:07.556497402 Printer788 is not working properly Hardware 1 - Critical
126 Network Closed 2023-04-24 02:25:13.899200115 2023-04-18 22:20:00 Fred Luddy INC0000000124 system India Howard Johnson Bud Richman 2023-04-24 02:25:13.899200115 Network outage in India location Network 1 - Critical
127 Database Resolved 2023-04-26 00:28:50.913657583 2023-04-19 07:07:00 Fred Luddy INC0000000125 employee India Luke Wilson ITIL User 2023-04-26 00:28:50.913657583 Database Server Outage Database 2 - High
128 Hardware Resolved 2023-04-30 20:00:34.805177671 2023-04-19 14:41:00 Fred Luddy INC0000000126 employee Australia Charlie Whitherspoon ITIL User 2023-04-30 20:00:34.805177671 Printer556 is not working Hardware 1 - Critical
129 Hardware Resolved 2023-04-26 13:43:55.256743773 2023-04-20 22:34:00 Beth Anglin INC0000000127 admin Australia Howard Johnson Don Goodliffe 2023-04-26 13:43:55.256743773 Printer454 failed in office Hardware 1 - Critical
130 Hardware Closed 2023-05-05 00:21:12.204265630 2023-04-21 03:46:00 Beth Anglin INC0000000128 system United States Luke Wilson Don Goodliffe 2023-05-05 00:21:12.204265630 Desktop PC not turning on Hardware 2 - High
131 Software Closed 2023-05-06 00:19:06.845921162 2023-04-21 08:13:00 Charlie Whitherspoon INC0000000129 employee Australia Luke Wilson David Loo 2023-05-06 00:19:06.845921162 Software license renewal required Software 4 - Low
132 Hardware Closed 2023-04-29 07:22:13.691497066 2023-04-21 17:22:00 Luke Wilson INC0000000130 system UK Charlie Whitherspoon David Loo 2023-04-29 07:22:13.691497066 Issue with UK server hardware Hardware 2 - High
133 Hardware Closed 2023-04-26 07:15:31.647958414 2023-04-22 10:55:00 Howard Johnson INC0000000131 system Australia Luke Wilson David Loo 2023-04-26 07:15:31.647958414 Issue with Printer546 in Australia Hardware 2 - High
134 Hardware Closed 2023-05-10 03:20:31.007719853 2023-04-23 21:20:00 Howard Johnson INC0000000132 system Australia Fred Luddy David Loo 2023-05-10 03:20:31.007719853 Printer827 is not working properly in Australia Hardware 2 - High
135 Hardware Resolved 2023-05-10 23:55:09.253391223 2023-04-27 03:25:00 Howard Johnson INC0000000133 system UK Charlie Whitherspoon Don Goodliffe 2023-05-10 23:55:09.253391223 Faulty keyboard on workstation Hardware 2 - High
136 Network Closed 2023-05-05 01:59:48.858836394 2023-04-27 10:45:00 Luke Wilson INC0000000134 admin UK Charlie Whitherspoon ITIL User 2023-05-05 01:59:48.858836394 Network outage in UK site Network 1 - Critical
137 Hardware Resolved 2023-05-06 08:53:56.696181202 2023-04-28 01:24:00 Luke Wilson INC0000000135 system Australia Howard Johnson David Loo 2023-05-06 08:53:56.696181202 Printer547 isn't responding Hardware 2 - High
138 Hardware Closed 2023-05-14 08:03:47.192602517 2023-04-30 00:53:00 Charlie Whitherspoon INC0000000136 admin India Howard Johnson Don Goodliffe 2023-05-14 08:03:47.192602517 Issue with the server hardware Hardware 1 - Critical
139 Hardware Resolved 2023-05-05 19:25:33.306689559 2023-05-02 14:34:00 Beth Anglin INC0000000137 employee Australia Luke Wilson David Loo 2023-05-05 19:25:33.306689559 Printer546 is broken in Australia Hardware 2 - High
140 Hardware Resolved 2023-05-08 00:19:49.950083121 2023-05-02 15:01:00 Luke Wilson INC0000000138 admin Australia Howard Johnson Don Goodliffe 2023-05-08 00:19:49.950083121 Printer546 is not working properly Hardware 2 - High
141 Hardware Closed 2023-05-15 10:38:15.815796741 2023-05-03 04:24:00 Charlie Whitherspoon INC0000000139 admin Australia Beth Anglin Don Goodliffe 2023-05-15 10:38:15.815796741 Printer472 in Australia is not responding Hardware 1 - Critical
142 Hardware Closed 2023-05-04 21:57:00.000000000 2023-05-03 21:57:00 Beth Anglin INC0000000140 admin UK Howard Johnson David Loo 2023-05-04 21:57:00.000000000 UK Desktop PC with ID: Desktop123 has stopped working Hardware 2 - High
143 Software Closed 2023-05-14 06:26:59.910015516 2023-05-04 13:17:00 Luke Wilson INC0000000141 system India Charlie Whitherspoon Bud Richman 2023-05-14 06:26:59.910015516 Unable to install new software Software 2 - High
144 Hardware Resolved 2023-05-12 02:21:34.844909705 2023-05-05 07:09:00 Beth Anglin INC0000000142 employee Australia Beth Anglin David Loo 2023-05-12 02:21:34.844909705 Issue with Printer546 in Australia Hardware 2 - High
145 Hardware Closed 2023-05-19 09:53:34.982040620 2023-05-05 20:05:00 Charlie Whitherspoon INC0000000143 admin India Beth Anglin David Loo 2023-05-19 09:53:34.982040620 Server failure - server123 Hardware 1 - Critical
146 Database Closed 2023-05-10 22:35:58.881919516 2023-05-05 20:26:00 Fred Luddy INC0000000144 admin United States Charlie Whitherspoon David Loo 2023-05-10 22:35:58.881919516 Unable to access the database Database 2 - High
147 Inquiry / Help Closed 2023-05-06 22:24:00.000000000 2023-05-05 22:24:00 Charlie Whitherspoon INC0000000145 system Canada Charlie Whitherspoon Don Goodliffe 2023-05-06 22:24:00.000000000 Inquiry about help on local systems Service Desk 3 - Moderate
148 Hardware Resolved 2023-05-13 14:49:23.379483573 2023-05-07 09:01:00 Fred Luddy INC0000000146 employee Australia Luke Wilson ITIL User 2023-05-13 14:49:23.379483573 Printer546 issue in Australia Hardware 2 - High
149 Hardware Closed 2023-05-13 13:14:46.388208661 2023-05-07 11:12:00 Howard Johnson INC0000000147 system Australia Luke Wilson Bud Richman 2023-05-13 13:14:46.388208661 Issue with Printer546 in Australia Hardware 1 - Critical
150 Hardware Resolved 2023-05-14 12:40:40.813937606 2023-05-07 12:05:00 Beth Anglin INC0000000148 system Canada Howard Johnson ITIL User 2023-05-14 12:40:40.813937606 Issue with Dell521 Desktop PC malfunctioning Hardware 2 - High
151 Hardware Closed 2023-05-24 17:45:04.375124775 2023-05-12 06:51:00 Charlie Whitherspoon INC0000000149 system Australia Luke Wilson ITIL User 2023-05-24 17:45:04.375124775 Issue with Printer546 in Australia Hardware 2 - High
152 Hardware Closed 2023-05-19 04:22:50.443252112 2023-05-12 11:38:00 Beth Anglin INC0000000150 admin Australia Beth Anglin David Loo 2023-05-19 04:22:50.443252112 Printer546 is not printing Hardware 1 - Critical
153 Software Resolved 2023-05-19 01:48:03.565852983 2023-05-13 02:54:00 Luke Wilson INC0000000151 employee India Howard Johnson Don Goodliffe 2023-05-19 01:48:03.565852983 Software update failed on the server Software 3 - Moderate
154 Hardware Resolved 2023-05-24 09:29:18.509870284 2023-05-13 10:11:00 Fred Luddy INC0000000152 admin Australia Howard Johnson Don Goodliffe 2023-05-24 09:29:18.509870284 Issue with Printer546 in Australia Hardware 3 - Moderate
155 Hardware Closed 2023-05-19 07:25:36.115649042 2023-05-14 11:45:00 Fred Luddy INC0000000153 admin Australia Luke Wilson Don Goodliffe 2023-05-19 07:25:36.115649042 Printer546 has stopped working in Australia Hardware 1 - Critical
156 Hardware Closed 2023-05-18 20:30:00.000000000 2023-05-17 20:30:00 Fred Luddy INC0000000154 employee Australia Howard Johnson David Loo 2023-05-18 20:30:00.000000000 Printer876 is not printing Hardware 1 - Critical
157 Hardware Resolved 2023-05-27 00:02:45.297437201 2023-05-18 07:29:00 Luke Wilson INC0000000155 employee Australia Fred Luddy Bud Richman 2023-05-27 00:02:45.297437201 Printer546 malfunction in Australia Hardware 2 - High
158 Hardware Resolved 2023-05-29 16:00:46.480174225 2023-05-18 17:29:00 Fred Luddy INC0000000156 system India Fred Luddy Don Goodliffe 2023-05-29 16:00:46.480174225 Issue with Dell Inspiron 15 Hardware 2 - High
159 Database Closed 2023-06-05 23:47:52.328722644 2023-05-18 22:32:00 Howard Johnson INC0000000157 employee India Fred Luddy ITIL User 2023-06-05 23:47:52.328722644 SQL error on Production Server Database 2 - High
160 Hardware Resolved 2023-06-03 13:13:53.896117331 2023-05-19 04:05:00 Charlie Whitherspoon INC0000000158 admin Australia Howard Johnson Bud Richman 2023-06-03 13:13:53.896117331 Printer546 encountered an issue Hardware 1 - Critical
161 Hardware Resolved 2023-05-24 07:52:48.690310999 2023-05-20 06:12:00 Beth Anglin INC0000000159 system Australia Charlie Whitherspoon David Loo 2023-05-24 07:52:48.690310999 Printer issue with Printer546 in Australia Hardware 2 - High
162 Network Closed 2023-05-31 03:23:19.484544434 2023-05-21 05:49:00 Howard Johnson INC0000000160 employee India Charlie Whitherspoon ITIL User 2023-05-31 03:23:19.484544434 Network outage in India region Network 2 - High
163 Hardware Closed 2023-05-22 23:24:00.000000000 2023-05-21 23:24:00 Howard Johnson INC0000000161 system India Beth Anglin ITIL User 2023-05-22 23:24:00.000000000 Server failure - static issue Hardware 2 - High
164 Hardware Resolved 2023-05-31 14:07:51.086048950 2023-05-22 01:22:00 Beth Anglin INC0000000162 system Australia Fred Luddy Bud Richman 2023-05-31 14:07:51.086048950 Printer546 malfunction in Australia Hardware 2 - High
165 Hardware Closed 2023-06-07 16:18:08.061177566 2023-05-24 02:06:00 Fred Luddy INC0000000163 admin United States Howard Johnson Bud Richman 2023-06-07 16:18:08.061177566 Issue with processing unit in desktop PC Hardware 3 - Moderate
166 Hardware Closed 2023-05-27 02:04:45.048501853 2023-05-24 03:55:00 Luke Wilson INC0000000164 employee Australia Charlie Whitherspoon Don Goodliffe 2023-05-27 02:04:45.048501853 Issue with Printer457 in Australia office Hardware 2 - High
167 Hardware Resolved 2023-05-30 02:59:49.369927031 2023-05-26 08:08:00 Fred Luddy INC0000000165 employee Australia Luke Wilson David Loo 2023-05-30 02:59:49.369927031 Printer241 issue in Australia Hardware 1 - Critical
168 Hardware Resolved 2023-05-30 11:21:04.259433606 2023-05-26 13:20:00 Fred Luddy INC0000000166 system Australia Charlie Whitherspoon David Loo 2023-05-30 11:21:04.259433606 Printer546 failure in Australia Hardware 1 - Critical
169 Hardware Resolved 2023-05-28 08:38:00.000000000 2023-05-27 08:38:00 Charlie Whitherspoon INC0000000167 admin India Luke Wilson David Loo 2023-05-28 08:38:00.000000000 Router problem with RTR546 in India Hardware 2 - High
170 Hardware Resolved 2023-06-01 13:53:33.745863862 2023-05-27 21:00:00 Fred Luddy INC0000000168 system Australia Charlie Whitherspoon ITIL User 2023-06-01 13:53:33.745863862 Printer error on Printer643 Hardware 2 - High
171 Network Resolved 2023-05-29 13:25:00.000000000 2023-05-28 13:25:00 Luke Wilson INC0000000169 system India Howard Johnson Don Goodliffe 2023-05-29 13:25:00.000000000 Network outage in Mumbai region Network 1 - Critical
172 Software Resolved 2023-06-07 06:19:03.182476115 2023-05-29 04:20:00 Beth Anglin INC0000000170 admin Canada Beth Anglin ITIL User 2023-06-07 06:19:03.182476115 Unable to install new software update Software 2 - High
173 Software Resolved 2023-06-07 15:04:30.359478777 2023-05-30 09:43:00 Luke Wilson INC0000000171 system Australia Fred Luddy David Loo 2023-06-07 15:04:30.359478777 Software update required Software 2 - High
174 Database Resolved 2023-06-04 09:17:41.184530679 2023-05-30 09:56:00 Luke Wilson INC0000000172 admin Canada Howard Johnson Don Goodliffe 2023-06-04 09:17:41.184530679 Issue with performance of database DB202 Database 2 - High
175 Hardware Closed 2023-06-02 00:47:00.000000000 2023-06-01 00:47:00 Charlie Whitherspoon INC0000000173 employee Australia Charlie Whitherspoon Bud Richman 2023-06-02 00:47:00.000000000 Printer546 is malfunctioning in Australia Hardware 2 - High
176 Hardware Closed 2023-06-13 22:57:17.038108358 2023-06-01 13:13:00 Luke Wilson INC0000000174 system Canada Charlie Whitherspoon ITIL User 2023-06-13 22:57:17.038108358 Failed Hard Disk on Workstation122 Hardware 2 - High
177 Hardware Resolved 2023-06-11 09:48:35.368342810 2023-06-02 12:28:00 Luke Wilson INC0000000175 admin Australia Beth Anglin Bud Richman 2023-06-11 09:48:35.368342810 Printer fail at printer547 Hardware 2 - High
178 Hardware Resolved 2023-06-11 20:25:35.094482408 2023-06-02 22:47:00 Howard Johnson INC0000000176 admin UK Charlie Whitherspoon ITIL User 2023-06-11 20:25:35.094482408 Laptop malfunctioning, requires immediate attention Hardware 2 - High
179 Hardware Closed 2023-06-17 06:06:14.854314828 2023-06-03 10:45:00 Luke Wilson INC0000000177 system Canada Beth Anglin Bud Richman 2023-06-17 06:06:14.854314828 Hardware malfunction for laptop - Canada location Hardware 2 - High
180 Hardware Resolved 2023-06-06 12:59:19.008350345 2023-06-03 12:39:00 Luke Wilson INC0000000178 employee Canada Fred Luddy ITIL User 2023-06-06 12:59:19.008350345 Issue with the server hardware Hardware 2 - High
181 Software Closed 2023-06-05 15:09:00.000000000 2023-06-04 15:09:00 Howard Johnson INC0000000179 system Canada Howard Johnson Don Goodliffe 2023-06-05 15:09:00.000000000 An application is consistently crashing Software 2 - High
182 Hardware Resolved 2023-06-09 23:10:07.618999909 2023-06-04 21:23:00 Howard Johnson INC0000000180 employee Australia Charlie Whitherspoon David Loo 2023-06-09 23:10:07.618999909 Printer546 is not working properly Hardware 2 - High
183 Hardware Closed 2023-06-06 08:20:00.000000000 2023-06-05 08:20:00 Luke Wilson INC0000000181 admin Australia Charlie Whitherspoon Don Goodliffe 2023-06-06 08:20:00.000000000 Printer546 is not working Hardware 2 - High
184 Hardware Closed 2023-06-19 06:59:02.120925069 2023-06-06 09:03:00 Howard Johnson INC0000000182 employee India Fred Luddy David Loo 2023-06-19 06:59:02.120925069 Server malfunction Hardware 2 - High
185 Hardware Resolved 2023-06-07 21:23:00.000000000 2023-06-06 21:23:00 Luke Wilson INC0000000183 employee Australia Beth Anglin Don Goodliffe 2023-06-07 21:23:00.000000000 Printer567 is not working in Brisbane office Hardware 2 - High
186 Hardware Closed 2023-06-30 13:34:11.629362629 2023-06-07 02:47:00 Howard Johnson INC0000000184 system Australia Fred Luddy David Loo 2023-06-30 13:34:11.629362629 Printer546 is not working in Australia Hardware 2 - High
187 Hardware Closed 2023-06-14 11:45:24.784548040 2023-06-07 15:24:00 Charlie Whitherspoon INC0000000185 employee United States Howard Johnson David Loo 2023-06-14 11:45:24.784548040 Monitor display not working Hardware 2 - High
188 Hardware Resolved 2023-06-08 17:00:00.000000000 2023-06-07 17:00:00 Beth Anglin INC0000000186 system Australia Charlie Whitherspoon David Loo 2023-06-08 17:00:00.000000000 Printer546 - Printer not working Hardware 3 - Moderate
189 Hardware Closed 2023-06-20 19:52:27.802682144 2023-06-08 18:44:00 Charlie Whitherspoon INC0000000187 employee Australia Beth Anglin David Loo 2023-06-20 19:52:27.802682144 Printer123 is not working properly in Australia location Hardware 1 - Critical
190 Hardware Closed 2023-06-13 20:13:50.263024628 2023-06-08 22:05:00 Howard Johnson INC0000000188 employee Australia Luke Wilson Don Goodliffe 2023-06-13 20:13:50.263024628 Printer546 issue in Australia Hardware 2 - High
191 Hardware Resolved 2023-06-24 09:17:21.801903137 2023-06-09 08:53:00 Luke Wilson INC0000000189 system Australia Luke Wilson ITIL User 2023-06-24 09:17:21.801903137 Printer error in Printer546 Hardware 2 - High
192 Hardware Closed 2023-06-15 22:13:18.416949743 2023-06-10 17:52:00 Beth Anglin INC0000000190 admin Australia Luke Wilson ITIL User 2023-06-15 22:13:18.416949743 Printer error: Paper jam on Printer546 in Australia Hardware 2 - High
193 Hardware Closed 2023-06-12 02:12:20.844915289 2023-06-10 20:44:00 Beth Anglin INC0000000191 system Australia Luke Wilson Bud Richman 2023-06-12 02:12:20.844915289 Printer546 is not printing in the Melbourne office Hardware 1 - Critical
194 Hardware Resolved 2023-06-18 08:09:47.068608027 2023-06-11 07:00:00 Luke Wilson INC0000000192 admin Australia Luke Wilson Don Goodliffe 2023-06-18 08:09:47.068608027 Issue with Printer738 in Australia Hardware 2 - High
195 Hardware Closed 2023-06-25 12:04:04.032337887 2023-06-14 04:06:00 Luke Wilson INC0000000193 system Australia Charlie Whitherspoon Bud Richman 2023-06-25 12:04:04.032337887 Printer546 is malfunctioning Hardware 2 - High
196 Inquiry / Help Closed 2023-06-29 12:44:20.753397452 2023-06-15 07:56:00 Luke Wilson INC0000000194 employee United States Beth Anglin David Loo 2023-06-29 12:44:20.753397452 Need help with application usage Service Desk 3 - Moderate
197 Network Closed 2023-06-29 19:11:43.933822843 2023-06-19 10:41:00 Howard Johnson INC0000000195 admin Australia Howard Johnson David Loo 2023-06-29 19:11:43.933822843 Connection issues with network in Australia Network 2 - High
198 Software Closed 2023-06-28 14:05:28.538482547 2023-06-19 11:21:00 Charlie Whitherspoon INC0000000196 admin United States Fred Luddy ITIL User 2023-06-28 14:05:28.538482547 Software update failure Software 2 - High
199 Hardware Closed 2023-06-25 09:59:55.161658018 2023-06-19 12:22:00 Howard Johnson INC0000000197 admin Canada Beth Anglin David Loo 2023-06-25 09:59:55.161658018 Server hardware malfunction on SCSI Canada1024 Hardware 2 - High
200 Network Closed 2023-06-22 02:33:39.410009617 2023-06-19 13:59:00 Fred Luddy INC0000000198 employee Canada Luke Wilson Don Goodliffe 2023-06-22 02:33:39.410009617 Slow network connection in office Network 2 - High
201 Hardware Closed 2023-07-01 10:42:22.374438866 2023-06-21 19:04:00 Beth Anglin INC0000000199 employee India Beth Anglin David Loo 2023-07-01 10:42:22.374438866 Issues detected with server123 Hardware 3 - Moderate
202 Hardware Resolved 2023-07-06 13:13:24.843387226 2023-06-22 17:34:00 Beth Anglin INC0000000200 employee UK Fred Luddy Bud Richman 2023-07-06 13:13:24.843387226 Issue with the sound driver on workstation PC8 Hardware 2 - High
203 Hardware Closed 2023-07-06 13:08:33.074641515 2023-06-23 12:47:00 Luke Wilson INC0000000201 system India Beth Anglin Bud Richman 2023-07-06 13:08:33.074641515 Problem with Cooling Fan Hardware 2 - High
204 Hardware Resolved 2023-06-29 22:17:23.746230748 2023-06-23 20:11:00 Howard Johnson INC0000000202 system Canada Fred Luddy ITIL User 2023-06-29 22:17:23.746230748 Hard drive failure on office desktop Hardware 2 - High
205 Database Resolved 2023-07-06 00:00:59.012006127 2023-06-25 04:50:00 Charlie Whitherspoon INC0000000203 employee UK Charlie Whitherspoon David Loo 2023-07-06 00:00:59.012006127 Unable to connect to SQL Database Database 2 - High
206 Database Closed 2023-07-01 09:46:55.866723604 2023-06-25 10:31:00 Howard Johnson INC0000000204 admin Australia Luke Wilson David Loo 2023-07-01 09:46:55.866723604 Database server error 550 Database 2 - High
207 Hardware Resolved 2023-07-06 12:23:47.840976362 2023-06-25 22:45:00 Howard Johnson INC0000000205 system Australia Howard Johnson Don Goodliffe 2023-07-06 12:23:47.840976362 Printer348 is not responding Hardware 2 - High
208 Hardware Closed 2023-06-30 06:01:54.007909417 2023-06-26 06:56:00 Fred Luddy INC0000000206 employee Australia Charlie Whitherspoon David Loo 2023-06-30 06:01:54.007909417 Printer546 is not responding Hardware 2 - High
209 Hardware Closed 2023-07-09 14:14:29.904659016 2023-06-26 08:23:00 Charlie Whitherspoon INC0000000207 admin United States Fred Luddy ITIL User 2023-07-09 14:14:29.904659016 PC1023 is not starting Hardware 1 - Critical
210 Hardware Closed 2023-07-06 07:29:00.832219981 2023-06-26 17:38:00 Howard Johnson INC0000000208 admin Australia Fred Luddy Bud Richman 2023-07-06 07:29:00.832219981 Printer error at Printer848 Hardware 1 - Critical
211 Hardware Resolved 2023-07-09 20:00:30.308403141 2023-06-27 10:20:00 Howard Johnson INC0000000209 system Australia Luke Wilson David Loo 2023-07-09 20:00:30.308403141 Printer546 in Sydney office is not working Hardware 2 - High
212 Hardware Resolved 2023-07-06 03:31:13.838619495 2023-06-27 21:41:00 Fred Luddy INC0000000210 admin UK Howard Johnson Don Goodliffe 2023-07-06 03:31:13.838619495 Issue with server SR654 Hardware 2 - High
213 Hardware Resolved 2023-07-12 18:45:07.705046349 2023-06-28 11:02:00 Fred Luddy INC0000000211 admin Australia Fred Luddy David Loo 2023-07-12 18:45:07.705046349 Printer546 issue in Sydney office Hardware 2 - High
214 Hardware Closed 2023-07-06 00:45:36.251942561 2023-06-28 14:35:00 Beth Anglin INC0000000212 system India Howard Johnson David Loo 2023-07-06 00:45:36.251942561 Terminal343 is not working Hardware 2 - High
215 Hardware Closed 2023-06-30 23:29:55.851304419 2023-06-29 19:01:00 Charlie Whitherspoon INC0000000213 system Australia Luke Wilson David Loo 2023-06-30 23:29:55.851304419 Printer error at Printer679 Hardware 3 - Moderate
216 Network Closed 2023-07-10 23:00:15.709745176 2023-07-02 07:35:00 Beth Anglin INC0000000214 system India Luke Wilson Bud Richman 2023-07-10 23:00:15.709745176 Unable to establish VPN connection Network 2 - High
217 Hardware Closed 2023-07-14 08:23:51.080019979 2023-07-03 06:45:00 Charlie Whitherspoon INC0000000215 system Australia Charlie Whitherspoon ITIL User 2023-07-14 08:23:51.080019979 Printer546 is not working! Hardware 1 - Critical
218 Inquiry / Help Closed 2023-07-15 22:29:05.785588895 2023-07-04 04:13:00 Luke Wilson INC0000000216 system UK Charlie Whitherspoon David Loo 2023-07-15 22:29:05.785588895 Inquiry regarding help with account access Service Desk 3 - Moderate
219 Hardware Resolved 2023-07-14 06:35:05.209399792 2023-07-04 13:46:00 Fred Luddy INC0000000217 admin Australia Luke Wilson ITIL User 2023-07-14 06:35:05.209399792 Printer fail - PrinterID::Printer546 Hardware 2 - High
220 Inquiry / Help Resolved 2023-07-21 18:09:17.803746956 2023-07-07 04:36:00 Charlie Whitherspoon INC0000000218 employee India Beth Anglin Bud Richman 2023-07-21 18:09:17.803746956 Need assistance with software installation Service Desk 3 - Moderate
221 Inquiry / Help Resolved 2023-07-08 04:48:00.000000000 2023-07-07 04:48:00 Beth Anglin INC0000000219 system UK Howard Johnson David Loo 2023-07-08 04:48:00.000000000 Assistance needed with UK enquiry system Service Desk 3 - Moderate
222 Network Closed 2023-07-11 23:34:29.390060680 2023-07-07 05:58:00 Howard Johnson INC0000000220 employee UK Howard Johnson David Loo 2023-07-11 23:34:29.390060680 Internet connectivity issue in UK office Network 2 - High
223 Hardware Resolved 2023-07-13 16:19:33.649785697 2023-07-07 20:52:00 Charlie Whitherspoon INC0000000221 employee Canada Beth Anglin Bud Richman 2023-07-13 16:19:33.649785697 Server malfunction in Canada Hardware 3 - Moderate
224 Hardware Closed 2023-07-23 19:05:17.533035942 2023-07-08 00:31:00 Luke Wilson INC0000000222 employee Australia Charlie Whitherspoon ITIL User 2023-07-23 19:05:17.533035942 Printer malfunction detected on Printer546 Hardware 2 - High
225 Hardware Resolved 2023-07-25 03:32:18.462401146 2023-07-09 03:39:00 Beth Anglin INC0000000223 system India Howard Johnson Bud Richman 2023-07-25 03:32:18.462401146 Computer not starting Hardware 2 - High
226 Hardware Closed 2023-07-26 17:51:52.767336231 2023-07-11 16:02:00 Luke Wilson INC0000000224 admin India Beth Anglin David Loo 2023-07-26 17:51:52.767336231 Laptop malfunction with ID233 Hardware 2 - High
227 Hardware Resolved 2023-07-20 02:37:10.813279462 2023-07-11 18:42:00 Howard Johnson INC0000000225 employee UK Howard Johnson Bud Richman 2023-07-20 02:37:10.813279462 Phone681 is not responding Hardware 2 - High
228 Hardware Resolved 2023-07-27 12:30:15.368139102 2023-07-12 00:27:00 Charlie Whitherspoon INC0000000226 admin Australia Howard Johnson Bud Richman 2023-07-27 12:30:15.368139102 Printer422 is malfunctioning in Australia Hardware 2 - High
229 Software Closed 2023-07-19 14:54:49.403388921 2023-07-12 03:22:00 Luke Wilson INC0000000227 employee Australia Beth Anglin Don Goodliffe 2023-07-19 14:54:49.403388921 Error message on Software ABC Software 3 - Moderate
230 Hardware Resolved 2023-07-14 21:15:31.584390518 2023-07-12 05:50:00 Fred Luddy INC0000000228 system Australia Fred Luddy Don Goodliffe 2023-07-14 21:15:31.584390518 Printer546 is not working Hardware 1 - Critical
231 Software Resolved 2023-07-28 21:34:00.908307924 2023-07-14 21:27:00 Howard Johnson INC0000000229 system UK Beth Anglin ITIL User 2023-07-28 21:34:00.908307924 Slowness in running application XYZ Software 3 - Moderate
232 Hardware Resolved 2023-07-20 09:47:52.908236069 2023-07-15 12:17:00 Fred Luddy INC0000000230 admin Australia Beth Anglin ITIL User 2023-07-20 09:47:52.908236069 Issue with Printer546 in Australia Hardware 1 - Critical
233 Hardware Resolved 2023-07-25 03:53:49.978687958 2023-07-15 14:09:00 Fred Luddy INC0000000231 admin Australia Howard Johnson Bud Richman 2023-07-25 03:53:49.978687958 Printer546 is not working properly. Hardware 2 - High
234 Hardware Resolved 2023-07-22 05:03:13.822074451 2023-07-16 10:58:00 Beth Anglin INC0000000232 employee Australia Beth Anglin Don Goodliffe 2023-07-22 05:03:13.822074451 Printer783 is not printing Hardware 2 - High
235 Hardware Closed 2023-07-26 01:50:52.068385147 2023-07-19 12:03:00 Luke Wilson INC0000000233 employee Australia Charlie Whitherspoon Bud Richman 2023-07-26 01:50:52.068385147 Printer786 is not working Hardware 1 - Critical
236 Inquiry / Help Closed 2023-08-01 00:45:22.754376187 2023-07-20 12:12:00 Fred Luddy INC0000000234 system United States Luke Wilson Bud Richman 2023-08-01 00:45:22.754376187 Inquiry about missing functionalities Service Desk 3 - Moderate
237 Hardware Resolved 2023-07-23 16:38:46.547163481 2023-07-21 07:12:00 Howard Johnson INC0000000235 admin UK Charlie Whitherspoon Bud Richman 2023-07-23 16:38:46.547163481 Problem with office PC Hardware 3 - Moderate
238 Hardware Resolved 2023-07-25 23:13:55.734880101 2023-07-22 04:13:00 Charlie Whitherspoon INC0000000236 employee Australia Beth Anglin Don Goodliffe 2023-07-25 23:13:55.734880101 Printer546 - Not Printing is causing issues Hardware 2 - High
239 Inquiry / Help Resolved 2023-07-30 12:07:08.997531852 2023-07-22 16:29:00 Fred Luddy INC0000000237 admin United States Charlie Whitherspoon Bud Richman 2023-07-30 12:07:08.997531852 Need assistance with software installation Service Desk 3 - Moderate
240 Inquiry / Help Closed 2023-08-09 03:19:49.048508681 2023-07-22 22:39:00 Howard Johnson INC0000000238 employee United States Beth Anglin Bud Richman 2023-08-09 03:19:49.048508681 Need help with software installation Service Desk 3 - Moderate
241 Hardware Closed 2023-08-04 04:46:10.581661057 2023-07-22 23:48:00 Howard Johnson INC0000000239 admin Australia Beth Anglin Bud Richman 2023-08-04 04:46:10.581661057 Issue with Printer546 in Australia Hardware 2 - High
242 Network Closed 2023-07-31 00:33:13.437296119 2023-07-23 08:50:00 Beth Anglin INC0000000240 admin Australia Howard Johnson Don Goodliffe 2023-07-31 00:33:13.437296119 Network router behaving erratically Network 3 - Moderate
243 Network Resolved 2023-07-25 09:09:00.000000000 2023-07-24 09:09:00 Howard Johnson INC0000000241 admin India Luke Wilson Don Goodliffe 2023-07-25 09:09:00.000000000 Slow internet connectivity issues Network 3 - Moderate
244 Network Resolved 2023-07-31 04:33:45.303280610 2023-07-24 09:13:00 Beth Anglin INC0000000242 admin UK Charlie Whitherspoon Don Goodliffe 2023-07-31 04:33:45.303280610 Unable to connect to VPN Network 2 - High
245 Hardware Resolved 2023-08-11 14:17:08.329647264 2023-07-25 08:08:00 Beth Anglin INC0000000243 system Canada Fred Luddy David Loo 2023-08-11 14:17:08.329647264 Motherboard failure on company desktop Hardware 2 - High
246 Software Closed 2023-08-02 12:16:09.558065832 2023-07-25 20:00:00 Howard Johnson INC0000000244 admin Australia Charlie Whitherspoon ITIL User 2023-08-02 12:16:09.558065832 Error 404 on Software789 Software 2 - High
247 Inquiry / Help Closed 2023-08-12 18:27:47.789421821 2023-07-26 06:53:00 Charlie Whitherspoon INC0000000245 admin Canada Charlie Whitherspoon Bud Richman 2023-08-12 18:27:47.789421821 Need assistance with software installation Service Desk 3 - Moderate
248 Hardware Closed 2023-08-02 04:32:04.560171158 2023-07-26 17:09:00 Beth Anglin INC0000000246 system Australia Howard Johnson David Loo 2023-08-02 04:32:04.560171158 Issue with Printer546 in Australia Hardware 2 - High
249 Hardware Resolved 2023-08-07 06:13:36.125124469 2023-07-27 04:40:00 Howard Johnson INC0000000247 system Australia Luke Wilson Don Goodliffe 2023-08-07 06:13:36.125124469 Printer546 is not working Hardware 2 - High
250 Hardware Closed 2023-08-08 02:22:19.738512734 2023-07-27 08:18:00 Charlie Whitherspoon INC0000000248 system UK Charlie Whitherspoon Don Goodliffe 2023-08-08 02:22:19.738512734 UK laptop malfunctioning Hardware 2 - High
251 Network Closed 2023-08-08 20:25:25.735379947 2023-07-27 19:21:00 Fred Luddy INC0000000249 system United States Beth Anglin Bud Richman 2023-08-08 20:25:25.735379947 Network outage in United States office Network 1 - Critical
252 Inquiry / Help Closed 2023-08-04 22:43:36.252615961 2023-07-28 19:29:00 Charlie Whitherspoon INC0000000250 admin Canada Luke Wilson ITIL User 2023-08-04 22:43:36.252615961 Need assistance with VPN setup Service Desk 3 - Moderate
253 Hardware Closed 2023-08-07 18:20:23.668968040 2023-07-29 10:15:00 Luke Wilson INC0000000251 employee Australia Luke Wilson Don Goodliffe 2023-08-07 18:20:23.668968040 Issue with Printer546 in Australia Hardware 2 - High
254 Hardware Closed 2023-08-02 05:21:25.991706511 2023-07-29 11:39:00 Charlie Whitherspoon INC0000000252 employee Australia Howard Johnson ITIL User 2023-08-02 05:21:25.991706511 Printer error on Printer546 Hardware 2 - High
255 Software Closed 2023-08-03 13:35:26.483807424 2023-07-30 09:49:00 Beth Anglin INC0000000253 admin Australia Beth Anglin David Loo 2023-08-03 13:35:26.483807424 MySQL database connection error on server AU120 Software 2 - High
256 Software Closed 2023-08-11 16:02:37.684405305 2023-07-30 09:52:00 Fred Luddy INC0000000254 employee Australia Charlie Whitherspoon ITIL User 2023-08-11 16:02:37.684405305 Unable to update software on local machine Software 2 - High
257 Hardware Closed 2023-08-13 06:44:24.424288482 2023-07-30 17:08:00 Charlie Whitherspoon INC0000000255 employee UK Beth Anglin ITIL User 2023-08-13 06:44:24.424288482 Broken server needs replacement Hardware 2 - High
258 Hardware Closed 2023-08-02 05:44:00.000000000 2023-08-01 05:44:00 Fred Luddy INC0000000256 employee Australia Beth Anglin ITIL User 2023-08-02 05:44:00.000000000 Printer546 is not functioning correctly Hardware 2 - High
259 Hardware Resolved 2023-08-07 18:21:44.544015394 2023-08-01 11:34:00 Beth Anglin INC0000000257 employee Australia Luke Wilson David Loo 2023-08-07 18:21:44.544015394 Printer322 is malfunctioning in Australia Hardware 2 - High
260 Hardware Resolved 2023-08-10 22:01:38.300764703 2023-08-01 13:22:00 Beth Anglin INC0000000258 employee Australia Luke Wilson David Loo 2023-08-10 22:01:38.300764703 Printer420 is not responding Hardware 1 - Critical
261 Hardware Resolved 2023-08-09 07:59:01.326042131 2023-08-02 07:41:00 Luke Wilson INC0000000259 admin Australia Howard Johnson Bud Richman 2023-08-09 07:59:01.326042131 Printer327 has stopped working in Australia Hardware 1 - Critical
262 Hardware Closed 2023-08-05 08:06:09.262346306 2023-08-02 14:46:00 Luke Wilson INC0000000260 employee India Charlie Whitherspoon Don Goodliffe 2023-08-05 08:06:09.262346306 Monitor display intermittent failure Hardware 2 - High
263 Network Closed 2023-08-04 08:39:00.000000000 2023-08-03 08:39:00 Fred Luddy INC0000000261 employee India Howard Johnson Don Goodliffe 2023-08-04 08:39:00.000000000 Unable to connect to server Network 2 - High
264 Hardware Resolved 2023-08-17 04:45:43.185739101 2023-08-03 16:41:00 Beth Anglin INC0000000262 employee Australia Beth Anglin Don Goodliffe 2023-08-17 04:45:43.185739101 Printer546 is not printing in Australia Hardware 2 - High
265 Hardware Resolved 2023-08-04 18:56:00.000000000 2023-08-03 18:56:00 Fred Luddy INC0000000263 employee Australia Luke Wilson Don Goodliffe 2023-08-04 18:56:00.000000000 Printer789 is malfunctioning in Australia Hardware 2 - High
266 Hardware Resolved 2023-08-14 09:36:00.295254938 2023-08-05 07:39:00 Howard Johnson INC0000000264 admin Australia Charlie Whitherspoon ITIL User 2023-08-14 09:36:00.295254938 Printer error at Printer546 in Australia Hardware 2 - High
267 Hardware Resolved 2023-08-07 09:44:00.000000000 2023-08-06 09:44:00 Beth Anglin INC0000000265 employee Australia Howard Johnson Bud Richman 2023-08-07 09:44:00.000000000 Printer546 in Australia location has a paper jam Hardware 2 - High
268 Hardware Closed 2023-08-15 14:03:57.099952165 2023-08-07 02:37:00 Howard Johnson INC0000000266 employee Australia Charlie Whitherspoon ITIL User 2023-08-15 14:03:57.099952165 Printer467 is out of service! Hardware 2 - High
269 Hardware Closed 2023-08-15 21:18:27.557222760 2023-08-08 09:29:00 Charlie Whitherspoon INC0000000267 admin Australia Howard Johnson Don Goodliffe 2023-08-15 21:18:27.557222760 Issue with Printer546 in Australia Hardware 3 - Moderate
270 Hardware Closed 2023-08-28 16:17:39.682367202 2023-08-09 04:10:00 Charlie Whitherspoon INC0000000268 admin Australia Howard Johnson Don Goodliffe 2023-08-28 16:17:39.682367202 Printer678 issue in Australia Hardware 2 - High
271 Network Closed 2023-08-10 06:30:11.927271898 2023-08-09 04:13:00 Charlie Whitherspoon INC0000000269 admin United States Howard Johnson ITIL User 2023-08-10 06:30:11.927271898 Unable to connect to VPN Network 2 - High
272 Hardware Closed 2023-08-19 00:17:36.874122878 2023-08-09 17:08:00 Luke Wilson INC0000000270 system Australia Fred Luddy Bud Richman 2023-08-19 00:17:36.874122878 Printer789 is not responding Hardware 1 - Critical
273 Inquiry / Help Closed 2023-08-20 02:50:00.481014067 2023-08-10 08:09:00 Fred Luddy INC0000000271 employee UK Fred Luddy ITIL User 2023-08-20 02:50:00.481014067 Need assistance with IT inquiry Service Desk 3 - Moderate
274 Hardware Closed 2023-08-24 03:39:08.172397201 2023-08-11 04:15:00 Luke Wilson INC0000000272 employee Australia Fred Luddy ITIL User 2023-08-24 03:39:08.172397201 Printer546 is not printing in Australia Hardware 1 - Critical
275 Software Closed 2023-08-13 06:41:18.526534971 2023-08-11 09:04:00 Charlie Whitherspoon INC0000000273 admin UK Beth Anglin David Loo 2023-08-13 06:41:18.526534971 Software Issue: Error while loading application on VM Software 3 - Moderate
276 Hardware Closed 2023-08-18 23:36:22.191419882 2023-08-12 03:28:00 Luke Wilson INC0000000274 system Australia Charlie Whitherspoon David Loo 2023-08-18 23:36:22.191419882 Printer546 is not working Hardware 3 - Moderate
277 Hardware Resolved 2023-08-13 15:36:00.000000000 2023-08-12 15:36:00 Howard Johnson INC0000000275 admin Australia Fred Luddy Bud Richman 2023-08-13 15:36:00.000000000 Printer546 is not functioning in Australia Hardware 2 - High
278 Hardware Resolved 2023-08-19 05:22:39.220366354 2023-08-13 08:04:00 Luke Wilson INC0000000276 system Australia Beth Anglin Don Goodliffe 2023-08-19 05:22:39.220366354 Printer546 is not working Hardware 1 - Critical
279 Hardware Resolved 2023-08-17 17:26:24.730681330 2023-08-14 09:58:00 Howard Johnson INC0000000277 system Australia Beth Anglin ITIL User 2023-08-17 17:26:24.730681330 Printer546 Error in Australia Hardware 3 - Moderate
280 Hardware Resolved 2023-08-21 08:48:34.847604103 2023-08-15 20:03:00 Beth Anglin INC0000000278 employee Australia Fred Luddy ITIL User 2023-08-21 08:48:34.847604103 Printer546 is malfunctioning Hardware 1 - Critical
281 Hardware Closed 2023-08-22 04:24:28.410211673 2023-08-16 19:14:00 Fred Luddy INC0000000279 system Australia Beth Anglin Don Goodliffe 2023-08-22 04:24:28.410211673 Issue with Printer546 in Australia Hardware 2 - High
282 Hardware Resolved 2023-08-25 09:49:36.214757254 2023-08-17 11:38:00 Luke Wilson INC0000000280 admin Australia Charlie Whitherspoon David Loo 2023-08-25 09:49:36.214757254 Printer issue with Printer546 Hardware 1 - Critical
283 Hardware Closed 2023-08-19 10:57:00.000000000 2023-08-18 10:57:00 Fred Luddy INC0000000281 admin Australia Charlie Whitherspoon ITIL User 2023-08-19 10:57:00.000000000 Issue with Printer546 Hardware 1 - Critical
284 Database Closed 2023-08-23 19:40:27.266944172 2023-08-19 12:57:00 Howard Johnson INC0000000282 system UK Howard Johnson Bud Richman 2023-08-23 19:40:27.266944172 Connection issue with UK_DB47 Database Database 2 - High
285 Hardware Closed 2023-08-24 00:59:37.177124394 2023-08-20 08:09:00 Charlie Whitherspoon INC0000000283 employee Australia Howard Johnson David Loo 2023-08-24 00:59:37.177124394 Printer678 malfunctioning in Australia Hardware 2 - High
286 Hardware Resolved 2023-08-26 09:29:01.912064757 2023-08-20 08:38:00 Fred Luddy INC0000000284 employee Australia Beth Anglin ITIL User 2023-08-26 09:29:01.912064757 Issue with Printer546 in Australia Hardware 2 - High
287 Hardware Closed 2023-08-24 03:28:09.603360173 2023-08-20 18:16:00 Luke Wilson INC0000000285 employee Australia Charlie Whitherspoon Bud Richman 2023-08-24 03:28:09.603360173 Printer546 is failing Hardware 1 - Critical
288 Inquiry / Help Closed 2023-08-26 15:36:56.981753690 2023-08-21 07:17:00 Howard Johnson INC0000000286 admin India Fred Luddy Bud Richman 2023-08-26 15:36:56.981753690 Need help with software installation Service Desk 3 - Moderate
289 Hardware Closed 2023-09-05 02:07:43.113682721 2023-08-21 07:38:00 Howard Johnson INC0000000287 admin United States Howard Johnson David Loo 2023-09-05 02:07:43.113682721 Hardware issue with the CPU overheating Hardware 1 - Critical
290 Database Resolved 2023-08-22 19:11:00.000000000 2023-08-21 19:11:00 Charlie Whitherspoon INC0000000288 employee UK Beth Anglin David Loo 2023-08-22 19:11:00.000000000 Error detected in Database system Database 1 - Critical
291 Network Closed 2023-08-26 16:09:36.942939516 2023-08-22 03:19:00 Fred Luddy INC0000000289 admin Australia Beth Anglin Bud Richman 2023-08-26 16:09:36.942939516 Network connection issue, Australia Network 2 - High
292 Hardware Closed 2023-08-25 07:22:00.000000000 2023-08-24 07:22:00 Luke Wilson INC0000000290 admin Australia Charlie Whitherspoon David Loo 2023-08-25 07:22:00.000000000 Printer546 is offline Hardware 2 - High
293 Hardware Closed 2023-09-03 18:58:33.803118210 2023-08-25 12:10:00 Fred Luddy INC0000000291 admin Australia Howard Johnson David Loo 2023-09-03 18:58:33.803118210 Printer489 has a paper jam Hardware 2 - High
294 Network Closed 2023-08-30 14:14:08.283969923 2023-08-25 22:41:00 Charlie Whitherspoon INC0000000292 employee UK Luke Wilson Bud Richman 2023-08-30 14:14:08.283969923 Losing connectivity frequently Network 2 - High
295 Database Resolved 2023-08-27 03:03:00.000000000 2023-08-26 03:03:00 Beth Anglin INC0000000293 admin UK Luke Wilson ITIL User 2023-08-27 03:03:00.000000000 Issue with SQL Server783 Database 2 - High
296 Database Closed 2023-08-30 13:49:54.648995923 2023-08-27 21:14:00 Fred Luddy INC0000000294 system Canada Fred Luddy Don Goodliffe 2023-08-30 13:49:54.648995923 Unable to connect to Database DB4434 Database 2 - High
297 Database Closed 2023-09-01 14:19:29.165134519 2023-08-28 16:06:00 Fred Luddy INC0000000295 employee Australia Luke Wilson ITIL User 2023-09-01 14:19:29.165134519 Database error on SQL server Database 2 - High
298 Hardware Closed 2023-08-31 15:44:00.000000000 2023-08-30 15:44:00 Fred Luddy INC0000000296 system Australia Howard Johnson ITIL User 2023-08-31 15:44:00.000000000 Printer546 is not working Hardware 1 - Critical
299 Hardware Closed 2023-09-07 23:02:26.238518168 2023-08-31 14:06:00 Luke Wilson INC0000000297 admin Australia Charlie Whitherspoon Don Goodliffe 2023-09-07 23:02:26.238518168 Printer392 is constantly jamming Hardware 2 - High
300 Hardware Resolved 2023-09-07 09:17:08.466232846 2023-09-02 01:15:00 Beth Anglin INC0000000298 employee Australia Fred Luddy ITIL User 2023-09-07 09:17:08.466232846 Printer786 malfunctioning Hardware 1 - Critical
301 Hardware Closed 2023-09-03 02:19:00.000000000 2023-09-02 02:19:00 Howard Johnson INC0000000299 employee India Luke Wilson David Loo 2023-09-03 02:19:00.000000000 Issue with motherboard in workstation DSK789 Hardware 2 - High
302 Software Resolved 2023-09-11 18:47:05.423433239 2023-09-02 03:20:00 Luke Wilson INC0000000300 system UK Fred Luddy Bud Richman 2023-09-11 18:47:05.423433239 Error with billing software Software 2 - High
303 Hardware Closed 2023-09-14 16:03:56.241021820 2023-09-03 07:56:00 Charlie Whitherspoon INC0000000301 system Australia Howard Johnson ITIL User 2023-09-14 16:03:56.241021820 Printer567 is not responding Hardware 2 - High
304 Hardware Closed 2023-09-13 05:14:51.293532720 2023-09-03 12:21:00 Charlie Whitherspoon INC0000000302 employee Australia Fred Luddy Bud Richman 2023-09-13 05:14:51.293532720 Printer546 - printing issue in Australia Hardware 2 - High
305 Hardware Closed 2023-09-13 13:44:32.848563603 2023-09-03 15:48:00 Fred Luddy INC0000000303 system India Howard Johnson David Loo 2023-09-13 13:44:32.848563603 Bad sector on Hard Disk in desktop model ID E0395 Hardware 3 - Moderate
306 Hardware Resolved 2023-09-16 03:46:06.609216047 2023-09-04 16:00:00 Fred Luddy INC0000000304 admin Australia Luke Wilson Bud Richman 2023-09-16 03:46:06.609216047 Printer failure on Printer546 Hardware 1 - Critical
307 Hardware Closed 2023-09-15 01:07:41.823641770 2023-09-04 18:36:00 Luke Wilson INC0000000305 system UK Charlie Whitherspoon ITIL User 2023-09-15 01:07:41.823641770 Issue with desktop workstation 3F45 Hardware 2 - High
308 Hardware Closed 2023-09-13 23:47:44.874072603 2023-09-06 12:24:00 Luke Wilson INC0000000306 admin United States Charlie Whitherspoon Don Goodliffe 2023-09-13 23:47:44.874072603 Server123 has crashed Hardware 1 - Critical
309 Network Resolved 2023-09-13 04:40:34.280556892 2023-09-07 03:40:00 Howard Johnson INC0000000307 admin Australia Charlie Whitherspoon Don Goodliffe 2023-09-13 04:40:34.280556892 Network outage in Australia Network 1 - Critical
310 Database Resolved 2023-09-20 04:57:50.969058643 2023-09-07 17:44:00 Luke Wilson INC0000000308 employee United States Charlie Whitherspoon ITIL User 2023-09-20 04:57:50.969058643 Unable to access client database on Oracle Database 2 - High
311 Hardware Resolved 2023-09-13 00:09:56.020598186 2023-09-08 07:01:00 Luke Wilson INC0000000309 system Australia Howard Johnson Bud Richman 2023-09-13 00:09:56.020598186 Printer546 in Australia is not working Hardware 2 - High
312 Hardware Resolved 2023-09-13 01:47:32.680016461 2023-09-08 17:14:00 Howard Johnson INC0000000310 admin Canada Beth Anglin Bud Richman 2023-09-13 01:47:32.680016461 Workstation CPU Overheating Hardware 2 - High
313 Hardware Resolved 2023-09-17 17:36:33.312203552 2023-09-11 18:57:00 Beth Anglin INC0000000311 admin Australia Beth Anglin Don Goodliffe 2023-09-17 17:36:33.312203552 Issue with Printer546 in Australia Hardware 2 - High
314 Database Closed 2023-09-22 23:55:17.560026848 2023-09-12 15:43:00 Luke Wilson INC0000000312 system United States Howard Johnson Don Goodliffe 2023-09-22 23:55:17.560026848 Database Error ID382 - System Slowdown Database 2 - High
315 Database Closed 2023-09-18 08:09:07.717459166 2023-09-13 03:14:00 Howard Johnson INC0000000313 system UK Charlie Whitherspoon ITIL User 2023-09-18 08:09:07.717459166 Error loading Database267 in the UK office Database 2 - High
316 Hardware Resolved 2023-09-18 19:43:08.637023310 2023-09-13 23:38:00 Luke Wilson INC0000000314 employee Australia Charlie Whitherspoon Bud Richman 2023-09-18 19:43:08.637023310 Printer546 is malfunctioning in Australia Hardware 2 - High
317 Hardware Closed 2023-09-28 01:25:23.074702845 2023-09-14 10:29:00 Charlie Whitherspoon INC0000000315 admin Canada Luke Wilson Bud Richman 2023-09-28 01:25:23.074702845 Server Crash on machine233 Hardware 1 - Critical
318 Database Closed 2023-09-16 11:23:21.172473709 2023-09-14 10:58:00 Fred Luddy INC0000000316 admin Australia Howard Johnson Bud Richman 2023-09-16 11:23:21.172473709 Error in Database connectivity Database 2 - High
319 Hardware Closed 2023-09-21 01:28:06.686513687 2023-09-14 13:00:00 Luke Wilson INC0000000317 admin Australia Charlie Whitherspoon ITIL User 2023-09-21 01:28:06.686513687 Printer546 issue in Australia Hardware 2 - High
320 Inquiry / Help Closed 2023-09-15 15:54:00.000000000 2023-09-14 15:54:00 Beth Anglin INC0000000318 employee Australia Luke Wilson David Loo 2023-09-15 15:54:00.000000000 Printer546 is not working Hardware 1 - Critical
321 Hardware Resolved 2023-09-23 18:17:16.716938240 2023-09-15 05:28:00 Charlie Whitherspoon INC0000000319 system Australia Charlie Whitherspoon Don Goodliffe 2023-09-23 18:17:16.716938240 Printer546 in Australia experiencing issues Hardware 1 - Critical
322 Software Closed 2023-09-20 20:58:46.751153395 2023-09-16 09:18:00 Fred Luddy INC0000000320 system Canada Fred Luddy David Loo 2023-09-20 20:58:46.751153395 Performance issues with Software123 Software 3 - Moderate
323 Hardware Closed 2023-09-22 13:11:16.460337579 2023-09-16 09:20:00 Fred Luddy INC0000000321 admin Australia Howard Johnson ITIL User 2023-09-22 13:11:16.460337579 Printer546 is not working properly Hardware 2 - High
324 Hardware Closed 2023-09-30 16:57:13.076218110 2023-09-18 03:29:00 Charlie Whitherspoon INC0000000322 employee United States Beth Anglin Don Goodliffe 2023-09-30 16:57:13.076218110 Server failure for US node Hardware 1 - Critical
325 Network Closed 2023-09-22 15:44:42.056556368 2023-09-19 03:45:00 Beth Anglin INC0000000323 employee United States Luke Wilson Bud Richman 2023-09-22 15:44:42.056556368 Internet connection problem in the United States Network 2 - High
326 Hardware Closed 2023-10-05 10:37:47.028545047 2023-09-19 08:44:00 Fred Luddy INC0000000324 admin Australia Charlie Whitherspoon Don Goodliffe 2023-10-05 10:37:47.028545047 Printer546 is having issues Hardware 2 - High
327 Hardware Resolved 2023-10-03 08:14:22.675801438 2023-09-20 06:22:00 Luke Wilson INC0000000325 system Australia Charlie Whitherspoon Don Goodliffe 2023-10-03 08:14:22.675801438 The Printer546 in Australia is not working properly Hardware 2 - High
328 Hardware Closed 2023-09-22 07:03:43.180128742 2023-09-20 20:36:00 Luke Wilson INC0000000326 system United States Charlie Whitherspoon David Loo 2023-09-22 07:03:43.180128742 Server832 failure at the data center Hardware 1 - Critical
329 Hardware Resolved 2023-10-05 14:06:46.265722782 2023-09-21 05:32:00 Beth Anglin INC0000000327 admin United States Charlie Whitherspoon Don Goodliffe 2023-10-05 14:06:46.265722782 Monitor345 not functioning Hardware 2 - High
330 Hardware Resolved 2023-09-28 10:20:40.858388369 2023-09-21 14:49:00 Howard Johnson INC0000000328 employee UK Luke Wilson Don Goodliffe 2023-09-28 10:20:40.858388369 Issue with loading up laptop model L-914 Hardware 2 - High
331 Network Closed 2023-09-22 21:14:00.000000000 2023-09-21 21:14:00 Beth Anglin INC0000000329 system India Howard Johnson Don Goodliffe 2023-09-22 21:14:00.000000000 Network connectivity issue Network 3 - Moderate
332 Hardware Closed 2023-10-06 07:39:16.761597562 2023-09-21 23:53:00 Fred Luddy INC0000000330 system UK Charlie Whitherspoon David Loo 2023-10-06 07:39:16.761597562 Failed Hard Disk Drive on WorkstationUK786 Hardware 2 - High
333 Hardware Closed 2023-10-05 14:59:20.783399866 2023-09-24 10:56:00 Fred Luddy INC0000000331 system Canada Charlie Whitherspoon David Loo 2023-10-05 14:59:20.783399866 Desktop PC not starting up Hardware 2 - High
334 Database Closed 2023-10-03 08:53:36.796709606 2023-09-24 13:55:00 Howard Johnson INC0000000332 employee UK Fred Luddy David Loo 2023-10-03 08:53:36.796709606 Error detected in Database6543 Database 2 - High
335 Hardware Closed 2023-09-26 02:31:00.000000000 2023-09-25 02:31:00 Beth Anglin INC0000000333 admin Australia Beth Anglin David Loo 2023-09-26 02:31:00.000000000 Printer768 in Australia is malfunctioning Hardware 2 - High
336 Hardware Resolved 2023-10-02 19:11:48.163774968 2023-09-25 19:21:00 Luke Wilson INC0000000334 employee Australia Charlie Whitherspoon David Loo 2023-10-02 19:11:48.163774968 Printer988 is not working properly Hardware 1 - Critical
337 Hardware Resolved 2023-09-26 20:40:00.000000000 2023-09-25 20:40:00 Howard Johnson INC0000000335 employee Australia Luke Wilson ITIL User 2023-09-26 20:40:00.000000000 Printer001 is not working Hardware 2 - High
338 Hardware Closed 2023-09-28 19:04:36.066288946 2023-09-25 20:56:00 Luke Wilson INC0000000336 admin Australia Howard Johnson Don Goodliffe 2023-09-28 19:04:36.066288946 Printer546 is not printing in Australia Hardware 1 - Critical
339 Database Resolved 2023-10-01 22:54:51.030860190 2023-09-26 00:01:00 Luke Wilson INC0000000337 admin India Howard Johnson David Loo 2023-10-01 22:54:51.030860190 Database Server Instance Performance Issue Database 2 - High
340 Hardware Closed 2023-09-27 06:11:00.000000000 2023-09-26 06:11:00 Charlie Whitherspoon INC0000000338 system United States Charlie Whitherspoon David Loo 2023-09-27 06:11:00.000000000 Desktop PC524 sudden shutdown Hardware 2 - High
341 Hardware Closed 2023-10-02 04:18:49.766694358 2023-09-27 00:04:00 Charlie Whitherspoon INC0000000339 admin Australia Charlie Whitherspoon Don Goodliffe 2023-10-02 04:18:49.766694358 Printer855 is not functioning properly Hardware 2 - High
342 Inquiry / Help Resolved 2023-10-10 20:23:44.798714886 2023-09-27 23:08:00 Howard Johnson INC0000000340 system India Charlie Whitherspoon Don Goodliffe 2023-10-10 20:23:44.798714886 Inquiry about software installation Service Desk 2 - High
343 Network Closed 2023-10-02 20:53:30.682718416 2023-09-28 01:57:00 Charlie Whitherspoon INC0000000341 admin India Luke Wilson Don Goodliffe 2023-10-02 20:53:30.682718416 Network connectivity issue in India Network 2 - High
344 Hardware Resolved 2023-10-12 20:28:38.706928972 2023-09-28 13:16:00 Beth Anglin INC0000000342 system UK Luke Wilson David Loo 2023-10-12 20:28:38.706928972 Hard drive failure on Desktop577 Hardware 2 - High
345 Hardware Resolved 2023-09-30 03:37:15.453671612 2023-09-29 02:59:00 Fred Luddy INC0000000343 admin Australia Luke Wilson Don Goodliffe 2023-09-30 03:37:15.453671612 Printer issue with Printer546 in Australia Hardware 1 - Critical
346 Hardware Resolved 2023-10-08 04:30:10.854895991 2023-09-30 07:14:00 Howard Johnson INC0000000344 employee Australia Beth Anglin ITIL User 2023-10-08 04:30:10.854895991 Printer546 is not working properly Hardware 1 - Critical
347 Hardware Closed 2023-10-01 17:15:12.850603255 2023-09-30 14:37:00 Luke Wilson INC0000000345 admin Australia Fred Luddy David Loo 2023-10-01 17:15:12.850603255 Printer546 is malfunctioning in Australia Hardware 2 - High
348 Inquiry / Help Closed 2023-10-10 07:28:02.225169681 2023-10-01 18:20:00 Luke Wilson INC0000000346 system India Beth Anglin ITIL User 2023-10-10 07:28:02.225169681 Inquiry on Software Installation Guide Service Desk 3 - Moderate
349 Hardware Resolved 2023-10-11 11:31:18.203048562 2023-10-01 20:05:00 Luke Wilson INC0000000347 admin Australia Charlie Whitherspoon ITIL User 2023-10-11 11:31:18.203048562 Printer324 in Australia is not functioning properly Hardware 3 - Moderate
350 Hardware Resolved 2023-10-03 01:05:00.000000000 2023-10-02 01:05:00 Howard Johnson INC0000000348 admin Australia Beth Anglin David Loo 2023-10-03 01:05:00.000000000 Issue with Printer874 in Australia Hardware 2 - High
351 Hardware Closed 2023-10-16 11:37:53.443608066 2023-10-02 20:23:00 Luke Wilson INC0000000349 employee United States Luke Wilson Don Goodliffe 2023-10-16 11:37:53.443608066 Hard drive failure on workstation Hardware 2 - High
352 Hardware Closed 2023-10-08 05:16:54.012585598 2023-10-03 07:12:00 Fred Luddy INC0000000350 employee Australia Howard Johnson Bud Richman 2023-10-08 05:16:54.012585598 Printer546 has a paper jam Hardware 3 - Moderate
353 Hardware Closed 2023-10-07 15:02:09.446606967 2023-10-03 08:47:00 Beth Anglin INC0000000351 admin Australia Fred Luddy Bud Richman 2023-10-07 15:02:09.446606967 Printer error with Printer7 (Australia) Hardware 2 - High
354 Hardware Resolved 2023-10-10 07:54:06.270667738 2023-10-03 11:29:00 Beth Anglin INC0000000352 admin Australia Charlie Whitherspoon David Loo 2023-10-10 07:54:06.270667738 Printer436 is malfunctioning in Australia Hardware 2 - High
355 Hardware Closed 2023-10-07 04:57:07.243553547 2023-10-03 14:29:00 Howard Johnson INC0000000353 system Australia Howard Johnson David Loo 2023-10-07 04:57:07.243553547 Printer899 is not functioning properly Hardware 1 - Critical
356 Hardware Resolved 2023-10-11 14:36:28.517445744 2023-10-04 21:50:00 Howard Johnson INC0000000354 admin Australia Fred Luddy ITIL User 2023-10-11 14:36:28.517445744 Printer damage issue with Printer7 Hardware 2 - High
357 Database Closed 2023-10-08 21:29:55.684306333 2023-10-05 06:17:00 Beth Anglin INC0000000355 employee UK Luke Wilson ITIL User 2023-10-08 21:29:55.684306333 Unable to establish connection to Database354 Database 2 - High
358 Database Resolved 2023-10-11 12:19:52.993926660 2023-10-05 12:36:00 Luke Wilson INC0000000356 employee India Charlie Whitherspoon Bud Richman 2023-10-11 12:19:52.993926660 Unable to connect to Database Server DB204 Database 1 - Critical
359 Hardware Closed 2023-10-09 10:00:05.170032833 2023-10-06 14:02:00 Beth Anglin INC0000000357 admin UK Fred Luddy David Loo 2023-10-09 10:00:05.170032833 Mouse malfunction in UK Hardware 3 - Moderate
360 Software Resolved 2023-10-10 08:31:35.983826188 2023-10-07 19:05:00 Luke Wilson INC0000000358 employee UK Howard Johnson Bud Richman 2023-10-10 08:31:35.983826188 Software crash on workstation UK567 Software 2 - High
361 Software Resolved 2023-10-09 09:10:00.000000000 2023-10-08 09:10:00 Fred Luddy INC0000000359 employee Canada Charlie Whitherspoon ITIL User 2023-10-09 09:10:00.000000000 Cannot install the latest software update Software 3 - Moderate
362 Software Resolved 2023-10-18 20:50:35.137819655 2023-10-08 10:24:00 Beth Anglin INC0000000360 admin Canada Fred Luddy Bud Richman 2023-10-18 20:50:35.137819655 Unable to update the database in Accounting Software Software 3 - Moderate
363 Software Resolved 2023-10-24 10:20:11.744461099 2023-10-09 03:23:00 Beth Anglin INC0000000361 system Australia Howard Johnson Don Goodliffe 2023-10-24 10:20:11.744461099 An issue with Software56 in Australia Software 3 - Moderate
364 Software Resolved 2023-10-16 08:15:55.096916626 2023-10-09 19:05:00 Charlie Whitherspoon INC0000000362 employee India Fred Luddy David Loo 2023-10-16 08:15:55.096916626 Software update failed on station456 Software 2 - High
365 Hardware Closed 2023-10-18 13:41:25.546404143 2023-10-10 09:43:00 Luke Wilson INC0000000363 system India Fred Luddy Bud Richman 2023-10-18 13:41:25.546404143 Monitor123 is not displaying correctly Hardware 2 - High
366 Hardware Closed 2023-10-14 07:51:41.450443462 2023-10-11 11:15:00 Beth Anglin INC0000000364 admin UK Beth Anglin Bud Richman 2023-10-14 07:51:41.450443462 Keyboard malfunction for desktop system D255X Hardware 2 - High
367 Hardware Closed 2023-10-16 08:25:44.792483730 2023-10-11 14:14:00 Luke Wilson INC0000000365 employee Australia Charlie Whitherspoon Don Goodliffe 2023-10-16 08:25:44.792483730 The printer Printer546 in Australia has a paper jam Hardware 2 - High
368 Inquiry / Help Resolved 2023-10-12 19:50:00.000000000 2023-10-11 19:50:00 Charlie Whitherspoon INC0000000366 admin Canada Luke Wilson Don Goodliffe 2023-10-12 19:50:00.000000000 Unresolved inquiry regarding software assistance Service Desk 3 - Moderate
369 Hardware Resolved 2023-10-14 14:32:43.560111853 2023-10-12 01:24:00 Charlie Whitherspoon INC0000000367 admin United States Luke Wilson Don Goodliffe 2023-10-14 14:32:43.560111853 Mouse not functioning Hardware 2 - High
370 Software Closed 2023-10-14 10:07:06.909703281 2023-10-12 03:06:00 Charlie Whitherspoon INC0000000368 system UK Fred Luddy David Loo 2023-10-14 10:07:06.909703281 Software update failed on workstation Software 2 - High
371 Hardware Closed 2023-10-16 04:30:10.679168966 2023-10-12 20:39:00 Charlie Whitherspoon INC0000000369 admin India Luke Wilson Bud Richman 2023-10-16 04:30:10.679168966 Critical server issue with hardware Hardware 1 - Critical
372 Hardware Closed 2023-10-27 12:35:42.247430186 2023-10-13 09:01:00 Luke Wilson INC0000000370 system Australia Luke Wilson ITIL User 2023-10-27 12:35:42.247430186 Printer error on Printer546 in Australia Hardware 2 - High
373 Hardware Resolved 2023-10-18 21:50:20.165772966 2023-10-14 19:37:00 Fred Luddy INC0000000371 admin Australia Fred Luddy Bud Richman 2023-10-18 21:50:20.165772966 Printer error on Printer546 Hardware 2 - High
374 Software Resolved 2023-10-28 17:01:26.639036991 2023-10-15 00:02:00 Charlie Whitherspoon INC0000000372 admin Canada Howard Johnson Bud Richman 2023-10-28 17:01:26.639036991 Application XYZ failed to update Software 2 - High
375 Hardware Resolved 2023-10-21 05:30:42.585855096 2023-10-15 00:53:00 Howard Johnson INC0000000373 admin Australia Beth Anglin Bud Richman 2023-10-21 05:30:42.585855096 Printer549 is not working in Australia Hardware 2 - High
376 Hardware Closed 2023-10-20 04:35:01.141400836 2023-10-15 17:23:00 Luke Wilson INC0000000374 employee United States Howard Johnson Bud Richman 2023-10-20 04:35:01.141400836 US Server failure Hardware 1 - Critical
377 Hardware Closed 2023-10-19 02:19:42.091067289 2023-10-16 14:21:00 Charlie Whitherspoon INC0000000375 admin Australia Beth Anglin ITIL User 2023-10-19 02:19:42.091067289 Printer795 malfunctioning in Sydney office Hardware 2 - High
378 Hardware Resolved 2023-10-21 17:05:49.162145411 2023-10-16 16:55:00 Beth Anglin INC0000000376 admin Australia Beth Anglin Bud Richman 2023-10-21 17:05:49.162145411 Printer546 is not responding Hardware 2 - High
379 Hardware Resolved 2023-10-18 00:52:00.000000000 2023-10-17 00:52:00 Charlie Whitherspoon INC0000000377 employee Australia Beth Anglin ITIL User 2023-10-18 00:52:00.000000000 Printer failure - Printer546 Hardware 2 - High
380 Inquiry / Help Resolved 2023-10-25 19:50:20.337280678 2023-10-20 02:34:00 Luke Wilson INC0000000378 admin India Luke Wilson Don Goodliffe 2023-10-25 19:50:20.337280678 Unable to access application from my end Service Desk 2 - High
381 Software Closed 2023-10-29 06:16:49.729720000 2023-10-21 03:48:00 Beth Anglin INC0000000379 admin India Luke Wilson David Loo 2023-10-29 06:16:49.729720000 Adobe Photoshop application is not responding Software 2 - High
382 Network Closed 2023-10-30 03:46:43.553522312 2023-10-22 17:17:00 Charlie Whitherspoon INC0000000380 system Canada Beth Anglin ITIL User 2023-10-30 03:46:43.553522312 Unable to connect to network Network 2 - High
383 Database Closed 2023-10-27 01:49:16.402277796 2023-10-23 01:08:00 Fred Luddy INC0000000381 system UK Charlie Whitherspoon Bud Richman 2023-10-27 01:49:16.402277796 Unable to connect to Database from UK location Database 1 - Critical
384 Software Closed 2023-10-30 13:55:51.015143360 2023-10-23 14:06:00 Beth Anglin INC0000000382 admin India Luke Wilson Don Goodliffe 2023-10-30 13:55:51.015143360 Error while installing new software Software 3 - Moderate
385 Database Resolved 2023-10-31 00:43:50.133149704 2023-10-24 02:28:00 Beth Anglin INC0000000383 employee United States Beth Anglin David Loo 2023-10-31 00:43:50.133149704 Error in SQL server update Database 2 - High
386 Hardware Closed 2023-11-06 00:05:08.518186417 2023-10-24 20:18:00 Beth Anglin INC0000000384 employee Australia Howard Johnson ITIL User 2023-11-06 00:05:08.518186417 Printer 546 is not functioning properly in Australia Hardware 1 - Critical
387 Network Closed 2023-11-02 19:10:09.135343415 2023-10-25 03:39:00 Luke Wilson INC0000000385 admin UK Howard Johnson ITIL User 2023-11-02 19:10:09.135343415 Cannot connect to UK server Network 2 - High
388 Hardware Closed 2023-10-31 10:15:16.995034613 2023-10-25 05:06:00 Charlie Whitherspoon INC0000000386 admin Australia Beth Anglin Don Goodliffe 2023-10-31 10:15:16.995034613 Printer473 is not responding Hardware 1 - Critical
389 Hardware Closed 2023-11-09 09:27:41.299495824 2023-10-26 10:39:00 Howard Johnson INC0000000387 admin Australia Howard Johnson David Loo 2023-11-09 09:27:41.299495824 Printer546 is not working Hardware 2 - High
390 Hardware Resolved 2023-11-02 21:31:23.289304071 2023-10-26 19:39:00 Beth Anglin INC0000000388 admin Australia Howard Johnson ITIL User 2023-11-02 21:31:23.289304071 Printer356 in Australia is not responding Hardware 1 - Critical
391 Hardware Closed 2023-11-09 01:36:23.094504250 2023-10-26 20:51:00 Beth Anglin INC0000000389 admin Australia Fred Luddy Bud Richman 2023-11-09 01:36:23.094504250 Printer546 has a paper jam Hardware 2 - High
392 Hardware Resolved 2023-11-04 10:27:01.152081419 2023-10-27 23:13:00 Charlie Whitherspoon INC0000000390 employee Australia Beth Anglin David Loo 2023-11-04 10:27:01.152081419 Printer546 is not working properly Hardware 2 - High
393 Network Resolved 2023-11-07 22:41:41.858766805 2023-10-28 04:24:00 Fred Luddy INC0000000391 system United States Howard Johnson David Loo 2023-11-07 22:41:41.858766805 Network outage in server room Network 2 - High
394 Hardware Resolved 2023-11-04 00:17:56.334785377 2023-10-29 03:27:00 Howard Johnson INC0000000392 employee Australia Howard Johnson David Loo 2023-11-04 00:17:56.334785377 Printer546 is malfunctioning Hardware 1 - Critical
395 Hardware Closed 2023-11-14 14:50:37.041296707 2023-10-29 03:41:00 Howard Johnson INC0000000393 employee Canada Howard Johnson Bud Richman 2023-11-14 14:50:37.041296707 PC453 failure Hardware 2 - High
396 Inquiry / Help Resolved 2023-11-11 05:32:19.072152631 2023-10-29 14:02:00 Beth Anglin INC0000000394 employee Australia Luke Wilson ITIL User 2023-11-11 05:32:19.072152631 Printer546 is not working properly in Australia Hardware 1 - Critical
397 Inquiry / Help Resolved 2023-11-01 13:29:20.811811166 2023-10-29 17:52:00 Beth Anglin INC0000000395 employee UK Beth Anglin David Loo 2023-11-01 13:29:20.811811166 Need help with navigating the software Service Desk 3 - Moderate
398 Hardware Resolved 2023-10-30 18:57:00.000000000 2023-10-29 18:57:00 Howard Johnson INC0000000396 employee United States Fred Luddy ITIL User 2023-10-30 18:57:00.000000000 The Desktop PC7302 doesn't power on Hardware 1 - Critical
399 Database Resolved 2023-11-12 08:10:38.248010764 2023-10-31 23:16:00 Luke Wilson INC0000000397 system United States Beth Anglin Don Goodliffe 2023-11-12 08:10:38.248010764 SQL Error on Server DB4 Database 2 - High
400 Hardware Resolved 2023-11-03 11:52:00.000000000 2023-11-02 11:52:00 Howard Johnson INC0000000398 employee Australia Beth Anglin David Loo 2023-11-03 11:52:00.000000000 Printer546 is not working Hardware 1 - Critical
401 Inquiry / Help Resolved 2023-11-22 14:54:17.505991208 2023-11-02 12:42:00 Luke Wilson INC0000000399 system UK Charlie Whitherspoon Don Goodliffe 2023-11-22 14:54:17.505991208 Need assistance with account settings Service Desk 3 - Moderate
402 Hardware Resolved 2023-11-19 08:35:26.721892000 2023-11-03 09:56:00 Fred Luddy INC0000000400 system Australia Beth Anglin ITIL User 2023-11-19 08:35:26.721892000 Printer542 in Australia is malfunctioning Hardware 2 - High
403 Hardware Resolved 2023-11-07 04:08:46.640926620 2023-11-03 13:49:00 Charlie Whitherspoon INC0000000401 system Australia Fred Luddy Don Goodliffe 2023-11-07 04:08:46.640926620 Printer issue with Printer546 in Australia Hardware 1 - Critical
404 Hardware Resolved 2023-11-06 18:24:09.637921817 2023-11-04 10:59:00 Charlie Whitherspoon INC0000000402 employee Australia Beth Anglin Don Goodliffe 2023-11-06 18:24:09.637921817 Printer546 is not responding Hardware 2 - High
405 Hardware Resolved 2023-11-20 14:15:29.239228781 2023-11-05 06:44:00 Charlie Whitherspoon INC0000000403 employee India Howard Johnson ITIL User 2023-11-20 14:15:29.239228781 Server crash in Bangalore Hardware 1 - Critical
406 Database Resolved 2023-11-15 23:12:53.763111504 2023-11-05 11:29:00 Charlie Whitherspoon INC0000000404 employee Australia Howard Johnson Don Goodliffe 2023-11-15 23:12:53.763111504 Unexpected shutdown of Database439 in Australia Database 2 - High
407 Hardware Closed 2023-11-08 06:15:25.825398065 2023-11-05 19:34:00 Charlie Whitherspoon INC0000000405 employee Australia Fred Luddy Bud Richman 2023-11-08 06:15:25.825398065 Printer167 has a paper jam Hardware 1 - Critical
408 Hardware Resolved 2023-11-12 08:41:55.212270110 2023-11-06 04:39:00 Charlie Whitherspoon INC0000000406 employee Australia Beth Anglin ITIL User 2023-11-12 08:41:55.212270110 Printer546 is not working Hardware 1 - Critical
409 Inquiry / Help Closed 2023-11-07 11:30:00.000000000 2023-11-06 11:30:00 Fred Luddy INC0000000407 admin UK Howard Johnson ITIL User 2023-11-07 11:30:00.000000000 Need help with software installation Service Desk 3 - Moderate
410 Database Closed 2023-11-11 22:19:34.292012026 2023-11-07 02:57:00 Beth Anglin INC0000000408 admin Canada Beth Anglin Bud Richman 2023-11-11 22:19:34.292012026 Database error on DB546 server Database 2 - High
411 Software Resolved 2023-11-13 13:05:35.772593402 2023-11-07 19:50:00 Beth Anglin INC0000000409 employee UK Charlie Whitherspoon Bud Richman 2023-11-13 13:05:35.772593402 Software crash on startup Software 2 - High
412 Hardware Closed 2023-11-18 17:10:46.429479768 2023-11-08 05:51:00 Howard Johnson INC0000000410 employee UK Charlie Whitherspoon ITIL User 2023-11-18 17:10:46.429479768 Faulty keyboard on desktop model XJ56 Hardware 2 - High
413 Hardware Closed 2023-11-24 06:22:46.772217434 2023-11-08 19:58:00 Beth Anglin INC0000000411 employee United States Luke Wilson Don Goodliffe 2023-11-24 06:22:46.772217434 Faulty motherboard on desktop PC Hardware 2 - High
414 Hardware Resolved 2023-11-14 12:04:58.180425139 2023-11-09 00:45:00 Howard Johnson INC0000000412 employee Australia Howard Johnson ITIL User 2023-11-14 12:04:58.180425139 Printer320 is not working Hardware 2 - High
415 Hardware Closed 2023-11-19 06:43:16.486790150 2023-11-09 12:54:00 Fred Luddy INC0000000413 system Australia Charlie Whitherspoon Bud Richman 2023-11-19 06:43:16.486790150 Printer456 in Australia is not printing Hardware 2 - High
416 Hardware Closed 2023-11-20 13:58:24.005162219 2023-11-10 16:18:00 Fred Luddy INC0000000414 employee Australia Fred Luddy Bud Richman 2023-11-20 13:58:24.005162219 Printer789 is not functioning properly Hardware 1 - Critical
417 Hardware Closed 2023-11-25 13:45:38.979607981 2023-11-11 21:57:00 Charlie Whitherspoon INC0000000415 admin India Howard Johnson Don Goodliffe 2023-11-25 13:45:38.979607981 Problem with desktop system - overloaded memory Hardware 2 - High
418 Database Closed 2023-11-23 08:35:34.467772083 2023-11-12 04:33:00 Charlie Whitherspoon INC0000000416 admin United States Howard Johnson Bud Richman 2023-11-23 08:35:34.467772083 Database error in production environment Database 2 - High
419 Database Resolved 2023-11-15 18:59:00.000000000 2023-11-14 18:59:00 Charlie Whitherspoon INC0000000417 system India Beth Anglin David Loo 2023-11-15 18:59:00.000000000 Oracle Database error reported Database 2 - High
420 Hardware Resolved 2023-11-27 06:06:19.635851412 2023-11-14 19:32:00 Fred Luddy INC0000000418 employee UK Beth Anglin Bud Richman 2023-11-27 06:06:19.635851412 Replacing faulty components in the system Hardware 2 - High
421 Hardware Closed 2023-11-23 15:56:17.027339265 2023-11-15 07:35:00 Charlie Whitherspoon INC0000000419 employee Australia Beth Anglin ITIL User 2023-11-23 15:56:17.027339265 Printer546 is not functioning Hardware 1 - Critical
422 Hardware Closed 2023-11-28 08:39:37.872085078 2023-11-15 19:05:00 Howard Johnson INC0000000420 employee Australia Howard Johnson Bud Richman 2023-11-28 08:39:37.872085078 Printer546 is not working properly Hardware 2 - High
423 Hardware Closed 2023-11-21 01:30:21.296528133 2023-11-17 07:33:00 Charlie Whitherspoon INC0000000421 system United States Charlie Whitherspoon Don Goodliffe 2023-11-21 01:30:21.296528133 Hard drive failure on desktop PRCS4526 Hardware 2 - High
424 Hardware Resolved 2023-11-23 05:26:06.568026419 2023-11-17 11:41:00 Luke Wilson INC0000000422 system UK Beth Anglin Bud Richman 2023-11-23 05:26:06.568026419 Failure in Screen Resolution - System ID: 7843 Hardware 2 - High
425 Hardware Closed 2023-11-19 13:31:44.558204717 2023-11-18 02:05:00 Howard Johnson INC0000000423 admin Canada Luke Wilson ITIL User 2023-11-19 13:31:44.558204717 Failure reported at desktop232 Hardware 3 - Moderate
426 Hardware Closed 2023-11-25 18:11:25.410173561 2023-11-19 02:52:00 Luke Wilson INC0000000424 employee Australia Charlie Whitherspoon Bud Richman 2023-11-25 18:11:25.410173561 Printer123 issue in Australia Hardware 2 - High
427 Hardware Resolved 2023-11-24 19:39:37.248766516 2023-11-19 11:06:00 Charlie Whitherspoon INC0000000425 admin Australia Beth Anglin Don Goodliffe 2023-11-24 19:39:37.248766516 Printer463 is not working Hardware 2 - High
428 Software Resolved 2023-11-27 12:48:59.344411018 2023-11-21 04:00:00 Luke Wilson INC0000000426 admin UK Charlie Whitherspoon Bud Richman 2023-11-27 12:48:59.344411018 Software malfunctioning, system crash Software 3 - Moderate
429 Hardware Resolved 2023-11-29 21:52:24.416389196 2023-11-22 08:43:00 Beth Anglin INC0000000427 admin Australia Luke Wilson ITIL User 2023-11-29 21:52:24.416389196 Printer786 is not responding Hardware 1 - Critical
430 Hardware Closed 2023-11-29 19:40:37.040547419 2023-11-23 08:47:00 Luke Wilson INC0000000428 admin Australia Howard Johnson ITIL User 2023-11-29 19:40:37.040547419 Issue with Printer546 in Australia Hardware 2 - High
431 Database Closed 2023-12-01 23:08:08.172813661 2023-11-23 15:24:00 Beth Anglin INC0000000429 employee Australia Luke Wilson David Loo 2023-12-01 23:08:08.172813661 Facing issues with MySQL database connectivity Database 2 - High
432 Hardware Resolved 2023-12-09 22:53:40.047263709 2023-11-24 19:27:00 Luke Wilson INC0000000430 admin Australia Charlie Whitherspoon Bud Richman 2023-12-09 22:53:40.047263709 Printer546 is malfunctioning in Australia Hardware 2 - High
433 Inquiry / Help Resolved 2023-12-06 22:33:01.700205220 2023-11-27 20:26:00 Beth Anglin INC0000000431 employee Australia Fred Luddy David Loo 2023-12-06 22:33:01.700205220 Printer 546 is malfunctioning Hardware 3 - Moderate
434 Hardware Resolved 2023-12-13 03:48:19.521259680 2023-11-28 06:30:00 Fred Luddy INC0000000432 employee Australia Charlie Whitherspoon Don Goodliffe 2023-12-13 03:48:19.521259680 Printer546 is malfunctioning in Australia Hardware 2 - High
435 Hardware Closed 2023-12-06 06:18:20.231641812 2023-11-29 01:39:00 Luke Wilson INC0000000433 employee Australia Beth Anglin Bud Richman 2023-12-06 06:18:20.231641812 Printer422 is continuously jamming Hardware 2 - High
436 Hardware Closed 2023-12-05 17:32:49.113615094 2023-11-29 07:33:00 Beth Anglin INC0000000434 system Australia Charlie Whitherspoon Bud Richman 2023-12-05 17:32:49.113615094 Printer546 malfunction in Australia Hardware 1 - Critical
437 Hardware Closed 2023-12-01 04:31:00.000000000 2023-11-30 04:31:00 Charlie Whitherspoon INC0000000435 system Australia Fred Luddy Bud Richman 2023-12-01 04:31:00.000000000 Printer546 is malfunctioning Hardware 1 - Critical
438 Network Resolved 2023-12-05 02:10:03.357753705 2023-12-01 04:34:00 Charlie Whitherspoon INC0000000436 system Canada Luke Wilson Bud Richman 2023-12-05 02:10:03.357753705 Router not working properly Network 2 - High
439 Network Closed 2023-12-10 05:44:39.457781801 2023-12-02 09:51:00 Howard Johnson INC0000000437 system United States Charlie Whitherspoon Bud Richman 2023-12-10 05:44:39.457781801 Can't connect to VPN Network 2 - High
440 Hardware Closed 2023-12-09 17:15:01.861232926 2023-12-03 07:21:00 Howard Johnson INC0000000438 admin Australia Luke Wilson David Loo 2023-12-09 17:15:01.861232926 Printer issue with Printer546 Hardware 2 - High
441 Hardware Resolved 2023-12-07 19:08:00.907490315 2023-12-04 13:22:00 Charlie Whitherspoon INC0000000439 admin Australia Beth Anglin David Loo 2023-12-07 19:08:00.907490315 Printer547 has a paper jam Hardware 2 - High
442 Hardware Closed 2023-12-06 21:57:38.764148014 2023-12-04 20:14:00 Luke Wilson INC0000000440 system Australia Charlie Whitherspoon Don Goodliffe 2023-12-06 21:57:38.764148014 Printer678 not working Hardware 2 - High
443 Hardware Closed 2023-12-15 17:24:42.185263024 2023-12-04 20:19:00 Fred Luddy INC0000000441 employee Australia Charlie Whitherspoon David Loo 2023-12-15 17:24:42.185263024 Printer542 is not printing Hardware 2 - High
444 Hardware Resolved 2023-12-09 12:22:44.658032345 2023-12-05 11:43:00 Charlie Whitherspoon INC0000000442 system Australia Beth Anglin Don Goodliffe 2023-12-09 12:22:44.658032345 Printer546 is not working Hardware 1 - Critical
445 Network Resolved 2023-12-14 06:24:13.933877695 2023-12-05 15:02:00 Fred Luddy INC0000000443 admin UK Beth Anglin ITIL User 2023-12-14 06:24:13.933877695 Unable to connect to VPN Server Network 2 - High
446 Inquiry / Help Resolved 2023-12-07 16:11:16.045197690 2023-12-06 00:31:00 Fred Luddy INC0000000444 system United States Howard Johnson ITIL User 2023-12-07 16:11:16.045197690 Need assistance with Service Desk application Service Desk 3 - Moderate
447 Hardware Closed 2023-12-17 00:37:06.937192986 2023-12-07 00:44:00 Howard Johnson INC0000000445 employee Australia Howard Johnson Bud Richman 2023-12-17 00:37:06.937192986 Printer546 is not printing in Australia Hardware 1 - Critical
448 Hardware Resolved 2023-12-19 02:53:45.256687900 2023-12-08 00:32:00 Howard Johnson INC0000000446 system Australia Howard Johnson ITIL User 2023-12-19 02:53:45.256687900 Printer error on Printer546 Hardware 2 - High
449 Hardware Closed 2023-12-15 13:12:56.653826436 2023-12-09 03:58:00 Luke Wilson INC0000000447 system Australia Charlie Whitherspoon Bud Richman 2023-12-15 13:12:56.653826436 Printer546 is not working Hardware 3 - Moderate
450 Hardware Closed 2023-12-11 12:52:00.000000000 2023-12-10 12:52:00 Howard Johnson INC0000000448 employee United States Howard Johnson David Loo 2023-12-11 12:52:00.000000000 Server HW897 malfunction Hardware 2 - High
451 Hardware Resolved 2023-12-14 20:37:19.388113353 2023-12-11 17:57:00 Charlie Whitherspoon INC0000000449 employee Canada Luke Wilson Bud Richman 2023-12-14 20:37:19.388113353 Issue with workstation PC554 in Canada Hardware 3 - Moderate
452 Database Closed 2023-12-12 19:10:00.000000000 2023-12-11 19:10:00 Beth Anglin INC0000000450 system UK Luke Wilson Bud Richman 2023-12-12 19:10:00.000000000 UK Database server 307 outage Database 1 - Critical
453 Software Resolved 2023-12-14 13:02:12.152455924 2023-12-12 08:51:00 Howard Johnson INC0000000451 system UK Beth Anglin ITIL User 2023-12-14 13:02:12.152455924 Unable to install updates Software 2 - High
454 Hardware Resolved 2023-12-17 23:44:55.013288975 2023-12-12 15:28:00 Beth Anglin INC0000000452 employee Australia Fred Luddy ITIL User 2023-12-17 23:44:55.013288975 Printer error with Printer546 in Australia Hardware 2 - High
455 Hardware Resolved 2023-12-15 03:54:00.000000000 2023-12-14 03:54:00 Beth Anglin INC0000000453 admin Australia Fred Luddy David Loo 2023-12-15 03:54:00.000000000 Printer356 is not functioning properly Hardware 1 - Critical
456 Network Closed 2023-12-22 14:45:04.366600219 2023-12-17 08:06:00 Fred Luddy INC0000000454 system India Howard Johnson Bud Richman 2023-12-22 14:45:04.366600219 Network connectivity issue in India Network 2 - High
457 Database Closed 2024-01-04 00:08:18.653166818 2023-12-18 04:38:00 Fred Luddy INC0000000455 system Australia Fred Luddy Bud Richman 2024-01-04 00:08:18.653166818 Database error in patient records system Database 2 - High
458 Hardware Closed 2023-12-26 08:26:25.509637696 2023-12-18 11:13:00 Luke Wilson INC0000000456 system Australia Howard Johnson ITIL User 2023-12-26 08:26:25.509637696 Printer546 is not working properly in Australia Hardware 2 - High
459 Hardware Closed 2023-12-28 23:19:22.500984917 2023-12-19 05:43:00 Howard Johnson INC0000000457 admin Australia Charlie Whitherspoon David Loo 2023-12-28 23:19:22.500984917 Printer546 is not working Hardware 1 - Critical
460 Hardware Resolved 2024-01-01 04:47:56.741681309 2023-12-19 07:32:00 Luke Wilson INC0000000458 admin Australia Luke Wilson David Loo 2024-01-01 04:47:56.741681309 Issue with Printer487 in Australia Hardware 2 - High
461 Hardware Resolved 2023-12-27 23:15:06.590296403 2023-12-23 18:43:00 Luke Wilson INC0000000459 admin Canada Beth Anglin ITIL User 2023-12-27 23:15:06.590296403 Laptop not functioning properly in Canada Hardware 3 - Moderate
462 Database Resolved 2024-01-03 16:58:25.664592126 2023-12-26 00:19:00 Luke Wilson INC0000000460 admin India Howard Johnson ITIL User 2024-01-03 16:58:25.664592126 SQL server issue detected Database 2 - High
463 Network Resolved 2024-01-09 12:37:13.292569926 2023-12-26 00:25:00 Beth Anglin INC0000000461 employee UK Howard Johnson David Loo 2024-01-09 12:37:13.292569926 UK Network server is down Network 1 - Critical
464 Hardware Closed 2024-01-04 10:16:12.278901784 2023-12-26 16:08:00 Fred Luddy INC0000000462 employee Australia Fred Luddy David Loo 2024-01-04 10:16:12.278901784 Printer malfunction for Printer546 in Australia Hardware 1 - Critical
465 Hardware Closed 2024-01-06 13:12:25.109624389 2023-12-28 06:15:00 Fred Luddy INC0000000463 system United States Luke Wilson Don Goodliffe 2024-01-06 13:12:25.109624389 Server789 crashed unexpectedly Hardware 1 - Critical
466 Hardware Resolved 2024-01-03 16:45:19.710278908 2023-12-28 22:22:00 Fred Luddy INC0000000464 employee Australia Charlie Whitherspoon Don Goodliffe 2024-01-03 16:45:19.710278908 Printer957 is malfunctioning in Australia. Hardware 2 - High
467 Hardware Resolved 2024-01-06 22:55:13.977268119 2023-12-31 00:23:00 Luke Wilson INC0000000465 employee India Fred Luddy Don Goodliffe 2024-01-06 22:55:13.977268119 Desktop123 does not start Hardware 2 - High
468 Network Resolved 2024-01-08 21:09:04.022142416 2024-01-02 05:33:00 Charlie Whitherspoon INC0000000466 admin Canada Luke Wilson David Loo 2024-01-08 21:09:04.022142416 Network connectivity issue Network 3 - Moderate
469 Hardware Resolved 2024-01-08 09:17:43.178873486 2024-01-02 23:29:00 Howard Johnson INC0000000467 employee Australia Fred Luddy Bud Richman 2024-01-08 09:17:43.178873486 Issue with Printer546 in Australia Hardware 3 - Moderate
470 Hardware Closed 2024-01-16 19:13:13.303553162 2024-01-04 15:03:00 Howard Johnson INC0000000468 admin United States Beth Anglin Don Goodliffe 2024-01-16 19:13:13.303553162 Computer station 420 is not functioning Hardware 2 - High
471 Hardware Resolved 2024-01-10 15:38:48.582320090 2024-01-05 03:27:00 Beth Anglin INC0000000469 admin India Fred Luddy Don Goodliffe 2024-01-10 15:38:48.582320090 Failed motherboard on HP PC Hardware 2 - High
472 Hardware Resolved 2024-01-07 03:03:46.511421975 2024-01-05 10:47:00 Beth Anglin INC0000000470 admin Australia Howard Johnson Bud Richman 2024-01-07 03:03:46.511421975 Printer787 in Australia location is not working Hardware 2 - High
473 Network Closed 2024-01-14 00:18:47.213476730 2024-01-05 16:43:00 Howard Johnson INC0000000471 employee India Luke Wilson Bud Richman 2024-01-14 00:18:47.213476730 Slow network connection in Office 5 Network 3 - Moderate
474 Hardware Closed 2024-01-20 12:12:40.568716377 2024-01-07 21:25:00 Charlie Whitherspoon INC0000000472 employee Canada Charlie Whitherspoon David Loo 2024-01-20 12:12:40.568716377 Desktop PC not starting up Hardware 3 - Moderate
475 Hardware Closed 2024-01-13 07:11:07.585466982 2024-01-09 07:10:00 Luke Wilson INC0000000473 system UK Charlie Whitherspoon Bud Richman 2024-01-13 07:11:07.585466982 The laptop hard drive is failing Hardware 2 - High
476 Software Closed 2024-01-19 07:24:42.210493722 2024-01-10 15:21:00 Beth Anglin INC0000000474 system Australia Howard Johnson Bud Richman 2024-01-19 07:24:42.210493722 Application error in windows 10 Software 2 - High
477 Hardware Closed 2024-01-14 19:07:03.245823840 2024-01-11 05:07:00 Luke Wilson INC0000000475 employee Canada Charlie Whitherspoon David Loo 2024-01-14 19:07:03.245823840 Issue with motherboard on desktop PC Hardware 2 - High
478 Hardware Closed 2024-01-21 14:31:46.018925216 2024-01-13 06:18:00 Charlie Whitherspoon INC0000000476 employee Australia Charlie Whitherspoon Don Goodliffe 2024-01-21 14:31:46.018925216 Printer546 is malfunctioning Hardware 1 - Critical
479 Hardware Resolved 2024-01-19 04:34:40.251168087 2024-01-15 02:05:00 Fred Luddy INC0000000477 system Australia Howard Johnson Bud Richman 2024-01-19 04:34:40.251168087 Printer546 is malfunctioning in Australia Hardware 1 - Critical
480 Hardware Resolved 2024-01-21 17:52:21.410495977 2024-01-15 14:42:00 Luke Wilson INC0000000478 admin Australia Beth Anglin ITIL User 2024-01-21 17:52:21.410495977 Printer128 is not working properly in Australia Hardware 3 - Moderate
481 Software Resolved 2024-01-23 07:05:32.181816124 2024-01-15 16:26:00 Beth Anglin INC0000000479 system United States Beth Anglin Don Goodliffe 2024-01-23 07:05:32.181816124 Unable to install an update on Office365 Software 2 - High
482 Database Resolved 2024-01-26 14:08:14.089327678 2024-01-16 10:00:00 Howard Johnson INC0000000480 employee Australia Beth Anglin Bud Richman 2024-01-26 14:08:14.089327678 Oracle Database 11g - Error Ora-02000 Database 2 - High
483 Software Closed 2024-01-19 09:54:00.000000000 2024-01-18 09:54:00 Howard Johnson INC0000000481 admin United States Fred Luddy David Loo 2024-01-19 09:54:00.000000000 Software update required Software 2 - High
484 Database Resolved 2024-01-24 20:11:01.690566157 2024-01-19 21:43:00 Howard Johnson INC0000000482 system Australia Beth Anglin David Loo 2024-01-24 20:11:01.690566157 Issue with Database543 Database 3 - Moderate
485 Hardware Resolved 2024-01-21 13:40:00.000000000 2024-01-20 13:40:00 Luke Wilson INC0000000483 system Australia Luke Wilson Don Goodliffe 2024-01-21 13:40:00.000000000 Printer542 is jammed in Australia location Hardware 2 - High
486 Hardware Resolved 2024-01-22 06:01:00.000000000 2024-01-21 06:01:00 Luke Wilson INC0000000484 system Australia Beth Anglin ITIL User 2024-01-22 06:01:00.000000000 Printer546 is not working properly in Australia location Hardware 1 - Critical
487 Hardware Resolved 2024-02-01 06:07:10.554650244 2024-01-21 09:04:00 Howard Johnson INC0000000485 system Australia Luke Wilson Don Goodliffe 2024-02-01 06:07:10.554650244 Printer546 is not working properly Hardware 3 - Moderate
488 Software Closed 2024-01-27 16:50:43.924769422 2024-01-21 19:11:00 Luke Wilson INC0000000486 employee Australia Beth Anglin David Loo 2024-01-27 16:50:43.924769422 Application update failure Software 2 - High
489 Hardware Closed 2024-01-24 00:12:58.375121721 2024-01-22 14:06:00 Fred Luddy INC0000000487 employee Australia Luke Wilson Don Goodliffe 2024-01-24 00:12:58.375121721 Printer436 is broken Hardware 2 - High
490 Hardware Resolved 2024-01-29 03:16:08.014433635 2024-01-23 03:20:00 Beth Anglin INC0000000488 system Australia Howard Johnson Bud Richman 2024-01-29 03:16:08.014433635 Printer546 issue in Australia Hardware 2 - High
491 Hardware Resolved 2024-01-25 11:01:00.578026325 2024-01-24 06:55:00 Charlie Whitherspoon INC0000000489 admin Australia Charlie Whitherspoon Don Goodliffe 2024-01-25 11:01:00.578026325 Printer627 is not responding Hardware 1 - Critical
492 Inquiry / Help Resolved 2024-02-09 04:30:29.586553971 2024-01-24 16:35:00 Luke Wilson INC0000000490 admin India Luke Wilson David Loo 2024-02-09 04:30:29.586553971 Need help with inquiry Service Desk 3 - Moderate
493 Software Closed 2024-02-01 02:14:30.096751951 2024-01-25 11:19:00 Beth Anglin INC0000000491 system UK Howard Johnson Don Goodliffe 2024-02-01 02:14:30.096751951 Application error on Accounting software Software 2 - High
494 Inquiry / Help Resolved 2024-01-31 02:23:56.445975993 2024-01-25 18:57:00 Beth Anglin INC0000000492 admin Australia Charlie Whitherspoon David Loo 2024-01-31 02:23:56.445975993 Printer546 issue in Sydney office. Hardware 2 - High
495 Network Closed 2024-02-01 12:40:26.195788814 2024-01-26 08:59:00 Fred Luddy INC0000000493 admin UK Charlie Whitherspoon ITIL User 2024-02-01 12:40:26.195788814 Unable to connect to the Wi-Fi Network 2 - High
496 Hardware Resolved 2024-02-08 06:58:35.863529275 2024-01-27 11:50:00 Luke Wilson INC0000000494 system Australia Howard Johnson Bud Richman 2024-02-08 06:58:35.863529275 Printer489 is not functioning properly Hardware 2 - High
497 Network Closed 2024-02-07 21:56:58.515415708 2024-01-28 15:54:00 Beth Anglin INC0000000495 employee India Fred Luddy David Loo 2024-02-07 21:56:58.515415708 Unable to connect to the internet Network 2 - High
498 Hardware Resolved 2024-02-03 17:41:53.299049427 2024-01-29 10:48:00 Luke Wilson INC0000000496 admin Australia Beth Anglin David Loo 2024-02-03 17:41:53.299049427 Printer546 has a paper jam Hardware 2 - High
499 Network Resolved 2024-02-12 22:31:48.126196708 2024-01-31 05:51:00 Howard Johnson INC0000000497 admin Canada Charlie Whitherspoon David Loo 2024-02-12 22:31:48.126196708 Internet connection frequently dropping Network 2 - High
500 Network Resolved 2024-02-07 23:14:21.894263712 2024-01-31 18:48:00 Charlie Whitherspoon INC0000000498 employee Australia Howard Johnson David Loo 2024-02-07 23:14:21.894263712 Network outage in Australia Network 2 - High
501 Hardware Closed 2024-02-11 16:34:09.159779461 2024-01-31 21:20:00 Beth Anglin INC0000000499 employee Australia Fred Luddy ITIL User 2024-02-11 16:34:09.159779461 Printer235 is not printing in Australia location Hardware 1 - Critical

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<h2 align="center">Alias for Data Science</h2>
An autonomous agent that runs your entire data science workflow.
## Overview
<div align="center" style="margin: 20px 0;">
<img src="./figures/alias-ds-overall.png" width="80%" style="max-width: 800px; height: auto;">
</div>
**Alias-DataScience** is an **autonomous**, **ready-to-use**, intelligent assistant for real-world **data science workflows**. It transforms high-level analytical questions into executable plans, which can seamlessly handle data acquisition, cleaning, modeling, visualization, and narrative reporting, with minimal human intervention.
## ✨ Key Features
### 🔍 Scalable File Filtering
To handle massive data files commonly found in enterprise data lakes, Alias-DataScience combines parallelized grep operations with Retrieval-Augmented Generation (RAG) to build a low-latency, high-throughput file filtering pipeline. This preprocessing step enables accurate identification of relevant files, significantly expanding our scope and applicability.
### 🧠 Context-Aware Prompt Engineering
Rather than relying on generic instructions, Alias-DataScience employs three specialized prompt templates, each fine-tuned for a dominant data science workflow:
- **Exploratory Data Analysis (EDA)**: Surfaces trends, anomalies, and relationships to answer "what's happening?" and "why?"
- **Predictive Modeling**: Automates feature engineering, model selection, and optimization.
- **Exact Data Computation**: Delivers precise, auditable answers to quantitative queries (e.g., "What was the YoY revenue growth in Q3?").
An intelligent **prompt selector** routes tasks to the best template based on user intent.
### 📊 Handling of Messy Tabular Data
Alias-DataScience parses irregular spreadsheets (merged cells, embedded notes, multi-level headers) and converts them into structured tables. For large files, it outputs a semantic-preserving JSON representation, enabling reliable analysis of human-crafted inputs.
### 👁️ Multimodal Understanding of Visual Content
- **Image Understanding**: Interprets charts, diagrams, and general images to extract numerical data, trends, and domain-specific entities
- **Visual QA**: Answers natural-language questions about visual elements (e.g., "What was the peak value in Q3?").
### 📑 Automated Reporting
For EDA tasks, Alias-DataScience generates an interactive HTML report featuring:
- Actionable insights backed by statistics and visuals,
- Executable code snippets for transparency and reuse.
This bridges the gap between data scientists and stakeholders like business users or auditors.
## 📈 Benchmark Performance
Alias-DataScience achieves **state-of-the-art (SOTA)** across major data science agent benchmarks.
### [DSBench](https://github.com/LiqiangJing/DSBench)
*Realistic tasks from ModelOff & Kaggle; includes multimodal inputs, multi-source data, and large-scale modeling.*
<table style="border-collapse: collapse; width: 100%; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; font-size: 14px; margin: 16px 0;">
<thead>
<tr style="background-color: #4CAF50; color: white;">
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Task Category</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Framework</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Model</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">Score</th>
</tr>
</thead>
<tbody>
<tr style="background-color: #f9f9f9;">
<td rowspan="5" style="border: 1px solid #ddd; padding: 8px 10px; vertical-align: top; font-weight: bold;">Data Analysis</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;"><strong>Alias-DataScience</strong></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">Qwen3-max-Preview</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center; background-color: #fff3cd; font-weight: bold;">55.58% 🏆</td>
</tr>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px;"><a href="https://github.com/microsoft/autogen" target="_blank" rel="noopener">AutoGen</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">30.69%</td>
</tr>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px;">AutoGen</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4o</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">34.12%</td>
</tr>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px;"><a href="https://platform.openai.com/docs/assistants/tools/code-interpreter" target="_blank" rel="noopener">CodeInterpreter</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">26.39%</td>
</tr>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px;">CodeInterpreter</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4o</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">23.82%</td>
</tr>
<tr style="background-color: #ffffff;">
<td rowspan="5" style="border: 1px solid #ddd; padding: 8px 10px; vertical-align: top; font-weight: bold;">Data Modeling</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;"><strong>Alias-DataScience</strong></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">Qwen3-max-Preview</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center; background-color: #fff3cd; font-weight: bold;">49.70% 🏆</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;"><a href="https://github.com/microsoft/autogen" target="_blank" rel="noopener">AutoGen</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">45.52%</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;">AutoGen</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4o</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">34.74%</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;"><a href="https://platform.openai.com/docs/assistants/tools/code-interpreter" target="_blank" rel="noopener">CodeInterpreter</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">26.14%</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;">CodeInterpreter</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4o</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">16.90%</td>
</tr>
</tbody>
</table>
---
### [InsightBench](https://insightbench.github.io/)
*Open-ended comprehensive analytical tasks.*
<table style="border-collapse: collapse; width: 100%; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; font-size: 14px; margin: 16px 0;">
<thead>
<tr style="background-color: #4CAF50; color: white;">
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Framework</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Model</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">Score</th>
</tr>
</thead>
<tbody>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px; font-weight: bold;">Alias-DataScience</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">Qwen3-max-Preview</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center; background-color: #fff3cd; font-weight: bold;">43.29% 🏆</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;"><a href="https://insightbench.github.io/" target="_blank" rel="noopener">AgentPoirot</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">Qwen3-max-Preview</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">39.30%</td>
</tr>
</tbody>
</table>
---
### [DABench](https://github.com/InfiAgent/InfiAgent)
*End-to-end data analysis from real-world CSVs.*
<table style="border-collapse: collapse; width: 100%; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; font-size: 14px; margin: 16px 0;">
<thead>
<tr style="background-color: #4CAF50; color: white;">
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Framework</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: left;">Model</th>
<th style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">Score</th>
</tr>
</thead>
<tbody>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px; font-weight: bold;">Alias-DataScience</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">Qwen3-max-Preview</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center; background-color: #fff3cd; font-weight: bold;">95.20% 🏆</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;"><a href="https://github.com/microsoft/autogen" target="_blank" rel="noopener">AutoGen</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">71.49%</td>
</tr>
<tr style="background-color: #f9f9f9;">
<td style="border: 1px solid #ddd; padding: 8px 10px;">
<a href="https://github.com/FoundationAgents/MetaGPT" target="_blank" rel="noopener">Data Interpreter</a></td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">73.55%</td>
</tr>
<tr style="background-color: #ffffff;">
<td style="border: 1px solid #ddd; padding: 8px 10px;">Data Interpreter</td>
<td style="border: 1px solid #ddd; padding: 8px 10px;">GPT-4o</td>
<td style="border: 1px solid #ddd; padding: 8px 10px; text-align: center;">94.93%</td>
</tr>
</tbody>
</table>
<p style="color: #888; font-size: 0.85em; font-style: italic; margin-top: 1em;">
Some tables include data from published sources, used with gratitude to the original authors and cited in good faith. For accuracy, please refer to the original publications.
</p>
## 🎯 Use Cases
### 1. Machine Learning
<div align="center" style="margin: 20px 0;">
<img src="./figures/alias-ds-case1.png" width="80%" height: auto;">
</div>
### 2. Exact Data Computation
<div align="center" style="margin: 20px 0;">
<img src="./figures/alias-ds-case2.png" width="80%" height: auto;">
</div>
### 3. Exploratory Data Analysis
<div align="center" style="margin: 20px 0;">
<img src="./figures/alias-ds-case3.png" width="80%" height: auto;">
</div>

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<h2 align="center">Alias for Finance Analysis</h2>
An autonomous, hypothesis-driven deep research agent for complex financial and investment analysis.
## Overview
<div align="center">
<img src="./figures/finance_overview.png" alt="finance_overview" width="75%" />
</div>
**Alias-Finance Analysis** is a specialized enhancement/adaptation of the Alias, purpose-built to address the unique challenges of financial analysis: the need for complex reasoning and rigorous evidence chains.
Unlike traditional autonomous agents that simply decompose tasks into steps, Alias-Finance Analysis adopts a **Hypothesis-Driven** architecture. It transforms open-ended financial inquiries into a rigorous scientific loop: **"Propose Hypothesis → Evidence Analysis->Verify Hypothesis → Update State."** Built on the **AgentScope** framework, Alias-Finance Analysis ensures that every analytical conclusion is backed by a transparent, traceable logical path, bridging the gap between AI autonomy and the strict explainability requirements of the financial sector.
## Key Features
### Hypothesis-Driven Reasoning
In high-stakes financial scenarios, simple task execution is insufficient. Alias-Finance Analysis introduces a state-aware reasoning mechanism designed for prediction and verification.
+ **Dynamic State Maintenance:** Instead of a linear to-do list, the agent maintains a "Hypothesis Task."
+ **The Loop:** It actively proposes a market assumption, gathers specific data to test it, verifies the validity, and updates its belief state accordingly.
### Tree-Structured Deep Search
Financial problems are rarely one-dimensional. To handle complexity, Alias-Finance Analysis utilizes a **Tree Search** strategy similar to deep research algorithms but adapted for financial logic.
+ **Decomposition:** A complex query (e.g., "Is Company X a buy?") is broken down into a tree of sub-hypotheses (e.g., "Revenue Growth," "Market Risk," "Competitive Moat").
+ **Tree Exploration:** The agent systematically explores these branches to ensure no critical factor is overlooked before aggregating the results into a final conclusion.
### Enhanced Financial Tool Integration
Alias-Finance Analysis is ready to deploy with professional-grade data capabilities.
+ **MCP Integration:** We use Tavily Search as the general tool. What's more, we have integrated existing Financial **Model Context Protocol (MCP)** tools (available via Bailian/Alibaba Cloud).
Users simply need to configure their API KEY to unlock access to real-time financial data. Follow this [guide](https://bailian.console.aliyun.com/?tab=doc#/doc/?type=app&url=2974821) to activate the MCP service.
| **Tool Name** | **Description** |
|------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------|
| **Stock/Market Data API**<br/>**（**[tdx-mcp](https://bailian.console.aliyun.com/tab=app#/mcp-market/detail/tendency-software)**)** | Provides real-time quotes, historical prices, technical indicators and fundamentals. |
| **Investment Research & Advisory API**<br/>**(**[Qieman-mcp](https://bailian.console.aliyun.com/?tab=mcp#/mcp-market/detail/Qieman)**)** | Provides research content, investment analysis and advisory tools |
### Visualization & Reporting
Transform complex financial analysis into clear, traceable, and presentation-ready outputs.
![finance_cs](./figures/finance_casestudy.png)
| **Output Element** | **Description** | **Purpose** |
| --- | --- | --- |
| **Final Research Report** | **Narrative Text & Insights** | The complete written analysis, conclusions, statistical evidence, and recommendations. |
| **Process Visualization** | **Traceable Tree Search Map** | An interactive graphical view showing the full execution path: **which hypotheses were tested, which evidence was collected, and the specific decision points (Verified/Abandoned).** |
| **Presentation-Friendly HTML Report** | **Executive Summary & Visuals** | A condensed, visually rich format optimized for review, featuring key charts and summary bullets. |
## Workflow
<p align="center">
<img src="./figures/finance_workflow.png" width="70%">
</p>
**This diagram illustrates the hypothesis-driven workflow used to forecast Nvidia's 2026 financial performance, including evidence gathering, validation steps, and final report generation.**
+ Converts open-ended financial questions into testable hypotheses.
+ Runs a continuous loop of “propose → gather evidence → verify → update.”
+ Maintains a dynamic state rather than a static task list.
+ Ensures every conclusion is backed by transparent, traceable reasoning steps.
+ Produces a final forecast grounded in validated assumptions.
## 📊 Benchmark Performance
This section presents a comprehensive evaluation of Alias-Finance Analysis across two specialized benchmarks: FinDeepResearch and LiveDeepResearch (Internal Benchmark).
### [FinDeepResearch](https://www.arxiv.org/pdf/2510.13936)
**FinDeepResearch is a performance evaluation benchmark designed for Large Language Model-driven Deep Research (DR) Agents.** Utilizing the **HisRubric** framework, it systematically assesses the agents' capability to complete critical analysis steps in **corporate financial analysis**, ranging from data recognition and metric calculation to strategic summarization and interpretation. The benchmark includes data from 64 listed companies across 8 financial markets and 4 languages.
| **Method** | **US** | **UK** | **CN** | **HK** | **AU** | **SG** | **MY** | **ID** |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| **LLM (Thinking)** | | | | | | | | |
| Gemini 2.5 Pro (T) | 19.9 | 21.0 | 17.6 | 20.8 | 24.4 | 24.2 | 25.1 | 16.5 |
| Deepseek-v3.2 (T) | 19.7 | 17.7 | 17.3 | 18.4 | 20.9 | 21.0 | 23.8 | 15.0 |
| Claude-Sonnet-4.5 (T) | 22.2 | 19.9 | 19.1 | 21.7 | 23.0 | 22.7 | 24.7 | 17.0 |
| Grok 4 (T) | 23.2 | **24.0** | 16.9 | 18.4 | **25.8** | 24.3 | 25.0 | 17.4 |
| OpenAI GPT-5 (T) | 18.1 | 18.7 | 16.6 | 17.6 | 22.6 | 23.6 | 23.3 | 16.3 |
| **LLM (Thinking + Search)** | | | | | | | | |
| Gemini 2.5 Pro (T+S) | 22.9 | 20.7 | 20.4 | $\underline{\text{24.7}}$ | 26.4 | 27.6 | 27.5 | 20.9 |
| Deepseek-v3.2 (T+S) | 10.9 | 14.9 | 16.8 | 16.5 | 20.4 | 17.7 | 21.0 | 10.0 |
| Claude-Sonnet-4.5 (T+S) | 27.8 | 23.0 | $\underline{\text{25.7}}$ | 20.3 | 27.4 | 28.5 | $\underline{\text{30.4}}$ | 23.4 |
| Grok 4 (T+S) | 23.7 | 22.4 | 17.8 | 19.4 | 27.2 | 24.6 | 25.0 | 16.4 |
| OpenAI GPT-5 (T+S) | 37.4 | 36.9 | 20.8 | 29.3 | 35.6 | $\underline{\text{42.5}}$ | 32.3 | 29.1 |
| **Deep Research** | | | | | | | | |
| Perplexity Sonar Deep Research | 21.0 | 23.7 | 22.4 | 25.0 | 28.8 | 26.9 | 26.9 | 23.0 |
| Mistral Deep Research | 13.5 | 16.1 | 14.0 | 13.6 | 22.2 | 21.1 | 23.7 | 17.1 |
| Tongyi Deep Research | 32.1 | 27.8 | 27.8 | 29.5 | 36.1 | 35.6 | 37.3 | 30.3 |
| Gemini 2.5 Pro Deep Research | $\underline{\text{37.6}}$ | 34.1 | 30.8 | **36.0** | 36.0 | 38.9 | 39.8 | **36.6** |
| Grok 4 DeepSearch | 34.5 | **39.0** | **33.4** | $\underline{\text{36.4}}$ | $\underline{\text{39.3}}$ | **46.7** | 37.9 | 31.3 |
| OpenAI o3-deep-research | **42.5** | $\underline{\text{43.0}}$ | **34.7** | 30.2 | **41.7** | 33.6 | **38.3** | $\underline{\text{38.9}}$ |
| **Alias-Finance Analysis** | TBD | TBD | TBD | TBD | TBD | TBD | TBD | TBD |
### LiveDeepResearch（Internal benchmark)
The LiveDeepResearch Benchmark features a four-dimensional analysis—covering macro, industry, event, and stock-specific analysis—and dynamically constructs queries and rubrics based on real-time market information, ensuring the evaluation is highly practical.
| **Method** | Industry Analysis | Event Analysis | Individual Stock Analysis | Macroeconomic Analysis | Overall |
| --- | --- | --- | --- | --- |---------|
| **LLM(Thinking)** | | | | | |
| TBD | TBD | TBD | TBD | TBD | TBD |
| **Deep Research** | | | | | |
| OpenAI DeepResearch | 0.558 | 0.354 | 0.389 | 0.406 | 0.427 |
| Kimi DeepResearch | 0.270 | 0.273 | 0.339 | 0.319 | 0.300 |
| Doubao DeepResearch | 0.519 | 0.611 | 0.647 | 0.611 | 0.597 |
| **Alias-Finance Analysis** | TBD | TBD | TBD | TBD | TBD |
---
### Getting Started
To get started with Alias-Finance Analysis, you can access the financial analysis features via automatic system routing in the default General mode.
If you wish to explicitly specify this mode, simply run the following command:
```bash
alias_agent run --mode finance --task "Analyze Tesla's Q4 2024 financial performance"
```

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<h2 align="center">Alias for Question Answering</h2>
Alias-QA is a question-answering agent that integrates RAG (Retrieval-Augmented Generation) and GitHub MCP tools, capable of answering user questions based on both a private knowledge base and GitHub code repositories.
## Environment Setup
Before using Alias-QA, you need to set the following environment variables:
```bash
export DASHSCOPE_API_KEY=your_dashscope_api_key
export GITHUB_TOKEN=your_github_token
```
**GITHUB_TOKEN**: Used to access GitHub MCP tools (search repositories, code, etc.). For how to obtain it, please refer to the [GitHub documentation](https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/managing-your-personal-access-tokens).
## Using Custom Knowledge Base
If you want to use your own documents to build a knowledge base, refer to the following steps.
### Usage Steps
1. **Prepare Your Document File**
Place your document file in the text format supported in the `alias/agent/agents/qa_agent_utils` directory, or specify a file path.
2. **Modify Script Parameters**
Edit the `main()` function in `create_rag_file.py` and change `faq_file_path` to your file path:
```python
async def main() -> None:
"""Main function for standalone execution."""
# Read the FAQ samples file
faq_file_path = SCRIPT_DIR / "as_faq_samples.txt"
collection_name = "as_faq"
await initialize_rag(
faq_file_path=faq_file_path,
collection_name=collection_name,
)
```
3. **Run the Script**
```bash
python alias/agent/agents/qa_agent_utils/create_rag_file.py
```
The script will automatically:
- Start the Qdrant vector database (if not running)
- Read and process your document file
- Chunk the documents and generate embedding vectors
- Store them in the Qdrant database
### Important Notes
#### Default Behavior
If no file path is specified, the script will default to processing the `as_faq_samples.txt` file and store the processed data at the following path: `/alias/agent/agents/qa_agent_utils/qdrant_storage/collections/as_faq`
- In this path, `as_faq` is the value of `collection_name`
- Running this script repeatedly will **continually append** processed file content to `collections/as_faq`
#### Creating and Using Different Collections
1. **Create a New Collection**
You can create a new collection by editing the `main()` function in `create_rag_file.py` and modifying the `collection_name` parameter:
```python
collection_name = "your_own_collection_name"
```
2. **Switch to a Different Collection**
In `/alias/agent/tools/add_qa_tools.py`, when referring to the knowledge base through `knowledge = SimpleKnowledge(...)`, you can switch to a different collection by modifying the `collection_name` parameter:
```python
collection_name = "collection_name_you_want_to_use"
```
### More Information
`create_rag_file.py` is a demo implementation of RAG functionality in AgentScope. For more advanced operations and customization options regarding RAG, please refer to the [AgentScope RAG Official Documentation](https://doc.agentscope.io/zh_CN/tutorial/task_rag.html), including:
- Multimodal RAG
- Custom Reader, Knowledge, and Store components
- Agentic vs. Generic RAG